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Review by (hidden by request)
Posted: 8.9 years ago
(review was emailed from domain impsat.com)
 Fort Lauderdale,Broward,FL
 Business customer
 $1050 per month (24 month contract)
 BellSouth
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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BTI
They are not able to install customer circuits
I ordered a t-1 in September, the have not called me back with an
installation yet. I have made many calls to them, but no Answers.
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Review by DHensel
Posted: 9.7 years ago
(review was emailed from domain alphanumeric.com)
Raleigh,Wake,NC
$79 per month (12 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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First off I want to say that I understand what is involved in providing a
DSL circuit to both Residential as well as Business.
When I initially heard of BTI providing DSL in my area, I became excited
since Bell South still has no clue what their footprint is in the
Raleigh/Durham area. I logged into the BTI website and found the local
number for BTI and called to place an order. The sales rep informed me that
it is a 45 day turn around from time of ordering. So I was looking at an
installation date of October 11th, 1999. I did all the necessary
information transfer which sounded like he was entering the info into a
computer. I sat back and waited for my circuit to be installed. At the
time, there was no other DSL provider in the area other than BTI. I am a
serious customer and new exactly what I wanted.
20 days go by..... No word from a Technician. Left a voice mail which
wasn't returned.
30 days go by... Still no word from a technician. Placed another voice
mail message without a return call.
45 Days go by... No contact. I call and get another voice mail message at
which time, I lost my temper and made my point VERY CLEAR that I was not
happy and was looking for some information regarding paperwork and
confirmation of order. Sales person calls back and leaves me a voice mail.
I return their call and did not talk to a real person. I transferred to the
Salesreps supervisor and told him the situation and that I didn't receive
any follow up calls.
48 Days past order - Sales rep speaks to me in person and tells me that I
DON'T HAVE AN ORDER PLACED WITH BTI. I loose my mind. He informs me that
he will "Put me at the top of the list". But it will take at least 20 more
days. Because of "Bell South"
I sit and watch my 56Kb modem connect at 48Kb and patently wait.
55 Days past initial order, Bell South Demarks my address and signs off on
loopback.
70 Days past order, I am waiting on BTI to run additional wiring into my
house. I call BTI and they say that Bell South was supposed to do the
internal. Bell South told me they don't do Internal. I end up running my
own CAT5 and punch it down into the interface.
80 Days past order, still no show from BTI.
90 Days past order - BTI rep calls and says "I'm on the way.. you need to be
home." I wait. No call and no show from BTI tech. A full day of lost
work.
102 Days past order - Rep calls and says he is on his way to my house. I
rush home and meet him in the driveway. I go upstairs and punch down the
circuit into the DSL pair. He hooks up the modem and Plugs into my NIC. I
enter the IP Addresses and it works perfectly first time. He leaves without
giving me any email information or anything additional. I copy the IP
addresses out of my configuration.
I found the whole experience painful. The service once connected has been
running fine with only a small outage. At one point, they did delete my
email account and did not inform me. It took a couple of days to get it
reset so I could receive my mail. If it wasn't for the 1 year contract for
the "free" modem, I would be on with BlueStar.
1 Star Review
Darren Hensel
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BTI
