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Review by tenemag 
Posted: 230 days ago
member for 5.2 years, 94 visits, last login: 224 days ago
 Deal,Monmouth,NJ
 $59 per month
 about 20 days
 Verizon
 "Great Support! Great Features! Reliable Connection! Servers Allowed!"
 "Install Problems... Line got Disconnected.... VERIZON SUCKS!!!"
 "After a 2 and a half week delay past the original install date, worked great!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Opted for the 3.0/768 Dryloop plan where they matched my local Comcast price at 59.99/mo for their 2.0/0.5Mbit package
Pre-install:
Order went flawlessly, Support / sales was able to give me all information I needed prior to the install. 24 hour tech support with a 1 Hour callback is a very nice feature
Static IP address is GREAT!!! No ports blocked!!! Fast reliable 3.0 Mbit connection down constantly!
Install Date: Installer arrived on-time and was able to get it up and running in under 20 minutes, complete with IP address... Installed Dryloop from nearest pole and even ran new Cat-5 to the modem location inside the house at no charge. I used existing Westell modem from a previous DSL line at another location. Install was difficult as previous tenant at this location cut the phone lines off the side of the house, so they had to run new lines from the 'mirror image' box on the pole to the side of the house...
Post Install:
Great speeds, worked great for 2 days... Then NOTHING... Modem lost Carrier Sync and the DSL light began to blink a steady rate non-stop... Tried restarting router multiple times, still NOTHING... Called support at 8PM when the connection was lost... Got callback at 9PM from a VERY knowledgeable tech who knew advanced routing and the such... They said that it seemed that they couldn't 'see' my modem and that there could be a line down somewhere, or the CO might be out.... told me they would look into it and call me in the AM...
Next day: Callback received saying that Verizon "Deactivated" the account and that it rarely happens... the reasoning behind this is as follows:
*Verizon Assigns a # to each Dry-loop connection
*each number is associated to two pairs of wires at the CO.
*this number is required in order to assign an "IP" address and DNS information to the line.
*this Phone Number is what the modem "syncs" to when it turns on... without a number, the modem cannot find how to connect.
Tech support at AceDSL explained that the issue was on the verizon side of things and they would escalate the problem in order to get the line re-enabled.
Verizon Tech Support explained that the number had already been re-allocated to someone else's house and that I would need to wait a full week for an installer to come *back* to the house in order to re-patch the wires to a new number to re-activate service... Made an appointment for 7 days after the initial install date...
At this point I could understand where a mistake could have been made in the verizon system and was willing to wait 7 more days as It only took 5 days from the inital order for the installer to show up and install it... it still was within a reasonable timeframe and was more than happy to wait the 7 extra days for the installer to come back out...
*7 Days Later*:
and they
I Stay home from Classes all-day in order to wait for the installer to show up... Verizon called that morning to say that they would be there between 10AM and 5PM. at 4:45 Verizon Called to explain that the Tech was still stuck at a job and would be UNABLE to make the appointment I had for the day... I explained to verizon that I stayed home all day waiting for the tech, and they explained verbatim "I am sorry sir, our tech's have lives outside of work, and they do not have to work past 5PM sir... there is nothing more I can do other than to re-schedule this appointment." I said "what about tommorrow" and I was told that the *earliest* they could make an appointment for since the installers in the area were going on "vacation" for 2 weeks, would be a month from that Friday... over 40 days... Thanks Verizon!!!...
I called AceDSL Support back and explained the issue... they immediatally called their contacts at Verizon and re-scheduled an install for that *monday* 3 days later...
3-days later, Verizon calls up again after waiting ALL DAY... "i'm sorry sir, the installer called in sick today... there's nothing we can do... you'll have to re-schedule sir"... I began to become VERY pissed at this point as now i've had to reschedule twice!!!!... I told Verizon again, that I am VERY unsatisfied with their service and demanded an installer came out that evening as it was only 3PM... they HUNG UP ON ME!!!... I called verizon DSL service's 1800 number listed on the phone book and they explained that I would have to call AceDSL and there would be nothing they could do...
