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Review by williamshields 
Posted: 8.5 years ago
member for 8.5 years, 9 visits, last login: 7 years ago
 White Plains,Westchester,NY
 $59 per month (12 month contract)
 about 13 days
 Verizon
CLEC party: Covad
 "13 days from order to install, The best online order tracking, Decent tech support"
 "Getting too popular, Growing fast, Customer Service telephone wait time too long (10 - 30 minutes avg.)"
 "Reliable, good value."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Ordered new DSL service: April 25th
Service installed: May 8th
13 calendar days (not bad)
I've been a Speakeasy customer since December 1999. I recently had to move and was wary of the prospect of not having DSL service. Before I moved I spoke with SE sales and they were not optimistic about getting installed at my new address in less than 40 days. I guess they wanted to make sure they don't underestimate. I was up and running in 13 days. Not bad. I had 384/128 ADSL (SDSL) at my old address but had to get 608/128 RADSL at my new address. I still recommend Speakeasy to all my friends. SE gives static IPs and with RADSL line sharing you can use a self-install kit. Their online order tracking page TAC is great and keeps you informed of the status of your order.
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Review by DonHughes
Posted: 8.6 years ago
member for 8.3 years, 42 visits, last login: 4 days ago
White Plains,Westchester,NY
 Business customer
Contract price not specified.
"Great service"
| Tech Support:
Value for money:
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The folks at WestNet were really helpful in getting our site back on
the air after the recent NorthPoint bankruptcy - even though they
were not our primary ISP. I was able to contact them the on the
weekend that our DSL line self destructed. They were able to turn
up an ISDN connection on the spot and our outbound access was
restored. By the next business day they had static addresses
defined, and by the next day our DNS entries had been migrated to
their DNS server and we were back in business. And they got
started before we completed all of the paper work.
They are more expensive, but I got results, not excuses.
Don Hughes
President
Micro Techniques
...don
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WestNet Internet Services
