dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



iNYCcom page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 121 reviews (87 good) (19 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by justink7 See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $199 per month (12 month contract)
  • Telco party Verizon
  • CLEC party: Network Telephone Co.
Good "wow"
Overall "they came thru"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Wow what a story ordered my NAS 512k SDSL line back in July. David Bruno almost within a week had a date for me. But unfortunately Bell(HELL) Atlantic decided to strike so my date was sent to hell. So after striking i got a date in September, Bell showed but some B.S. on my line so nogo. Bell had 3 appointment's after showed for two. I was ready to throw in the towel but INYC said that they would do everything that they could do. David Bruno came thru like "Superman" with a inside installation date for November 6, 2000. NAS guys showed up on time, and installed, configured my computer, router to work right away. Bottom line is that I don't think this line would have been installed if it was'nt for the INYC TEAM. My thanks again to David Bruno, Steven Bruno and the rest of INYC TEAM.

member for 13.7 years, 9 visits, last login: 13.6 years ago
lodged 13.9 years ago

Comments:

Review by harry49273 See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $109 per month (12 month contract)
  • Install: about 12 days
  • Telco party Verizon
  • CLEC party: Network Access Solutions
Good "best service ever"
Bad "none"
Overall "very happy"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I would like to tell all of the wonderful experience I had with iNYC...after
researching a lot of different ISP`s in the area I found these guys through a
friend..between coordinating the installs, provisioning the line and setting
the appointments I am up, running, and thrilled. My installation took 12 days
from the date the order was placed..wow that was after I found out
installation can take 3-6 weeks I have a 256k SDSL line for my business and I
am paying $109 a month ....installation and the router was free.I have had
horror stories with another ISP but these guys are amazing, everyone there is
so friendly and helpful, I feel more like a friend to inyc than a client..the
customer support is impeccable .I never waited on hold (and I hate that more
than anything in the world)..and the phone never rings more than once before
I get through to somebody..their pop is located in midtown manhattan which probably explains why im having such good ping times.. thanks guys and keep
up the good work

member for 13.9 years, 14 visits, last login: 13.8 years ago
lodged 13.9 years ago

Comments:

Review by haralds

  • Location: Woodside,Queens,NY
  • Business customer Business customer
  • Cost: $349 per month (12 month contract)
  • Telco party Verizon
  • CLEC party: Network Access Solutions
Good "Awesome service!"
Bad "Bell Atlantic sucks!"
Overall "Go with iNYC, they got the job done!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I first started looking for DSL when my Supervisor asked that we start
doing research on DSL for the office. We had enough with the expensive
T1 prices we were getting from Bell Atlantic. I narrowed down my choices
to a couple companies. I decided to go with iNYC because the sales
person Tommy was a big help and answered a lot of questions I had.

We ordered a 1.5Mb SDSL line. It took 4 weeks for Bell Atlantic to show
up and do some wiring. It took about 10 days after that for inyc to get
the line working. It was a pain but Tommy was a big help, and supposedly
it was Bell Atlantic's fault in the end. We are very happy with our
line, and it is very fast.

(review was emailed from domain inyc.com)
lodged 13.9 years ago

Comments:

Review by max.santinelli

  • Location: New York,New York,NY
  • Cost: $89 per month (12 month contract)
  • Telco party Verizon
  • CLEC party: Network Access Solutions
Good "Great sales and support team!"
Bad "hmmm... nothing so far."
Overall "A bit more expensive but worth it! iNYC is the way to go!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Let me first say that I have done an extensive search for a DSL ISPs in
the North East . I was told by a colleague of mine that he just got service
from an ISP in NYC called iNYC. I never heard of them before but the minute I
called them I knew that they were THE ISP to call. I called many ISPs
that simply left me confused after I got off the phone with them. Oleg
Gandelman was my Account Manager and explained how the setup and installation
would go including what my service plan included. I decided to go with 1.5Mb/384k
ASDL from Covad. The reason I went with them is that they were offering a
Rebate of $198 back from Covad directly after the installation. The link is
directly on their homepage which you can find at www.covad.com

