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 Review by jferello 
member for 12.2 years, 2459 visits, last login: 1.3 years ago
updated 9.2 years ago
 Hatboro,Montgomery,PA
 Contract price not specified. - (month by month)
 Verizon- CLEC party: Covad
 "Great website, Love the TAC, Excellent Communication, Fast,Static IP" "None" "Excellent service, great company, Deserves A+++++++"
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Well, I removed all my old reviews of SE because I have changed plans so many times. Anyway just recently I upgraded my service from 1.5/768 to 3.0/768 and I love the speed. The service is still outstanding and I will be with SE for another year.
Also, just yesterday I got an email from SE stating that I will be upgraded to 6.0/768 this thursday for FREE!! So this cements my commitment even more with SE.
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Review by vervegroup
member for 10.4 years, 814 visits, last login: 2.3 years ago
lodged 9.2 years ago
- Stamford,Fairfield,CT
- $74 per month
- (12 month contract)
 about 45 days- Southern New England Telephone
- CLEC party: Covad
- "Uptime, low ping rate, low hops"
- "long install time"
- "great value"
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Much happier here than with Cableivsion (Optonline).
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 Review by Karl Bode
member for 13.2 years, 6355 visits, last login: a few hours ago
updated 9.2 years ago
- Astoria,Queens,NY
- $59 per month
- (12 month contract)
- "Great Content. Friendly support."
- "Poor Communication. Understaffed."
- "Not sure yet...."
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- -- --- ---
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 Review by Landshark
member for 11 years, 3835 visits, last login: 2 years ago
updated 9.2 years ago
- San Diego,San Diego,CA
- $50 per month
- (12 month contract)
- about 13 days
- SBC
- CLEC party: Covad
- "Just about everything"
- "None"
- "Very satisfied"
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As a DirecTV refugee, I'm very satisfied so far, though I admittedly went live with Speakeasy just last night.
Turnaround from order placement to going live was 13 days, but I'm certain that can be attributed to everything happening during the major holidays period of the year, plus Speakeasy and Covad most likely (I would imagine) being flooded with service orders from people leaving DirecTV. So, I have no complaints about that at all.
Speakeasy's "MySpeakeasy" page logs all developments during implementation of the service order, which was greatly appreciated. Wording of some points in the log caused me a little confusion, but replies to the queries I sent to tech support cleared those up.
Only oddity I've had since going live was being unable to authenticate to the Usenet server, despite my being sure I followed all instructions on what to enter in my news program (Agent). But I consider this to be minor, as Usenet has always been a low priority for me, and I can always look at posts on Google Groups. So, I sent a query about the problem to tech support.
I ordered 608/128 speed; haven't had a chance to test it. Speakeasy uses static IP numbers.
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Addition:
The Usenet authentication server was remedied by tech support resetting my password for it. All is fine regarding that now.
I keep forgetting to do a speed test to mention here. Will keep working on remembering to do that.
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Apologies for never posting my speed tests here, but I am going to be closing my Speakeasy account. Intermittency problems created by my being at the extreme far range from my CO for ADSL recently accelerated to the point my DSL service failed entirely. At that point I had to decide DSL was just getting to be too much of a hassle for me.
So, I ordered Roadrunner cable service. That has been installed and is working wonderfully. (I'll try to do a new review of Roadrunner in a few days, assuming all continues to go well.)
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Review by mstuartm
member for 9.2 years, 5 visits, last login: 6.4 years ago
lodged 9.2 years ago
- San Francisco,San Francisco,CA
- $69 per month
- (12 month contract)
- SBC
- CLEC party: Covad
- "Reliable connectivity, initially excellent customer service and tech support"
- "Completely bungled my move to a new address, recent service and support was incompetent"
- "What was once a great, techie-friendly ISP is slipping badly in quality"
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I was a very satisfied Speakeasy DSL customer for the past three years. We had moved twice during that time, and both times Speakeasy and Covad (our CLEC) did an excellent job of getting our service re-established at our new address quickly and efficiently. In addition, Speakeasy's support team had always been highly knowledgeable and efficient, and we had experienced almost no downtime throughout our relationship with the company.
Unfortunately, the third time was not the charm in this case. On February 1, we moved yet again. Almost immediately, Speakeasy informed us that Covad was having trouble validating our new address and phone number with SBC. On no less than four occasions, Speakeasy requested that Covad escalate the problem beyond their Level Two support staff, and in each case Covad refused. In addition, Speakeasy informed me that Covad had contacted SBC, and SBC refused to specify what the problem was beyond stating that there was some sort of "issue" associated with my new address and phone number.
Finally, the day after Speakeasy had promised yet again to prompt Covad to escalate the issue to its senior support staff, Speakeasy suddenly notified me that it was cancelling my DSL order. The last message I saw on my online order status page was a note from a Speakeasy support team member, stating that I would NEVER be able to get DSL at my new address due to the mysterious "issues" associated with my new phone service.
In addition, less than an hour after receiving the cancellation notice, Speakeasy also cancelled my dialup account and my access to Speakeasy's online customer service and support tools. They did this without ANY advance notice and without my permission or approval, in spite of the fact that my dialup service--for which I was still paying--was my only means of home Internet access at the time. Finally, repeated email to Speakeasy support staff, asking them at least to explain this sudden action, went unanswered.
The next day, I signed up for DSL service with Sonic.net, a local (SF Bay Area) ISP which deals directly with SBC rather than working through a CLEC such as Covad. They immediately informed me that the "issue" with my new phone service appeared to be a corrupt record in the SBC customer database--a problem which the Sonic.net staff promptly fixed in conjunction with the SBC customer service staff. According to the Sonic rep, anyone at Covad should have been able to recognize and fix the problem simply by speaking with a SBC customer service rep and double-checking my service information.
Here's the bottom line. First, it appears that although the problem establishing my DSL service was mostly Covad's fault, Speakeasy proved totally unable to escalate the problem beyond Covad's front-line support staff--a staff which happens to be outsourced to an offshore company. Covad simply refused to escalate my problem to the company's domestic senior support staff, and Speakeasy apparently could not or would not find a way to force them to do so.
The second, and much more serious issue, was the fact that Speakeasy then terminated my dialup access without advance notice and then refused to respond to my complaints about the service termination. This reflects fundamentally unsound customer service--and since Speakeasy was once renowned for their customer service and support, this was especially disappointing. A note of apology, or even an acknowlegement that Speakeasy made a mistake, would have gone a long way toward satisfying me, but Speakeasy proved unable even to take this simple step.
A final note: Like any individual experience, my anecdote may or may not reflect a trend in Speakeasy's customer service record. So I posted my story to an email list to which I belong--a list with a large Bay Area membership and a large number of members who work as software developers, sysadmins, and other IT professionals. The verdict: five other Speakeasy-related stories, including four extremely negative recent experiences versus one positive experience.
I have concluded that Speakeasy has grown too large and too quickly for its own good. There is no excuse for the way I was treated when my service was terminated without warning, and the company's relationship with Covad suggests that Speakeasy carries absolutely NO influence with its much larger "partner."
I won't do business with Speakeasy in the future, and I am actively referring friends and business associates to Sonic.net, which did an outstanding job getting my DSL service re-established quickly, efficiently, and at a great price.
Note (updated March 4, 2004): I received an email today from a member of Speakeasy's senior management, apologizing for how my order was handled and promising to use my experience in order to attempt to improve their service procedures. Although it's too late to get me back as a customer, I am impressed with the speed and sincerity of the email I received from Speakeasy. It does show me that in spite of the problems I experienced, Speakeasy still takes its customer service and support very seriously.
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Review by Kenton3
member for 9.2 years, 0 visits, last login: 9.2 years ago
lodged 9.2 years ago
- Seattle,King,WA
- $100 per month
- (12 month contract)
- Qwest
- CLEC party: Covad
- "Superb latency, excellent throughput, very short hold times for support"
- "not the lowest price around"
- "high quality"
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Overall very happy with service. 1.5/768, static IP. Subscriber for 8 months.
Install went perfectly, so I have no complaints there.
Customer support is excellent. Very low hold times, competent helpful staff.
Latency is superb. I get 10ms to my ISP, and 20ms to major websites like google and yahoo. Ideal for gaming. I never notice any change at any time of day.
Throughput is very close to rated speed. I never notice any change at any time of day.
Reliability is good. I estimate 99.8% uptime, and most failures are beyond the control of Speakeasy (backbone hardware failures, DDoS attacks, etc.). They are very good about posting outage reports so that customers know what's going on, and they quickly fix any issues. People used to reading about 99.999% uptime may think that this isn't very good, but I've seen several instances where other ISPs (comcast, and comcast again) has had regional downtime for a week at a time while they shipped in a replacement router. I count partial outages as downtime. Anyways, if you require better uptime than this the cheapest solution is to simply have a second connection to another ISP.
Their AUP is excellent, and they never filter or shape traffic.
Basically what you get with Speakeasy is quality. Customer service, latency, reliability. You get what you pay for, and if you want quality this is it. If you want low prices this is not it.
If speakeasy doesn't have a PoP in your city/region then you might want to ask around since their latency may be less than it could otherwise be.
