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Qwest.net page on DSLReports
Six Month Rating
Closed to new reviews.

Reviews:
bullet 872 reviews (473 good) (210 bad)

Review by rguth See Profile

  • Location: Boise,Ada,ID
  • Cost Contract price not specified. (12 month contract)
  • Telco party Qwest
Good "They keep coming out to try and fix the issue. No throttle evident"
Bad "DSL loses sync/train every day, sometimes every 5 minutes"
Overall "When it works, it works. Faster than CableOne. Upload slow"
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Ordered 12Mb line. Funny thing is that they required a service call for the 12Mb line instead of a self-install. Tech that came instantly saw that I knew what I was doing and deleted the service call charge ($89) and left me all the modem set up information.

Line tests (with Fluke) 12Mb at NIB and inside jack. Qwest speed test shows about 9Mb. DSLReports speed test shows about 3.5Mb. Speedtest.net reports about 5Mb.

Modem is running in transparent bridge mode (no router functions). Have replaced the M1000 modem 3 times.

19 service calls in the past 6 months because train/sync keeps dropping. Techs report that I am connected to the oldest DSLAM in Boise and at 2850 feet (in this day and age?) am pushing the DSL limit. No VDSL2 available in DSLAM. I am located in the Pier Pointe subdivision off Parkcenter and Law.

Every time I call, we have to go through the same set of inane questions about resetting the modem, unplugging phones etc. -- Why can't they read the previous call reports and see that I understand all that?

Qwest turns down the modem speed automatically if line errors occur. At one point they dropped my speed to 2Mb. The problem is that they don't automatically turn it back up. It takes a tech to come out or a CSR from the central office.

Streaming Netflix is an iffy situation. You have to put up with frequent disconnects and drops in quality because the Qwest infrastructure can't support a continuious 720p download for very long.

Oh, as shipped the M1000 is set up to NAT, so if you have a router connected to it, you are in effect double NATting which reduces your throughput. Would have been nice if that was indicated in the documentation up front.

I am actively searching for another provider and I refuse to go back to CableOne because they throttle and are overpriced for the performance.

member for 6 years, 13 visits, last login: 3.4 years ago
lodged 4.2 years ago

Comments:

Review by PerfectCode See Profile

  • Location: Portland,Multnomah,OR
  • Cost Contract price not specified.
Good "Reliable, Consistent."
Bad "Slow speeds."
Overall "Better for gaming over Comcast in my area."
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Got Qwest as a substitute to Comcast and it works much better for gaming then Comcast does in my area.

member for 5.4 years, 529 visits, last login: 269 days ago
updated 4.2 years ago

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Review by dareosimkos See Profile

  • Location: Pleasant Grove,Utah,UT
  • Cost Contract price not specified.
  • Telco party Qwest
Good "Low latency, consistent speeds"
Bad "Distance has limited my bandwith"
Overall "Best option for my location"

I've been on the 7mb plan from Qwest. We bought another home, one mile further from the Qwest office. This has cut my speeds in half. I'm 2500 down and 500 up. I had double the speed one mile south in my old home. I hope Qwest puts in a closer office so i can get more speed. They have been great to work with. I would recommend it to anyone who doesn't need big transfer capability.

member for 4.2 years, 2 visits, last login: 4.2 years ago
lodged 4.2 years ago

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Review by dcroyle1 See Profile

  • Location: Chandler,Maricopa,AZ
  • Cost: $25 per month (24 month contract)
  • Install: about 3 days
  • Telco party Qwest
Good "Always Up Solid Speed Solid Support"
Bad "Contract"
Overall "Check them out you might be surprised"
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Previous Choice TV customer that had no issues over 4 years of service. Switched to Qwest DSL 7mbs service 09/2009 when Choice TV service was removed from operation in our area. Qwest did screw up install for 1 day by not having tech out on the right day. Qwest's DSL service was down 3 times in 4 years(Car accident hit telco box, set top box failed, mainline hardware failed). In the year since switching to the naked DSL have had to un plug box less than 5 times to reset connection. Also from visiting DSLreports.com and doing speed tests I can say that Qwest's advertised speeds are what you get all the time morning, noon or night. Unlike my neighbor who is on Cox who's speed drops to dial up in evenings. When tech finally came to swap boxes for naked DSL he was in and out in 30 minutes, friendly and had obviously be trained on how to setup a basic windows xp system to connect to the internet.

I switched from Cox to Qwest 1 year after moving in to new house because Cox's service was so hit or miss, today it worked tomorrow no, and calls to Cox support were a waste of time(reboot, unplug, its your computer/equipment, call back was the Cox mantra) for over 35 calls in 30 days. Cox ultimately sent a tech who discovered house was wired incorrectly by Cox.

Qwest's support, when called treated me like I had brain and quickly diagnosed the problem and got either a tech out, often times in 4 hours or less(once at 930 at night), or walked me through the resolution.

I think if you've had Qwest 10 years ago you hated them and rightfully so but you out to consider them vs Cox today because they have come a long way on service and speed.



member for 4.2 years, 0 visits, last login: 4.2 years ago
lodged 4.2 years ago

Comments:

Review by hpglow See Profile

  • Location: Colorado Springs,El Paso,CO
  • Cost: $40 per month (24 month contract)
  • Install: about 2 days
Good "Good speed"
Bad "un-reliable"
Overall "don't get their DSL or FIOS unless you are close to a hub"
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I got Qwest DSL about 3 years agao after I had customer service issues with Comcast. Initially the connection was great. After about 1 year I started having connection issues where I would constantly get dis-connected. Once fiber was in my area Qwest some how convinced me that it would fix my issues because I am so far from a hub. (Why sell people stuff if being so far away causes issues?) So I upgraded, got a brand spankin' new modem and guess what? Same problem. Every time I contact them I get different answers but most of the time they tell me that there is equipment issues in my area. Does that mean we have been having equipment issues for 2 years? If so why hasn't this been fixed? I have over the years escalated the issue to different levels of the customer service team, and in the end they some how decide that because their computer tells them there is nothing wrong with the line that I must be at fault.

member for 12.2 years, 16 visits, last login: 4.2 years ago
lodged 4.2 years ago

Comments:

Review by RevMortis See Profile

  • Location: Stillwater,Washington,MN
  • Cost: $42 per month (month by month)
  • Install: about 7 days
  • Telco party Qwest
Good "No Throttling, No Traffic jams, 99%+ uptime."
Bad "On T1 Remote Terminal .. Only 1.5/1 available which is becoming restrictive in current era internet."
Overall "Solid basic service, but can be restrictive for more than basic usage."
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You can use any modern DSL modem. Solid connection. Infrastructure can handle usage with no increased prime-time latency. However, 1.5 Mbps down can be a choke point in regards to todays internet demands. Some issues possible with HD video streaming.

Go ahead and get MSN as the "ISP" if you cannot get a basic Qwest.net ISP service. However, I'd also recommend getting an external contract for Email and webspace with a third party web host provider. More bang for the buck and your email accounts are yours permanantly.

Qwest does provide Naked DSL (no dialtone) for $5 more if not bundled.



member for 9.5 years, 527 visits, last login: 91 days ago
updated 4.2 years ago

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Review by questionable See Profile

  • Location: Phoenix,Maricopa,AZ
  • Cost: $40 per month
  • Install: about 3 days
  • Telco party Qwest
Good "Good speeds, Good Price, Good reliability"
Bad "Tech Support transfers blindly, Billing issues"
Overall "Good service. Has issues they don't care about"
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I considered Cox cable but i know that if you use too much bandwidth they yell at you and threaten to cancel.
Speed is 3/1 for 36 a month.
The did mess up on the order but that was because i was canceling my Phone service at the same time
received a 2wire 270 and a rg200c

Update: July 16 2009

Currently still on 3/1 for 36 a month. Still have the 2wire 270D and the RC2200c (Used to have Qwest Choice) I'm sad to say that they dropped the TV portion of my service. I have been told that I am going to be receiving VDSL2+ instead of the ADSL2+ which will allow up to 40/20 speeds. I got to say that I love that idea. Will update my review when I get the new Service to let you know how everything goes.

Updated Oct 26th 2009

Had Qwest hook up 7/5. Tech was at my house at 11 am and left a little after 11:30. Connected my 2 other computers without a single problem and set my port forwarding to the best of my knowledge with the Q1000. The will be calling today to tell me what other speeds I'm provisioned for. Line tests from Qwest and Speedtest.net are getting 6.6ish down and 4.7ish up. Dslreports get much lower.

Updated August 9th 2010

I've had DSL for a long time now (8+ years) I moved up to 12/5 some time ago which I also added static IP's. The 12/5 internet is great and I use the heck out of it talking with my Brother in Law in Washington. What I have are a few issues some i should have done better research on. First is the Static IP's $50 to setup cant be waived which took 0 time and a reboot. 15 a month for 8, 5 is useable. I can handle most of that without a quiver. What I have a issue with is that I run applications that require me to have a low ping. I contacted Qwest and they basically told me it sucks to be me and they can't do anything about it. my current ping is 60 with spikes to 80's and jitter is 21. I would have been the first person to come to Q's defense until now. Because of this I've had to lower Value for money from 5 to 3, the services from a 5 to a 3. I'm actually looking to see what Cox is will to do to earn my business

member for 9 years, 1150 visits, last login: 265 days ago
updated 4.2 years ago

Comments:

Review by xenocide See Profile

  • Location: Cortez,Montezuma,CO
  • Cost: $65 per month (24 month contract)
  • Install: about 3 days
  • Telco party Qwest
Good "Quick installation and turn on. Techs came out to check line."
Bad "Constant latency issues with online games, continuous connection slow downs and drops during prime gaming time."
Overall "If you're a gamer, stay away, too bad they're one of the only games in town."
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I've had constant high ping rates in every game I've played.
No matter what configuration I've tried.
Lines have been tested multiple times with no joy.

