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Review by CCafe 
UPDATED: 36 days ago
member for 9.2 years, 777 visits, last login: 36 days ago
 Des Moines,Polk,IA
 $65 per month (12 month contract)
 about 7 days
 Qwest
 "20Mb in some areas!"
 "A lot of areas where they like to advertise upto but really limited to 1.5 -3Mb"
 "For the money it works and uptime is only affected by accidental line cutting."
| Pre Sales information:
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Update: Making the switch back over to Mediacom. Sick and tired of Qwest promising they will get to my neighborhood. They have been making the same promise for the last 3 years that they will upgrade our DSLAM so we can accept higher speeds. Have been told several times that right down the street they've upgraded and they can get up to 20Mb service.
Qwest, just another cherry picker!
Mediacom is giving me an introductory rate of $39.99 for the first year of service. Service will start at 12Mb vs my current 1.5Mb.
1.5Mb just won't cut it when I want to download a movie or a television show. Heck even my PS3 updates are past the point of being tedious. Everything has grown larger over the past few years except Qwest. They are happy with their service and have no problem telling the world that their customers don't want higher speeds.
Get with the program Qwest!
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 Review by UHF
UPDATED: 47 days ago
member for 7.5 years, 2997 visits, last login: a few hours ago
Independence,Buchanan,IA
$29 per month (24 month contract)
about 1 days
Qwest
"Great upload and download speeds, awesome price"
"Some website are blocked, Email sucks (uses Hotmail)"
"Great value"
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DSL was installed and working on time. Download speed is 5000, I'm getting very close to that in speed tests (around 4600) and seeing uploads of around 750 (896 advertised).
For the first two years I had service I had no issues. Now I've been down for almost a week due to a bad Qwest cable somewhere in their outside plant. They missed the first repair window while claiming they had fixed the problem, when I called back they told me it would be at least another 3 days before they could look into my issue.
The email accounts are through Hotmail, I am not using them since I already had Gmail. There are no POP3 or SMTP servers available that I've been able to find.
I have not needed to use tech support yet.
Update: I'm now starting on my 4th year with Qwest DSL. I've had one other outage caused by major flooding in downtown Cedar Rapids where the DSLAM is located. I don't blame Qwest for this at all, as they did everything they could to keep service up, but when the river came up so high and so fast they decided to pull the DSLAM out and move it to higher ground to save the equipment. The location of the DSLAM ended up under water a couple hours later.
Recently a critter chewed through the phone cable outside the house on my side of the NID, Qwest came out and fixed it at no cost, even though it was really my problem (and I'm the one that ran the wire unprotected outdoors). It had taken out my dial tone but the DSL kept right on trucking even with a broken wire.
Even with faster cable speeds available I am not inclined to change providers. I'm happy with Qwest DSL.
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Review by (hidden by request)
Posted: 49 days ago
(review was emailed from domain netins.net)
West Des Moines,Polk,IA
$41 per month
"Fair connection quality"
"Terrible Technical Service"
"Nobody to complain to or make suggestions to and that why I am doing this."
| Pre Sales information:
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Qwest DSL service has been at barely passable for us., and there have been
some service interruptions. Sadly, the off shore tech service is exceedingly poor, with the exception of one person I talked to. The online assistance is likewise exceedingly poor.There is nobody to speak to about local service interruptions or issues. My previous ISP was more responsive, and I am considering changing back. We have several people at work using Qwest DSL and all are universal in their complaint
about the non-existent quality of the technical support. In general, it
is better to do the exact opposite of what the tech services recommends and
work with friends or read service manuals to problem solve.
There were also errors in billing when we got established but these were
corrected fairly quickly.
Overall Qwest rating=D
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Review by FenixSucks
UPDATED: 65 days ago
member for 2.4 years, 56 visits, last login: 11 days ago
Portland,Multnomah,OR
$82 per month (24 month contract)
Qwest
"Down time is usually infrequent and short."
"Quite possibly the Worst CS, on the web, on the phone for internet service & phone serivce"
"Service is good as long as you don't have to contact them"
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We've had landline with Qwest long before the DSL service. My experience with talking to Qwest has sucked and it still sucks regardless of what you're calling about.
I ordered a Qwest DSL service with MSN ISP package that was their flagship internet product at the time, which is the Platinum with MSN.net ISP. It is 7Mbps downlink and 896kbps uplink.
When I placed an order in 2007, I was still on dial-up, so I ordered it on the phone, instead of on the web after the sales person assured she'll have the modem shipping charge waived.
I got the modem by UPS. I installed it, and it worked great. So far so good, then I noticed a shipping charge on my bill. I called and complained and was basically told to go pound sand. I escalated to a supervisor, who restated "we don't waive shipping charge". After explaining that sales rep offered to do so, he asked who that was. I didn't write that down, but they should have that on record. Had to call two or three times before they removed that charge.
Things were going smooth for a year, then the initial discount went away at which point my bill went up to $82/mo including the very basic landline, which they don't consider as a candidate for "qualifying home phone package" for the purpose of additional discounts. At that point, I've had the option to commit to two year (early termination is $200) or go month to month. I chose month-to-month. At this point, I bought a DSL modem from a former Qwest customer and returned my rental as I didn't want to keep paying $5/mo.
I called, explained why I'm returning the modem. It was returned, rental fee disappeared from then on, good.
Fast forward another year. I'm having problem with YouTube. Some videos would not load at all and indefinitely stalls at buffering without any data flow.
I initiate a contact with LiveChat tech support. First tech immediately wanted to replace my modem under warranty. Apparently, he kept seeing that I'm still renting my modem. What kind of non-sense record keeping is that? If I let him replace it, I would have probably started incurring $5/mo rental again. [warranty is 1 year or so if you own the modem. Lifetime only if you lease it at a rip off $5/mo]. Once that was eliminated as possibility he wanted to send a tech out, expecting me to set up 4 hours free to accommodate around tech's schedule... yeah right. This CSR was incompetent. Repeatedly sent out messages with errors like "no0t" "access poin8t". many, many times. The chat is not live. This guy didn't even care to correct his typo before hitting "send".
Next LiveChat CSR was a little more proper acting, but still not helpful. Was told "line is fine, DNS doesn't appear to be an issue, and modem is not the cause since other sites work fine, I'm not sure what to tell you".
I've been having this problem for a week or so and when I posted about it on DSLR, I discovered others are having the exact same problem. The problem is not there when I connect to another access point via WiFi. One week, multiple people having the same problem, and Qwest's answer? insist there is no problem, and do nothing.
Poor customer service goes back to Qwest in general. When I had to call for some questions on landline bill, I'm told I need an 11 digit security code or something before they would talk, which is not in the bill. I was promised they'll provide that code to my landline via voicemail or mail. Never got it. Yet another Qwest example of commitment means "we do it if we feel like it".
Next time I called, I was never asked for the code. I wanted to suppress CNAM on outgoing calls, so only my number (not number + name) would go out with outbound calls. I double checked with the CSR that it is possible to get it to just send out my # without the call going out as "blocked call". Then, next morning, I realized they've put on a line blocking, which puts my line on permanent " * 67 " status.
I called back, and got that removed. I'm told what the previous CSR told me is possible is not possibly. Yet another fine example of Qwest not knowing what they're talking about.
If YouTube issue does not resolve soon, I'm ditching them. If it does resolve, I'm still going to call and gripe and demand some bill credit for the duration I was having issues.
I suspect they're going to put up a fight on that. I really dread talking to Qwest people, LiveChat or on the phone.
LiveChat is not very useful for anything non-internet related as you will be told to call 1-800/1-888 etc etc.
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Review by mdpayne777
UPDATED: 76 days ago
member for 4.5 years, 84 visits, last login: 22 days ago
Baker City,Baker,OR
$74 per month (36 month contract)
about 5 days
Qwest
"Down load speed varies from 1068kbs to 5000kbs upload 700kbs"
"High Latency to first hop is 60ms because what I was told was interleaving. DSL Corrected blocks 100% Uncorrect 0%"
"Report the problems to tech support and they either dont understand the problem or are unwilling to fix it."
