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Peak to Peak Internet page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 27 reviews (14 good) (7 bad)
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Review by jfhutton See Profile

  • Location: Fort Collins,Larimer,CO
  • Cost: $48 per month (24 month contract)
  • Install: about 1 days
  • Telco party Qwest
Good "Rarely Down"
Bad "Rental modems tend to be cheap (have been through 2)"
Overall "Peak 2 Peak with Qwest is a reasonable home solution"
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I have enjoyed working the Peak to Peak folks. (The folks at Qwest have been a little less responsive).

I have one of the lowest speed DSL services from Qwest (cost conscious). After several years I am reasonably pleased.

I have been using wireless without much problems.

I also run a linux box which works well. However, doing modem setup for the linux box is always something of a pain. With the current Qwest ActionTec modem I have, I had to give up on getting DSN through the modem working. A minor pain.

member for 3.8 years, 13 visits, last login: 146 days ago
updated 3.8 years ago

Comments:

Review by dub4u See Profile

  • Location: Boulder,Boulder,CO
  • Cost: $54 per month
  • Install: about 10 days
  • Telco party Qwest
  • CLEC party: Qwest
Good "Easy to install"
Bad "nothing bad so far"
Overall "No problems. Would recommend to anyone usingQwest DSL"
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Moved from slow Qwest/MSN (640/256) to Qwest/PeakToPeak (1.5Mbps).

They helped in every phase of the move even conference calling with Qwest service to make sure everything was transferred correctly. Once I got my new Qwest DSL modem, they gave me all the info I needed to connect. Even had a small issue with the equipment, which they help me clear up right away. Took about 1 week to get my static IP.

Great service...running my entire home network and sharing with some neighbors.

member for 12.1 years, 170 visits, last login: 5.1 years ago
lodged 9.9 years ago

Comments:

Review by Eric the Gre See Profile

  • Location: Broomfield,Broomfield,CO
  • Cost: $29 per month
  • Telco party Qwest
  • CLEC party: Qwest
Good "Very quick and efficient setup and customer service"
Bad "Calling after hours was ineffectual."
Overall "The best ISP I've ever used."
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I had Peak to Peak for slightly over 2 years during which time I had very few problems. A couple of times it was due to Qwest's equipment dropping us off the internet, and only once was it due to something happening on their end. They had it fixed by the next morning (this happened late at night and I did not hang around to see how long it lasted).

When we first got our account set up, we received detailed information on how to set up our router, and they even gave us the steps to configure it using NAT so we could run more than one computer. All this for no additional charge. They even worked with me when I had difficulty getting the setup correct.

The only detriment during the time I was a customer, was trying to reach someone after horus. Their phone message at the time repeated itself endlessly without giving information that actually said they were closed. Just "please hang on the line and someone will be with you..." This proved frustrating until I discovered exactly when they left for the day, and stopped calling after that time.

That was about 8 months ago since I moved to an area where I could not get DSL and had to switch to cable. I fully plan to sign up for DSL again, and again through Peak to Peak, when I set up my new residence phone number.

member for 10.5 years, 0 visits, last login: 10.5 years ago
lodged 10.5 years ago

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Review by munkeyhunx See Profile

  • Location: Boulder,Boulder,CO
  • Cost: $41 per month (month by month)
  • Install: about 5 days
  • Telco party Qwest
Good "Solid performance, willing to help out with problems."
Bad "I would have liked to choose a faster line speed."
Overall "I recommend it."
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I was using a Comcast cable modem and moved to a new area. Comcast didn't have service there, so I called Qwest to get DSL. Qwest said I could not get DSL service! I was bummed, so I started calling ISPs in the phone book. A couple I tried told me the same thing, that I didn't qualify for DSL. I called Peak to Peak and they said I qualified for Covad. The cost was a bit high. The sales person offered to do a manual test to see if he could turn up other options. About an hour later, he called me back, and not only did I qualify for a cheaper form of DSL, but it was on Qwest's DSL network! How is it that Peak to Peak can get me hooked up with Qwest DSL but Qwest couldn't do it?

So I placed the order expecting complete failure. 4 days later my equipment showed up, and the next day Peak to Peak called me to tell me my line was active! The setup instructions were fairly clear for PPP mode, but I had a hiccup with the router (ActionTec). I called Peak to Peak tech support and got the problem resolved in about 15 minutes. They also told me that ActionTec routers should really be on a UPS because they are sensitive to power problems. So I plugged it in to my UPS and no problems since. Speeds are exactly what they should be for the line (640/256) and surfing is very fast. My gaming works well and I'm not getting disconnected so I'd have to say that the latency is really good.

I'd like to have a faster DSL line, but apparently my distance to the telephone switch is too long, so 640/256 is as fast as it will get. But I've been pleased with the service. I think what I learned from this experience is that you shouldn't bother calling the telephone company, just call ISPs to see if you can get hooked up. Somehow Peak to Peak was able to find out something Qwest didn't know about my line although I haven't received a good explanation of this.

member for 11.1 years, 1 visits, last login: 10.6 years ago
lodged 11.1 years ago

Comments:

Review by chad9023 See Profile

  • Location: Fort Collins,Larimer,CO
  • Cost: $140 per month (12 month contract)
  • Install: about 12 days
  • Telco party New Edge Networks
  • CLEC party: New Edge Networks
Good "Tech support quick, friendly and helpful"
Bad "None"
Overall "Helpful, relible service, would recommend to family and friends"
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After several months of horrible service with AT&T Broadband, we decided to investigate DSL. I had dealt with Peak to Peak in the past as a dial-up provider, and have had a standing email account with them for several years. As there would be 4 of us sharing the internet connection, we needed something faster than Qwest could provide, so we decide to go through a New Edge Networks line, the 1.1 Mbps up/down. The installation was wonderful. New Edge was there before the scheduled install date, they ran a new phone right to our firewall, and got the connection set up, all in under an hour.

