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 Review by DaturaZ 
UPDATED: 1.8 years ago
member for 8.6 years, 297 visits, last login: 102 days ago
 San Francisco,San Francisco,CA
 $70 per month (month by month)
 about 3 days
 "Service and connection always good"
 "Covad powered lines Rock!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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I live out in the Outter Richmond San Francisco, I couldnt get a fast line over 1.5Mb, since I am really far from the CO, but my lSP has been with Speakeasy (Covad lines), and service has been 100% reliable, the only thing that has made service bad had been fallen trees, or storm related telephone pole outages...I tried ATT for about 2months and serives was horrible, and line quality sucked...packets lost...
I have been with Speakeasy for about five years, though the price for 1.5Mb/386 sucks at $70/month (but I do have 3 static IP's), I rather pay that and have reliability and no loss of packets than use ATT...
I am also a avid gamer, low ping!!
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 Review by KoolMoe
UPDATED: 1.8 years ago
member for 8.7 years, 4020 visits, last login: 1 days ago
Annapolis,Anne Arundel,MD
$100 per month (12 month contract)
about 14 days
 Verizon
"Most installs well done, service reliable and speedy"
 "Billing was a PITA for a short time"
"Solid service, great TOS, competent techs"
| Pre Sales information:
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(ratings match consensus)
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We had three RTHM lines for work..well, two for work and one for my house. Was very pleased with the RTHM lines...
But with notice of bankruptcy, had to find alternatives. With three office locations, picked SpeakEasy's MultiOffice offering, mostly cause we pay to outsource our website/email, and with 384k SDSL Multioffice, webhosting was free.
Install for Location 1 was no problem: Signed up, Verizon made a loop qualification within two weeks (!!), install date given, tech showed up, line was installed, speeds are good.
Hassle: we wanted DHCP/NAT, but they couldn't get it working on the Netopia 7200. No idea why. IMO, they should have sent us a new router... So we just setup our own firewall anyway.
Location 2 was no problem either. This was at home, so pretty basic. Installer came, ran wire, service up and running at advertised speeds and no problems since.
Hassle: I needed a line run about 15 feet from MPOE. Installer said no problem. He was onsite for about 45 minutes. At end of install, was asked to sign his 'inside wiring invoice'. I assumed it was just so he could account for his time. However, few days later, an $88 wiring charge appears on my bill! When inquired, turns out installers are only allotted 15 minutes per house, and more is charged to the customer!
Neither SpeakEasy nor the Covad installer mentioned this extra charge to me. I had to bitch and withhold all payment for a month, but finally got the charge credited back. No way I was gonna pay this blindside bill, especially paying $155 a month! They resolved it to my satisfaction.
Location 3, a little more of a problem, though I think most blame lies with Ameritech. They continually missed their loop qualification dates, so Covad had to keep pushing back the install date. Was JUST installed, 6 weeks after contract was signed. Thank GOODNESS the RTHM line was still working!
SpeakEasy not to blame here, maybe Covad, likely Ameritech.
Still trying to get DHCP/NAT working there, but hopefully will be resolved. If it doesn't work, will need to do a firewall there too. If they can't get it to work, a little suspect of their Netopia capabilities (though they've been very friendly  .
Overall hassles:
Billing's 'voicemail box is full' happened too often. Get more message space or check and clear them more often. But overall, not a big thing. Just tried later. And some credit for problems related to WTC tragedy.
They MUST make installers tell you, or otherwise notify you, that more than 15 minutes of installer time will be billed TO YOU. I was stunned at the charge, and was pissed, though finally satisfied.
'MySpeak' (aka 'TAC') needs a little improvement. Our IP ranges, Gateway, subnet, etc have changed for 2 of 3 locations, but MySpeak page does not reflect those changes. Have been a couple hassles using wrong IP's, needing to call and get new ones. That's the only defficiency of that site- overall, their site is very helpful and well put-together!
**update** TAC is better, but the billing/payment section still needs improvement...
Overall opinion:
Very happy with SpeakEasy since they did the right thing and fixed the inside-wiring billing hassle. Tech support wait not unreasonably long, and helpfuly, friendly folks on the other end. A little pricey, but hey, I could get Residential service if cost was the biggest factor. Keep my lines running at good speeds and answer my questions in a timely manner, and I'll be a faithful customer for years!
So, when is VoIP coming?
---
Update 11/12/2004
I continue to be very happy with SE. I've gone through a couple upgrades over the years (that last review was 2002, I think) and my costs have gone down or stayed the same.
I now have the 6.0/768 package which gives me about 4.5/640 fairly reliably (sometimes a bit more, sometimes a bit less - I've yet to break 5.1 down).
My house has apparently moved over the years. I'm now at 9700ft as opposed to the 6000ft when I first got DSL here. But for that distance, I'm pleased, though faster would be cooler (esp. upload - 1mb someday!).
The value, though, I think is the best part. As more and more ISPs crackdown on usage, SE remains solid in their committment to allow the ability to run servers and no caps. With the work I do (large multimedia files), this is crucial.
Very pleased with stability, very pleased (mostly) with tech support when I need it. Very pleased with the overall deal. Would love faster, would love cheaper, but it's worth what I pay so far.
Looking into OneLink and VOIP. Not yet - waiting for the whole thing to stabilize a bit - but someday, no doubt.
I continue to highly recommend SE to those who need the flexibility and service they provide. If you need a basic connection and don't mind it up and down, go with your ILEC or cable. You want a quality connection and company (and ain't too far out), go SpeakEasy!
---
Update 07/01/2006
I switched to OneLink. If you do this, definitely get it installed and running before you cancel the current shared ADSL service. Once I was satisfied OneLink was solid, I cancelled. I spend about $5 more per month and got slightly better down speeds (pretty consistent 5.0/640).
I run SunRocket VOIP over that OneLink line as a secondary business phone and fax line.
I still have 1 line with Verizon for main house and 911 reliability.
My connection still drops when it rains a lot which kinda sucks, but I can live with it.
Still pleased with the service. I do hope they work out something to resell FIOS as it's coming very soon. Not sure how loyal I can be....
--
Update 03/26/07
Speakeasy has been purchased by Best Buy. I'm pretty sure my contract is up, or is shortly. Will give them some time to work out a current speed issue and see where it goes.
Ever since the Feb. ice storm taking down my POTS line and VZ taking down my OneLink line when fixing the POTS line, then the FIOS installers rigging the DSL signal from the pole-to-house using the POTS line's 2nd pair (which, with Fios, doesn't/shouldn't have a dialtone runnning through the 1st pair any more)...about two weeks after all that, my line is only stable in Safe Mode.
So if that's resolved, I'll may just wait and see where the Best Buy purchase leads. If not resolved, I'll likely bag it for FIOS (or alternate [LB]DSL) sooner than later. Not gonna pay this premium for 3.0/768.
I am also reducing my rating with the change from 5 to 4 for 'Connection reliability' and 'Value for money'.
--
Update 01/08/08
Goodbye Speakeasy.
With the same speed (slightly faster) available via FIOS for more than half the cost (doing triple play, so essentially $40/month), I just can't justify the premium anymore for unreliable service. The line did stabilize for the most part, but would still go out at the slightest hint of thunder. Then more recently, would have significant routing issues when trying to watch online shows (nbc.com, etc).
Was sure to ask the VZ installers to LEAVE my POTS copper up, just in case, and I do miss the ease of running servers at home via my SE static IPs... But as long as the VZ line is stable and up, no regrets so far, even if I am feeding the behemoth.
SE should have worked harder at reselling VZ's FIOS service.
-KoolMoe
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Review by waka
UPDATED: 1.8 years ago
member for 7.4 years, 740 visits, last login: 121 days ago
Tacoma,Pierce,WA
$65 per month (12 month contract)
about 17 days
Qwest
"Static IP, Shell access, Good Speed"
"A little pricey, cap on newsgroups, slow tech, questionable billing"
"Used to be one of the best, now they are at best average."
| Pre Sales information:
Install Co-ordination:
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(ratings well below consensus)
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Service: 1.5/128 ADSL w/Static IP
Cost: $69/month
Installation Cost: None
Equipment Cost: None with rebate
I've had a lot of experience with DSL, and the product that Speakeasy and Covad have put together is a good one. The cost is a little steep for most people, but you really do get what you pay for. In my opinion., the service and price I got is the next best thing besides getting a business class service.
They offer static ip, shell access (for the hardcore user), newsgroup access (although they recently placed a cap on this), and if you want to you can run a small server (email, ftp etc) out of your house.
The tech support is great for the average user as you can reach SE on the forums, phone or email.
Ping times are great as well. I'm getting between 10-15 ms from my local Gateway and DNS IPs. Downloads are fast and i'm getting 90-95% of the speed that was advertised (It helps that I'm only about 5,000 ft from the CO).
My only problem I have/had is that I signed up for the Xbox promotion, but instead got put on the "$29/month for three months" promotion.
Overall I'm very happy. Not as good as my T3 connection at work but then again I can't play games there either.
Thanks for listening!
----------------------------------
Update: 9/6/06
Lots of problems with Speakeasy in the past year: packet loss, latency issues, billing issues, disconected circuits.. Most recently Speakeasy is using the FUSF fee elimination to get more money out of each and every bodys account. My Speakeasy "Regulatary Compliance Fee" has gone up over $1.65. I've asked several times why my fee's have gone up so much and also tried to get itemized details on what goes into this fee but have been unsuccessful. Check out the speakeasy forum for more details.
»End of Reg Fee = Higher Reg Compliance Fee???
---------------------------------------
Update: 1/2008
Disconnected. While the service was for the most part reliable the support from Speakeasy has gone down the tubes. I would look elsewhere.
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Review by tkdslr
UPDATED: 1.8 years ago
member for 5.5 years, 671 visits, last login: 96 days ago
Pompano Beach,Broward,FL
$57 per month (12 month contract)
about 6 days
BellSouth
"Order status updates are nice.."
" taxes and/or fees placed on invoices."
"expensive .. but the alternatives are quickly disappearing."
| Pre Sales information:
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(ratings match consensus)
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Install ok.
I had a pre-existing Bridged service (Static IP) through a Bell South reseller ...
I opted out of having them ship another me yet modem, I used to be one a Directv DSL's beta sites for DSL modems.. except they never responded to my email about correct VPI and VCI settings.. I did some research and had to guess.
.. speed is what I expected for a 1536/384 connection.
Bellsouth wires.. Covad switch in CO..
MY. biggest peeve.. Speakeasy tacking on all sorts of bogus taxes and doubling billing.
Without consent.. they billed two months up front.. OH.. A gave them a credit card to establish service.
Florida is a ZERO internet tax state.. neither state nor local governments can add any taxes to the bill..
Here is a break down of my bill ..
49.95 Monthly DSL line charge
1.87 Federal regulatory fees
Tax Reimbursements:
2.38 Utility tax city
2.72 Utility tax State
0.95 Statutory Gross receipts tax
1.50 Regulatory Compliance fee
=======
59.37 (total fees and other crap for each month service. )
Everything below Federal reulatory fee is a fraud..
Florida has specificaly voided all utility taxes on communications and replace it with
a comprehensive bill Ch. 2005-148.. which excludes comunications services from being defined as utilities. And Ch. 2005-187
»www.myflorida.com/dor/tips/tip05a19-03.html
"Prior to July 1, 2005, when Internet access service was sold with taxable items or services for a single price, the entire charge was subject to tax. However, in the 2005 session, the Florida Legislature amended the applicable law to comply with federal requirements."
"202.11 Definitions.—As used in this chapter:
(3) “Communications services” means the transmission, conveyance,
The term does not include:
(a) Information services.
(h) Internet access service, electronic mail service, electronic bulletin
board service, or similar on-line computer services."
....
Specifically..
»www.myflorida.com/dor/tips/tip05b06-04.html
limits Gross receipts taxes to Electricity and Natural Gas services as communications services are NOT defined as utilities.
=======
Public (Federal) Law 108-435 Dec 3, 2004.
"A bill to make permanent the moratorium on taxes on Internet access and multiple and discriminatory taxes on electronic commerce imposed by the Internet Tax Freedom Act."
"SEC. 2. FOUR-YEAR EXTENSION OF INTERNET TAX MORATORIUM."
"(a) MORATORIUM.—No State or political subdivision thereof
may impose any of the following taxes during the period beginning
November 1, 2003, and ending November 1, 2007
‘(1) Taxes on Internet access"
"10) TAX ON INTERNET ACCESS.—
(A) IN GENERAL.—The term ‘tax on Internet access’
means a tax on Internet access, regardless of whether
such tax is imposed on a provider of Internet access or
a buyer of Internet access and regardless of the terminology
used to describe the tax.. "
It should be noted.. that Florida specifically exempted all taxes on Internet services for a substaintial period.. Thus voiding it's right to excerise the grandfather clause..
Note: These recent changes are not included in the federal register which was last updated in Jan 19, 2004).. ref
»uscode.house.gov/download/pls/47C5.txt
I've lowered my ratings of Speakeasy, Inc. for five reasons.
