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Review by editor
Posted: 9.4 years ago
(review was emailed from domain biblicalrecorder.org)
 Raleigh,Wake,NC
 $140 per month (24 month contract)
 "It's not a rocket, but it sure beats a horse."
 "We'd sign up again."
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The Biblical Recorder, a Baptist newspaper in Raleigh, N.C. utilized BTI
for our DSL ISP needs after a long and frustrating time using two
different dail-up ISPs.
We now have an IDSL account with BTI that serves 10 networked computers.
The personnel at BTI were very helpful and knowledgeable in helping us
to evaluate our needs and pricing options, as well as with setup. Speed
is not blinding, nor was it expected to be, but it is always on and
always much faster than our previous dial-up service.
Our greatest frustration came from delays caused by BellSouth, which
controls the lines in our area. We had to wait for BellSouth to come and
hook up the new line, then had to wait again when they hooked it up
incorrectly. The entire process took almost 5 months from date of
contract before service was up and running. Since installation, however,
we have run 3 months with no problems.
Tony Cartledge
Editor/President
The Biblical Recorder
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Review by (hidden by request)
Posted: 9.4 years ago
(review was emailed from domain hotmail.com)
Raleigh,Wake,NC
 Business customer
Contract price not specified. (12 month contract)
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We ordered our BTI service on or about April 11, 2000. Final install
was to be complete within 30 days. I am not positive when the install
was complete but to date I cannot tell the difference between what we
had and BTI. BTI service is not faster nor better than our old provider. I have have more problems with our internet than I did before BTI. The main reason we switched was to have our phone and internet bill from one company. I am not
pleased with the way the conversion was handled.
Patty Mosser
Brodie Contractors Inc
Accounting Manager
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Review by ferrellservices
Posted: 9.4 years ago
(review was emailed from domain btitelecom.net)
Charlotte,Mecklenburg,NC
$89 per month (24 month contract)
"Pre connection and connection techs knew their job and made it easy to complete install"
 "Connection speed offered. Compared to other high speed access its turtle vs. hare"
"Good company with above average product for what they have to offer"
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Our company has been with BTI Telecom for approx. 2 mo. In that time we
have found the customer service to be a little above average and
sincere. Our performance was not quite what we expected, we were hoping
to have a faster connection to the net, however BTI does not offer one.
We are receiving the speed promised however, and the connection has
always been 100% We connect at approx. 133k. Our initial technicians
that connected the net were VERY knowledgeable and friendly and we were
connected ahead of schedule. If BTI is able to improve the access speed
offered I would rate them 9 out of 10 for anyone needing high speed
access.
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Review by (hidden by request)
Posted: 9.4 years ago
(review was emailed from domain logisource.com)
Charlotte,Mecklenburg,NC
$139 per month (24 month contract)
"even easier to figure out than making ice"
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To whom it may concern, I want to extend my experiences regarding DSL
providers and the outstanding results and service we have received from
BTI. We are a leading third party logistics provider and we needed to
quickly get a system up and running. BTI analyzed our situation and had
us an operational line in three weeks, in our new office.(which we had
not even moved into yet) The line is always clean and we have no
complaints from anyone in our company regarding access or speed. I would
highly recommend them to anyone in North Carolina where DSL service is
needed.
Jim Lloyd
Logisource, Inc.
logi@logisource.com
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Review by kborcherding
Posted: 9.4 years ago
(review was emailed from domain btitelecom.net)
Jacksonville,Duval,FL
$139 per month (24 month contract)
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I would like to report on our company's DSL line and the service we have
received from BTI Telecom. We have had excellent service from BTI. We
have had no major problems to report from the line or from BTI. I just
thought you might like to know this.
Sincerely,
Kathy Borcherding
Accounting Manager
Discount Travel Brokers
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Review by (hidden by request)
Posted: 9.4 years ago
(review was emailed from domain aol.com)
Greensboro,Guilford,NC
Business customer
$130 per month (12 month contract)
"Speed and dependability is very good"
"None yet"
"Excellent customer service, dependable, good value"
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We switched from a dedicated Bell South single terminal DSL access because it
was slow, inconsistent and unreliable. We couldn't count on it. BTI was a
better alternative. We now have 6 computers networked together and all have
instant access to the Internet. Both the sales rep and the technical people
were knowledgeable and responsive. The technical rep came in to help us set
up the network access and knew what needed to be done to make it all work
seamlessly for us. They did a great job and it was very impressive. The
system is fast and reliable. The BTI folks were very competent and
professional. We're glad we switched.
Sanford Rose Asssociates-Greensboro
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Review by rgallonc 
UPDATED: 9.4 years ago
member for 9.4 years, 1 visits, last login: 9.4 years ago
Wilmington,New Hanover,NC
Business customer
$139 per month (36 month contract)
"Faster and more reliable internet service"
"High price"
"BTI has proven reliable for DSL service in this area"
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I am the systems administrator for Liberty HomeCare, we have a IDSL connection for 139.95 a month. The sales order and installation process was quick and reliable. BTI supplied the Copper Rocket Modem and we purchased a Cisco 2620 router for our firewall. Everything is running efficient and we have plans to upgrade to SDSL just as soon as it is offered.
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Review by freewillie0
Posted: 9.4 years ago
member for 9.4 years, 1 visits, last login: 9.4 years ago
Charlotte,Mecklenburg,NC
Business customer
$139 per month (24 month contract)
"The ease of initial connection, BTI handled all of the arrangements with my local phone service."
"none"
"This was the best option availble at the time and BTI will upgrade me when new services become available in my area."
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My name is William Everhart, I ordered idsl service from BTI because they took care of everything and did it at a reasonable price. For 139.00 per month I got free installation, a free dsl modem and I didn't have to make any additional arrangements. The local phone company offered adsl service for a little less but they did not offer a static ip and there were way too many hoops to jump through just to find out two weeks into the process that the phone lines in my area would not support dsl service. BTI sent in a representative to discuss my needs in person not over the phone like the other services. BTI's representative was very helpful and was always just a phone call away whenever I needed her. They answered all of my questions about what I could expect from the service and they were very honest about the speeds. Which, by the way, are very good. While there are faster services out there like cable, availablity and reliability of such lines are still lacking. Tech support from BTI is great! I am a newcomer to all of this stuff and BTI's tech support made it very easy for even me. I have had the service for about 3 months now and I have received 2 follow up calls from BTI's support group just making sure that everything was okay, now that's service!
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Review by stevebright
Posted: 9.4 years ago
member for 9.4 years, 3 visits, last login: 9 years ago
Greensboro,Guilford,NC
Business customer
$150 per month (12 month contract)
"Tech people very helpful and cooperative"
"Lead time was too long"
"Great value"
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Sales and tech support were very well done. Lead time to receive router was too long and needed better coordination with installation. Peripheral service and assistance has been very good. I'm a little disappointed in the speed for IDSL vs dialup, especially considering the limited access we require to the internet. BTI folks are great to work with.
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Review by ray.wilson
Posted: 9.4 years ago
(review was emailed from domain techni-reps.com)
Greensboro,Guilford,NC
Business customer
$139 per month (24 month contract)
"Quick downloads"
"Were down for 4 days once. Was not too happy. They credited us though."
"BTI had good customer service, tech support and sales help"
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We had a IDSL line installed in April. The customer service has been
good. They have informative sales people and pretty good response.
The speeds are not exactly as fast as I thought they would be, although
it may just have been a misinterpretation on my part. Probably expected
too much. We are supposed to be getting 144K. I can definately tell a
difference on downloads and sendin/receiving large files via email.
Overall, BTI has been good.
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