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474 good · 211 bad

Review by malcolmlefever See Profile

  • Location: Minneapolis, Hennepin, MN, USA
  • Cost: $48 per month
Excellent speed and quality of connection.
Good service and good price!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have used US West/Qwest for a year now and have gotten excellent
service and technical support. My current speed has averaged 525 down
and 225 up. I'm very pleased with the quality of the service and price.
I pay $48 a month for DSL and internet.

Malcolm LeFever
Richfield, MN

member for 23.1 years, 5 visits, last login: 22.3 years ago
lodged 23.2 years ago


Lynch
Premium Member
join:2000-06-15
Minneapolis, MN

Lynch

Premium Member

CO distance??

Hey malcolm,
I recently just moved to Richfield from Eden Prairie. I had Qwest DSL in EP, but have come to learn that Qwest doesn't have availablility in my area as of yet. I'm wondering where about your located in Richfield and how far from the CO you are. I'm near the intersection of 77th and Portland. Thanks for any help on this.
malcolmlefever
join:2001-02-18
Minneapolis, MN

malcolmlefever

Member

Re: CO distance??

I live near 73rd and Logan Ave. S and my CO is at Lyndale and 66th.

Malcolm






Review by ron71157 See Profile

  • Location: Albuquerque, Bernalillo, NM, USA
  • Cost: $40 per month
  • Install: about 90 days
  • Telco party Qwest
  • CLEC party: Qwest
easy sut-up consistent advertised connection
long wait to get a line, less than knowlegeable tech support
great service good price
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Signed up for the service in late October, was told there were no lines available. Kept trak of the updates with Qwest and each time was kept well-informed of the progress. Got the intel modem on Dec.14, I installed itstalled with-out a hitch. The service was up on the 16....5 days earlier than I was told it would be. Since then it has only been down once. I consistently get about 580/233 which is within the advertized rate of 640/256. They give my a dynamic ip each time I log in, byut knock me after 2 hours. All things considered I got what I ordered when it was promised, It performs as published with litlle trouble. The only thing is when I called tech support about a line outage, she wanted me to re-install all the drivers when I knew it was a line problem [rote procedure].. Happy

Browsing

member for 23.2 years, 117 visits, last login: 20.4 years ago
lodged 23.2 years ago

System

Anon

Who is your ISP

Is Qwest your ISP as well? I have spinn.net and am not getting good up and down for my 640/272. I'm only averaging about 256k for download....

tech support guy
@centurytel.net

tech support guy

Anon

256 vs. 640

here's the official scoop on 256 vs. 640.

You are provisioned for 256k, so Qwest guarantees speeds of 256k. however, the architecture of the DSL lines allows some people to get speed up to 640, but it is not guaranteed by Qwest. it's just an added bonus. if you look at the ads again, Qwest advertises speeds UP TO 640k.

Review by cmaddon See Profile

  • Location: Albuquerque, Bernalillo, NM, USA
  • Cost: $29 per month
  • Install: about 7 days
  • Telco party Qwest
  • CLEC party: Qwest
Works As Advertised
Tech Support-glad I have a networking background
Bang for the Buck
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

OK, I've read a lot of bad reviews about Qwest. And I am certainly no fan of Qwest's. I think they have been putting band-aids on bullet wounds here in New Mexico for years. Bottom-line about big corporations: their bottom-line. They meet an expected margin of profit...pass or play. I ordered the RADSL service in my home about 3 months ago. They said it would take 10 biz days. I hooked it up myself on day 7. Has worked fine since then. Running static IPs (14 bucks a month xtra), the Cisco 675 router, plugged in to my LAN. Had to tweak my PC's MTUs and RWIN a bit, but dslreports.com says I'm getting 533/232. For a guaranteed 640K, and 29 bucks a month, I'll take it. I have been snailing along with 56K for years, which seemed fast when compared to the 2400bps drunken crawl I started with in 1992. On the down side, UPS keeps delivering routers, and I keep refusing them. I envision hours of future conversation with the billing office about that, but so far, so good. Uptime: good. Packet loss: not noticeable. My bottom-line: worth the money, fast as I need.