1.) They've tacked on state and local taxes on my monthly bills again. (~12 months after I won my previous no tax argument. The Best Buy loot and pilage effect?)
2.) They upped the regulatory compliance fee (1.50 to 2.97) once the FCC dumped the universal access fee. (RC Fee is yet another bogus fee/deception and should have been included in the advertised service price.)
3.) I've found additional documents that Florida communications tax does NOT APPLY to providers or purchasers of "Internet access". it's a TAX EXEMPT service.
4.) My city has informed me that no utility taxes are being paid by Covad nor Speakeasy. (SE/COVAD tax fraud confirmed.)
5.) My DSL connection speeds continue to degrade overtime, despite deploying the latest/greatest ADSL2+ modem tech.. I'm now @ 928d/384u with periods of high CRC error rates.
======
I've upped my review ratings based on recent performance.
DSL connection at slower speeds are rock solid.
BS/AT&T has installed a environmental box next to the neighborhood wiring box(T2 or D2?), but they haven't placed any equipment in it (YET). Hopefully, I'll get my lost speed back once the BS/AT&T users are migrated away from the long copper loops shared with my circuit.
Taxes ... Recently congress/WH passed a 7year (pubic law 110-108) renewal of the tax exemption/override for aDSL circuits and specfically expands the definition of tax exempt internet access to include the intermediate infrastructure (like Covad reselling service to SE.) I'm currently not being charged for discussed taxes, but many SE CUSTOMERS are being charged those QUESTIONABLE taxes. (I.E. Squeaky Wheel)
Some history on the tax issue.
»www.cbpp.org/3-15-04sfp.htm
Followup comments:  tkdslr
join:2004-04-24
Pompano Beach, FL | My city is reporting that no taxes are being paid. I talked to LHP city finance manager.
No utility taxes are being paid by either Covad or Speakeasy.
I've put in a call to Florida's tax evasion hot line. | |
| | | |
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Review by kketell
Posted: 1.9 years ago
member for 1.9 years, 15 visits, last login: 314 days ago
Sunnyvale,Santa Clara,CA
$150 per month (12 month contract)
about 10 days
AT&T
"Fantastic Customer Service"
"ADSL2 has been painful"
"I really like them, but this new service is not working for me at all."
| Pre Sales information:
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I have been with Speakeasy for years now. ADSL was ok, but the original modem had to be reset periodically. A new modem made the service much more reliable.
Then... along comes ADSL2 with promises of better reliability and higher bandwidth. I have been effectively down now for over a week while AT&T, Covad and Speakeasy all collectively scratch their heads trying to figure out why my service is so bad.
Don't get me wrong here. Speakeasy has been fabulous and very responsive. The line just is not working at all well. I am supposed to be getting 8M/1M but am seeing worse performance on my new line than I had ten years ago on my modem.
Would I recommend Speakeasy? You bet; just based on their stellar customer service and the multiple years of reasonably good performance.
Would I recommend ADSL2? Probably not; based on how poorly it is working for me at the moment. I did have ten days of great solid performance, but it did not last. That is the part that I find so frustrating too; I did have solid numbers for about ten days.
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Review by litephaze
UPDATED: 1.9 years ago
member for 4 years, 189 visits, last login: 9 days ago
San Francisco,San Francisco,CA
$112 per month
about 12 days
Covad
"SpeakeasyŽ is VERY FLEXIBLE in terms of working out terms, etc."
"Wish e-mail storage was above 100megs ;-o"
"They KNOW customer-service! WHO else in telecommunications does that?"
| Pre Sales information:
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In spite of e-mail cap. limit, it is WELL WORTH IT!! They have been SO GOOD TO ME!!! Since when does a company do that these days? Hell, yer phone can get cut-off NO NOTICE!!! Just for calling customer service too much. Hence, next thing you know, you get a notice days later explaining "why" and if you have ANY questions, to call customer service$%$&^^)(*&!!!! Speakeasy has been VERY GOOD to me on not several but MANY occasions. I'll take a shabby e-mail box ANY day when you get what I do from said business. I STRONGLY recommend Speakeasy™
Something I forgot to mention: (12-21-07)
IF in the UN-ANTICIPATED event, "you" are burdened by a virus/trojan, etc., it is NOT unusual for an ISP to interrupt your service for "security reasons"!
Speakeasy™ will actually take the two minutes (if that) to phone the customer (based on the contact furnished to them) and start the conversation with: "In case you aren't already aware...". To me, that has been a HUGE help! jUST WANTED to add that in there...
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Review by audaibnjad
Posted: 1.9 years ago
member for 1.9 years, 11 visits, last login: 1.2 years ago
Sunnyvale,Santa Clara,CA
 Business customer
$100 per month (12 month contract)
about 7 days
AT&T
"Great customer support; good guarantees"
"They have to work with a crappy phone company"
"This is the best you can do for DSL."
| Pre Sales information:
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After having serious stability/quality issues with local cable (»/comment/65870) I wanted to try something different. I've used Speakesy in the past, and they're a superb ISP.
The initial guess for my phone length was 8800 feet. I ordered the ADSL2 8.0/1.0 mbps service. The initial installed line length was 7400 feet; even better!
However, AT&T quickly "repaired" the line to 10400 feet -- beyond the range of ADSL2. So I put the speed down to 3.0/768 at about $100/month with a 1-year contract.
I'm still using the ADSL2 modem (BroadExtent BritePort 8012-G1) with the ADSL1 service.
The link is sometimes stable at this rate; however, it's had a few drop outs, high latency issues, and connectivity problems. This is in particularly true when playing World of Warcraft (this game seems to be hard on the 'net for some reason).
Even when not playing, there have been occasional serious connectivity issues.
So, the biggest issue with Speakeasy (which bothers me tremendously) is their contracts for the wireline providers. The actual wire is provided by AT&T; however, Speakeasy isn't allowed to talk to them. Instead, Speakeasy talks to Covad, and Covad talks to AT&T. This is a horrible arrangement, and it leads to issues with the AT&T wires being unresolved. The end result is that I have poor wires between me and the CO; however, the measurements are usually within AT&T's specs (at the time they measure it), so it doesn't get fixed.
I've even managed to get a Covad tech at my house at a time when an intermittent problem existed. He wrote down the info & sent it to AT&T. AT&T techs did their own measurement, but the intermittent problem wasn't surfacing at that time, so they did nothing about it. And there's nothing I can do about it other than complain again. I've had Covad techs at my house about twice a week for the last 6 weeks. The end result is an unstable line.
However, not all is lost. At the end of the first 25-day no-fee cancellation guarantee, I canceled the service and immediately ordered a new one. Speakeasy was okay with this (they even suggested it!). The end result being I could get a new line from AT&T, and try my luck with that one. The Speakeasy support was fabulous.
I'm currently in the middle of the second attempt, with only marginally better results. I think I'll have to give up on the service due to poor phone lines.
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Review by algollyeasy
Posted: 1.9 years ago
member for 1.9 years, 2 visits, last login: 1.9 years ago
Forest Hills,Queens,NY
$100 per month (12 month contract)
about 35 days
"service will be good when it's up"
"taking a while"
"this review will be updated when I have service"
| Pre Sales information:
Install Co-ordination:
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(ratings match consensus)
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Order placed: Nov. 8 -- Speakeasy through Covad through VZ.
Nov. 9 Verizon claims my apt. does not exist. I live in a bldg with 162 apts., but only 7 are in the VZ database.
Nov. 16 first attempt to correct address
Nov. 20 gosh Covad now have my address.
Nov. 22 Verizon rejects my correct address even tho I have phone service with them.
Nov. 22 Covad gets address to VZ and ships my modem on Nov. 26
BTW, all of this cribbed off the excellent Speakeasy website.
Dec. 4 VZ tech visits for the 5 secs I'm out and tells me I need a second phone line and a bunch of other lies and then admits he did not have to visit my apt. at all and promises to fix it.
Dec. 5 VZ claims AOK but Covad says the line has issues. Install cancelled for Dec. 7 and rescheduled for Dec. 11
Dec. 5 Covad cancells install and says will talk to VZ on Dec. 6 and then do its own test on Dec. 7.
Followup comments: rmagahiz
join:2003-05-20
Dumont, NJ
| Sounds so familiar We moved our company last December four floors down in the same building. Ever since then, we have had nothing but grief from Speakeasy, who has shown no willingness in helping this formerly happy business customer have their T1 line moved. The best they keep coming up with is "new service request, 25-30 business days" - what!?! Three months of paying for absolutely nothing, and $600 termination.
I just slammed down my phone on them, after having been stuck on hold trying to cancel our account. What kind of way is this to run a business anyway?
--
Heavy Heavy Water »t2o.blogspot.com | |
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Review by NgtFlyer
UPDATED: 2 years ago
member for 9.3 years, 1048 visits, last login: 76 days ago
Marietta,Cobb,GA
$99 per month (12 month contract)
about 6 days
BellSouth
"Excellent communication, very prompt order-to-live, knowledgable staff."
"A tad on the pricey side"
"You get what you pay for. Higher price = better service and better network"
| Pre Sales information:
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(ratings above consensus)
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After spending a couple of weeks reviewing different DSL providers, I decided to give Speakeasy a call. (My other choice would have been DirecTV DSL, glad I chose Speakeasy since I would be switching anyway!)
The person I spoke to in sales was very knowledgable about routing and networking. This was the deciding factor. When I can ask a fairly advanced question and get a quick accurate answer BEFORE the sale, I know that I am in for good servce AFTER the sale.
I ordered the 608/128 Sysadmin package that includes two static IP addresses, shell, rebate for the price of the self install kit which includes the Zyxel ethernet modem.
Speakeasy has a member page called "My Speakeasy" that gives access to all details about the account, webmail, news, status, etc. Among the choices you have is an order status page. This was kept up to date and provided me with the details I was looking for as the order progressed. When the self install kit arrived six days later, installation was a snap and my line was already live. I was online within 15 minutes of opening the box.
The connection itself has no bandwidth usage limit, no port or protocol blocking or watching and no limits on connections into or out of my network. For the IT professional, this is excellent. Of course, this means that the customer must take proper steps to secure their connection and configure their network.
Routing is very efficient with very low ping times throughout and zero packet loss. reliability has been perfect. I have only had to call technical support one time, and my call was handled courteously with minimal hold time and an instant resolution.
I would highly recommend Speakeasy for the technical professional who knows what he/she wants. Various packages and speeds are available.
I am completely satisfied with my choice in Speakeasy as my DSL provider.
**Update** Feb 6 2005
So here it is, two years later. I'm still a very happy Speakeasy customer with my highly upgraded account at 6.0/768. I work for a small IT solutions firm which has me in the field all the time. The nature of this business require a reliable connection to my servers back at home for diagnostics and tool availability. I have VPN tunnels established to a couple of places and push/pull a lot of data. No caps, connection is always fast and *always* up. In fact, my DSL connection is much more reliable than the Bellsouth T1 at the office, which has packet loss and sees downtime weekly. All of the engineers (all four) at work have been using my servers while in the field and have been very impressed with both speed and reliability. The connection just plain never goes down.
The few times I have needed to contact SE for support have always been an excellent experience. I have always been impressed with Speakeasy's well-trained team of engineers who extend best examples of courtesy and professionalism.
I still have the same Zyxel 645M. I think in two years this modem has required reset maybe three times. Not bad, considering I know of enterprise grade routers that need more attention than that.
Hats off to Speakeasy. Two years total customer satisfaction and hopefully many more!
**Update** Jan 27, 2007
Two years since my last update and absolutely nothing has changed. The connection is still solid, tech support (which is rarely ever needed) is always prompt and professional. Same Zyxel modem. Four years and counting. I'm very satisfied!
**Update** November 25, 2007
Almost another year, no change. I did finally ditch the land line and go with a dedicated data (Naked DSL) line. I was able to keep the same IPs and downtime was about the prescribed five days. Speed and reliability are still excellent.
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 Review by treeman
UPDATED: 2 years ago
member for 9.3 years, 1499 visits, last login: 1 days ago
Alexandria,Fairfax,VA
$89 per month (18 month contract)
Verizon
"Things are better every day"
"Sign up got fouled"
"Speakeasy is great"
| Pre Sales information:
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(ratings below consensus)
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Well the sign up was a mess but things have gotten better all the time.We have had the service for almost 6 months now and it has been rock solid,in fact we now may get to go to 1.5/768.Have had no problems what so ever.Tech keeps us informed of any maintance work and it is always done late(1:00 am or so EST)and by then I'm sleeping anyway.2 static IP's- 5 emails-1.5/384(for now)free fileshack-and many other perks.Keep up the great work Speakeay-you pay more but like i said I would rather have steak than a greasy Mac
11/3/07 Well we not only dumped Speakeasy 22 months ago (after they just turned to crap all of a sudden), we dumped the Alexandria, Va area and headed to the mountains, sold the house there right before the market fell apart and did VERY well. We now live in a 4 season resort in the Shenandoah Valley, kids have a great time. Our service when we first moved here was through Adelphia. We had no problems with their service, then Comcast took over and guess what we still have had no problems to mention. Living in an area where customer service is important for a company to stay alive may make the difference
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Speakeasy
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