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Review by Bbrown49 
member for 11.3 years, 2847 visits, last login: 1 days ago
updated 10 days ago
 Ankeny,Polk,IA
 $25 per month- (12 month contract)
 about 5 days Qwest "Easy setup" "None so far" "Best value for the area"
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(ratings above consensus)
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I was recently contacted by Qwest and told I could upgrade my service to 5/768. I ordered via chat and was upgraded in less than 7 days. I was told my Actiontec GT701-WG modem would work. The day of the upgrade I received a Actiontec® Q1000 that I did not order. GT701-WG did not work and had to use the Q1000. No charge for the new modem and got a free month of DSL. I did have to have a field tech come to the house to unplug the phone connections from all outlets but one to achieve the speeds promised.
Update - I recently noticed 7/768 service to my house, but only saw it through my upgrade option on MyAccount web page. I 'chatted' with a Qwest'/CenturyLink rep about the service. She confirmed it was available. I said since I was paying for 7 meg service and was only getting 5 meg, I should be 'upgraded' for no cost. She could not do that. I emailed TalkToUs@centurylink.com 3 times and the main office. Only the main office replied stating I had to call in. After 30 days, I finally got a reply from TalkToUs@centurylink.com telling me I would be upgraded for no additional charge. 3 days later, no improvement. I 'chatted' with a CenturyLink rep who sent out a field rep. The next day I was at 7/768 rate.
Update - I contacted CenturyLink about upgrading my service to 12meg. Initial offer was to upgrade for $57 a month, price for life. I explained Mediacom was running a promo for $20 a month first year, $30 the 2nd. She referred me to their Retention dept. Got a really good rep (Brian) who offered a 1 year commitment and promo of $25 a month, $50 a month after one year. Was upgraded 5 days later. Getting 10.8 meg download using CenturyLink speed test site.
Comments:
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 Review by lordpuffer
member for 7.4 years, 1787 visits, last login: a few hours ago
updated 30 days ago
- Rio Rancho,Sandoval,NM
- $20 per month
- about 4 days
- Qwest
- "At Least I'm getting Service"
- "I'm Nowhere Near The 40/20 That I'm Provisioned For"
- "I'm Tired Of Hearing the"
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I knew that I was moving to NM to a building that has 40/20, so I ordered Qwest. With phone service, Internet service was $19.95 for the first 6 months, and then $85 per month for the rest. 20 up? That's insane! I received my vDSL modem the day they promised, and I was off like the speed of light......The $85 per month is going to hurt a little bit, so I'll do without TV service for a little while.
Update 11/7/10: DSL still working well. I have the Q100 modem bridged to a D-Link DGL-4500 Router. About once per week, the DSL stops working, and I have to re-boot both and it works again. Don't know if it's the Router or the Modem, however, the same thing happened when I had my D-Link DIR-655, and this is my second Modem.
Also, even though they are pretty high (no serious complaints here), I'm seeing top speeds of 33/13. It's just that the $85 per month is going to kick in, which I was well aware of when I ordered the service, and would like to see speeds closer to the 40/20 which was ordered. Qwest told me that the lower speeds are due to congestion at the local office.
Update 12/30/10: Since I was not getting the speed that I should have on the 40/20 plan due to the wiring in my apartment complex, a Qwest Field Technician lowered my speed to 20/5, and surfing the web actually seems faster! He spent a long time with me, and made extra efforts in explaining the benefits of lowering the speed. Good CS/Tech Support.
Update 1/4/12: I have not updated this review for a while, however, I did switch back to 40/5 before CenturyLink bought out Qwest. It has been working fine, basically the same, however I have always had a bit more latency than I would like. CL's speed test shows about 29ms, however, other speed test sites show about 65ms. I'm thinking of actually calling CL and going back up to the 40/20 Plan to see how that works now. I'll post a review of it once it's done.
Update 1/10/12: Well, they updated me to 40/20. Speed tests show about 34/16 (this is on their site....much lower on other speed test sites). I called CenturyLink, and they determined that it's "Congestion," and it should be fixed in 4 weeks. That's funny, for that's the same line I heard from Qwest over one year ago when I first had the 40/20 service.....BS IMO.