I called AceDSL and they called Verizon back AGAIN to re-schedule for me... at this point I was considering giving up on DSL and having to settle for Com-crap-tastic! with having to pay for TV service also at a minimum of $69.99 additional..
4 hours later... 7PM, a verizon tech shows up banging on my front door...
I open the door to a tech asking if I was expecting a DSL install that day...
I explained that I have been waiting and explained to the tech what verizon had told me... they explained that I was scheduled for that day, but verizon had actually put a 'hold' on my install as it was not "top priority". I also asked the tech why they claimed the tech called in "sick" and they said that often times the phone support at verizon will claim the installer is "sick" if the installer is over-booked in attempt to make the customer happy...
Overall, the installer explained that he got a call from dispatch telling him that my install was to be put at top priority and to have it finished that evening... turned out AceDSL called verizon back to insist the install be completed that night...
The installer re-activated the line, and also replaced 2 Cat-3 lines with Cat-5 and gave me an additional 10Feet of cat-5 to go from my router to PC since the wire I had in there was very badly rolled-over with a chair... overall the re-install took less than 10 minutes!
The final conclusion: AceDSL rocks!!! I'm VERY happy with their Phone Support, Services, and reliability... I am however not very happy with Verizon at ALL!!! makes me wonder how verizon stays in business with this crappy tech-support AceDSL even gave me a pro-rated discount for the days I went without service and even offered free dial-up if I could find a phone line somewhere (at school or anywhere else)...
I would recommend AceDSL to anyone looking for a good static-ip solution, with amazing support and people who actually know networking.... they allow servers, dont block ports, no bandwidth throttling or limits, and port 80 is open! all without a contract!!! yes, no contracts!!! which make this 10x better! I feel that if only verizon was a bit more helpful with their installers, this would have been the best install i've ever experienced... especially with the fact they really know what they're talking about in regard to networking!
Overall it's been 5 months and I haven't had ONE service outage or even any problems with the modem losing Sync... Heck, I haven't even rebooted my modem OR router since it has been installed... yes, 5 months with NO modem restarts!!! service has remained a constiant 2995/down and 695/up out of the advertised 3000/down and 768/up... overall i'm very impressed.
AceDSL Support: A+
AceDSL Reliability: A+
AceDSL Post-Install: A+
Verizon Support : F
Verizon Installers: B+
Overall i'd give my experience a "B" grade.
Other than the issues with verizon, i'm very happy :-D
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Review by johnginnyc
Posted: 290 days ago
member for 290 days, 1 visits, last login: 271 days ago
Jackson Heights,Queens,NY
$49 per month (month by month)
about 13 days
Verizon
"Static IP address, Knowledgeable Staff, Dry Loop Service"
"Not great with keeping credit card info confidential."
"Good DSL service from smart people"
| Pre Sales information:
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Verizon couldn't figure out how to install DSL service initially. After a couple months of wasted time, had a Verizon tech come out and try to activate the service only to learn that they had set up a circuit a couple miles away. Then I was told I was more than 18,000 feet away from the CO when I'm actually about 6000 feet away. The bureaucracy within Verizon impossible to negotiate unless you spend days of your time.
Called AceDSL (had used them for business service) and they placed the order and soon had service up and running (through a Verizon local loop). My DSL service is used sporadically for work purposes so I can't say it is 100% reliable but I haven't had any noticeable down time.
On two separate occasions, they emailed me a form to sign with my credit card and billing information unencrypted. I had complained about the first email months before the second email was sent. I must say the emails were disappointing. I would urge whoever is contemplating signing up with AceDSL to make sure they do not sent confidential information through email.
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Review by rickymau
UPDATED: 299 days ago
member for 4.3 years, 4 visits, last login: 300 days ago
Brooklyn,Kings,NY
$70 per month
about 3 days
"STATIC IP 3/768 for $70"
"Small company; customer support lack personal skill"
"If you hate Verizon and want a static IP. This is it."
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I have been with them since 2000. Before that, I was a loyal Verizon customer. I’ve sign up for DSL long before the roll out. But I switched to ACEDSL after experiencing frustration with Verizon CS, the continuously degrading line speed and the PPPOE BS. Why in the world would I need to login to the internet as with Verizon using their client is beyond me.
