Forums → comments on review of Internet zap (izap)
Review by agataric
Cost: $50 per month (12 month contract)
Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
DSL Reports I recently had a nightmarish experience installing my DSL. My home is in Chicago. I ordered a 12 month $50/month contract from Izap for 384k ADSL. This was back in September of last year. Now in the third week of January the thing is finally working. Izap and Covad were both very professional and helpful. Ameritech was just a bunch of clowns. Covad and Ameritech both came to my house about 10 times each to get this thing going. I spent enough time talking with the customer service guy at Izap to consider him a personal friend. After threatening to cancel some real progress was made and finally the four lights on the DSL modem all turned green. Soon I was surfing the net at 42k/sec. Was it worth it? Yes. But don't dump on your ISP or Covad for crappy service. Ameritech has the most pathetic technicians and DSL setup you can imagine. Order the service but don't hold your breath expecting for prompt installation. Cable is coming to my neighborhood this year in december. Maybe I will check them out when my DSL contract expires.
Good luck with getting DSL. You'll need it.
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