member for 23.3 years, 116 visits, last login: 15.2 years ago
lodged 23.2 years ago

System

Anon

Static IP requirements

Couple of things actually. First, were you required to purchase 'OfficeWorks' in order to get your static IP's?
Secondly, I'm caught in the middle of Qwest (DSL provider) and NMIA (ISP). My upload speed is (mistakenly) faster than my download speed. I'm paying for 640k up and 512k down. My download speed is right around 30.2 kb/sec, which is less than half of what I s/b downloading at. I'm also getting a large number of CRC errors when downloading files. Qwest says NMIA, NMIA says Qwest.
What tweaking did you do and why?
Thanx.

damikester
join:2000-10-16
Spokane, WA

damikester

Member

Re: Static IP requirements

said by fshultz:
Couple of things actually. First, were you required to purchase 'OfficeWorks' in order to get your static IP's?
Sorry to jump in here, but I have some information you might find useful.

I too have a QWest circuit, I've got a third party ISP, and 5 additional IP's here.

The biggest reason I picked a third party ISP (Cutting Edge Communications, cet.com) is because they were WAY less expensive for what I wanted than QWest was for my IP's. QWest tried to sell me the OfficeWorks package to get the IP's for like $80 a month. I got my 5 IP's from Cutting Edge for $15 month.

And, as a BONUS, whenever I call with a problem (which has been rare)...I get a real person who can actually answer a question!

Hope this helps!

Mike
--
If Winners never Quit, and Quitters never Win...then who was the fool who said "Quit, while you're ahead?"
System

Anon

Re: Static IP requirements

Hi Mike,
Thanx much for the reply. It sure does help. They tried to sell me OfficeWorks plus the monthly cost of the IP's as well. Do you mind sharing with me what you're paying each month for your current ISP? I'm using NMIA. I'm paying them $65 per month for 1 static IP and 1 mailbox account. Seems pretty high. Qwest is charging $54.95 for OfficeWorks and $15 for 5 static IP's. Plus, with OfficeWorks there are some 'goodies' as well. It ends up being almost the same cost wise.
How's your ISP working out for you?

damikester
join:2000-10-16
Spokane, WA

damikester

Member

Re: Static IP requirements

said by fshultz:
Hi Mike,
Thanx much for the reply. It sure does help. They tried to sell me OfficeWorks plus the monthly cost of the IP's as well. Do you mind sharing with me what you're paying each month for your current ISP? I'm using NMIA. I'm paying them $65 per month for 1 static IP and 1 mailbox account. Seems pretty high. Qwest is charging $54.95 for OfficeWorks and $15 for 5 static IP's. Plus, with OfficeWorks there are some 'goodies' as well. It ends up being almost the same cost wise.
How's your ISP working out for you?

I live here in Spokane, Wa. and use Cutting Edge Communications as my ISP. They are charging me $15 a month for my 5 static IP's. They are also charging me $40 for my 1MB dsl a month. Total for the whole ISP thing is about $55 a month.

Mike
--
If Winners never Quit, and Quitters never Win...then who was the fool who said "Quit, while you're ahead?"

BOBERS
@uswest.com

BOBERS to Anon

Anon

to Anon
QWEST OFFICE WORKS IS ONLY 34.95 per month and static ips are 14.95//just the facts maam..of course you would need dsl deluxe at 29.99 with that service
System

Anon

Re: Static IP requirements

They must be charging different rates, depending on the package you've subsribed to. For example, I have the 'OfficePro' with bandwidth rates of 640/544. I've called and spoke to several different sales people there and they all have told me OfficeWorks would be $54.95. Is this your understanding as well?
Thanx for the reply.
cmaddon
join:2000-12-06

cmaddon to Anon

Member

to Anon
sorry so long to reply...holidays you know! I don't know if I was forced to, but I did sign up for OfficeWorks. I chose to run everything off Qwest, the reason was to avoid the headache it appears you may be having. A local ISP here in Albuquerque is still hosting my webpages, domains, etc. But I just built a Unix box for web page serving and will be pointing my domains to my IPs within a month or so. I think I will also be able to handle my own DNS with NT, and, in effect, be my own ISP when I'm finished. The only tweaks I did were to RWIN settings. Raising it from 8192 to 16,000. I did not go to the max with that.
System

Anon

Re: Static IP requirements

I completely understand. It's a fun time, but it's always nice to get back to 'normal'.
I put in an order for OfficeWorks as well. I'll be getting the static ip(s) as soon as that's completed. NMIA claims that it's Qwest's problem with what I'm experiencing trouble wise.
I don't know if you've seen this app, but check out VitalAgentIT at www.vitalsign.com. It's free and it can display a lot of information about your Internet/Intranet traffic and potential bottlenecks. It was written/developed by Lucent Technologies with the cooperation of quite a few of big named companies, such as Cisco System and HP. Thanx again for taking the time to reply.

broadbndgeek
Premium Member
join:2000-08-03
Graham, WA

broadbndgeek

Premium Member

Qwest

Qwest is not that bad...They Rock! I only have ISDN right now! but I m getting SDSL 1.5Mbps from New Edge and Megapath. Qwest did their thing and I m waiting on IW.

Review by pgienger See Profile

  • Location: Fargo, Cass, ND, USA
  • Cost: $48 per month (month by month)
  • Install: about 23 days
  • Telco party Qwest
  • CLEC party: Qwest
Good speed, good tech once past lvl 1
dns is sloooow
Don't cancel your dial up until it's on, great speed after install probs
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've done 2 installs in the same area from them, once in March and one a month ago. First time was on schedule and OK on time (14 days.) Worked ok but had to reset a setting on the Cisco because it was trying to train at too high of a signal or something. That install has gone down twice for a total of about 20 hours. Quick call and it was resolved within the day each time.

Second install has been up constantly except for when the power has dropped (duh.) Setup was a pain. At the install date, there was no packet flow, took a week and a threat to go cable to get a serious tech on the line. Had to come out to the (apartment) building and take an old 'load coil' off the line. Overall, I wouldn't blame them for that though, they can't know what's on everybody's house.

Overall, good service after install. Bite the bullet and use the cisco under ALL circumstances. 1. Nearly static ip, unless you turn it off. 2. Higher quality than Intel. 3. Takes many tech support steps out if you have it. Tell them it doesn't train, and a good tech will recognize what is going on.

member for 24.1 years, 19 visits, last login: 20.8 years ago
lodged 23.2 years ago


Review by Smd9 See Profile

  • Location: Council Bluffs, Pottawattamie, IA, USA
  • Cost: $19 per month
  • Install: about 14 days
  • Telco party Qwest
  • CLEC party: Qwest
The sales person I talked to was very pleasant and knowledgable, everything happened exactly on time. (And it's fast too!)
Tech support so far does'nt have a clue what they are doing.
At this point, I like my DSL very much.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've been using US West/Qwest internet service for about three years. Just got the DSL a couple of weeks ago. Just want to say that in those three years, I have had no problems at all.

Just one exception, since installing the DSL, my phone quality seems to be suffering a little. Not as crisp and clear as it used to be. That's where I called tech support. I got some guy with some kind of accent that I could'nt understand, and he did'nt have any idea as to what the problem might be. The only thing he could come up with was that I had installed the phone filters backwards. (Seems to me that they can only go one way.)

At any rate, I'am so far completely satisfied with my Qwest DSL. I only ordered the cheaper package for $19.95 per month to try it. If I don't have any major problems after 30 days, I'm going to upgrade to the always on service for $29.95 per month.

By the way, I did the installation my self, and it was a breeze. Only problem I had with that was due to my own fumble fingers. I hit a wrong button and had to uninstall and reinstall the software. Only spent an hour and twenty minutes total on the installation.

Speed is running at 272 up & 640 down. Seems really fast to me after using 56k for the past three years.

member for 23.3 years, 103 visits, last login: 8.6 years ago
lodged 23.3 years ago

rukus61
join:2000-12-07
Aurora, CO

rukus61

Member

phone quality

For or during the few hours I had qwest DSL, I also noticed a change in voice quality. It was the filter they put in. To slow at 309 so took the modem out and filter off. Quality is back.
traecysmom
join:2000-09-05
Hillsboro, OR

traecysmom

Member

filters

just a note the filters do have a label on them that says phone and wall... may wanna check and make sure they are the right way
Smd9
join:2000-12-03
Council Bluffs, IA

Smd9

Member

Re: filters

I have tried the filters both ways. There is no indication as to which way they go. Same results either way. These are the Intel filters that came with the rest of the hardware, so I assume that they are meant to work with the equipment I received.

Guess I'll have to try something else.

Review by (hidden by request)

  • Location: Pocatello, Bannock, ID, USA
  • Cost: $35 per month
  • Telco party Qwest
  • CLEC party: Qwest
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I just got DSL and love it. It was installed by midnight on the due date
promised, the modem was shipped immediately, it was easy to install.
Tech support is 24 hours and always easy to talk to and reach. The price
isnt bad, and it comes right on my phone bill.

(review was emailed from domain uswest.com)
lodged 23.3 years ago







Review by bpeppel See Profile

  • Location: Lansdale, Montgomery, PA, USA
  • Cost: $349 per month
  • Install: about 30 days
  • Telco party Qwest
  • CLEC party: Covad
VERY responsive Tech support
Initial problems with Covad and DSLAM config
A bit rough at first now GREAT!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I orderd 1.1MB SDSL, DSLAM was congigured for ADSL. Covad rep installed a ADSL flowpoint and bumped the config to 1.2/1.1 ADSL,. I got only about 100k. They had to swap a card and provide the proper SDSL router to make things work correctly. This is a business solution for work at home. We have a dedicated account rep. Order was very easy. The home equip is a Flowpoint 2200 I think. I have 5 static IPs. I did have some spotty issues with the service going down often. There were a miriad combination of problems, bad cable, cut fiber lines, bad router card, loose cable into router, on and on, These problems were always resolved quickly, tech support always answerd on the first ring. Also these problems were only in the first few months of service. I have had ZERO problems for several months now.

member for 24 years, 72 visits, last login: 6 years ago
lodged 23.3 years ago


Volatility
join:2000-07-07
Sioux Falls, SD

Volatility

Member

Awesome :)

Greetings,

I'm glad you stuck with it, and worked through the initial problems, since DSL is still a fairly new thing, and the telco's are still working on lots of things. I get tired of seeing reviews like "I tried to connect on the date they told me, and I couldn't!!! I'm cancelling this service!!!" People not even willing to try to work through the initial problems a bit... oh well, share cable with your neighbor, I don't care

I've been fortunate enough to never have had a problem with USWest/Qwest DSL, even through three moves in two years... seems some areas are completely different than others though.

Anyway, glad to see a positive review for once
System

Anon

Re: Awesome :)

Finally a consumer that has an IQ larger than shoe size!!!

I am thrilled that you are patient enough to realize that DSL is technology that has a few problems, and has the common sense to be patient!!!

I realize that 99% of DSL customers are thrilled but that lousy 1% make life harder for the hard working employees that help deliver the product!

Again THANKS

catboy7
join:2000-10-22
Portland, OR

catboy7

Member

Covad?

Your provider is Quest and your CLEC is Covad? Hmmm. I'm surprised those boys played well together...and at all!

Homer J
Mmmm, Free Goo
join:2000-10-05
Knoxville, TN

Homer J

Member

Re: Covad?

Didn't make a lot of sense to me either. The 2 dominant ILECs in PA were BA and GTE, they are now Verizon. Qwest offers service out in the mountain states.
--
I see said the blind man as he pissed into the wind it's all coming back to me now

Smitedogg
Uzbekikitty
Premium Member
join:2000-11-11
Pueblo, CO

Smitedogg

Premium Member

Re: Covad?

