how-to block ads
|
next review in page
Review by bodosom 
member for 7.9 years, 623 visits, last login: 249 days ago
lodged 7.7 years ago
 Middleport,Niagara,NY
 Contract price not specified.  Verizon- CLEC party: Verizon
 "None" "None" "No longer offers DSL service"
| |
This entry is erroneously listed as a DSL provider and Verizon reseller. Neither is true any longer.
Comments:
 | next review in page (previous review)
Review by cyrilgrey
member for 11.2 years, 19 visits, last login: 1.7 years ago
lodged 11.2 years ago
- Howard Beach,Queens,NY
- $60 per month
- (12 month contract)
 about 90 days- Starnet
- CLEC party: Covad
- "excellent tech support, almost 100% uptime, no problems"
- "billing department errors"
- "great isp"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Vastnet is a wonderful ISP. I ordered a 350kbps line for $60/month, 1 year contract. Since then, I have had almost constant uptime. The rep I deal with in the service department knows me by first name. Whenever I call he's on the other end of the phone and generally already knows about the problem. As a bonus, he has the same service I do and if there's an outage, he's also experiencing it.
I've had two instances of downtime, both due to problems COVAD was having, and resolved in a few hours.
Install took a while because COVAD is generally slow about things in my area. I waited about three months to get the line. The physical install went very quickly, without any problems.
The only problem I've had was with their billing department which seems to make a number of clerical errors. Eventually they also charge my credit card after I specifically asked them not to use it after the install and delete the number.
Comments:
|
|