There are many benefits with ACEDSL. Here I will concentrate on just one: Business class service from Verizon. I hate Verizon for many reason, (labor practice, CEO getting bonus for cutting 4000 jobs, quality of residential service and If you are a customer that paying less than $50/m, they don’t even want to take to you…etc) too many to list here, because of this hatred. I make it my goal to not have any of my hard earn dollars going toward this evil empire. But since this is impossible, I choose the second best option, getting the most costly option from Verizon with just residential service. I achieved this but selecting ACEDSL residential service.
ACEDSL leases line from Verizon and in turn resell them for a profit. Since ACE gets these lines in bulk, they are in fact a business customer of Verizon, translate to business class priority service. Since ACE doesn’t provide any physical support (linesman, engineer, telecom tech…etc). This meant I get this business class service in directly from Verizon. The service would be dramatically poorer if I was a direct residential Verizon customer.
Bottom line: If you are computer literate, you can’t go wrong with ACEDSL. If not, stay with AOL.
Additional benefit from ACEDSL: NOT Verizon, Static IP, tech support with real technical background, no script reading India tech support, no monthly bill, no PPPOE, don’t need to logon, free business technical support…
My background: CS major, working in the telecom industry as software engineer.
Verizon lost earning from me as a customer: 3 Land lines Vonage, 7 cellular lines ATT/Nextel/Cingular, 1 wireless DSL Sprint Aircard, 1 Blackberry ATT and 1 residential DSL connection ACEDSL. 3 additional refer DSL connections.
Followup comments: | Forums » comments on review of AceDSL |
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Review by hirschma
UPDATED: 331 days ago
member for 7.7 years, 38 visits, last login: 331 days ago
Brooklyn,Kings,NY
$59 per month
about 3 days
"Super easy switch from other provider, fast, good VOIP performance"
"None so far"
"Now a loyal client"
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***UPDATE, ORIGINAL BELOW****
I now have THREE lines from AceDSL. You could say that I'm a happy customer. Their stuff just works, and it is as fast the telcos alllow. No limits, no port blocking, I'm happy.
---original review----
I switched from one local ISP to another - from Pilosoft to Acedsl. The switch was super easy - the lines cut over exactly when they said they would, and simply took new settings in my router to get up on the new service.
Better yet, they gave me a discount as a "competitive upgrade", and responded to my every question nearly instantly. Highly recommended.
Deets: $59.95 for 3000kbps/768kbps service. No equipment required, already had it. The web ordering was a piece of cake. One static IP. Great communications in general. Ask for Arkady over there - he's great.
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 Review by vang
UPDATED: 1.2 years ago
member for 6.6 years, 1850 visits, last login: a few hours ago
Point Pleasant Beach,Ocean,NJ
$69 per month
Verizon
"Static IP, server friendly TOS/AUP, no port blocks, 3/768 speed"
"Setup instructions could be baffling to a beginner, could be cheaper"
"An excellent service, you'll be pleased!"
| Pre Sales information:
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5/9/2007 - Been a while since I've updated this review, but I've been running AceDSL for nearly 3 years now, and am extremely satisfied. I was experiencing massive ping spikes periodically up into the 4000's at one point, and while it took a long time to resolve, the AceDSL folks were about as helpful as they could be. The problem seemed to "resolve itself", as apparently it was in Verizon's side.
Only wish now is for higher speeds.. I'd love to get the 7MB down service since that's practically a cable standard now, but it's just too cost prohibitive at this point.
11/22/2005 - Had the service for more than a year now, and it's been running like a champ. Ace's price for 3/768 dropped not too long ago, and a simple email got my rate dropped as well. This price is now right on par with Comcast's cable offerings at the same speed (without a cable TV package). Service has been 99% reliable, and any time I've ever hard to call support, they're knowledgeable, friendly, and fast.
9/13/2004 - Service was activated early, received notification that service was active 9/3. AceDSL then shipped my modem, which arrived promptly on 9/7. The modem is a discontinued Westell C90-36R516-01, but it connected to the DSLAM flawlessly and quickly. The setup instructions that came with the box were very, very, basic, and looked out date, only including instructions for Win98/Me/2000, and Mac pre OSX (no XP or Mac OSX). A beginner could be confused easily with this. Being experienced, I had no issues, but this is something that the AceDSL folks might want to address.