After the horrible service I've received I can't see my wife and I re subscribing when the contract is up, and I can't suggest this service to anyone.

Customer service is great, too bad I can't say the same about the actual internet connection.

member for 4.2 years, 2 visits, last login: 2.7 years ago
updated 4.2 years ago

Comments:

Review by willp1 See Profile

  • Location: Las Cruces,Dona Ana,NM
  • Cost: $39 per month
  • Install: about 1 days
  • Telco party Qwest
Good "Smooth service and good speeds."
Bad "Send wrong password."
Overall "Excellent"
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Comcast is horrible in every respect. Went from $42.00 to $89.00 with out even being notified. Dumped them as quick as finger could dial number. Never would I consider going to dark side(comcast) of the internet.

Received wrong password from qwest. Called tech support and in few minute it was go. No problems so fare.

member for 10.9 years, 2568 visits, last login: 2.3 years ago
updated 4.3 years ago

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Review by xtrchessreal6 See Profile

  • Location: Denver,Adams,CO
  • Cost: $45 per month (2 month contract)
  • Install: about 28 days
Good "I won't be living here much longer"
Bad ""I can't get Iternet" "Try it now" "ISP is down, DSL is up" "DSL is down again" "What the f@$#&ng hell is this bullsh!t!?""
Overall "Worst Service on the planet"
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Dial up is more reliable than Qwest DSL. I feel raped by this provider. What a stupid stupid stupid company. I don't have a choice other than to give up internet altogether. Comcast has no service here, Hughes Net is dial up speed for the same price, Cricket mobile - in fact all mobile cellular wireless is also not an option. My apartments are located in a dead zone from all cell networks CDMA GSM EDGE WCDMA providers. I have to step outside to make a phone call on my Blackberry - that's not what I'm reviewing here but its important to remember as you say to me or the screen while you read this and want to shout various obscenities or profound wisdom.

Prior to moving to my current location I was an avid Comcast customer for my than 11 years, I was the first on my block to get the new Internet over cable services. I was also first to get Vonage VoIP as soon as they offered their services - before the funny commercials. In 11 years my Comcast Internet services were unavailable twice once due to a severe blizzard that caused some power outages, the other was a auto accident involving a car that had run into the CO that provided my services. Both cases were extremely unlikely yet happened. Neither of these incidents were intolerable as far as losing my services, rather they were quite understandable.

Qwest is the only provider in my apartment complex. They know it. They have no competition here. They take full advantage of that position too. Anyway that is my opinion. Here are some facts: My Qwest.Net service has never provided the speed as it is ordered: 8mbps downstream 896kbps upstream. It is faulty and blinks out of service daily, what speeds i do get, slow down after I start a download - initially showing around 500kBps and then slowing to about 80kBps for example. The service is also severely affected by peak time congestion. They have a nice test set in the CO that will tell me I have 12 Mbps at times and other times only 8mbps downstream and a full 1148 kbps upstream - that's quite interesting since that is faster than my ordered services. At the same moment in a different tab I can go to DSLreports.com and see 2280kbps downstream and 67kbps upstream.

When I ordered my services i was supposed to get a bundle discount for ordering DirecTV, my Internet was supposed to be 24.99 for 6 months - that never happened. I did try to correct that situation with a phone call to Qwest but I got Directv instead, they tried to transfer me to Qwest but I kept ending up at Directv. I checked the number they gave me and every time ended up at Directv. So I went to the Qwest website and found a different number. This system wanted my account number and verification of the phone number I was calling about. Well I don't have any phone services with Qwest so I waited for a menu choice reflecting that - there aren't any, I ended up at a menu dead end as no choice was given to get back to previous menu. I called back choosing the phone number option this time using my cell phone number since it was the only phone I have and the phone I gave them when I ordered the services. Oh, the chaos that caused.

They weren't able to resolve that with any of their smart phone management database and I was switched to call center. Finally a person answers the phone. The person is unable to find my account using the account number, I explained my phone is not a Qwest number but gave that to him as well. He starts telling me he cannot find my account and puts me hold for a few minutes. When he returns he has a manger online with him - cool. The manager states the account number dead ends and there is no record of my services even though I am online at the same time. Eventually the manager gets a bright idea and decides to look up my address - what a concept. He finds me, and then tells me a phone number 303-XXX-XXXX that my non phone services is associated with, I asked about that. He said it was the only way to setup my services in their system when there is no phone services on the account. So I have a Qwest phone number that is placed into the LRN and not used but still gets Universal service fund fees for which the FCC taxes and is passed onto to me because Qwests billing system is full of good holes that make them money and lets not forget EBITDA or what ever metrics are used these days - The same numbers these RBOCs and ILECs use against CLECs for compensation for the use of their lines. Imagine if you got 15 cents from some one just because you existed, now how do you make yourself exist 1 million times?

As far as the discount I never got and tried to correct...My happiness is worth much more than correcting the insane practices of a corrupt company from a phone call.

member for 4.3 years, 5 visits, last login: 2.3 years ago
lodged 4.3 years ago

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