| Pre Sales information:
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No other options for DSL broad band I have found in my area. Speed package is Max download rate 8540kbs and upload rate is 1020bps. I use a 2Wire 2701HD-G DSL modem. I had my DSL go Completely down 4 months ago. The Qwest DSL Technician found the problem outside my business and said my drop had been chewed by squirrels and he would bypass temporarily to a spare phone pair that seemed to be working ok in my 6 pair drop but would need to replace the drop completely in a couple of weeks. Since then Qwest has showed up twice to check the lines and denies anyone even came and repaired it 4 months ago to get my DSL back up. They also deny to do anything about my bad phone line drop to my facility. My voice lines are bad with static or crackling sounds and my DSL shows on the 2wire wan status Impulse noise comp tones in the 46 range when it should be 0. My corrected blocks are 100% and my uncorrected blocks 0%. My DSL unavailable seconds keeps rising and when I reported this to Qwest they had to speak to engineers and then call me back. I waited for the call until midnight and they never returned the call to explain the issue to me or correct it. My Qwest reps that I spoke to last was Jed 4DG and finally Tony 4PZ.
I spoke to Qwest and they told me that ADSL is all any DSL company provides any more. They do not provide SDSL any more like they did originally because SDSL is not supposed to operate in haft duplex. ADSL operates in half duplex mode. In other words it can only send or receive at one time but not both. To get true synchronous operation of the network link I would need a T1 at around $350 a month.
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Review by adamblack
UPDATED: 93 days ago
member for 94 days, 2 visits, last login: 93 days ago
Portland,Multnomah,OR
$50 per month (18 month contract)
"Best Day was the day I cancelled my Qwest DSL service"
"Qwest maintains poor connections, inferior modems terrible Repair Service"
"Qwest is a DSL service worth avoiding"
| Pre Sales information:
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My Qwest DSL Review covers a period of approximately eighteen months.
Qwest originally promised me 1,500 KB of downstream bandwidth. For those that are not tech savvy there are actually eight bits to a byte so this deceptive number will actually translate into 192375 bytes of potential downstream bandwidth and 756 KB or actually 95957 bytes of potential upstream bandwidth.
The downstream math is as follows 1500 times 1026 equates to 1539000 divided by eight equals 192375 bytes of possible bandwidth.
The upstream math is as follows 756 times 1026 equates to 775656 divided by eight equals 96957 bytes of possible bandwidth.
Mind you this is the best case scenario and is dependant on how much noise your modem encounters on the Qwest network.
Qwest struggled to provide this super slow DSL service so when I see Qwest’s advertisement for 20 megabits I start to laugh.
This actually translates into a whopping 2.5 megabytes of potential bandwidth. Big Deal.
The Netopia 3347-02 wifi modem is the modem that I was provided and it has been replaced three times. The Netopia 3347-02 is the most problematic wifi modem that I have ever used. The Netopia 3347-02 is a true second rate modem.
Qwest’s Digital Subscriber Line is constantly losing its hard wired connection to the central office. The primary wired connections and my apartment wiring were double checked and Qwest found absolutely nothing wrong. The insult for Qwest’s incompetence is that Qwest charged me one hundred dollars to tell me the problem was somewhere else. Incompetent is bad, incompetence and dishonesty are the pits.
Ok now try and follow my logic here. I had a month to month lease arrangement with Qwest to supply the super slow DSL, the Netopia 3347-02 modem and the maintenance. So how is it that Qwest figures that I should pay their technician one hundred dollars to come to my apartment and finally admit there is absolutely nothing wrong?
The technician later changed his official report to read that my alarm system had actually caused the problem. Well I live in an apartment complex and there is absolutely no alarm here.
Alarm systems are typically found in expensive homes not in apartments. This curious fact speaks volumes regarding the incompetence of Qwest employees.
Connection down or your Netopia 3347-02 wifi modem does not work? Call the Qwest repair service at their toll free number at 800 573 1311 to be eventually connected to a live Philippino operator that speaks the most rudimentary English possible.
Be prepared to endure Qwest’s incessant advertising blitz. Qwest repair service wait times are typically one to two hours as you teach the Philippino operator English by repeating your information over and over again.
I called to disconnect the DSL. Qwest successfully tied me up for over one hour. I finally got through their incessant marketing and they finally agreed to disconnect the DSL after wasting more of my time by trying to get me to stay.
Frankly Qwest DSL is about as useful as a third breast.
Don’t start up with Qwest thinking that you will have a successful DSL or Telephony relationship with this company.