Actually, Qwest now sells their business dsl in PA, just started doing that. www.highspeedibs.com and btw I'm not a Qwest employee. I don't see how it would have anything to do with Covad, though. *shrugs*

Review by psteve12 See Profile

  • Location: Bremerton, Kitsap, WA, USA
  • Cost: $48 per month (month by month)
  • Install: about 14 days
  • Telco party Qwest
  • CLEC party: Qwest
Excellent instructions
Commander application doesn't work
Well worth it, I'd recommend it.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I ordered Megabit Deluxe (always on) on 11-3-00. The Cisco 675 modem & filters, etc arrived six days later. Service was turned on on my due date (11-17). The Cisco manual and quickstart sheets are well written for Macintosh. Very easy to configure.

However, the Commander GUI terminal software was unreliable. Usually it wouldn't launch. I am running MACOS 8.0 rather than 8.5 - the software documents say 8.5 is minimum.

One phone call to Qwest tech support this a.m. solved this. After navigating through the menus, I wasn't put on hold at all. The tech answered right away. He talked me through zTerm (included w/ the modem package). It works great.

I have it running as a gateway on my LAN. All the clients have access through the router. No problems.

Speed is supposed to be 256 to 640k. I seem to be consistently in the 500's. IP is dynamic via DHCP server. Equipment is a Macintosh 7200/120 (the gateway) with a Macintosh G3 client, a 7200/75 client, and a Digital PII 300 W95 client.

The $48/month is 29.95 for DSL and 17.95 for Qwest ISP. Contract is month to month.

When I called in my order, the rep said I was one of the few that had ordered DSL. I don't understand this.

I haven't had the service on long enough to evaluate reliability.

Bremerton, WA

member for 23.3 years, 9 visits, last login: 23 years ago
lodged 23.3 years ago


k dial up losers
@uswest.net

k dial up losers

Anon

DSL OR NOTHING AT ALL

Been on dsl, 29.95 per month qwest isp 17.95 per month using cisco 675 one year
going strong. I would not use the net without dsl. Great job Qwest!!!!!!!!!!!!!!!!!!!!!!

Bill K
@popsite.net

Bill K

Anon

No luck w/Qwest yet, plus Cisco line filters suck

Things still smell fishy with Qwest.

US West and several other DSL vendors all told me my line length from the CO was too long - over 15K feet - meaning I could get IDSL or nothing. Since US West tariffs ISDN, that would mean $80/month for 128K; no thanks.

Then, for no reason Qwest decided I wasn't too far at all and could be connected after all. Weird, since it's not like I had new phone lines installed. I decide to go for it.

First, my order was put on hold for 60 days because of lack of capacity at my CO. That's OK, that's not Qwest's problem.

I receive my Cisco 675 12/1, and am scheduled to be provisioned 12/18.

12/18 comes and... nothing. The 675 won't train. Their techs say they can see lots of cells coming down, but nothing going back to them. They quote a 48 hour resolution time, citing the fact that there's probably a bridge tap on the line.

The next day, I get a phone call saying they called the CO and I was wired wrong, and to try again. Cisco STILL won't train. Back to the bridge tap possibility, but due to Christmas, earliest a tech can be out is 12/26. :-(

But worst of all are the stupid line filters you have to install between the phone line and your other phones to filter out the DSL signal. They are WAY too aggressive in attenuating high frequencies. They make you sound like a parent or teacher in Peanuts animated specials - wah wah wah wah.

So now I'm waiting to see if they can actually provide service, but I'm seriously considering returning everything under my 30 day money-back guarantee just because of how much the filters degrade voice quality on the line.

(They also must create some nasty reflections themselves, because having one of the filters ANYWHERE on my phone lines reduces my modem to 28.8K max - take it off and I'm back up to 42K+...)