Update 1/12/12: It turned out to be BS. I emailed TalkToUs@CenturyLink.com, and I received a call back telling me it WAS NOT CONGESTION, but instead, there is a problem with my line. A Tech is supposed to come out today to try to fix it.
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Review by billcows
member for 225 days, 28 visits, last login: 52 days ago
updated 52 days ago
- Aurora,Arapahoe,CO
- $40 per month
- about 5 days
- Qwest
- "fastest speed for the money"
- "dropped on and off for two days until a tech fixed the outside line."
- "Once the line was fixed this thing hums along great"
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I have 6 people living in my house. total of 4 computers, 4 direct tv boxes, three gaming consoles, and cell phones using this connection. I had to go with comcast for the last couple of years as they were the only one who could give me the bandwith to meet my needs. Now Qwest just upgraded my area to the new vdsl2. I am now getting 40mbs down and 20mbs up. I pay $40.99 for it. I was getting 22mbs down and 5mbs up with comcast for $72. Just had to switch. so far it works great. I really dont need the 20 up but hey wth. I do admit that I had issues on the install. the modem died after two days but they sent a replacement overnight. My line was bad but the tech was out the next day and fixed it. That was a bit frustrating but I am saving $30 a month now so I was ok with it. My modem is the ZyXEL Q1000Z. Kinda cheep looking but it has been up for 6 days now. No special configs on it as I dont need them yet. But maybe in the future. My online gaming hasnt suffered at all. I did gain about 10 ms on my pings but still not too bad.
UPDATE 12/21/11
Left Qwest/CenturyLink for Comcast. Not sure whats going on over at the New Century Link but its not working. Bye Bye. Been with Comcast for 4 months and things are solid.
CenturyLink needs to pull their stuff together. Just killed my glowing review of them. I pay just a bit more with Comcast but at least my internet works.
Comments:
 | | Horrible Customer Service  I don't understand how Century Link states they provide fast services when their website is that slow! It takes forever to load and sometimes I can't even pull up my bill to view because they have "technical difficulties." I cannot stand dealing with them. They have horrible customer service. I called today wanting to know when my bill would be ready. Because I have not paid this month's bill, their rep yelled "I guarantee you ma'am, you won't get your bill next month because you have not paid your bill." And he wanted to provide services that would exceed my expectations! He certainly provided me with horrible service that exceed my expectation!!! I am thinking about sucking up the installation fees and switching to another provider. Can't deal with these people!!! | |
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Review by tptec
member for 8.1 years, 70 visits, last login: 18 days ago
lodged 53 days ago
- Rio Rancho,Sandoval,NM
- $65 per month
- Qwest
- "Decent Upload speed"
- "Download has never reached even half of the advertised 7 meg in 6 months"
- "If I streamed movies, I would have to find another carrier."
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19.95/Month for 7 Meg sounded like a bargain, but DL has yet to reach over about 3.1 since I switched from cable last summer. I see a number of people using Qwest/CenturyLink with the same issue so it is a nationwide scam to advertised unrealistic speed claims IMO.
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 Review by FarmerBob
member for 11.1 years, 845 visits, last login: 2 days ago
updated 83 days ago
- Littleton,Arapahoe,CO
- $75 per month
- Qwest
- "All three parts of the DSL service in one company."
- "Growth got the best of them."
- "11/11 - Update: Go elsewhere. Seriously."
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UPDATE (11/20/11):
Well the love stopped. The TTU team seems to be on the outside of actual info after the merger. Due to too many unnecessary complications that have arisen from the CL buyout, I have been forced to find another provider. No stability, speeds from 3Mbps to 24Mbps (am suppose to have 12). Leaving mid-December.
UPDATE (10/10):
Things have changed incredibly for the better. Although it took some ranting in forums which got me noticed by the Talk To Qwest Team that is all over now and who have done nothing but take excellent care of me. These people are sharp, work with and talk to you, not at you. It's quite refreshing and a comforting sign that things are looking up. Considerably. Qwest is coming of age nicely and with it their services and (mostly) support. I'm now at the 12Mbps tier and loving it.