If you live in a metropolitan area I strongly encourage you to take a look at other options including the new Clear Wimax system that is currently being developed. Although Clear Wimax may have a few roll out issues young hungry companies typically perform a lot better.
Each and every day was a challenge to see if I would have a working dsl connection.
If you are thinking that you will get better results from Qwest think again. I am a fifteen year veteran of Information Technology. After numerous calls you can expect the Qwest repair service staff to disrespect you by refusing to identify themselves, by laughing and mocking you and by failing to update your customer service record with your call.
Qwest repair service believes that if they conceal your trouble call then there really is no problem.
Thank you DslReports for helping to alert the public on how Qwest really does business.
My happiest day with Qwest is when I decided to dump this unpleasant company and throw them out the door.
Followup comments:  
rogunit
Uhhh, Sir?
Premium
join:1999-09-18
Phoenix, AZ | Grinder So you're a Clear Wimax salesperson/stockholder? I can't believe you'd bad mouth a third breast  | |
| SeattleRetro
Premium
join:2007-01-07
Seattle, WA
| Qwest I thought you would have complained about the price--Qwest has been offering $24.95 service for 1.5Mb in Seattle for years.
I've had their 7Mb service in Seattle. My biggest complaint was having to buy a new modem (an Actiontec--bought it at BestBuy).
And now it includes free use of wireless at Starbucks/McDonalds in the Seattle area. Not bad. But I do wish they had 20Mb service in my area. | |
| chromal
join:2007-12-07
Evergreen, CO
 ·Qwest.net
 ·Comcast
| sounds frustrating, but.. It sounds like a frustrating situation. If there was a problem with the wiring between the Qwest demarcation box and your modem, Qwest doesn't consider it their responsibility, and I doubt your landlord gives a damn. $100 repair fee would apply to the assessment that the wiring was on the customer-premise side of the demarc box. That said, if they changed you this because of a nonexistent alarm system, you should be able to dispute the charge and get a refund.
Denoting bandwidth in 'bits per second' is actually a telecom industry standard, I don't think you can badmouth Qwest for following standards, but, you can certainly badmouth them for deploying mid-90s-tech ADSL in a ADSL2+ world. | |
| cyclone_z
join:2006-06-19
Ames, IA
·Qwest.net
| Go back and review chapter 1 You need to go back and review telecommunications terminology.
First, the entire industry measures transfer rates in bits per second, NOT bytes. Maybe you should rant on your computer manufacturer for giving you a 100 megaBIT or gigaBIT ethernet port instead of a 100 megaBYTE or gigaBYTE ethernet port! Hahaha!
Regarding the assertion that Qwest is advertising 1.5 MB service, NO, they are offering 1.5 Mb service. The former is megaBYTES, the latter, which Qwest advertises is megaBITS. That is standard industry abbreviation. I have yet to find anywhere that they say they offer a 1.5 megaBYTE service.
Go to the cable company and see if they offer a service measured in megaBYTES. Good luck. | |
| FenixSucks
join:2007-06-21
Portland, OR
·Qwest.net
1 edit | Technician The LiveChat guy wanted to send a technician out to my place when I told him I was having trouble with accessing YouTube. (some videos not loading at all) and he wanted me to make four hours window of time open in middle of the day.
Now that I hear about being billed, I will do everything possible to not have them come out. | |
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 Review by RMKyote
UPDATED: 104 days ago
member for 8.9 years, 457 visits, last login: a few hours ago
Littleton,Arapahoe,CO
$45 per month (24 month contract)
Qwest
"All three parts of the DSL service in one company."
"They don't care about speed as per their last press release."
"Will do in a pinch."
| Pre Sales information:
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(ratings below consensus)
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I had 10 Mbps SDSL with Sprint ION from 1998 to 2002 which was chased away by Qwest by not providing reseller services and right of way guaranteed by law. Sprint said it was easier and cheaper to stop the service. I cried that day. ZERO problems for four years and 10 Mbps SDSL and four Digital Phone Lines for $120 a month. I then fled to several other providers that in the beginning promised the moon, but once again Qwest got in the way and they eventually went away or got real slow and expensive with lots of excuses (Speakeasy). So after years of having to move around Qwest finally offered ADSL at a half way reasonable (bundled) price. After having all the problems that I have had with third party companies not getting the support that they needed from Qwest and the fact that no matter what Qwest was going to be in the "loop", and I would get a far better price for the speed, I went with Qwest. My first indication of trouble should have been the botched install coordination. It took five different Sales Reps to get it right and two of them I knew from having worked there years ago.