I had my router configured, and started checking out the service. Pings seem excellent, though I haven't really played enough to get a good feel for the stability you'd want for online gaming. Java speed tests like Speakwasy show 2.5/2.7 down and 680-710 up, however when I put it to the real test (ftp1.optonline.net/test64), it showed a solid 3.0 down. An FTP upload test to my web server showed a solid 760 up. Speeds appear as solid as advertiesed.
8/30/2004 - Ordered the Ace 3000 package, 3.0 down/768 up package for $99/month. Sales rep knew of the package, but wasn't aware that Verizon had started to offer it. He promptly set me up, checked my distance, and setup my email and customer service account, which he then walked me through their online customer service pages and webmail. Order is scheduled to go live 9/7/2004. Will update then.
BOTTOM LINE
Distance to CO: 6870ft.
Speeds achieved: 3.0/760 (tested with NetPerSec)
You'll pay more with AceDSL, or any other Verizon reseller, however, it's worth it if you want a static IP, a server friendly TOS/AUP, and no port blocking. Verizon's static IP offering with no port blocking is actually much more at $129 a month, so consider this a bargain.
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 Review by Frostbite
Posted: 1.3 years ago
member for 8.1 years, 2678 visits, last login: a few minutes ago
Framingham,Middlesex,MA
$70 per month
about 4 days
Verizon
"quick signup and installation, fast connection, stable so far"
"trouble signing up online"
"looking good!"
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Started looking at ISPs to replace my current provider, which has been bought up by the Devil. I went looking for a provider that offers a static IP address with no TCP or UDP port blocking and reasonable technical support, and I landed on Ace.
Since I'm not yet ready to ditch my current provider, and given the history of shoddy lines in the neighborhood, I decided to get Verizon to install a new POTS line. This took about a week, just barely longer than getting the DSL connected!
On Thursday 4/5/07, I tried to place my order on Ace's web site, each time failing when I tried to accept the TOS. After about three tries, I called the number on their error page and spoke with Arkady, who helpfully took my order details over the phone and set me up. I ordered the AceDSL 3000 package, which is 3000/768kbps and one static IP, at a month-to-month total of $69.99/month, under special promotion, for the duration of the service. By the end of the day Friday I had received, signed and returned the credit agreement, and Ace had already placed the Verizon DSL connect order.
I came home tonight, Monday 4/9/07, to find the service already connected and ready to go. While I'm waiting for Ace to send me a new Westell 2110 DSL bridge, I'm using an old ENI SpeedStream 5262 that I got with my SpeakEasy order six years ago!
It sure seems like Ace over-sync'ed the DSL connection, because I'm getting speeds that should be theoretically impossible if I'm sync'ed at 3000/768, like 2808/654!
The next step is to get my Apple Airport base station connected to the service and get *all* my desktop computers going through it. After being stable a few weeks, I'll add a second IP address and move my server over as well. (From there, I'll contemplate canceling my older service!)
Attached images and files
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Review by kdo
Posted: 1.4 years ago
(review was emailed from domain cosmos.phy.tufts.edu)
Sharon,Norfolk,MA
$60 per month (month by month)
Verizon
CLEC party: Verizon
"Good price for static IP. Responsive pre-installation support."
"Vital information omitted from initial setup info. No post-sales support."
"Cost me many hours of set up, but at least it works now."
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AceDSL cost me an awful lot of time by not including an important item in
the initial mailing with setup instructions: Once you use a given
computer on their service, you can never use another unless you
contact them or fix things on the web. I connected a laptop for
testing and then my actual server didn't work, and I wasted many hours
before I discovered the problem. I've complained to them twice about
the missing information, and they aren't even willing to acknowledge
my complaint.
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 Review by SINxZap
Posted: 2 years ago
member for 8.3 years, 826 visits, last login: 344 days ago
West New York,Hudson,NJ
$69 per month
about 18 days
"freedom for those who needs it"
"tech. support is o.k but lacks manners at times."
""open water" DSL + "dry loop" = one happy camper"
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Get it, if you need trouble-free pipe.
I dropped pathetic cable* and did not look back since.
This ISP offers Static IP only and pricing is reasonable. You probably will get someone else, if this is not your priority. Running 3mb/768 for $69 US&A dollars.
service is great, steady. In cases its not steady, there is no 24/7 support, so play with hardware on evenings at your own risk. Support is some-kind home made with clearly missing communications skills. Can deal with that, as long as things gets done.
I put "2" for Install coordination simply because its impossible to coordinate with verizon about anything. Make sure your in-house wiring is flawless, becasue verizon will not come in your apartment. They will check everything to the doorstep but because service is provided through 3rd party, they dont care. at least in my case.
*pathetic cable - because IMHO of privacy policy, security, open ports policy and tons of e-mail related problems, no support, no business class service, no static IP. In short - its nothing but speed.
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Review by mpmarvin999
Posted: 2.3 years ago
member for 2.3 years, 1 visits, last login: 2.3 years ago
Irvington,Essex,NJ
$69 per month
about 14 days
"Service is great, the freedom is wonderful. Nothing beats an open line"
"Not a bad point for me but for your casual user customer support may be more than they can deal with"
"If the words 'internet' and 'email' are synonymous to you then this probably NOT for you. If you dream of open ports SIGN UP NOW"
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In this day and age trying to get this kind of service is difficult. Finding this was a godsend. My friend had it in NY years ago but when I moved out here in NJ they weren't here yet. I was with Comcast in the beginning here and it was great but they slowly started "AOL-ing" their service so I had to hit the bricks. Tried Ace again just in case they were here and to my pleasant surprise they were. NOTHING beats a static-ip, being able to run whatever server you want. Reminds me of the days when I was in NY and had service with Interport. "Hey gimme the cash and here's your dialup, go for broke and do what you like" Good times, good times. I just hope Ace doesn't outgrow this service.
One thing that gets me though is reading all these posts and hearing people down the service. I'm not an Ace fanboy or anything but honestly those of you who can't understand paying more for this over Verizon really don't have a clue. It's really embarrasing reading it because it just displays the lack of knowledge.
I will say that custom support isn't exactly "Martha Stewart" in their approach but I DO love the fact that for the most part I can tell I'm not getting a script (The old Verizon/Comcast First Level support Flowchart "Step 1: Please unplug your modem and let it sit for 30 seconds, also reboot your computer" ) read to me if I have problems. And since I know what I'm talking about when I call them it just makes getting problems solved quicker and a feeling like the guys know what you're talking about and are getting on it.
Call Ace and tell them "Hey I can get to your website and email but I can't get outside" they'll know somethings up on their end, call the "big guys" and first thing is "Step 1: Please unplug.....".
In closing for those who really want the real deal this is the service to get. Next step for me is to "dry out" the line, if you know what I mean  However if you just want to check email, visit some websites and download a couple of movies, pics and games you're probably better off with the "Big Name" companies. As for me NO WAY!
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Review by tauras911
Posted: 2.4 years ago
member for 5 years, 12 visits, last login: 2.4 years ago
New York,New York,NY
$49 per month (12 month contract)
Verizon
"Decent pricing for a static IP, decent speed at the time of purchase"
"Crappy technical support attitude. No dialup, regular connectivity problems"
"Not worth my time. Stalled internet connectivity and tech with attitudes not worth my money"
| Pre Sales information:
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I have been with ACEDSL for about 3 years. Overall they have been marginal. The price for their 1600/128mb connection is pretty good considering they provide a static ip. But if you need help, don't call them after hours. The only time I have to work on my server is after work. Their techinical support has been constantly rude when I call them after hours. They porovide after hours service, but act as if I am disturbing them when my internet connectvity is down. This has happend 4 consistent times over 3 years. I don't call during normal business hours becasue I work.
I am in the market for another provider now, since my internet is not working atm. I am writing this on my neightbors wireless connection...shhhhh. I will probably give bway.net a shot.
My opinion: AceDSL has a long way to go....
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AceDSL