It took only two attempts to have Bell Atlantic or Verizon or whatever
you want to call them, come in and do the initial installation or what they
called the Outside Wiring. BA had missed the first date for unknown
reasons.
I had to reschedule which took almost 14 business days to have them back
out to complete the outside wiring. I then called iNYC who told me that Bell
Atlantic will contact Covad and give them DMARC information. At that
point Covad can come out to do the inside wiring. It only took 3 short days
and I had David Bruno and a Covad Representative call me up for my
availability dates. They asked me when I would be available. That was pretty nice
considering that BA never called and missed their original date.

So, I took the day off and Covad came in as scheduled and completed the
inside wiring along with providing me with the DSL modem. I thought that
COvad was going to hook it up to my computer but they said I had to call
my ISP. I called my Oleg my account representative who transferred me to
David Atias in tech support who walked me through the DSL setup. I am not a
technical person in the least bit but David walked me through an easy
configuration. I restarted my computer and happy to say that I was
surfing!!!!
The Covad instillation was cake, in and out in less than an hour. I
haven't begun to do any of the line testing because I am going to all the sites
that I had slowness before first to see truly how fast this line is. I am
extremely pleased with theservice that i have started to receive.

Max Santinelli
max.santinelli@inyc.com

(review was emailed from domain inyc.com)
lodged 13.9 years ago

Comments:

Review by ggayol See Profile

  • Location: New York,New York,NY
  • Cost: $89 per month (24 month contract)
  • Install: about 85 days
  • Telco party Verizon
  • CLEC party: Covad
Good "Great service, no long waiting on the phone."
Bad "They need a 24/7 technical support desk"
Overall "I did a lot of research before I chose, I picked INYC, I picked right."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had a previous nightmare with Concentric and I went to INYC. The installation took forever (85 days) but that was BA (Verizon's) fault. I got ADSL 1.5/385, 5 static IPs. Post-setup help has been great too, David Bruno is the man. Give David a bonus/raise.

member for 14 years, 36 visits, last login: 13.7 years ago
lodged 13.9 years ago

Comments:






Review by jskovron See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $89 per month (24 month contract)
  • Install: about 60 days
  • Telco party Verizon
  • CLEC party: Covad
Good "Good pre-sales and installation support"
Bad "A bit pricey"
Overall "Recommended for a no-hassle install"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

iNYC did a good job setting expectations for the install, and then followed through on coordination. Install was a bit slow due to the Verizon (Bell Atlantic) strike, but iNYC kept me in the loop. I'm particularly pleased that they worked with me on a little extra testing and then got the Covad tech back to my home the same morning when the extra tests revealed that my aDSL modem had a faulty power switch. This was a smooth install - even the Verizon tech showed up on time and did his job well.

I ordered the 1.54 mbps aDSL service for $89. That's probably a dumb thing to have done, given that few if any servers can fill that pipe.

So far so good with iNYC.

member for 14 years, 3 visits, last login: 13.9 years ago
lodged 14 years ago

Comments:

Review by (hidden by request)

  • Location: New York,New York,NY
  • Business customer Business customer
  • Cost Contract price not specified. (12 month contract)
Good "INYC addes a new dimension to customer service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Dear editor,
I wanted to write in and tell you about the excellent service I have
received from INYC. They are very helpful, have a wonderful tech support
team, there is always someone answering the phones, and despite problems
with Bell Atlantic, they have remained a true resource. I wholeheartedly
recommend everyone use them.
Regards,
Tanya Boyden Yarkoni

(review was emailed from domain giantstep.net)
lodged 14 years ago

Comments:






