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Review by foolishone 
UPDATED: 3 days ago
member for 1.1 years, 18 visits, last login: 2 days ago
 Santa Rosa,Sonoma,CA
 $45 per month
 about 10 days
 "Fast, Reliable, no phone line needed"
 "Placing order was difficult, only presales info was ceo blog"
 "Good company you can stand behind"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Matt & Josh were great during the install, even squeezed me in at the last moment on a friday afternoon after a bit of a wait. Thanks to Tiffany for pushing my order onto the NOC when the website wouldn't take my info! Marked down the presales info because I sent in an email with questions that directed me back to the CEO blog I got the info from in the first place, no further answers, most likely because it's such a new product to the company.
Below are speed tests from Sonic and DSLReports. New Fusion product is awesome and worth the cost! I havn't looked into squeezing those last few kb's out of the up/down yet.
Speed test from »www.sonic.net/stats/speedtest/ (provided by DSLR)
Speed Test #61548772 by dslreports.com
Run: 2008-11-22 00:26:37 EST
Download: 5109 (Kbps)
Upload: 775 (Kbps)
In kilobytes per second: 623.6 down 94.6 up
Tested by server: 38 java
User: 1583731 @ dslreports.com
Speed test from speedtest.sonic.net
Last Result:
Download Speed: 5151 kbps (643.9 KB/sec transfer rate)
Upload Speed: 844 kbps (105.5 KB/sec transfer rate)
Latency: 35 ms
Friday, November 21, 2008 9:09:08 PM
6-26-09 Update
Still kicking butt! 4.9down .7up. Haven't had to call Sonic.net since the original install and have made no changes to the services. The price appears to be steady at $45 since my original order too. Thanks guys!
11-19-09 Update
Yesterday, about 24 hours ago, I called up spoke with Matt in sales and requested the upgrade to 18/1 for $55. I just received an email saying that had completed. Great turn around you guys!
Speed test from speedtest.sonic.net
Last Result:
Download Speed: 13984 kbps (1748 KB/sec transfer rate)
Upload Speed: 853 kbps (106.6 KB/sec transfer rate)
Latency: 28 ms
Thu Nov 19 11:47:22 2009
Followup comments:  
rossmky
| Wish I could say the same about my fusion service... Speed Test #62051345 by dslreports.com
Run: 2008-11-30 13:46:29 EST
Download: 4620 (Kbps)
Upload: 203 (Kbps)
In kilobytes per second: 564 down 24.7 up
Tested by server: 38 java
User: 2 @ dslreports.com | |
| | 
Snypes
join:2003-12-29
Santa Rosa, CA | Re: Wish I could say the same about my fusion service... If you would like to PM me your login name for your Sonic.net account I can review your line stats and get our fusion guys involved if there are problems.
Thanks! | |
| rossmky
join:2008-12-14
Santa Rosa, CA
| Re: Wish I could say the same about my fusion service... Called sonic and they were able to make some changes on my account, check out my stats now!!! Best customer service ever, Thanks guys!
Speed Test #62912012 by dslreports.com
Run: 2008-12-14 15:10:51 EST
Download: 4892 (Kbps)
Upload: 797 (Kbps)
In kilobytes per second: 597.1 down 97.2 up
Boost: 6090
Latency: 25 ms
Tested by server: 2 flash
User: 1603759 @ dslreports.com | |
| | | |
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Review by tbessie
Posted: 11 days ago
member for 8.5 years, 54 visits, last login: 11 days ago
San Francisco,San Francisco,CA
$65 per month
 AT&T
"Knowledgeable staff, execs take a personal interest in customers"
"None that I can think of"
"My favorite ISP of all time"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I searched for a long time for an ISP that had good service, knowledgeable tech support staff who could talk to tech-savvy customers like me, and provided a lot of options for account self-management, including an ssh to a shell account. Sonic was the best of all of these.
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Review by elray
UPDATED: 21 days ago
member for 8.9 years, 398 visits, last login: a few hours ago
Los Angeles,Los Angeles,CA
$27 per month (12 month contract)
about 4 days
AT&T
"Old Fashioned Customer Service Oriented"
"Not the cheapest"
"You get what you pay for"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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(ratings match consensus)
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I switched the folks' house from DSL Extreme to Sonic.Net in September 2008.