In the beginning it was great. After time and growth in my area, my once pristine phone lines that once carried 10 Mbps SDSL, oh I'm 3300 feet from the CO, are all beaten up from the addition of additional lines. So from 10 Mbps, well 7 with Qwest to 4 if I am lucky. The final report was that the lines from the CO to the Crossbox, the first third of the loop, are damaged. But from the Crossbox to the house are perfect. So why won't they fix what they have broken. They won't really say hiding behind their acceptable speed policies. So here I sit at a distance the many would kill for with a service that is mediocre at best. Oh and Fibre won't be coming here for a couple of years since this area is just fine as it is now. Plus it's Fibre to the CO that will not do me any good.
So . . .
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Review by itadam
Posted: 113 days ago
member for 113 days, 7 visits, last login: 100 days ago
Tempe,Maricopa,AZ
$72 per month (24 month contract)
about 5 days
"Installation was completed in a timely manner"
"Multiple run-arounds with Sales, and Customer Service"
"If you can get it, and don't have another viable alternative get it"
| Pre Sales information:
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What other options did you consider for broadband? Cable HSI through Cox
What SPEED/package did you order, at what monthly price? 20Mbps/5Mbps for 72 dollars a month (includes free modem), 2 year agreement.
How was the order & install process? Painful, but worth it. Let me explain from day 1.
Day 1:
I was going to have to move, the lease was up at my old apartment. Amidst searching for a new apartment I located a list of apartment complexes wired for Qwest's 20/896k service. Until the day I began moving Qwest's availability page still listed the 896k upstream services at my new place, no 5Mbps upload DSL package. The day I began moving July 24th it became clear to me I was going to have an alternative to Cable HSI through Cox. I ran Qwest's check availability form and what do you know they're offering the 7/5, 12/5, 20/5 and 40/5 services where I'm at. I was previously on a 20/2 (25/2 if you take into account their supposed "speed boost") line through Cox at my old address so I ordered the 20/5. If I can get 20/5 and it isn't sufficient I'll upgrade later.
During the online order process I selected self-install, there was no indication that the 20/5 service would need a professional installation. After I pressed submit on the order I was given an installation date of 7/31. Seeing how I was moving and I'd be without service for an entire week I panicked. I could have cable installed the same day, or even on the weekend why was this going to take a week, especially when I chose self-installation. So I went to the nearest Qwest store.
The guy I spoke to at the Qwest store on day 1 was honest with me. He told me I couldn't expect the service to get installed before the 31st. If that was the installation date I was given, it was already set in stone. However I could return on the following Monday and speak to his supervisor about calling Qwest to get the order expedited. It was the end of day, end of the week so I suffered the weekend with simply my cell phone for Internet service. It sucked. Day 2, 3
Day 4:
Having some experience with Qwest at two other residences, having used their horribly slow 1.5 Mbps ADSL I wanted to make sure my order was going to get installed on Friday. I didn't want to have their professional installer come out, and then tell me it'll be the next week before the service gets installed. So I called Qwest first thing Monday morning before I had to go to work. I spoke to a guy, he claimed he couldn't even find my original order. He filled out another order for me. I explained how I need this installed asap, so he said he would find some way to get the installation date set for the 31st, but that was the soonest it would get installed. I asked for a re-confirmation, and said July 31st, anytime between 8am and 5pm. OK. But we're back to square one.
Later in the day, about 3pm or so I was able to leave work, and visit the same Qwest store I did on Friday. I spoke to the supervisor and he explained he couldn't expedite my order but gave me a toll-free Qwest number and told me to speak to them about it.
I called and spoke to a lady from India. The trick there was to confuse her as much as possible, as fast as possible. I did, and she asked me to hold on while she found someone else I could speak to.
From there I was transferred to a guy in the US, who possibly knew less about the technical end of things than the lady from India but he understood my frustration and that's all that mattered to me. He spent close to an hour on the phone with me claiming he still couldn't see any orders for me, using my address, name, and even the phone numbers I was quoted for the dry DSL line. So we proceeded with placing another order.
After the order was completed he quoted me an installation date of July 30th as the soonest. Even better I thought, but still horrible. I explained my frustration, and then he put me on hold while he spoke to the dispatch center supervisor and asked about expediting my order. After 20 minutes of waiting he returned and said he had a code to call in and I told him to proceed. LOL. He returned about 10 minutes later, and asked me for a time block. 8am to noon, or noon to 5pm. How about ASAP? (Side question) What's so difficult to understand about as soon as possible? He returned and said a professional installer would be at my new residence tomorrow morning between 8am and noon, and that I would supposedly be the first installation of the day, so the installation would most likely be at the beginning of that time block.
Day 5
Oh boy. But I'm still skeptical. I was missing half a day at work just to have this installed.
The installer calls me about 9:50 am, and explains he'll be at my place in 10 minutes. I'm excited. I walk to the box outside my apartment just to see him putting the line in place. He tells me I'm the first Quantum+ (20/5) subscriber being wired into the DSLAM I'm connected to. I ask him how far I am from the remote terminal and he says under 2000 feet. 2000 feet is apparently the cut off for the 40/20 service Qwest has just started offering. The installer says when he gets me installed he can distance out to be exact.
We walk up to my apartment, and after having told me all the greatest things about the modem I'm getting he unveils it to me. LOL.
He plugs the modem in, and powers it on. Connected to my PC via ethernet (gigabit), he types in my PPPoE username and password and presses apply. The modem reboots and says ISP status failed. But the line status says 20/5 so I'm nearly jumping for joy. He makes a phone call to have my PPPoE password reset and wholla it works.
He leaves, and calls me. I'm about 2800 feet from the remote terminal, so I don't exactly qualify for their 40/20 service but I do still qualify for the 40/5 (big deal imho, if I want more downstream I'll go with DOCSIS 3 cable when its available to me).
ugh, back to work. I look forward to getting home and performing some speed tests on the line.
I run a few speed tests, and the majority of them say 18 / 4.5 so I'm not getting the full of 20/5 but it still beats 20/2.
Thoughts: Qwest needs to deploy fiber to the home. That's the only solution in my opinion. It's great I can get 20/5 service but I'm no more than half mile from the remote terminal, so I would assume I could get faster.
What brand/model was the supplied equipment? ActionTec Q1000
What good or bad experiences most struck you? Bad experiences: being purposefully juggled around by their Customer Service, and Sales teams. Good experiences: the actual Installation was quick and easy
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Review by (hidden by request)
Posted: 177 days ago
(review was emailed from domain q.com)
Boise,Ada,ID
$47 per month (12 month contract)
Qwest
"Great promised speed, free modem with 7Mbps sevice"
"getting 1.7Mbs speeds, was charged for modem, Limited customer service, setting up online billing complex, MSN mail"
"Cant recomend, DSL is over copper connection, which will always have issues, this is old tech.. and the promise of Fiber, hehe"
| Pre Sales information:
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I have the Platinum service, with promised speeds up to 7Mbs.... Im only
getting 1.8Mbs, and just recieved my 1st bill, where I am charged for my
"free" modem, my 1st months bill...with discounts 152.93.....ouch. Well
long story short, I will be canceling this sevice as soon as I can get
my cable reinstalled. DSL has issues and always will, never comes close
to its promised speed. very bad business practices, and they have theyre
mail service going thru MSN... another internet joke. I had cableone
before and will again soon, really regret trying Qwest. I couldnt
recomend it to a friend, but if I had enemies, Id tell them how great it
is and to get it asap... hehe poor fools
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Review by scannall3
Posted: 192 days ago
member for 6.9 years, 215 visits, last login: 25 days ago
Denver,Denver,CO
$26 per month (12 month contract)
about 2 days
"Fast to set up."
"Very slow. Unreliable. Poor customer service."
"If you have another option for a reasonable price, it is probably better."
| Pre Sales information:
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We are getting less than a third of the speed that we are paying for. The reliability is terrible as well. If it only goes out one time a day, then it's been a good day here lately.
We are awaiting our 3rd modem. It was supposed to be here a few days ago. We were able to get a guy here to work on the lines about 8 months ago. He did find and repair several issues at the time. And it was more reliable for a few months. We have been unable to get someone here since.
I really can't see us continuing the service after the contract is up.
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