Review by EGeorge See Profile

  • Location: Waltham,Middlesex,MA
  • Business customer Business customer
  • Cost: $289 per month (12 month contract)
  • Install: about 38 days
Good "Good till Installation, then they fell apart."
Bad "Total lack of tech support."
Overall "Avoid them and go to COVAD or Verizon direct."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I am a current customer of INYC. I had a very pleasant experience throughout the sales process. The installation was OK. Some bugs but they managed to work most of them out. It has been all down hill from there. I am paying $289.00 per month for 768K SDSL because I needed a business plan as I run some websites. My service has been up and down since installation in April.
INYC's tech support is almost impossible to get ahold of. They appear to stroll into the office at 9AM. When I did get ahold of their tech support, they were not too technical. I wasted a full day arguing with INYC before they finally agreed to escalate the problem to COVAD. INYC only escalated the problem to COVAD after I went through their management chain to the top level and assured them that I would pay for the charge of having COVAD come to the house. COVAD was very helpful and quickly diagnosed the problem as Verizon's. Verizon came to my house the next day and got my service running. INYC checked in with me about a week after escalating to COVAD to tell me that Verizon would be coming to my house to work on it. Way to follow up guys.

My line went back down again last week but I haven't even bothered to contact INYC as I am so unhappy with their service. I have moved all of my websites to external hosting until I find another DSL provider.

One of the guys at INYC (Leo) recommended that I try flashcomm or Bell Atlantic as they all know what they are doing there. Perhaps I will take him up on this.

My recommendation is to go with COVAD or Verizon directly and cut out INYC as they are only a reseller and can't do much of anything on their own.

Thanks to both COVAD and Verizon for being there and providing the service. By the way, Verizon was on strike at the time and their service still far outweighed INYC.

------
Ed George
www.MCSEguide.com


member for 14 years, 6 visits, last login: 9.6 years ago
lodged 14 years ago

Comments:

Review by Tranks See Profile

  • Location: Maplewood,Essex,NJ
  • Cost: $89 per month (24 month contract)
Good "Great Quality, Great Service, Great Follow up! What else do you want?"
Bad "Nothing bad to say, only good things!"
Overall "They should be DSL Report's only reccomended DSL company."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

In working online for the past few years, I have yet to come across another provider of internet access that works so hard for it's customers. The staff is great, calling me multiple times ahead of instalation, letting me know the status of the set up of the line. Their follow up did not slow down either, calling on multiple occasions to make sure that I was fully operational and happy with the line. They let me know that their customer service was easy to access and available to me almost anytime. My entire business is dependent upon my line, I chose iNYC to have in my home (due to other responses I read), and I'm happy to reccomend them to anyone who is looking for a home or business line. My business is getting a line from iNYC now as well. VERY, VERY FAST!!!!! Don't be foolish and choose anyone else!

member for 14.1 years, 1 visits, last login: 14.1 years ago
lodged 14.1 years ago

Comments:

Review by dxc See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $60 per month (12 month contract)
Good "INYC.COM = GOOD"
Bad "FLASHCOM.COM = SUCKS NUTS"
Overall "SEE ABOVE"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Re: INYC.COM

I would like to take this opportunity to voice my appreciation to the crew
at INYC.

In March, 2000 I subscribed and agreed to a 2 yr contract for DSL service
through Flashcom. Four months have past with several failed attempts by
Flashcom to schedule an installation, at which point I starting sending threatening emails. Flashcom cancelled the contract and refunded my deposit. Going through a
time consuming and torturous process with Flashcom, left me with the feeling
that getting DSL was an impossibility.

After reading the positive customer reviews at dslreports.com for inyc.com,
I took a chance. Needless to say, after signing on with inyc.com it took approximately three weeks to be
connected to DSL.

While their charges are at a premium when compared to other providers (Bell
Atlantic, Flashcom, ...) inyc.com's service (both customer and technical) is
very good. The adage - you get what you pay for - certainly applies in the
world of DSL.

member for 13.9 years, 2 visits, last login: 13.7 years ago
lodged 14.1 years ago

Comments: