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Review by damascene 
Posted: 8.1 years ago
member for 9.4 years, 1316 visits, last login: a few hours ago
 Brooklyn,Kings,NY
 $99 per month (24 month contract)
 about 35 days
 Verizon
CLEC party: Network Access Solutions
 "None"
 "6 PROBLEMS on my order, Sloppy NAS Technician Install!!!!"
 "It's not for Business USE!"
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I regret getting INYC.com, the freaking contract is 2 Years!!!.. I would suggest DirecPC for home use.
There were problems w/ this install..
1. Verizon didn't show up on the first appointment.
2. Verizon show up 2 days after w/o notifying me for an outside install.
3. Verizon show up again the following next day, NAS technician saying there were high voltage on my line, Verizon said there is no voltage here, But NAS suz YES.. Verizon pick fun of NAS cause they always do this just to get them out to check for no reason. (GOOD!, nas is damn expensive!)
4. Sloppy install on the cat 5 running the inside wire.. left it hanging outside.
5. I ordered 256k for 99.00, but they gaved me 144k .. I mean.. WTF would I want 144k for 99.00dollars.. its stupid.. I would get direcpc rightaway.. for 70dollars. (40direcpc+20verizon line)
6. NO IPS, GATEWAYS, DNS INFO from INYC.COM when the install was done, had to wait on hold for 30mins then send me to voicemail.
would not recommend them.
I am waiting for INYC to call me back.. Leave more info later.
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Review by DSLsense
Posted: 8.3 years ago
member for 8.6 years, 14 visits, last login: 8.3 years ago
New York,New York,NY
$269 per month (12 month contract)
about 45 days
Verizon
CLEC party: Network Access Solutions
"Good service and still in business"
"Hmm .. cant think of one."
"I am impressed"
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Hey, I personally think this makes the 'news' ... my ISP, iNYC ... I recently checked their web site www.inyc.com - talk about not shutting down.. they are only growing and expanding. I am amazed from the growth. Right away I made a search on news.com to see if its just a bunch of sites or are they making headlines and I saw the following:
»investor.cnet.com/investor/news/···0-0.html
and
»investor.cnet.com/investor/news/···9-0.html
they must be doing well, maybe more companies should watch and learn.
David
david@dslsense.com
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Review by mhayem
Posted: 8.3 years ago
member for 8.3 years, 1 visits, last login: 8.3 years ago
New York,New York,NY
$60 per month (11 month contract)
about 15 days
CLEC party: Covad
"Installation"
"No service for the last two months"
"Not reliable at all"
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I have been a customer of iNYC for the last year and recently the service has not worked for 2 full months. iNYC has NO CLUE why this is happening and cannot tell when or how they will fix it. I am back to modem and dial tone reliability!
About to switch to another provider who owns their network and can at least trace packets on it.
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Review by (hidden by request)
Posted: 8.4 years ago
(review was emailed from domain chelseapaper.com)
New York,New York,NY
Contract price not specified. (12 month contract)
Verizon
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we had a great experience with our install - they were timely and
responsive. The entire process - start to finish was one day shy of a
calendar month. We had tried to work w/ verizon (our previous provider) and
earthlink, my home provider, but neither was able to provide us w/ service.
iNYC did great for us.
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Review by (hidden by request)
Posted: 8.4 years ago
(review was emailed from domain ramisbarquet.com)
New York,New York,NY
$279 per month (24 month contract)
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Just wanted to thank David and the crew at inyc. They have been simply
wonderful, extremely helpful and impossibly patient. Our internet was down
for days and each time I called David, he was always reassuring and very helpful. He worked very, very hard to get our system up and running. Not many people like that around. I would thoroughly recommend them to anybody.
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Review by dsl2k
Posted: 8.6 years ago
member for 8.6 years, 12 visits, last login: 6.6 years ago
Somerset,Somerset,NJ
Contract price not specified. (12 month contract)
about 30 days
Verizon
CLEC party: Network Access Solutions
"Install Co-ordination & Updates"
"No weekend support at all"
"Not good for Business"
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Sales dept was courteous until we sent the signed contract. After that we were unknown in that dept.
After sales / install people were wonderful and kept me updated on the progress. However, we still dont know the speed as iNYC didnt bother to let us know (we had asked for max possible speed)
We had two problems in the last two weeks. One outage of at least 20 mins. (It wasn't our DSL but iNYCs internet connection as traceroute would stop after reaching couple routers in NYC.) Second one was on last Saturday when neither of their DNS would not respond to queries. It would ping ok. Worked ok after I changed the second DNS entry to that of @Work instead of iNYC.
