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Review by rod.rickard
(review was emailed from domain springstreet.com)
lodged 12.2 years ago
 Seattle,King,WA
 Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
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They screwed up our office install by not following our directions.
When the DSL went down, I was able to get ahold of someone, but never got a
return call to update the status. They didn't respond to my emails, they
didn't return my calls.
When I finally was able to get ahold of tech support again (three days
later), they hadn't even touched the issue and, when pressed for a timeframe
on getting it up again, said "I'll say whatever you want to hear". That's
NOT want I wanted to hear.
To their credit, downtime has been fairly minimal. But the tech support is
WEAK.
--------------------------
Rod Rickard
Programmer/Analyst
rod@springstreet.com
(415) 972-0165
www.springstreet.com
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