We had a host of issues with AT&T repair, and while DSLX was not to blame, they were not very helpful over the last year either. Sonic's reputation (and our previous experiences in the Bay Area) made switching an easy decision.
Our switch to Sonic went without a hitch. Reboot and go. Their personnel, so far, have been both informed, competent, and pleasant to speak with. The 768K service runs about 640K/300K using a Siecor splitter, about 490/250 on a standard filter - slow by any measure, but good enough at 15-17K from the CO.
Update September 2009: Price skyrockets to $39/month. "We were warned" by one line in an email that didn't get read. Not Sonic's fault, but if were ordinary consumers, we'd probably just choose another ISP, with AT&T begging us to subscribe at $12.95. We know rates change every year, but Sonic needs to be more proactive and disclose massive rate increases better than one line in email receipt. For all I might rant that the consumer should be diligent, one of the reasons one converts to an ISP like Sonic, is to be insulated from the hassles and extortion that comes with the big players.
With two phone calls, we were re-rated to $25.00/month, retroactive to the anniversary date. Not a stellar deal, but Cliff Robertson would probably coin it "... not having to call AT&T Yahoo ... *priceless*".
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Review by smb2009
UPDATED: 46 days ago
member for 118 days, 2 visits, last login: 46 days ago
San Francisco,San Francisco,CA
$34 per month
about 4 days
AT&T
"5 Mbps for $35/mo"
"Price will go up to $65 eventually"
"Bang for your buck in dsl in 94107"
| Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
Value for money:
(ratings match consensus)
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I was a loyal speakeasy.net customer for years, but ended up paying too much for too little. They were a great service. After moving a few times I ended up in the far edges of 94107 and 11,000 ft away from the nearest CO, where DSL is barely possible.
I was considering unwired ltd because i have line of sight, but you have to spend $100s on the gear. Sonic.net have provided 5Mbps for $35/month, though you do need a phone line and that cost may change the deal for a lot of cell only folks.
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Review by billern
UPDATED: 82 days ago
member for 6.8 years, 204 visits, last login: a few hours ago
Santa Rosa,Sonoma,CA
$50 per month (month by month)
SBC
"12Mbps down, 1Mbps up, great newsgroup access, great support"
| Pre Sales information:
Install Co-ordination:
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(ratings match consensus)
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I just upgraded to their 12Mbps Fusion residential product and I'm afraid I will need to buy some more hard drives.
The speed is crazy! The support is very good. And I'm very happy now that they can sell naked ADSL v2. Goodbye phone service.
They just lowered their prices on the higher speed tiers. It was an extra $5 a month to bump up my downstream from 6Mpbs to 12Mbps. I just couldn't say no...
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Review by SonicPengwyn
UPDATED: 93 days ago
member for 2.7 years, 9 visits, last login: 93 days ago
Sacramento,Sacramento,CA
$24 per month (12 month contract)
about 5 days
"It's an ISP that actually cares about folks."
"none."
"They rock!"
| Pre Sales information:
Install Co-ordination:
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(ratings match consensus)
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RANDOM UPDATE FOR 21 AUGUST 2009
I guess I should say going on 3rd year...
DSL Service is Perfection Paradise
I think it's still $24/Month so I am leaving that, and I did sign again for 12 months so I am leaving that. It's possible it could go up. But it hasn't as of this date.
RANDOM UPDATE FOR 20 JUNE 2008:
Going on second year. Signed for the same 1 year contract. Price increase due to leaving introductory rates. I think it's $24, I honestly can't remember now.
Service has kicked butt last year, very very pleased. No problems at all.
No further problems with IPCop (which was Hardware/on my side)
Service has kicked butt (so-far) this year as well.
This ISP kicks butt!
Sacramento, Cal.
Sonic.net
1 year contract. Dynamic/1.5/384
statistics...
Dialup to DSL in what...5 days.
(technically 3 days early)
network...