(April 28) Saturday morniing all of our DNS records started resolving to 0.0.0.0 and guess what no tech support over weekend. We can go out to the net but no inbound emails and http access (we host our web servers). Sent emails to support@inyc.com, created two trouble tickets and could not leave messages as the voice mail is full. Still waiting for response from support. No inbound emails or HTTP access to our web hosts.
We had @Work before NP went broke. @Work provides 24 hr / 7 days tech support on phone or email. We never had these issues with @Work> Our luck that we had to go with iNYC due to the NP problem.
In my opinion, iNYC is still small town ISP and *not* nation's premier ISP as they claim. Would not recommend them for business use.
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Review by sellery
Posted: 8.7 years ago
member for 9 years, 47 visits, last login: 8.4 years ago
Brooklyn,Kings,NY
$59 per month (12 month contract)
NorthPoint
"service"
"NorthPoint"
"I am disappointed"
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This is the end of my relationship with the INYC, a very sad one. As
everybody knows the North Point is bankrupting. The INYC rep called me a
few days ago informing that my service will be down in a couple of days
and, therefore, I should look for a new provider. I told him that
unfortunately it is not so simple. In July 2000 I signed a one year
contract according to which I paid $383.00 as the installation fee and
agreed to pay $59.00 monthly for the service provided. If I was to
terminate the contract prior to the expiration day, I was obliged to pay
the monthly charges multiplied by the number of remaining months plus
additional fees. Nobody would ever care if I was to loose a job or get
ill (they would not care if my employer, read the North Point, would be
bankrupting or not). I was to be held responsible for the contract
anyhow. Now, the INYC is telling me "get lost" and does not even attempt
to compensate me in any way. They have a capacity of connecting me to
their own network, but, of course, nobody wants to hear about this
solution. They are telling me that I would have to pay $99.99 then ( I
am just curious how they handle these problems with the business not
residential customers). As to MR. POLLAK's posting, I just want to
say that it is easy to sell a product promising things, but it is harder
to keep up to them. You did not even care to answer my e-mail, not
mentioning the necessary in this situation apology. I think that this
case deserves to be presented to a customer rights agency
I am including this review as a smooth ride just because I think that
more people reads it
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Review by debi1
Posted: 8.7 years ago
member for 8.7 years, 2 visits, last login: 8.7 years ago
Howard Beach,Queens,NY
Contract price not specified.
"the best tech support in new york city"
"Oriya, David, Justin and just about everyone at 1nyc are the top"
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I came to 1nyc with a new website and have been helped more than 400%. I couldn't have asked for better people than Oriya, David, Justin and the girls. Everyone is so nice and helpful and never ever gives up. Thanks to all of you at 1nyc.
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Review by juanses
Posted: 8.7 years ago
member for 9 years, 19 visits, last login: 5.5 years ago
Bronx,Bronx,NY
$89 per month (24 month contract)
about 14 days
CLEC party: Covad
"The best customer service."
"Because of the recent lost of Covad, I cannot longer use INYC"
"As soon as INYC is available in my area again, will return for sure."
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Is a good feeling when you call customer service and you can speak with somebody on a first name basis. David Bruno is the best customer rep. I lost my connection do to a recent chapter 11 of a company providing the wires in my area and had to switch to a different ISP. David made the process very simple and painless. I had to switch to a different ISP but INYC will keep my mail account open. I will promise that as soon as they have someone providing DSL service in my area, I will return. There are many good companies but only a few have a great staff life INYC. Thanks for all your support and if you ever have to deal with INYC ask for David Bruno.
I will return.......
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Review by diGGxduGG
Posted: 8.7 years ago
member for 8.7 years, 24 visits, last login: 2.2 years ago
Brooklyn,Kings,NY
$70 per month (24 month contract)
Verizon
CLEC party: NorthPoint
"Extremely fast service (good pings, etc.), very friendly and knowledgable"
"Northpoint provided.....so I will probably losing my service soon"
"Great company, too bad Northpoint is gone."
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I had a decent installation time (I think it was about 3 weeks or so). After a couple of connectivity problems in the first month, the service has been great. I get decent bandwidth and a great ping to locations across the east coast.
I have a 384k/128k connection on DHCP. I don't exactly get all 384k but it is close.
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