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Speakeasy page on DSLReports
Six Month Rating

Reviews:
bullet 2179 reviews (1258 good) (478 bad)
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Review by (hidden by request)

  • Location: New York,New York,NY
  • Cost Contract price not specified.
Good "Speakeasy used to be great"
Bad "Megapath is wretched"
Overall "Stay away from Megapath, Speakeasy doesn't exist anymore"
Tech Support:


Terrible.

We used to have Speakeasy, which was great -- rock solid, excellent service.

At some point we decided to cancel our service and switch to ATT because we
could get much higher speeds. Some months later a collection notice shows
up from a lawyer in Tampa FL claiming there is an outstanding amount from
speakeasy/megapath. We NEVER received an sort of bill from them.

Tried to call three times but there were long hold times. The third time I
had enough time to hold on and get through, and the guy claimed that they
had no information on our account, we had to talk to the collection agency,
they had all the information. He didn't even try to look up the
information, he just stonewalled, which is infuriating.

Megapath gets 0 stars for service if possible. Speakeasy is dead, they're
just using (abusing) the name and squandering the trust and goodwill they
built up.


(review was emailed from domain gmail.com)
lodged 2.9 years ago

Comments:
jmedway

join:2005-02-03
Portland, OR

I miss Speakeasy

They were not perfect, but Megapath is a mess.

Review by espertus See Profile

  • Location: San Francisco,San Francisco,CA
  • Cost: $109 per month
  • Install: about 20 days
  • Telco party Covad
Good "Cheaper than XO for same service (384 SDSL)"
Bad "ISP switch was painful, long hold times"
Overall "Getting started with them is a hassle"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I decided to switch from XO (formerly Concentric) because their customer service and prices were awful. I chose Speakeasy because of its lower price and good reviews for customer service. The customer service is not good. I spent over an hour on hold one time to speak to a tech support person who couldn't help me. The ISP switch was supposed to be painless but most definitely was not. I don't regret switching but wish I'd been better prepared for a multi-day downage.

UPDATE YEARS LATER (2011): I had a >2-week outage recently and spent hours on hold, while the blame was passed from agency to agency. I had to explicitly request a partial refund for the time without service; it's not automatically given. My online tickets were not responded to promptly, as they used to be before the MegaPath purchase of Speakeasy. Furthermore, they incorrectly billed me $150 for a technician call. I'm on hold yet once again trying to get that charge removed.

After that, I'm switching to sonic.net.

member for 13.9 years, 38 visits, last login: 21 days ago
updated 3 years ago

Comments:

Review by (hidden by request)

  • Location: Pikesville,Baltimore,MD
  • Cost: $171 per month (24 month contract)
  • Telco party Verizon
Overall "Service very bad, hideing from a issue."
Pre Sales information:
Install Co-ordination:
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Value for money:



Since Friday afternoon, I cannot connect with any user in my isp provided
class c wan public addresses.
IE: 66.92.46.1-255

I can connect from Comcast or Verizon but cannot connect to any ip address
with the octets 66.92.46.***

There is a problem that Megapath refuses to even look at. So I have no
choice but to go back to Verizon.



(review was emailed from domain lbservice.com)
lodged 3.1 years ago

Comments:






Review by Mino Taoyama See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost Contract price not specified.
Good "Reliable service."
Bad "Cost a bit more. Support and terms went downhill."
Overall "Speakeasy was great. Megapath brought them down."
Pre Sales information:
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The line quality was good but after the Megapath merger support and terms went downhill. I was a customer for over a decade and I wanted to make a change. They wanted a one year contract. Not the way to treat a loyal customer. I remember the good old days when Kat was in the forums here.

member for 11.6 years, 3638 visits, last login: a few hours ago
updated 3.2 years ago

Comments:






Review by paulwermer See Profile

  • Location: San Francisco,San Francisco,CA
  • Cost: $142 per month
Good "reliable connection"
Bad "customer service; E-mail blocked by other services"
Overall "Doesn;t want small customers any more- Just MEGA ones"
Connection reliability:
Tech Support:
Value for money:

Some years back, I switched from ATT Worldnet to Speakeasy - and life (at least Internet life) was good

Then I started finding my e-mail to folks with Hotmail, Yahoo, Comcast blocked

and this is now getting worse. They do not provide accurate information on System status, and they do not try to notify customers when mail servers are blocked (it's only a few blocked servers try sending it again"

Then I discovered my VOIP service blocks some area code/prefix combinations - for good reason, but finding the info is hard. The initial customer service response was classic bafflegab, not taking the time to give me real information.

