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Review by billcows 
member for 1.8 years, 38 visits, last login: 47 days ago
updated 1.4 years ago
 Aurora,Arapahoe,CO
 $40 per month about 5 days Qwest "fastest speed for the money" "dropped on and off for two days until a tech fixed the outside line." "Once the line was fixed this thing hums along great"
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I have 6 people living in my house. total of 4 computers, 4 direct tv boxes, three gaming consoles, and cell phones using this connection. I had to go with comcast for the last couple of years as they were the only one who could give me the bandwith to meet my needs. Now Qwest just upgraded my area to the new vdsl2. I am now getting 40mbs down and 20mbs up. I pay $40.99 for it. I was getting 22mbs down and 5mbs up with comcast for $72. Just had to switch. so far it works great. I really dont need the 20 up but hey wth. I do admit that I had issues on the install. the modem died after two days but they sent a replacement overnight. My line was bad but the tech was out the next day and fixed it. That was a bit frustrating but I am saving $30 a month now so I was ok with it. My modem is the ZyXEL Q1000Z. Kinda cheep looking but it has been up for 6 days now. No special configs on it as I dont need them yet. But maybe in the future. My online gaming hasnt suffered at all. I did gain about 10 ms on my pings but still not too bad.
UPDATE 12/21/11
Left Qwest/CenturyLink for Comcast. Not sure whats going on over at the New Century Link but its not working. Bye Bye. Been with Comcast for 4 months and things are solid.
CenturyLink needs to pull their stuff together. Just killed my glowing review of them. I pay just a bit more with Comcast but at least my internet works.
Comments:
 | | Horrible Customer Service  I don't understand how Century Link states they provide fast services when their website is that slow! It takes forever to load and sometimes I can't even pull up my bill to view because they have "technical difficulties." I cannot stand dealing with them. They have horrible customer service. I called today wanting to know when my bill would be ready. Because I have not paid this month's bill, their rep yelled "I guarantee you ma'am, you won't get your bill next month because you have not paid your bill." And he wanted to provide services that would exceed my expectations! He certainly provided me with horrible service that exceed my expectation!!! I am thinking about sucking up the installation fees and switching to another provider. Can't deal with these people!!! | |
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Review by tptec
member for 9.4 years, 75 visits, last login: 222 days ago
lodged 1.4 years ago
- Rio Rancho,Sandoval,NM
- $65 per month
- Qwest
- "Decent Upload speed"
- "Download has never reached even half of the advertised 7 meg in 6 months"
- "If I streamed movies, I would have to find another carrier."
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19.95/Month for 7 Meg sounded like a bargain, but DL has yet to reach over about 3.1 since I switched from cable last summer. I see a number of people using Qwest/CenturyLink with the same issue so it is a nationwide scam to advertised unrealistic speed claims IMO.
Comments:
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 Review by FarmerBob
member for 12.4 years, 1172 visits, last login: a few hours ago
updated 1.4 years ago
- Littleton,Arapahoe,CO
- $75 per month
- Qwest
- "All three parts of the DSL service in one company."
- "Growth got the best of them."
- "11/11 - Update: Go elsewhere. Seriously."
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UPDATE (11/20/11):
Well the love stopped. The TTU team seems to be on the outside of actual info after the merger. Due to too many unnecessary complications that have arisen from the CL buyout, I have been forced to find another provider. No stability, speeds from 3Mbps to 24Mbps (am suppose to have 12). Leaving mid-December.
UPDATE (10/10):
Things have changed incredibly for the better. Although it took some ranting in forums which got me noticed by the Talk To Qwest Team that is all over now and who have done nothing but take excellent care of me. These people are sharp, work with and talk to you, not at you. It's quite refreshing and a comforting sign that things are looking up. Considerably. Qwest is coming of age nicely and with it their services and (mostly) support. I'm now at the 12Mbps tier and loving it.
Previous Review:
I had 10 Mbps SDSL with Sprint ION from 1998 to 2002 which was chased away by Qwest by not providing reseller services and right of way guaranteed by law. Sprint said it was easier and cheaper to stop the service than sue. I cried that day. ZERO problems for four years and 10 Mbps SDSL and four Digital Phone Lines for $120 a month. I then fled to several other providers that in the beginning promised the moon, but once again Qwest got in the way and they eventually went away or got real slow and expensive with lots of excuses (Speakeasy). So after years of having to move around Qwest finally offered ADSL at a half way reasonable (bundled) price. After having all the problems that I have had with third party companies not getting the support that they needed from Qwest and the fact that no matter what Qwest was going to be in the "loop", and I would get a far better price for the speed, I went with Qwest. My first indication of trouble should have been the botched install coordination. It took five different Sales Reps to get it right and two of them I knew from having worked there years ago.
In the beginning it was great. After time and growth in my area, my once pristine phone lines that once carried 10 Mbps SDSL, oh I'm 3300 feet from the CO, are all beaten up from the addition of additional lines. So from 10 Mbps, well 7 with Qwest to 4 if I am lucky. The final report was that the lines from the CO to the Crossbox, the first third of the loop, are damaged. But from the Crossbox to the house are perfect. So why won't they fix what they have broken. They won't really say hiding behind their acceptable speed policies. So here I sit at a distance the many would kill for with a service that is mediocre at best. Oh and Fibre won't be coming here for a couple of years since this area is just fine as it is now. Plus it's Fibre to the CO that will not do me any good.
So . . .
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Review by jcsimao
member for 8.8 years, 76 visits, last login: 64 days ago
updated 1.5 years ago
- 85142
- $32 per month
- about 14 days
- Qwest
- "A large company with good overall performance"
- "Just bought out by CenturyLink. I believe tech support off shore now."
- "Good speed for the price"
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Reliable low cost service
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Review by watmore
member for 5.8 years, 168 visits, last login: 1 days ago
updated 1.5 years ago
- Minneapolis,Hennepin,MN
- $29 per month
- about 7 days
- Qwest
- "Reliable, Cheaper than alternatives"
- "20/895 VDSL2 No more slow down in the evening"
- "works great!"
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I have had both Comcast and Qwest. Comcast (actually Time Warner at the time) was horrible. Very slow speeds, tech support called at least six times, several visits by tech support without resolution and frequently they made things worse. Finally made the correct move and got DSL.from Qwest.
Never had a service outage with Qwest. Never. Much cheaper too.
September 1, 2008 still happy with Qwest DSL. Upgraded to 3mbs. Will be excited when they offer VDSL2 in my area
May 25th, 2010 OK, I just accepted an offer from Qwest. 20mbs down. Just installed it. So far great. Reliably 19 down. Much more consistent speed than Comcast. Sees a little expensive compared to Comcast. Will have to make a decision once my "free" month is over.
January 22, 2011. Speeds slow way down in the evenings. Pings go from 25 during non-peak time to 237 in the evenings. Qwest says they will fix this, but no date given. Makes watching video almost impossible.
Comments:
pinjas
join:2011-01-31
River Falls, WI | Reliability I guess I don't understand how you rate your connection reliability so high when evening speeds are so horrible, maybe that just needs updating. I am weighing ISP options right now, a lot of people in the US seem to have this same problem where during the evening their connection turns to crap. | |
| | | Qwest 40 mb service Just signed up for 40 mb service in Eagan. Testing the speed daily - the numbers vary widely; from 24mb to 17 to 5 to 3. I have both Comcast and Qwest this month to make sure Qwest works. Comcast is rated at 12mb but I usually get 5. I would keep Qwest if it was a stable 25 but not if this is the norm. The ordering process was terrible. | |
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Review by (hidden by request)
(review was emailed from domain lavabit.com)
lodged 1.6 years ago
- Longmont,Boulder,CO
- $100 per month
- Qwest
- "nothing"
- "Deceitful promotions, advertising, cost of services"
- "Not to be trusted, it will never cost what they tell you, there will always be fees, and more fees!"
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These bastard play bait and switch, and it always
comes with exceptions, and fees for everything.
What they tell you on the phone is not anywhere near
what you get charged. And like a lawyer, you will get
page after page of fees, exception fees and bull in your
bill.
I'm getting rid of them, they are liars. Everything is designed
to get you by the balls, and keep you from leaving...
Don't trust them, and don't do any contracts
Comments:
| | Longmont Wins Over Big Telco and Cable . . . Longmont just won over Qwest and Comcast and you guys get your own City based Fiber Network. Hope you get to enjoy it. | |
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Review by XIII
member for 2.9 years, 530 visits, last login: 4 days ago
updated 1.6 years ago
- Prescott,Yavapai,AZ
- $35 per month
- (24 month contract)
- about 380 days
- Qwest
- "Cheap, reliable"
- "can only get 1.5 or lower, take for ever to roll out capacity"
- "cheaper than cableone (aup is nicer too)"
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Updated
CableOne recently rolled out new plans, cheaper now, I can get 5Mbps down for about $10 more than Qwest's 1.5 Mbps, Qwest has an unpublished soft cap, CableOne either has none(I would be going with this one), or a hard (with overages, $0.50/GB)
Qwest doesnt know if or when they will upgrade the speed in my area, Looking into CalbeOne now to make the switch.
For those two, the value for money rating is being downgraded. Reliability is still great.
Original Review
in prescott, only other provider is Cableone.net and they are expensive, and their AUP is very restrictive, so we went with qwest.
got the 1.5 service (only one available) $35/month
ordering was easy, install was easy (did it myself)
actiontech m1000 (qwest branded)
The qwest service is very reliable and the speed is almost always constant (896-1350ish). my only complaint with them is that they underestimated how many people wanted their 7 meg service (theres about 100-200 people off the same node) and they only provided enough for about 25-30% (according to a local rep). no one knows when they will upgrade capacity again (from corporate), hopefully something good will come out of the centurylink buyout (caused phone to go up by $5 though they deny this)
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 Review by bufferoverru
member for 10.4 years, 2454 visits, last login: 213 days ago
updated 1.6 years ago
- Ottumwa,Wapello,IA
- $37 per month
- about 6 days
- Qwest
- "Reliability, Fast Path"
- "Faster speeds are not available"
- "Quality connection - When the don't oversell!"
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The service is very reliable. It hasn't been down once yet. My cable went down almost weekly for a few minutes, sometimes for an hour. I have Qwest Naked DSL so it is about 62$ a month.
Update 5-12-05
Trained at 7168 / 896 Kbps. I get about 6.4mbps down / 800kbps up.
Update 12-23-05
Still reliable, it has not been down that I know of.
Update 5-10-06
Still working great, Interleave was removed, improved pings
Update 12-05-06
Changed a few months ago to bundled POTS/DSL. The DSL cost is 35$/M for 7Mbps. I pay a total of 68$/M for the DSL and Qwest Choice Home with taxes.
Update 7-13-08
The connection is still good most of the time but on occasion I have problems obtaining full speed from Giganews.
Update 9-7-11
I no longer have Qwest for Internet or phone service. After waiting 6+ months for them to fix speed issues. They oversold here and needed new equipment. Most of the business customers I have switched too.
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Review by blondsparkey
member for 1.7 years, 2 visits, last login: 1.6 years ago
lodged 1.7 years ago
- Albuquerque,Bernalillo,NM
- Contract price not specified.
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it sucks
Comments:
| | Some more information would be helpful. Can't you describe what problems you are having at least? | |
| | | We know that. I just wanna know if you got better sucking than we did? If so, just be fair, everybody should get the same sucking across the board. Seriously. | |
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Review by chromal
member for 5.4 years, 57 visits, last login: 1.7 years ago
updated 1.7 years ago
- Evergreen,Jefferson,CO
- $53 per month
- (24 month contract)
- about 7 days
- Qwest
- "Decent bandwidth/latency with recent upgrade to FTTN / ADSL2+"
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Things are looking up after they pulled fiber to the node, was able to upgrade from 1.5mbps ADSL to ADSL2+ and am getting around 8mbps down now.
Comments:
| | FTTN in Salt Lake? This would be nice, hopefully we'll see FTTN deployed in Salt Lake soon. | |
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