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Review by banjo_john 
UPDATED: 194 days ago
member for 4 years, 1855 visits, last login: 1 days ago
 Loveland,Larimer,CO
 $38 per month
 about 5 days
 Qwest
 "Highly reliable, fast connection at a good price."
 "Hard to communicate technical issues through off-shore support."
 "Great value for the money!"
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Updated 5/15/09: Continued great reliability -- no noticeable downtime. Even in evenings, connection speed maintains 6+ Mbps actual transfer rate. Modem seems to retrain about once a week, but that's probably due to a minor local line issue. Still using 2701HG-D modem/router. With the addition of free WiFi at ATT hotspots, the value for the price has increased even more. I had one minor billing issue during the year (didn't get properly placed on price-for-life plan the first time) but that was easily resolved.
Updated 7/22/08: Have had over two years of service with excellent speed (7M/896K) and reliability -- over 99.99% uptime.
I started with the 2Wire 2700HG-D modem, then updated to a 2701HG-D I picked up on Ebay, as well as experimenting with a Netopia 3347-02-ENT. All connected fine to Qwest, but the 2700HG-D had more frequent (but not excessive) retrains. The 2701HG-D has a couple minor glitches, but overall is a quite solid unit. The Netopia 3347 ENT model also worked well, but it's a hassle to configure for simple installations (telnet interface only). Note that this was NOT the Qwest version of the Netopia -- the Qwest version has a web interface and should be much more friendly for SOHO users.
I signed up with the price-for-life deal over a year ago to lock in a good promotional price.
Original review:
Qwest installed a remote DSLAM in my semi-rural neighborhood a bit more than a year ago, and I was one of the first to sign up for service in our area, where fixed wireless is the only other broadband option (no cable company). No issues at all with the order or initial install -- I put in my own "whole house" filter at the NID and installed a Cat5 home run to my office for the modem. I've been on the 7M/896 speed option, and have been very happy overall with the performance of the connection. I did see some slowdowns earlier in 2007 but these were resolved with the help of some great Qwest folks that monitor the BBR forum.
I'm on the Qwest/MSN package, but have never used the MSN services and did not use the Qwest/MSN install CD -- I use a 3rd party for my email hosting.
Reliability of the connection has been great -- only a couple very short outages over the last year (no more problems than my land line phone).
Overall a great deal for the price!
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Review by scannall3
Posted: 198 days ago
member for 6.9 years, 216 visits, last login: 1 days ago
Denver,Denver,CO
$26 per month (12 month contract)
about 2 days
"Fast to set up."
"Very slow. Unreliable. Poor customer service."
"If you have another option for a reasonable price, it is probably better."
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We are getting less than a third of the speed that we are paying for. The reliability is terrible as well. If it only goes out one time a day, then it's been a good day here lately.
We are awaiting our 3rd modem. It was supposed to be here a few days ago. We were able to get a guy here to work on the lines about 8 months ago. He did find and repair several issues at the time. And it was more reliable for a few months. We have been unable to get someone here since.
I really can't see us continuing the service after the contract is up.
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 Review by Bronnster
UPDATED: 198 days ago
member for 1.9 years, 114 visits, last login: 74 days ago
Hazelton,Jerome,ID
$59 per month (18 month contract)
about 730 days
Qwest
"Constant reliablity on Hi-speed connection. Above 4.5m"
"None known as of yet..."
"Quality A+++ Reliability A+++ Support A+++ Cost A+++"
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Highly recommend service. Qwest DSL is the BEST Hi-speed service I have received so far. I have tried several ISP's and by far, Qwest has outdone all of them.
Update edit:
Qwest has still outdone themselves in service both in customer and technical services area. Above 4.0 download speeds! Am i just fortunate enough to receive great service? I believe not! From researching overall reviews via internet posts, Qwest is well above satisfactory. Qwest is still the best for internet Hi-speed service in my opinion! Thank you Qwest for maintaining a unique positive status in Customer service.
update edit:
Qwest DSL is still Uber! Above 5.0 down/735 up. So above satisfied with Qwest's service. Reliable connection speeds (MMO gamer, Daily internet blogger, addicted stumbleupon user, share/freeware user). Troubleshooting Service, when needed, is immediate, live, courteous, professional, and always patient. I Am so glad Qwest reached out to our small city with their service. After reading some of the current reviews, of other ISP's and having used some of them myself, I can honestly say, "Proud to be a Qwest DSL Patron". I hope that those who are only able to receive satellite service because of location, who are stuck with services such as Wildblue (the worst ever for me), and/or having to put up with 'FAP' issues, and /or experiencing poor service or non-existent service, may soon have the opportunity to experience Qwest DSL. The experience is as different as night and day.
Update: 01/30/09- Qwest service is still working great. Still A+++ for me. I have never been more satisfied with service from any other company than I have been with Qwest. Reliable connection, Attentive and responsive (always seem to have a genuine concern with fixing the issue) Customer Service. If you look to DSL service, I can only hope you will be fortunate enough to have a Qwest DSL service experience. We have had no complaints with Qwest service from day one. Thank You Qwest. **Southern Idaho area subscriber very happy**
Update: 04/09/09 - Qwest has now added a new online service ( talktous@qwest.com ) and are quick to respond. Sent an email about unusual connection speed drops during gaming and streaming videos. They have already responded back to me (less than 12 hrs.) about my concerns. Qwest so Rocks!! This added personal online service just enhances everything I've said about Qwest service to their customers. What an absolutely outstanding company. Check out the forums concerning Fastpath service and see some positive comments about this new online service as well. Again, much thanks Qwest for your outstanding business practice. You Rock!
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 Review by IWLoneWolf
UPDATED: 203 days ago
member for 3.9 years, 1012 visits, last login: a few hours ago
Dallas,Polk,OR
$20 per month
about 14 days
Qwest
"Download speeds are great for downloading large files,Game demos and online gaming !"
"it is stuck at the 896 kbps up load speeds"
" qwest DSL has been more dependable then cable was ,But there is still plenty of room for improvement"
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Switched back from cable after having it for one year cable was lots of money and undependable !
I had the 7168kbps down\896kbps up connection for 8yrs the cost was $54.99 per month and I get $5.00 off my phone bill .That makes it 49.99 per month.Ordering was easy ,I did it over the internet,Received modem and installation kit I believe in about a week.I was up and running with in two weeks of order.I chose to buy the dsl modem for around $50.00 instead of renting one for $3.00 a month.I have had Qwest DSL For around eight years if I had rented the modem for $3.00 I would have paid out $252.00 by now so I saved $200.00 by buying the modem. Actiontec gt701-WG.
I have really liked browsing the internet on dsl websites load fast most of the time.
Downloading of large files game patches and demos has been really nice.
Some downsides have been with customer support .When I have contacted them with a problem the people I would give me the runaround if you can find help here on broadband website your better off.maybe someday the isp companies will do better in that area .
I now have the 1500kbps speed and it work good , I will most likely go back to the 7168kbps in the future .
4-6-2009 I now have upgraded back to the 7168 down / 896 up connection ,download speeds is great just would like to see 1-2 or a 5m up load speed , but if I understand things correctly from tech talk it will have to be in a up graded DSL or fiber to home upgraded in service provided by Qwest before that will be posible.
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 Review by Rush8112
UPDATED: 213 days ago
member for 2 years, 10 visits, last login: 213 days ago
Altoona,Polk,IA
$36 per month (24 month contract)
about 5 days
Qwest
"Fast set up and is up all the time"
"Tech Support is not like it was"
"Ok speed for the price"
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I got Qwest connect silver with windows live back in July 2007. I got the 1.5Mbps package. Speed test show 1.3Mbps. I pay 36.99 a month and I have the Actiontec M1000 Modem Last Monday I had to call Tech Support do to my DSL line stopped working. The 1st time in 1 1/2 years of having it. After The tech had me do the list of things power on and off 15 mins on the phone with them He had me hold and He find out the trouble is on Qwest's end and it was not me. The Tech Support is over seas now. Not In the USA like it was the time I signed up with them. Oh well I'm happy with my DSL and the price It will be 2 years with Qwest this July
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 Review by dmwagner
UPDATED: 217 days ago
member for 7.5 years, 463 visits, last login: a few hours ago
Canton,Lincoln,SD
$44 per month (24 month contract)
about 4 days
"Stable, easy setup, always works"
"I was pleasently surprised with how easy it was to get DSL service from Qwest. It's always worked flawlessly."
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Nothing but a good experience for me and Qwest DSL. I have had it at this point for 3 or 4 months and haven't had a single problem with it.
The only port that is blocked is the outbound sendmail port. Other than that, wide open.
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 Review by Transmaster
UPDATED: 218 days ago
member for 8.4 years, 2671 visits, last login: 1 days ago
Cheyenne,Laramie,WY
$49 per month
Qwest
"Very reliable, no contract, billed on phone bill"
"Billing problems"
"Beats the hell out of cable"
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I have been very pleased with My Qwest DSL service from the beginning, I did have some billing problems when the former Qwest management sold off there subscribers to MSN, Now that Qwest has booted out all of the former management and as reclaimed their customers from MSN the service has improved. Since I wrote this I discovered the billing troubles I had three years ago where still haunting me. It turns out part of the MSN bill was recorded as have never been paid, something I though had long since been taken care of.
It wasn't discovered untill I upgraded my service to the new 7 meg speed. I suppose I would say Qwest is ok just as long as you don't have to call them.
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 Review by Zak_D_H
Posted: 222 days ago
member for 2.8 years, 715 visits, last login: 3 days ago
Salt Lake City,Salt Lake,UT
Contract price not specified.
Qwest
"No Outages to date and no monthly caps"
"Only offering up to 1.5mb in my area and Outsourced tech-support"
"I would get Comcast in a heartbeat if it was available."
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I do tech-support for several of the major ilec's so my opinions are somewhat biased because I have to deal with them on a regular basis and have had the opportunity to see both negative and positive experiences of different customers.
I will try to keep it just about my own experiences with qwest to be fair.
The DSL was pre-existing when I moved in so I cannot say how simple the installation process was.
My biggest complaint is that even though I live in a highly residential populated area (although its a smaller city) Qwest only offers 1.5mb DSL in the area serviced off a remote terminal and I am told not to expect anything faster then that in the next 1-2 years.
Apparently they may not even roll out FTTN to my remote terminal (which I am close enough to get 7mb if they would just upgrade the hardware) according to somebody from qwest I spoke to using DSL reports forum
I have not had to call them do to any outages at my current location. Although I do know that they started closing down the call-centers they had in the states a few years back and started moving tech-support to india. It's just one more large company contributing to our lack of Jobs and general poor economy to effect its personal bottom line.
The techs they do have in "India? Argentina?" speak pretty good English and are consistent at fallowing the tech-support guidelines given to them. Although if you have anything more complicated than a no sync issue good luck getting it fixed unless you know whats wrong and can tell them what hey have to fix.
I have used all 3 modem brands qwest sends out. Actiontec, 2-wire, and the Newer motorolo modem. The actiontec and 2-wire brands work pretty well although qwests firmware is not as easy to use as the firmware from the manufacturer
The Motorola is trash. Qwests firmware will not let you configure the modem for Static IP on the the modem. I spent hours trying to figure it out and it is just not possible. The only way to work with Static IP is to bridge the modem and then you cannot take advantage of the router capabilities it has.
Overall the service is not terrible. I could stand to have better ping times to my gateway and would love to see faster speeds become available in my area. I would recommend the service to anyone who wants something reliable and cheaper then Comcast.
Other ISP's I considered are Comcast(Would get comcast in a heartbeat but they screwed up installing it in my neighborhood and its not on my side of the street and they wont fix EVER)
Digis - Digis is the local WISP in my area and they offer up to 7mb but they have VERY aggressive bandwidth caps and throttling If you watched one movie on netflix you would be on 256k for the rest of the month.
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Review by jgoes
Posted: 223 days ago
member for 5.8 years, 16 visits, last login: 77 days ago
Cottage Grove,Lane,OR
 Business customer
Contract price not specified.
Qwest
"Generally reliable, somewhat responsive to service requests"
"Frequently noisy, some downtime, contacting customer service sometimes difficult"
"OK, but I'd switch if I could. Sadly, only game in town"
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Qwest is OK, uptime is usually good. Sometimes their throughput is not all it could be. Seem to be throttling P2P at about 130K, which sucks.
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Review by knkayotte
UPDATED: 229 days ago
member for 8.8 years, 1145 visits, last login: 34 days ago
Camp Verde,Yavapai,AZ
Contract price not specified.
about 7 days
Qwest
"Finally a real ISP for rural areas"
"Interleave"
"Excellent service"
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Summer 08 I was able to get Interleave turned off! I'm basically on Fastpath now. Great pings and great speeds. Little concerned about the future as I see Cable folks getting 25Mbps +. I'm a little concerned us DSL folks are going to get left in the dust.
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My choices were limited, no cable, sucky wireless service. Then Qwest comes along and adds DSL to the area.
Live in rural AZ with a nice 6Mbs down and 745 up (actually test speeds). I wish I had the option to turn off interleave on the user end, I'm a gamer and would like to reduce my pings.
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