The previously reliable customer service (esp out of normal working hours) has dropped significantly - excessive hold times, bad connections (over their VOIP), bad phone tree.

And the Upload/download speed is not guaranteed; not a minimum, it's a maximum

I realize other major ISPs are no better - but I can get equally bad service for a lot less money.

member for 3.2 years, 3 visits, last login: 3.1 years ago
lodged 3.2 years ago

Comments:

Review by Kambriel See Profile

  • Location: North Arlington,Bergen,NJ
  • Cost: $85 per month
  • Install: about 27 days
  • Telco party Verizon
Good "Not Verizon. This is a real ISP. Decent value, depending on your needs."
Bad "Bandwidth caps on the newsgroups. Unacceptable hold times for techs during normal business hours and evenings.."
Overall "It's far better than Verizon"
Pre Sales information:
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What started out like a racehorse is now running like a snail during peak hours. I am just at 10000 feet from the main office and was getting above my 1500/384 performance for the first week or two in January 2001. Speakeasy has been reporting congestion issues on the NY POP, but have blamed "a few users" who are using full bandwidth 24x7 for the slow down in the area. If a few users can take down an entire region, what does that say about that ISPs ability to manage and cover that region?

In all fairness, I am waiting to see the results of the upcoming upgrade proposed by Speakeasy to the NY POP before I start calling to complain like a madman. I'm paying for the speed I want and I'm not near the max I was told I can get in my area. They would happily get my monthly fee if they provided what I was paying for in the first place. To never interface with anyone other than the billing department after an install is my idea of a perfect ISP.

My interaction with the billing department has been horrific. My original order was for 2 IP addresses and 3 e-mail accounts (including the 2 offered in my speed package). I followed the FAQ on their site for my request to have the additional e-mail addresses created and sent an e-mail to them with the two names I wanted along with alternates. I was lucky to get the two additional e-mail addresses I wanted, but they created 5 accounts... using a couple of the alternates as well as my first choices. I spoke to tech twice about this and billing once (a second time via e-mail). They were billing me for the extra e-mail accounts even after tech claimed they removed them. I have still yet to get a credit on my account for the charges they imposed for those extra e-mail addresses.

However, my insult to injury story is when I finally managed to get through to a tech to report the speed drop. I told the tech that my download speeds were great a few days before on the newsgroups and on the web/ftp. As soon as he heard "newsgroups" I started getting a lecture about how newsgroups are a haven for pornographers and warez distributors and were not designed to transfer files. Okay... I didn't need to hear your personal politics but what about the speed drop? He went on to say that they cap the bandwidth to 20kbps to their newsgroup servers. Hello? Where the hell was this in the TOS? I was told that I was lucky that I was getting between 10kbps and 17kbps from the newsgroups. Newsgroups weren't designed to transfer files? That tech better talk to all those alt.binaries moderator/admins.

Getting back to the performance issue, while I'm getting near 56k modem speed on the download during peak hours (ie. all evening), my upload speed has never dropped below 324. The upload speed is the only part of my service that has been consistently in the realm of acceptability.

Right now they are in the middle of the road since I'm giving them the benefit of the doubt until the upgrade to the NY area is complete.

----------------------

Update: May 03, 2001.

A lazy Verizon installer stole my second pair that is tagged as a Covad circuit to give a person living in the basement a normal phone. I was out of service for nine days! It took Covad 6 days to get out here to find out what the problem was and then another day before Verizon showed up to correct it. The Covad rep was the same rep who did my install and he was a great guy. He explained what was wrong and why he couldn't do anything about it, but said that Verizon had to fix it. Verizon people are hit and miss - there is no middle ground with their staff. Luckily, the Verizon tech who came out was one of the good ones and within two hours fixed the lines. My speed is back up to the low end of acceptable. However, after I called Speakeasy to report that this problem was corrected but that the speed was off... I then find out another revelation: RADSL speeds have to drop below 128/64 before Covad (the CLEC) will do anything about a problem REGARDLESS of what your speed package is. I'm paying for 1500/384 and my download speeds have fluctuated greatly since my install, though the upload speed remains consistent.

In Speakeasy's defense, I will say that since the Boston POP went live about a month ago things have been better and now they are almost ready to bring the Washington, DC POP into service. This should address the remainder of my speed issues. However, I'm still waiting to hear about the installation of those DS-3 lines their CEO mentioned in his monthly e-mail to the users back in February/March. Also, I was able to get through to their billing and tech support departments within 30 minutes each. In fact, I spent a record 60 seconds getting through to level 1 support to report my problem closed (however, the level 1 tech had to put me through to level 2 support and that took 20 minutes).

I'm waiting to see what kind of credit I get for an outage that spanned nine days. Things are improving with Speakeasy, but I'm not going to be a fully satisfied customer until they go a bit further. Look for an update to this review within the next two months.

-------------------

Update several years later....

As I'm writing this, Speakeasy is essentially a memory as they were bought by MegaPath. If you are reading this, believe the other reviews and comments in the Speakeasy forum here on DSLReports.com. I've only had mail and news services with Speakeasy for the past 8 years and that was only because I couldn't get their service in Florida, but now I'm glad I don't have their service. As soon as I can figure out how many accounts were tied to my Speakeasy address and change them (and my son and wife will need to do the same), I will be dropping them.

member for 13.8 years, 1405 visits, last login: 1 year ago
updated 3.2 years ago

Comments:

Review by donfede

  • Location: Bethesda,Montgomery,MD
  • Cost: $84 per month
Good "I used speakeasy for over a half decade with no problems."
Bad "After the recent speakeasy 3-way merger with Covad a Megapath, I have found their service to be HORRIBLE."
Overall "DSL line with ping latency over 4000ms when downloading other web pages. Service ticket open for TWO months with no fix."
Pre Sales information:
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Connection reliability:
Tech Support:
Services:
Value for money:

I had been a relatively happy customer of speakeasy.net for over a half
decade. Unfortunately, after speakeasy merged with megapath and covad, I have
had problems with their service due to very high latency (4000+ ms ping
results to their router, my first hop). Their tech support was horrendous!
After trying to get this resolved over a 2 month period, they finally
informed me that this is the quality of their service.

Needless to say, I am shopping for a different ISP. Good riddance speakeasy.

Federico Grau
frustrated (soon to be) former customer of speakeasy.net

(review was emailed from domain casagrau.org)
lodged 3.3 years ago

Comments:

Review by rachel

  • Location: New York,New York,NY
  • Cost Contract price not specified.

boo. shopping for a new provider.

i was happy to pay more for them when i set this account up years ago
because it was easy to get a human on the phone and i got a dedicated
ip, didn't need to have a phone, good rate.

called to change to a new address, they told me my rate would go up, and
it took them 13 minutes to get me to talk to the right human.

R.

(review was emailed from domain mediumreality.com)
lodged 3.3 years ago

Comments:






Review by AtariBaby See Profile

  • Location: San Francisco,San Francisco,CA
  • Business customer Business customer
  • Cost Contract price not specified.
  • Telco party AT&T
Good "polycom phones still work well, voice quality is decent"
Bad "Totally gone downhill since merger with megapath"
Overall "It's the situation you hate. You signed up with a good but expensive company that was bought out by a crappy company."
Pre Sales information:
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My Other Reviews

·Comcast
I am an IT consultant who setup speakeasy voice services in many business. They were pricey but the service and support and quality was top-notch. Then they merged with megapath. Now that they are megapath, we pay the same premium but deal with outages and long hold times and people who don't know how to support speakeasy's system. I am looking for a replacement. Avoid Megapath/Speakeasy.

member for 8.8 years, 105 visits, last login: 261 days ago
updated 3.3 years ago

Comments:






Review by jksnake See Profile

  • Location: Culver City,Los Angeles,CA
  • Cost: $105 per month
  • Telco party Verizon
Good "Pure Internet connection with none of the nonsense interference that you get from cable companies and many other DSL providers."
Bad "Nothing for Speakeasy. Verizon, the telco provider, screwed up my circuit provisioning during install. That's why the 20 days."
Overall "I have 8 public IPs that I make good use of with an enterprise class server running 4 mail servers and 1 web server."
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I have had Speakeasy DSL service for over 13 years starting with IDSL.
I have never had a problem with them that they did not resolve within 24
hours. The only issue that I have ever had was with the provisioning
carrier (Verizon) when I moved to a new location and re-established my
service there. Speakeasy is a bit more expensive than other providers
but in their case you get what you pay for.



member for 11.4 years, 0 visits, last login: 11.4 years ago
updated 3.4 years ago

Comments: