how-to block ads
|
»next review in page
Review by stripes182 
Posted: 57 days ago
member for 354 days, 57 visits, last login: 1 days ago
 Denver,Denver,CO
 $53 per month
 about 3 days
 Qwest
| |
My new Qwest 12/896 line was installed about twelve hours ago, and I must say this time around things went much more smoothly than the last time I gave Qwest a chance. My install was delivered on-time and without problems. The 12mbps download is speed testing at about 10.6 consistently. Ironically, the further my test site is from my location, the better the results. I'm very happy to report that my initial opinion of Qwest is dramatically improved compared to my previous attempt to install DSL. So far, so good.
Followup comments: | Forums » comments on review of Qwest.net |
 | »next review in page (previous review)
Review by (hidden by request)
Posted: 57 days ago
(review was emailed from domain netins.net)
West Des Moines,Polk,IA
$41 per month
 "Fair connection quality"
 "Terrible Technical Service"
 "Nobody to complain to or make suggestions to and that why I am doing this."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Qwest DSL service has been at barely passable for us., and there have been
some service interruptions. Sadly, the off shore tech service is exceedingly poor, with the exception of one person I talked to. The online assistance is likewise exceedingly poor.There is nobody to speak to about local service interruptions or issues. My previous ISP was more responsive, and I am considering changing back. We have several people at work using Qwest DSL and all are universal in their complaint
about the non-existent quality of the technical support. In general, it
is better to do the exact opposite of what the tech services recommends and
work with friends or read service manuals to problem solve.
There were also errors in billing when we got established but these were
corrected fairly quickly.
Overall Qwest rating=D
Followup comments: | Forums » comments on review of Qwest.net |
| »next review in page (previous review)
Review by chnadler
Posted: 65 days ago
member for 4.9 years, 4 visits, last login: 65 days ago
Denver,Denver,CO
Contract price not specified.
Qwest
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Support in India tested remotely and told me my old ActionTec GT was dead. The person who took my order was in Canada and was charming. I received the ActionTec PK5000 when specified. It installed like a charm on my HP running Vista Home Premium. Speed is as advertised. Does drop out sometimes, but reconnects by itself. Wireless works just fine with my old Compaq running XP.
Followup comments: | Forums » comments on review of Qwest.net |
| »next review in page (previous review)
Review by FenixSucks
UPDATED: 73 days ago
member for 2.4 years, 57 visits, last login: 7 days ago
Portland,Multnomah,OR
$82 per month (24 month contract)
Qwest
"Down time is usually infrequent and short."
"Quite possibly the Worst CS, on the web, on the phone for internet service & phone serivce"
"Service is good as long as you don't have to contact them"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
We've had landline with Qwest long before the DSL service. My experience with talking to Qwest has sucked and it still sucks regardless of what you're calling about.
I ordered a Qwest DSL service with MSN ISP package that was their flagship internet product at the time, which is the Platinum with MSN.net ISP. It is 7Mbps downlink and 896kbps uplink.
When I placed an order in 2007, I was still on dial-up, so I ordered it on the phone, instead of on the web after the sales person assured she'll have the modem shipping charge waived.
I got the modem by UPS. I installed it, and it worked great. So far so good, then I noticed a shipping charge on my bill. I called and complained and was basically told to go pound sand. I escalated to a supervisor, who restated "we don't waive shipping charge". After explaining that sales rep offered to do so, he asked who that was. I didn't write that down, but they should have that on record. Had to call two or three times before they removed that charge.
Things were going smooth for a year, then the initial discount went away at which point my bill went up to $82/mo including the very basic landline, which they don't consider as a candidate for "qualifying home phone package" for the purpose of additional discounts. At that point, I've had the option to commit to two year (early termination is $200) or go month to month. I chose month-to-month. At this point, I bought a DSL modem from a former Qwest customer and returned my rental as I didn't want to keep paying $5/mo.
I called, explained why I'm returning the modem. It was returned, rental fee disappeared from then on, good.
Fast forward another year. I'm having problem with YouTube. Some videos would not load at all and indefinitely stalls at buffering without any data flow.
I initiate a contact with LiveChat tech support. First tech immediately wanted to replace my modem under warranty. Apparently, he kept seeing that I'm still renting my modem. What kind of non-sense record keeping is that? If I let him replace it, I would have probably started incurring $5/mo rental again. [warranty is 1 year or so if you own the modem. Lifetime only if you lease it at a rip off $5/mo]. Once that was eliminated as possibility he wanted to send a tech out, expecting me to set up 4 hours free to accommodate around tech's schedule... yeah right. This CSR was incompetent. Repeatedly sent out messages with errors like "no0t" "access poin8t". many, many times. The chat is not live. This guy didn't even care to correct his typo before hitting "send".
Next LiveChat CSR was a little more proper acting, but still not helpful. Was told "line is fine, DNS doesn't appear to be an issue, and modem is not the cause since other sites work fine, I'm not sure what to tell you".
I've been having this problem for a week or so and when I posted about it on DSLR, I discovered others are having the exact same problem. The problem is not there when I connect to another access point via WiFi. One week, multiple people having the same problem, and Qwest's answer? insist there is no problem, and do nothing.
Poor customer service goes back to Qwest in general. When I had to call for some questions on landline bill, I'm told I need an 11 digit security code or something before they would talk, which is not in the bill. I was promised they'll provide that code to my landline via voicemail or mail. Never got it. Yet another Qwest example of commitment means "we do it if we feel like it".
Next time I called, I was never asked for the code. I wanted to suppress CNAM on outgoing calls, so only my number (not number + name) would go out with outbound calls. I double checked with the CSR that it is possible to get it to just send out my # without the call going out as "blocked call". Then, next morning, I realized they've put on a line blocking, which puts my line on permanent " * 67 " status.
I called back, and got that removed. I'm told what the previous CSR told me is possible is not possibly. Yet another fine example of Qwest not knowing what they're talking about.
If YouTube issue does not resolve soon, I'm ditching them. If it does resolve, I'm still going to call and gripe and demand some bill credit for the duration I was having issues.
I suspect they're going to put up a fight on that. I really dread talking to Qwest people, LiveChat or on the phone.
LiveChat is not very useful for anything non-internet related as you will be told to call 1-800/1-888 etc etc.
Followup comments: | Forums » comments on review of Qwest.net |
| »next review in page (previous review)
Review by tuminatr
UPDATED: 76 days ago
member for 6.7 years, 45 visits, last login: 5 days ago
Saint Paul,Dakota,MN
$51 per month (24 month contract)
about 3 days
Qwest
"Fast good price"
"I cant think of any"
"a solid service and good campany"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I am very happy with my new service I am a long time dsl customer and a really glad to finally have the fiber internet in my neighborhood
Followup comments: | Forums » comments on review of Qwest.net |
| »next review in page (previous review)
Review by cyclone_z
UPDATED: 76 days ago
member for 3.4 years, 186 visits, last login: 4 days ago
Ames,Story,IA
$25 per month
about 7 days
Qwest
"Great techs, local customer service, VERY reliable"
"No VDSL2 here yet, ADSL is getting long in the tooth"
"Great service, incredible reliability; more speed would be nice"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I just moved out of an apartment, and now I have to buy my own Internet service.
Qwest is not offering the fiber-to-the-neighborhood and VDSL2/ADSL2+ service in Ames, though they are offering it only 30 miles away in Des Moines. I'm really hoping it arrives next year. I signed up for the fastest ADSL available. Qwest was also offering a heck of a deal on phone service, so I decided to give it a try. The package includes just about all the calling features they offer, plus unlimited long distance for $30 per month for a year (regular price $45).
I had set service activation for the day before move in, but I got in a day early and started moving a few things in. While moving in, I plugged in a phone and checked for dial tone, but was not getting one. I contacted Qwest and they sent a phone tech out the next morning who found a broken wire and fixed it. Since then I have not had any downtime on the phone or DSL, which is great! The connection speeds are consistent as well.
I called customer service at one point to ask how to change some calling features. I was surprised to get connected to someone in Des Moines, instead of across the country or around the world. It was also good customer service.
Qwest may not be the fastest game in town (here's hoping that will change next year), but they are definitely the most reliable. Local customer service is great too!
Followup comments: | Forums » comments on review of Qwest.net |
| »next review in page (previous review)
Review by mdpayne777
UPDATED: 83 days ago
member for 4.5 years, 84 visits, last login: 30 days ago
Baker City,Baker,OR
$74 per month (36 month contract)
about 5 days
Qwest
"Down load speed varies from 1068kbs to 5000kbs upload 700kbs"
"High Latency to first hop is 60ms because what I was told was interleaving. DSL Corrected blocks 100% Uncorrect 0%"
"Report the problems to tech support and they either dont understand the problem or are unwilling to fix it."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
No other options for DSL broad band I have found in my area. Speed package is Max download rate 8540kbs and upload rate is 1020bps. I use a 2Wire 2701HD-G DSL modem. I had my DSL go Completely down 4 months ago. The Qwest DSL Technician found the problem outside my business and said my drop had been chewed by squirrels and he would bypass temporarily to a spare phone pair that seemed to be working ok in my 6 pair drop but would need to replace the drop completely in a couple of weeks. Since then Qwest has showed up twice to check the lines and denies anyone even came and repaired it 4 months ago to get my DSL back up. They also deny to do anything about my bad phone line drop to my facility. My voice lines are bad with static or crackling sounds and my DSL shows on the 2wire wan status Impulse noise comp tones in the 46 range when it should be 0. My corrected blocks are 100% and my uncorrected blocks 0%. My DSL unavailable seconds keeps rising and when I reported this to Qwest they had to speak to engineers and then call me back. I waited for the call until midnight and they never returned the call to explain the issue to me or correct it. My Qwest reps that I spoke to last was Jed 4DG and finally Tony 4PZ.
I spoke to Qwest and they told me that ADSL is all any DSL company provides any more. They do not provide SDSL any more like they did originally because SDSL is not supposed to operate in haft duplex. ADSL operates in half duplex mode. In other words it can only send or receive at one time but not both. To get true synchronous operation of the network link I would need a T1 at around $350 a month.
Followup comments: | Forums » comments on review of Qwest.net |
| »next review in page (previous review)
Review by ArizonaHeat
UPDATED: 84 days ago
member for 6.3 years, 1165 visits, last login: 4 days ago
Fountain Hills,Maricopa,AZ
$26 per month
about 3 days
Qwest
"Connection is solid and available"
"Still no availabilty of speeds above 1.5"
"Reliability and service miles ahead of Cox Communications, but need increase in service speed"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Qwest representative call and said DSL was now available to our home (Had not been available before). Scheduled turn on of service and self install.
Had Cox communications 7 MBs service and switched to Qwest lower speed service (1.5 MBs was highest speed I could get at this location. I have had Qwest 7 MBs service at another location for years.) because of unreliability and poor service/support.
Maintained both COX and Qwest for one month. No comparison with reliability, Qwest service always available, Cox was unavailable for some period of time every day.
Equipment(for Residence) supplied was 2Wire 2701HG-D. Have had to replace once in last 6 months because of failure of wireless section, ethernet continued to work.
Did self install. Worked perfectly. Service was available when modem received (3 days after order).
No problems (except for lower speed) since day of installation.
Updated September 5,2009
Connection remains solid and 99.9% available. Had same issue with stealh upgrade of 2-wire 2701, lost wireless connectivity.
Still can not get service higher than 1.5 at the residnce or 7 at our company(Company is located directly across from CO, residence is less than 1.5 miles from the CO.).
Still no other Service Provider with higher speeds (except COX, who wanted me to rewire my entire home to "fix" service that had been operating for years).
Prices have gone up to 34.95, for same speed.
Added Static IP for another 5.95/month.
If Qwest would just upgarde their service speed to at least 7 for my residence and 12 for our company, I would be the perverbial happy camper.
Followup comments: | Forums » comments on review of Qwest.net |
| »next review in page (previous review)
Review by bksmith5
UPDATED: 85 days ago
member for 8.6 years, 1332 visits, last login: a few hours ago
Fargo,Cass,ND
$50 per month (24 month contract)
about 7 days
Qwest
"Stable, fast and 100% reliable, so far!"
"See review"
"Far better than any cable company. Don't hesitate to give DSL another shot!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
When I selected Qwest for its DSL service, I did so because our local cable company could not (and probably never will) offer broadband service without caps/thresholds/throttling/etc.
Simply put: Qwest is the only game in town worth "playing" in the Fargo main area if they're your telephone provider. I cannot speak to the others and can only suggest that you ask around if you're curious.
Qwest is truly a difficult deal to beat in my area! (Now if only they could be convinced to deploy the new fiber services out here..)
Followup comments: | Forums » comments on review of Qwest.net |
| »next page (previous review)
Review by Alennx
Posted: 86 days ago
member for 6.2 years, 51 visits, last login: 3 days ago
Battle Ground,Clark,WA
$45 per month (24 month contract)
about 7 days
"You get what you pay for in terms of services... eventually."
"Qwest's operation is in total disarray, website is inaccurate and the phone billing system is broken."
"Unless you LOVE being on hold with customer service, find another provider, seriously."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
No, I've been with British Telecom, Orange, T-mobile, SBC, AT&T, Verizon... and on and on... Qwest is the single most disorganized and dysfunctional organization in the industry. God help you if they are your area provider. Keep your cellphone away from them if you move into a TV/DSL bundle.
Seriously, I'm not exaggerating, I just got off the phone for the millionth time because their system screwed up my billing, again 
Yay Qwest!
Followup comments: | Forums » comments on review of Qwest.net |
|
|
Qwest.net
(35)
·
·