* ipcop 1.4x RED GREEN ORANGE BLUE
(funny - my ipcop box been running so long the vga card burned up)
added any old crap vga card laying around - lol
* replaced modem with nic
* standard zoom modem to red
Wiring...
Bypassed MTU (Maintenance Test Unit) at DMZ/DML/DMC whatever.
reversed twisted pair - malfunctioning dialers on phones
Western Digital TrimLine Wallmount needs to be hardwired to a filter
bla, simple wiring. Later that day...Checked the mailbox (snail mail) and boom there's a wall plate filter
snap-in, for the Western Digital TrimLine Wallmount plate,
Snapped filter in - Op's Check good!
Rockin on!
DSLREPORTS test "looking good"
ConnecT0r 208.xxx.xxx.xxx
I'll try to do a IPCop HOW-TO but I got *lots* of other crap to deal
with first. I am not un-greatful though!
Sonic Rocks!
Credit Check #XXXXX - $-243.48
DSL Equipment Rebate - $-49.95
Credit DSL Introductory Pricing 2007-02-12 to 2007-02-21 - $-9.60
Credit Supplemental Residential DSL credit: 2007-02-12 to 2007-02-21 - $-3.70
Sales Tax - $0.78
Sales Tax - $5.18
Shipping Fee - Reference __P1__ - $6.00
Handling Charge - $6.95
Charge DSL - Pro-rated Service: 2007-02-12 to 2007-02-21 - $9.30
DSL Equipment - Network Card - $9.95
DSL Equipment - Wall Mount Filter(s) - $10.00
DSL Equipment - Modem - $49.95
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Review by tantivy
UPDATED: 115 days ago
member for 2.6 years, 320 visits, last login: 55 days ago
Palo Alto,Santa Clara,CA
Contract price not specified.
AT&T
"reliable. knowledgable."
"i doubt you can find better in norcal"
| Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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What can I say... Sonic simply works.
We have had Sonic at home for the last 5 years, and also at a local non-profit that I work with. Both are fed out of the same CO, and the non-profit is literally a block away from the CO.
Both circuits have been very reliable, with maybe one outage a year, if that..
If I have to call, the wait time is generally measured in seconds, or a few minutes at most, and then you get to talk to a human, in your time zone, who actually knows the difference between Windoze and Unix. No script, we just do the techie handshake, and cut to the chase.
When my brother and I decided to rent a house together, he brought the DSL service (and the DSL bridge) with him.
When I first set up the DSL bridge at home, I had to go in and reconfigure it, since it was an
older Alcatel Speed Touch Home, which had originally been provisioned on a older circuit, before PacBell changed their PVC settings. I had the manual, just not the correct PVC settings. Once I had reconfigured it, it worked fine (and continues to do so).
This particular bridge has gone through at least 2 ISP's, having been installed originally on a scruz.net circuit, before they got bought out, and left the residential DSL business.
The circuit at the non-profit is equally reliable.
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 Review by highhatsize
UPDATED: 132 days ago
member for 8.7 years, 1468 visits, last login: 26 days ago
San Francisco,San Francisco,CA
$35 per month (month by month)
about 4 days
AT&T
"Great technical support"
"Not free. (Power to the People!)"
"Great company. They can't help having to deal with AT&T"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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[UPDATE (SUNDAY, APRIL 20, 2008):
Performance still peerless. Dane explained to me that SONIC does its own wire length tests rather than rely on AT&T so I guess that I am doomed to a 3M downspeed cap for as long as I use DSL. My speed tests to Megapath return a uniform 2550/435. That's nothing to shake a stick at and the speeds are even marginally increasing over time. For some reason, my yahoo email doesn't download graphics and Dane offered to troubleshoot this for me. I do appreciate the offer, but I'm not interested enough to spend the time. Last week I thought that I had lost my internet connection for the first time. However, it turned out that I had accidentally turned off the wireless modem in my computer.
I did get nailed with a price increase to $30, six months after signing up on a "no contract" basis, so that was a mistake.