Note also that I have to call the business office, because the techs have no way of denoting that my line isn't up yet, meaning I'm being charged as of (and my 30 days started) with my provision date of 12/18...
System

Anon

Re: No luck w/Qwest yet, plus Cisco line filters suck

I'm a tech for quest. If the tech's are saying they see cell from from the isp and nothing going to the isp,(or vice versa) have them check to make sure the pvc is there on their dslam page. If the transaltions are complete and the pvc is on both dslams, have them call interprise and verify that the path through the atm cloud is complete. I would also have them call quest.net and verify vpi and vci numbers. I have see quite a few cases where all that was missing was part of the path, and in five minuets, presto, all is working. If you can't train you might try lowering your baud rate. If you enter the command cbos# set int wan0 baud 340. write, reboot. This will set your baud to 340 and still allow you to get 640k down and 272k up. As for the filters, they are desgned to block frequency in the range of 25 hertz to 1.1 megahertz. This is the range dsl operates on the phone line. Your voice actually is in the range of 300-3400hz. With out the filters you could not use the line for voice. We have new filters out that look like a gray mouse with a pig tail comming out one end. The are better than the old white or black square ones.

qwestuser
@63.228.x.x

qwestuser

Anon

Hate mail

I signed up for DSL about a year ago. I've loved the service up until about a month ago. My router has been losing connection almost nightly now for the past couple weeks and at lease once a week for a few weeks before that. I called Qwest and they had me wipe my router and reconfig. Maybe that will work...don't know why...but maybe. When I first had my dsl installed it took months. Was supposed to have an install date in October. After spending countless hours on many many days I finally went through US West's website and got every email address I could come across. Sent a nasty email to all of them. With in 2 days my DSL was working. Funny huh? It's like they just sit around until someone complains. Looking for a new provider, faster, static ip. Any suggestions?

Review by Dlaing See Profile

  • Location: Portland, Multnomah, OR, USA
  • Cost: $29 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I got my Qwest account about 2 months ago and because of all of the
complaints in the past, their service is now better than ANY tech support
for anything. No more long waits. They talked to me for an hour. It was
definitely the best service I ever received from any help desk. Thanks for
all of your complaining. it turned the company into one of the best!

member for 23.3 years, 1 visits, last login: 23.3 years ago
lodged 23.3 years ago


boba
@uswest.net

boba

Anon

its good

its good and cheap especially for people who dont need broadband internet bout 17 bucks a month

tiringofQwest
@uswest.net

tiringofQwest

Anon

Service is sketchy at times - a lot sometimes!

Its been a long haul with Qwest to get it anywhere near working conditions. I had the service installed in September. (Qwest/US West is used interchangeably)

First, they "forgot" to send me the DSL modem. That was a battle in itself. Qwest reps wouldn't believe me of this. It took emails to the President of Qwest to get this resolved, believe it or not.

Then service was sluggish. Of course I was told it was my wiring and all of that. Well, my response was that I had the whole house completely rewired this summer by Qwest at my expense. So either the installer had no clue or someone was passing the buck. Anyone that has experiences with US West knows that the likely answer is the second.

Finally, after raising all kinds of hell, I got a tech out here. He looked at the old gerryrigged lines from the stree to my house and down the street and KNEW that was the problem. He called his buddies and the three of them spent the morning here completely rewiring US West/Qwest's lines from my house down the street. This took about 4-5 hours for the three of them - not cheap for Qwest, thats for sure. But the tech stated that the US West management is gerryrigging the entire system and it really is not capable of handling what they claim it does because a lot of it is OLD wiring around the city.

My speed is now around 550K - 640K up and about 172 down at various times.

However, what happens is that US West/Qwest's web server is overloaded sometimes leaving LONG stalls before a request is fulfilled. This is all pages, including US West pages This does NOT happen with the email servers, these scream right through without any problems.

These stalls are LONG sometimes (upwards of 10 minutes) But never with the mail server. When it is not overloaded, it works just fine.

The problem is that Qwest has oversold the product, and coupled with its out of date technology in many neighborhoods makes it impossible to really get the 640 K service advertised. It is theoretically possible, but not likely.

My suggestion to customers is ride the hell out of them. If you are not getting the 640K speed when the modem is trained it is either your problem (inside) or their problem (outside). They will do everything they can to tell you it is your wiring problem. My suggestion - spend the cash and get your house re-wired if you want this question to go away. Then you can confirm what the issue is and push it back to them. But keep riding Qwest.

The server overload issue is the next problem. I am not sure what I can do about that. My discussions with them to date have been "its all your fault" issues, and I start from the begining each time.