Previous Review:
I had 10 Mbps SDSL with Sprint ION from 1998 to 2002 which was chased away by Qwest by not providing reseller services and right of way guaranteed by law. Sprint said it was easier and cheaper to stop the service than sue. I cried that day. ZERO problems for four years and 10 Mbps SDSL and four Digital Phone Lines for $120 a month. I then fled to several other providers that in the beginning promised the moon, but once again Qwest got in the way and they eventually went away or got real slow and expensive with lots of excuses (Speakeasy). So after years of having to move around Qwest finally offered ADSL at a half way reasonable (bundled) price. After having all the problems that I have had with third party companies not getting the support that they needed from Qwest and the fact that no matter what Qwest was going to be in the "loop", and I would get a far better price for the speed, I went with Qwest. My first indication of trouble should have been the botched install coordination. It took five different Sales Reps to get it right and two of them I knew from having worked there years ago.
In the beginning it was great. After time and growth in my area, my once pristine phone lines that once carried 10 Mbps SDSL, oh I'm 3300 feet from the CO, are all beaten up from the addition of additional lines. So from 10 Mbps, well 7 with Qwest to 4 if I am lucky. The final report was that the lines from the CO to the Crossbox, the first third of the loop, are damaged. But from the Crossbox to the house are perfect. So why won't they fix what they have broken. They won't really say hiding behind their acceptable speed policies. So here I sit at a distance the many would kill for with a service that is mediocre at best. Oh and Fibre won't be coming here for a couple of years since this area is just fine as it is now. Plus it's Fibre to the CO that will not do me any good.
So . . .
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Review by jcsimao
member for 7.5 years, 56 visits, last login: 61 days ago
updated 90 days ago
- 85142
- $32 per month
- about 14 days
- Qwest
- "A large company with good overall performance"
- "Just bought out by CenturyLink. I believe tech support off shore now."
- "Good speed for the price"
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Reliable low cost service
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Review by watmore
member for 4.5 years, 30 visits, last login: 105 days ago
updated 105 days ago
- Minneapolis,Hennepin,MN
- $29 per month
- about 7 days
- Qwest
- "Reliable, Cheaper than alternatives"
- "20/895 VDSL2 No more slow down in the evening"
- "works great!"
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I have had both Comcast and Qwest. Comcast (actually Time Warner at the time) was horrible. Very slow speeds, tech support called at least six times, several visits by tech support without resolution and frequently they made things worse. Finally made the correct move and got DSL.from Qwest.
Never had a service outage with Qwest. Never. Much cheaper too.
September 1, 2008 still happy with Qwest DSL. Upgraded to 3mbs. Will be excited when they offer VDSL2 in my area
May 25th, 2010 OK, I just accepted an offer from Qwest. 20mbs down. Just installed it. So far great. Reliably 19 down. Much more consistent speed than Comcast. Sees a little expensive compared to Comcast. Will have to make a decision once my "free" month is over.
January 22, 2011. Speeds slow way down in the evenings. Pings go from 25 during non-peak time to 237 in the evenings. Qwest says they will fix this, but no date given. Makes watching video almost impossible.