No complaints. My modem seems to be the same one that AT&T Yahoo supplied to me when I had them as my IP. However, SONIC warrants it for 2 years rather than 1, (which is AT&T Yahoo's limit), so if it dies at the same time that the AT&T Yahoo one did I should be covered.]
I forget how many ISP's I have had now, probably ten or twelve. I relocated from the East Coast. This is the best one for service. Optimum had the best speed, but this has the best service. It is also, currently, the best value in San Francisco, (DSL Extreme may equal it. I don't know), because it gives you a free modem with a TWO year warranty as opposed to AT&T Yahoo's ONE year, and speeds at the same price as AT&T Yahoo. Moreover, it DOES NOT require an annual contract!
That being said, I think its attitude towards AT&T is too laid-back. If AT&T tells them that a connection is two miles from the CO, (as they did with me), they accept it. Since I previously had AT&T Yahoo from this address and was told by them that I was within a mile from the CO, someone is telling porkies. Or . . . perhaps there are two lines to the CO from this address and AT&T is keeping the short ones for their own customers? (They wouldn't do that, would they?) AT&T also kept me waiting an extra five days for a provisioning point at the local CO despite the fact that I had just freed up one by terminating THEIR dsl service.
I only wanted the 3M tier, so it doesn't bother me, but I think that SONIC and other independent isps should request oversight of CO circuits owned by the competing telco.
Of course, that may be pie-in-the-sky since I have read that the telco's obligation to provide circuits to independent isps will end next year.
SONIC's techs are very knowledgeable, very quick, and very INTELLIGIBLE, (a concern for those of us who have trouble understanding English as spoken in Mumbai). I hope the company sticks around.
[UPDATE, JUNE 12, 2009]
Don't know what happened with the telco wiring, but SONIC found me to be within the distance to qualify for 6M down service, (after finding me outside of that zone earlier), so I signed up. It's only $5 more to double my download speed so a true no-brainer.
My speed is around 5100/655 so I am well satisfied.
Smooth sailing.
[UPDATE: July 13. 2009:
Another one of those niggling billing problems of which SONIC.net seems unable to rid itself. I signed up for my own website for free over a year ago. When I saw that I had been charged $10 for it after the introductory free year, (I think that that was the reason I was charged),I called SONIC.net and canceled it. The charge was never deducted and I subsequently learned that by the time the charge appears on your bill it is too late to deduct it. Why not bill us for it a month in advance so that we can cancel before the telco bills SONIC?
Followup comments: 
DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| Sonic.net DSL quote:
Of course, that may be pie-in-the-sky since I have read that the telco's obligation to provide circuits to independent isps will end next year.
Thanks for your comments, we appreciate you taking the time to write. I'll chat with our team about your particular loop length if you'll IM or email me (dane@sonic.net) your Sonic.net username.
Regarding AT&T's obligation to offer ADSL circuits to ISPs, it appears that we'll be able to continue to load new circuits through mid 2010. After that point, they could bar new circuits, though in-service customers are not going to be affected.
Meanwhile, we've formed a CLEC and are working to deploy our own DSLAMs. The availability of copper itself will extend into the foreseeable future.
-Dane | |
| ewschulz
join:2008-04-24
San Pablo, CA
|  connection distance
I just wasted time with ATT trying to get my connection distance, only to be told that it proprietary information. The only thing I could find out is that I am on a remote hub and not the central office.
My point is that Sonic can not get that information if I can not!! | |
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 Review by bobrk
UPDATED: 160 days ago
member for 9.8 years, 3799 visits, last login: a few hours ago
San Jose,Santa Clara,CA
$85 per month
about 8 days
AT&T
"great support, good newsgroups, instant setup"
"only a little pricey"
"as good as the reviews say"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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After years hearing about sonic net on ba.internet, I finally had the chance to give them a try. I was with DIRECTV DSL when they went out of business, so I ordered sonic.net on my other line. I tend to judge isp's on how easy it is to hook up on line, and within just a few moments, I had a username and a basic internet account on line. The DSL installation went smoothly as well, with a clear email telling me what was going to happen, when to expect the installer and when to expect the equipment.