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Review by RBordley
member for 13 years, 432 visits, last login: 2.8 years ago
lodged 9.2 years ago
- Alexandria,Fairfax,VA
- $49 per month
- (12 month contract)
- about 18 days
- Verizon
- CLEC party: Covad
- "Great Customer Service, Coordination, and Followup Contact"
- "NONE"
- "Quick response to problem and GREAT Customer service"
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I ordered Speakeasy service on Feb 6. The rep was very informative on the options available. I had just moved in to a newly built townhouse community; therefore, the street address are all new and not loaded into anyone's locator database. The rep directed me to a site to get the information I needed based on my unpublished location in order to determined service could be provided.
The rep researched my information and qualified me the next day via email with the option available. Covad and Verzion reponse was so fast that the actual work to provision the line was done ahead of schedule; however, being in a newly built community, verizion made some mistakes on the physical connections. The same thing happen to me when our phones lines were installed. Therefore, I was not surprised.
So, instead of being up and running in 10 days, I was up in 15 days. That is quick!
Speakeasy.net stayed on top of the entire matter and I was emailed an update every business day and was called every other day with a status update. This is customer service at its best. I'm sure others have had some nightmares, but all I can say is Speakeasy is number one as far as DSL Providers.
I use to be a Covad.net subscriber, but Speakeasy offers better speed rates and montly price.
Well, I could go on and on and on, but I won't for now.
Thank you Speakeasy!
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Review by era2000
member for 9.4 years, 136 visits, last login: 7.4 years ago
lodged 9.2 years ago
- Bronx,Bronx,NY
- $49 per month
- (12 month contract)
- about 10 days
- Verizon
- CLEC party: Covad
- "Great pings, high upload, friendly support staff."
- "None so far."
- "For me worth the extra $20 a month for faster service."
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2.19.2004
My 4th ISP in 2 months and it finally looks like I found what I'm looking for. Good pings and relatively fast up and downloads on the 1.5/256 plan. I'm getting like 1250/350 because covad provisioned my upload at 386.
All wasnt fine at first though. When I got my modem (one day after loop install) It wouldn't sync at first so I called tech support and they fixed it in a few.
I must say they have very friendly reps and I like the way trouble tickets and order info is show on my/speakeasy.com.
I'd definately recommend Speakeasy to anyone shopping around for dsl.
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Review by ehofherr
member for 9.2 years, 60 visits, last login: 5.1 years ago
lodged 9.2 years ago
- Chicago,Cook,IL
- $50 per month
- Ameritech
- CLEC party: Ameritech
- "Has yet to fail me in two plus years-always up, always fast"
- "none-they allowed me to host a friends server while he moved then moved him back to his phone line!"
- "It costs money to have your own ip addresses, but some people can make that work for them!"
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No ppoe garbage!
times are:> > > > > your
> > > > > download «1169 kbps
> > > > >
> > > > > your
> > > > > upload «328 kbps
which is way better in a neighborhood where sbc trucks are constantly circling the block than you'd get on their networks
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Review by uchima
member for 10.6 years, 6 visits, last login: 9.2 years ago
lodged 9.2 years ago
- Naperville,Will,IL
- $82 per month
- (12 month contract)
- about 16 days
- Ameritech
- CLEC party: Covad
- "Like their liberal TOS"
- "Dealing with their web-based tech support was frustrating"
- "I think they are a good company that has grown a little too fast for their own good"
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Prior to this I had been using their IDSL service for about 15 months. At the end of January, they e-mailed me asking if I'd like to upgrade from IDSL to ADSL (ADSL was not available in my area when I originally signed up, or I would have had it to begin with). The deal they offered was decent -- free installation, free hardware, and a slight reduction in my monthly bill (yes, IDSL is expensive). On 2/2 I gave them the go-ahead to proceed with the upgrade.
Installation went smoothly. The trouble started when I tried to activate the 2nd static IP address that is included with my package. The second IP addresses simply would not work. Tech support agreed to reprovision it, but mistakenly reprovisioned it to my old IDSL line instead of the new ADSL line. After repeated requests (over a period of several days) through their web-based support interface -- and repeated claims by them that they had fixed it, when in fact they had not -- I called their 1-800 support number and spoke to someone, who was able to correct the problem within 5 minutes.
Moral of story: Just call the toll-free support number; don't even bother trying to submit a support request through their web site. I've given them a neutral rating for support, because while the web-based support was pretty bad, the phone-based support was very good.
The supplied equipment is a USR modem/bridge... they included 2 static IP addresses, 8 e-mail addresses, and a shell account in the basic package. Advertised speed is 1500/768... last time I tested, my effective speed is 1310/663.
I was a little disappointed that there was only 1 LAN port on the modem (the IDSL modem I was using previously had a built-in 4-port switch, but the ADSL one does not). At least 10/100 switches are cheap now, so it isn't a big deal... at worst it is a minor nit, and one which probably won't affect most users anyway.
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