The bottom line is that, in my opinion, Qwest/US West is a very dishonest company at the TOP. The phone line installers are really nice people, the DSL techs on the phone are generally nice, its just the "screw the customer" mentality that goes on from above.

What drives the "screw the customer" mentality? The need for corporate profits. The more money spent on fixing these errors in the system pull from corporate profits. The money they have spent on me to date probably exceeds what I have paid them. Qwest's saving grace - I keep the service for a LONG, LONG time with no problems. But Qwest's management is so short term that they don't see this picture, nor care.

My server overload issue bothers me a lot. I will see what I can accomplish. However, on this one, I may die trying. Content-Disposition: form-data; name="do"

Preview
-----------------------------7d01fe17db4
Content-Disposition: form-data; name="final"

Post Now!
System

Anon

Re: Service is sketchy at times - a lot sometimes!

I am a qwest dsl tech in Phoenix, almost always the problem is in the customers house if they are not getting 640k down. Remember they only promise 256k down so 384 and above is good. Almost everyone gets 640k down. The old lines is some areas are not that big of a problem unless they have load coils on them, in which they have to be switched.

Don't go out and get your house completely rewired. Even if you have brand new wiring it can still cause trouble. It all acts as bridge tap. Al you need is a line run from the sni to a new jack where you want to put the router. Then any dsl tech can throw a filter in the sni and your set.

Oh and qwest.net is the biggest problem in providing trouble free dsl. They piss everyone off, especially when they treat us dsl techs like we are clueless, they are the low paid fools who have a q&a sheet in front of them and if your trouble isn't on there, "it's a line problem"., which is almost always complete crap.

Anon

Just to let you know you don't have to have your whole house rewired. Just call the Qwest business office and have a home run installed. Its a hell of a lot cheaper than having your whole house rewired.

Again
@uswest.net

Again to tiringofQwest

Anon

to tiringofQwest
qwest sez u will get up 2 640k, not you will get 640k. your distance from the c.o. will effect this...as well as what the other persons stated on their posts.






Review by MacDGran5 See Profile

  • Location: Mesa, Maricopa, AZ, USA
  • Cost: $40 per month
  • Install: about 14 days
  • Telco party Qwest
  • CLEC party: Qwest
Very easy, smooth installation
Varible Tech support, Had to pay for Modem for Macintosh
I am happy with this DSL service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

On Oct 30th of 2000 my DSL connection was activated by Quest. I have not had a bit of trouble with it. I am using a Cisco 675 modem on a Macintosh G3 B/W . I am in Mesa, Arizona the service is DSL Select 640down/256up. My speeds are very good. 50k-70k per second on most FTP sites and for web browsing. This is a static connection.

The set up was smooth and easy. The documentation was clear and easily understandable. The one downfall would be the tech support. I have talked to 4 different tech reps since aquiring this service. The first 2 I talked to were idiots. I actually knew more than they did. The second 2 answered my questions very knowledgeably. The best that can be said for this is that it is varible.

One hint for Macintosh users. Upgrade to OS 9.0.4. I had problems with my ethernet when I was using OS8.6. Stalls and stops, freezes. Since upgrading to OS 9.0.4 those problems are none existent.

Keeping in mind that I have only has this service for 1 week, I would highly recommend Quest DSL in my area.

3 months now still NO problems. I am a happy DSL camper

member for 23.4 years, 78 visits, last login: 21.3 years ago
lodged 23.4 years ago


tech support guy
@centurytel.net

tech support guy

Anon

8.6 stall

the stall was nothing with your ethernet card.

mac os 8.6 has a known stall issue. it's a macintosh os problem.
[text was edited by moderator]

no select here
@uswest.net

no select here

Anon

NO SELECT DSL W/MAC,LAPTOPS,LINUX

**** Qwest Select[the $19.95mo.] is not available for ANY MAC config., ANY LAPTOP config., any Linux config. Qwest Select DSL WILL NOT WORK WITH CISCO 67X ROUTER.
Select will only work with a desktop Windows config that has room for the internal modem.