The Broadmax modem came, I plugged it in, and I didn't see a sync light. It blinked a couple of times, but that was just the setup. When my supposed hookup day arrived, I went ahead and switched my router over from the DTV modem on the second line, to the new modem. Sure enough, I had traffic, and yet the sync light was not on. WAN and LAN told me that everything was ok.
I didn't know if the sync light was supposed to be on, and the modem was working fine, so I bounced this off the sonic.dsl newsgroup (one of many that are hosted there) and Dane suggested that I contact support. If you become a sonic.net customer, you will get to know Dane. He probably interacts personally with every customer. The support people offered to trade modems, to see if the modem itself was defective, and I'm now awaiting the new modem.
My only beef with the service right now is I'm getting slightly less on download then I was getting with DTV. It's countered by slightly higher upload speeds and a low 20ms ping.
I'll update this review when the modem situation is solved.
12/30/02 update
I got the new modem and it acted just like the old one. I got a sync light, though, but I had to unplug all my phones to get it to come on. Plugging them all back in did not cancel the light, so i guess it does have something to do with all the filters. In any case, the speed is adequate, and the support great. I haven't phoned them at all, but they've followed up every email inquiry and even checked up on my situation several times.
8/5/03 update
sonic.net rocks. There are simply no problems. My modem always syncs now, the speed is decent, certainly what I paid for, although I think I can get it higher by installing a point-of-entry pots device, but I haven't made the time for that yet. The email is great, with built in spam controls, which are easy to configure, and there are 3 news servers available. When there are problems with the ISP, notices are sent out via email and newsgroups as well as being posted on the web page.
2/21/04 update
Just received the 6000/608 upgrade service offered by Sonic, and it rocks. There were some problems with people that were on RTs, as I found out I was, with ratecaps being needed in the Redback routers to limit the amount of speed. This keeps the downloads and uploads very stable and gives the user the full experience of what can only be described as AWESOME INTERNET! I'm extremely happy with Sonic and would recommend it to anybody!
6/16/04
Just added web hosting to my account. This involved moving my domain name from my last ISP, repointing MX records and signing up for the new service. All were accomplished using automated tools, and everything went quite smoothly. The web hosting is a little pricey at $20/mo, but I like having everything in the same place. Basic Hosting also includes 24 email aliases and 100MB of storage.
12/22/04
Well, it's been nearly two years since I signed up for Sonic, and I still can't believe how good the service is. You can read about most of it above, but I think the thing that really needs to be emphasized is the great customer service. From diagnosing a bad card in an R/T and rolling the SBC truck to fix it to telling me to reboot my modem in a nice way when my dsl dies, it's really a company that is a pleasure to deal with.
9/14/05
I decided to downgrade my service to save money. I'm now on the Pro DSL service. Solid 3Mbps service down and a lot less money.
1/18/06
I moved. Sonic moved with me. Was pretty painless once I understood the system, and as always, the DSL synced before the due date.
7/19/06
Still great. The network seems to just get better and better, and the attention to detail and service levels is astounding. I would recommend this company to anyone unequivocally.
2/7/07
Just upgraded my speed. Took less than a week to do and the only hitch was they didn't tell me to reboot my modem, which would have been nice. Until I rebooted it, the speeds were funky, but afterwards they're great. They offered to send me a loaner Zoom modem to trouble shoot, with an option of upgrading to it for $50. I'm currently evaluating the modem to see if it's any better than the Broadmax they sent me back in '02.
2/13/07
In one week, I had to reboot the modem twice. I went back to my good ol' Broadmax and everything is back to speediness.
6/1/07
Well, it turned out that the modem was probably dying. After another month or two, the modem started dropping packets and losing sync all the time. I thought it was either the line or the internal network, but both of those checked out fine.
I asked for another loaner Zoom, which arrived earlier this evening. After a few hours, it seems to be working great. We'll give it a few more days, but I think it's going to work just fine.
6/6/07
Indeed, the connection is rock solid once again, and the speed is insane. I should have gotten a new modem right when this first started.