Comments:
| | same service just signed up for 20 meg as well, way better than comcast. not sure what you mean by comcast being cheaper. im paying 55$ for 20 meg. its about 65 with comcast. my routing is also 10x better with qwest. qwest also doesnt have a bandwidth cap every month like comcast does. | |
| | watmore
join:2007-07-27
La Pointe, WI | Re: same service Re: Qwest costing more. You are right. I was comparing Comcast 12 meg with Qwest's 20 meg. As they say, my bad. | |
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pinjas
join:2011-01-31
River Falls, WI Reviews:
 ·Comcast
| Reliability I guess I don't understand how you rate your connection reliability so high when evening speeds are so horrible, maybe that just needs updating. I am weighing ISP options right now, a lot of people in the US seem to have this same problem where during the evening their connection turns to crap. | |
| | | Qwest 40 mb service Just signed up for 40 mb service in Eagan. Testing the speed daily - the numbers vary widely; from 24mb to 17 to 5 to 3. I have both Comcast and Qwest this month to make sure Qwest works. Comcast is rated at 12mb but I usually get 5. I would keep Qwest if it was a stable 25 but not if this is the norm. The ordering process was terrible. | |
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 Review by Rush8112
member for 4.2 years, 16 visits, last login: 122 days ago
updated 122 days ago
- Altoona,Polk,IA
- $36 per month
- (24 month contract)
- about 5 days
- Qwest
- "Fast set up and is up all the time"
- "Tech Support is not like it was"
- "Ok speed for the price"
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I got Qwest connect silver with windows live back in July 2007. I got the 1.5Mbps package. Speed test show 1.3Mbps. I pay 36.99 a month and I have the Actiontec M1000 Modem
I'm happy with the service and everything work with little to no down time
10/12/2011 Qwest is now Centurylink
I seen no trouble or down time or anything off on my bill so far so good. Now If They wound upgrade us to a higher speed
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Review by (hidden by request)
(review was emailed from domain lavabit.com)
lodged 126 days ago
- Longmont,Boulder,CO
- $100 per month
- Qwest
- "nothing"
- "Deceitful promotions, advertising, cost of services"
- "Not to be trusted, it will never cost what they tell you, there will always be fees, and more fees!"
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These bastard play bait and switch, and it always
comes with exceptions, and fees for everything.
What they tell you on the phone is not anywhere near
what you get charged. And like a lawyer, you will get
page after page of fees, exception fees and bull in your
bill.
I'm getting rid of them, they are liars. Everything is designed
to get you by the balls, and keep you from leaving...
Don't trust them, and don't do any contracts
Comments:
| | Longmont Wins Over Big Telco and Cable . . . Longmont just won over Qwest and Comcast and you guys get your own City based Fiber Network. Hope you get to enjoy it. | |
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Review by XIII
member for 1.6 years, 434 visits, last login: a few hours ago
updated 129 days ago
- Prescott,Yavapai,AZ
- $35 per month
- (24 month contract)
- about 380 days
- Qwest
- "Cheap, reliable"
- "can only get 1.5 or lower, take for ever to roll out capacity"
- "cheaper than cableone (aup is nicer too)"
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Updated
CableOne recently rolled out new plans, cheaper now, I can get 5Mbps down for about $10 more than Qwest's 1.5 Mbps, Qwest has an unpublished soft cap, CableOne either has none(I would be going with this one), or a hard (with overages, $0.50/GB)
Qwest doesnt know if or when they will upgrade the speed in my area, Looking into CalbeOne now to make the switch.
For those two, the value for money rating is being downgraded. Reliability is still great.
Original Review
in prescott, only other provider is Cableone.net and they are expensive, and their AUP is very restrictive, so we went with qwest.
got the 1.5 service (only one available) $35/month
ordering was easy, install was easy (did it myself)
actiontech m1000 (qwest branded)
The qwest service is very reliable and the speed is almost always constant (896-1350ish). my only complaint with them is that they underestimated how many people wanted their 7 meg service (theres about 100-200 people off the same node) and they only provided enough for about 25-30% (according to a local rep). no one knows when they will upgrade capacity again (from corporate), hopefully something good will come out of the centurylink buyout (caused phone to go up by $5 though they deny this)
Comments:
| | What type of modem do I need for Qwest Fiber Optic Internet Is the $80 they charge a deal, or are there better modems for cheaper? | |
| | XIII
join:2010-06-16
Scottsdale, AZ
1 edit | Re: What type of modem do I need for Qwest Fiber Optic Internet get the $60 one, then put it in bridge mode (either full (if your router can do PPoE or PPoA)or passthrough (if it cant)) and use your current router.
The $80 just adds 4 LAN ports and WiFi
The $60 has 1 LAN prot and no WiFI | |
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