Anyway, much has been made of the fact that Sonic uses AT&T DSL to get the job done and that AT&T gives Sonic the run around. Well, I just have to say that it really isn't true in my case. I had an earlier incident right after Sonic started selling the 6MB service, and Sonic was able to get (then SBC) AT&T people out to check out the situation, where they did a very professional job of analysis. In this most recent case, the AT&T guy did a great job once again, and even asked me where I got my NID POTS DSL splitter--he'd never seen one like that before.
So I feel that the idea of AT&T giving Sonic the runaround is a myth.
12/6/07
Time for the 6 month checkup. I still have the high speed account. I still have dynamic IP, although it pretty much never changes.
I also signed up for the Meraki WiFi access point. They send you a tiny WAP, and an ethernet switch, and you plug it all together and if somebody uses it, either a freebie user or a Sonic customer, you get a kickback. No one's used mine yet, but hey, I'm giving it a shot.
The spam filters are pretty much perfect. I have to go save an email about once a month or less from the grey mail system, but other than that, it stops anywhere from 5 to 30 emails a day.
The network rocks. Super solid, and ping to first hop has been 8ms pretty constantly. Network issues are dealt with quickly and you always know what's happening there with an MOTD mailed to you whenever they come out.
So after all these years, I'd still recommend Sonic.
6/11/08
Not a lot new to report. My Meraki doesn't get much use from outside folks. I have a plan to reposition it, but I haven't done that yet. The Zoom modem is still working great.
I've begun using some of the other features of my account, using 4 real mailboxes, 4 mailing lists and 20 domain email addresses. It usually just takes moments to set something new up.
The spam filters catch between 5 and 20 emails a day, with only one or two hitting my mailboxes.
Otherwise, service is rock solid, with published service levels always achieved.
12/12/08
Same old, same old. I was just looking at my monitors here at DSLReports, and they are delightfully boring. The Zoom modem they setn me has been flawless with no rebooting needed at any time. The spam filtering on email is nearly perfect, maybe 1 or 2 spams get to my mailbox a week. People use my sonic hosted website as a test of their networks, since it's always up.
I would recommend Sonic to anyone in their service area.
6/15/09
Service is so good that it is almost completely out of sight, out of mind. Even BT and Netflix traffic do not perturb its perfection.
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Review by cjzhang
Posted: 205 days ago
member for 205 days, 0 visits, last login: 205 days ago
Berkeley,Alameda,CA
$29 per month (11 month contract)
about 9 days
AT&T
"good connection, great customer service, great tech support, USENET!"
"AT&T landline is lame"
"They're awesome, and definitely worth it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I just cancelled my service with them because I'm moving out of my apartment, but these guys are great, and I made an account just to sing their praises, I'm that happy with the treatment/service I got. Cancellation took no more than a couple minutes, with no hassling or upselling or ridiculous wait times.
I was referred to them from a friend, and haven't regretted it once. It took a few extra days to get the AT&T landline set up, and that was kind of annoying, but it wasn't SonicNet's fault, so I'm fine with it. And then UPS took forever to get the modem to me, because the truck kept coming when I was out, but that was more UPS being lame than anything else.
I bought the 3mbps down option, and with the introductory discount, it was 30 dollars a month, which is a bit pricy, but not unreasonable, and I didn't exactly find any cheaper alternatives for the same rate, so it's fair enough.
Most services don't offer Usenet, but SonicNet offers 14 or 20 day (I don't remember) Usenet retention of all newsgroups (all the ones I tried, at least), which is awesome and something I don't think most ISPs offer. I also got the modem for free after rebate. I actually didn't know where to find the rebate form for the modem, but they had some online support guys to talk to in real-time, and they found it for me in only a couple minutes.
So yeah, that was my experience. These guys are great, they offer some cool stuff (a shell! usenet!) that other ISPs don't, and their support staff is awesome. The only bad part, really, is that you're required to have an AT&T landline, something that I didn't use once because I had a cell phone, and it was kind of annoying to have to set up and then (later) cancel. If you already HAVE an AT&T landline, though, they'd be perfect for you.
Also they're a local company instead of a gigantic corporate machine, if you care about that sort of thing.
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