The first week of DSL was great. The speed wasn't as fast as our cable connection, but was 1000 times more reliable. We were regularly getting download speeds of 80-100 kbps. We then decided to add a static subnet to our account. Within a day, Peak to Peak had sent us the subnet and instructions for reconfiguring our router. Unfortunately, I decided to do this late at night, and when things didn't work, we were down. I called Peak to Peak the next day, who helped me get ahold of New Edge Networks, and between the 3 of us, we got the line back up that day, subnet and all. (Problem ended up being a reconfiguration on the New Edge end.) Since then our service has gone down once, because of problems at New Edge. It was resolved within 2 hours. We've experienced occasional problems with one of their upstream providers, Sprint. However, the problems are infrequent, and after doing many traceroutes, I've noticed that Peak to Peak uses several upstream providers (I've counted 3 so far), so Sprint's problems usually go unnoticed.

I've read several reviews that complain of bad experience with the Peak to Peak billing department. After getting a couple invoices and a late notice, I called them up, put a credit card on file, and they've been charging it ever since. I get a monthly email invoice telling me when and what they charged the card for. No complaints here.

I also own a company that does computer work, specifically setting up computers/networks/internet for other companies. Since ordering my own DSL, I've setup one customer with Peak to Peak service. They went with the basic Qwest line, 640 down, 256 up. Qwest, for once on top of the ball, had the circuit up on their install date. When I had to configure the Cisco 678 onsite, a Peak to Peak rep walked me through the setup over the phone, and we got it working on the first try, 10 minutes later.

All in all, I'm very pleased with the Peak to Peak experience.

UPDATE: Peak to Peak has since dropped Sprint as an Upstream provider, and I've found no problem since then. My connection has only improved in the last 6 months, and I couldn't be happier.

member for 12.5 years, 18 visits, last login: 4.6 years ago
updated 11.9 years ago

Comments:

Review by (hidden by request)

  • Location: Boulder,Boulder,CO
  • Cost: $50 per month (month by month)
  • Telco party Qwest
Good "Fastest DSL in the West"
Bad "Tech Support a Mixed Bag"
Overall "Peak to Peak: Not the Summit, but not the Valley, either"
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I have been telecomputing in Colorado since about 1987. My first
Internet ISP was Internet Express (iex.net) of Colorado Springs. They
weren't the cheapest, but the service was hands down the best anywhere.
I stayed with them when I made the move to DSL, and again was spoiled.

Then iex.net was acquired by First World (read "WorstWorld"). About
a year ago, WorstWorld decided to get out of the upstream DSL
residential business, a good deal for all of us. Qwest was ready to
switch us all to msn or earthlink, but I wanted to stay local and
support our local ISPs, and went with Peak to Peak.

I am about to switch to cable modem, which means I will be leaving
P2P. While I was out here at DSL (now Broadband) reports, I thought I
would read the reports on P2P. After doing so, I thought I should add
my own.

The reviews are a mixed bag, a microcosm of my own experience with
P2P. They also bear out that common wisdom that if you make someone
happy they will tell one person, and if you piss someone off they will
tell 100. I can only relate my own experience which has, for the most
part, been quite satisfactory.

The change over was easy, though, like another reviewer, I am still
amazed at the simple webpage P2P has. It could probably avoid several
phone calls if it just put a little work into it. However, P2P has
typically been very responsive, both during installation and the rare
problem I have had (more about that later).

My through put averages from 300 to 550 kbps, which for basic DSL is
great. It has steadily improved. I have had very few problems, though
there was a spate of them about 10 month ago I suspect that was more
Qwest hooking things up in our neighborhood. Most "outages" are of the
normal hung Cisco Router type, and are fixed with a simple reboot of the
router.

The only real problem I had that P2P wasn't on top of turned out to
be a blessing in disguise. In December 2001 I noticed my service was
slowing to a crawl until, one day, it stopped altogether. I called P2P
which assured me it was nothing on its end. They pointed me to Qwest
which, after "pre-qualifying me," i.e., making sure I wasn't an idiot
who was doing something stupid, they send a GREAT lineman out. Our
house is about 27 years old and has a rats maze of old telephone wiring
in it. Something like 3000' the lineman indicated. He split our DSL
signal at the box and ran a separate line for the DSL just to my PC. He
tested the signal and it was going through fine (and better than ever,
thanks to the shortened, dedicated line).

Armed with this information, I called P2P back. Cornered with the
knowledge that the problem had been isolate to it, the techie checked my
connection, flipped some electronic switch, and my DSL roared back to
life at full throttle, better than ever, and hasn't missed a beat
since. I don't fault P2P because it had an electronic glitch. Hey,
shit happens. I do fault the first tech I spoke with for being a little
lazy and too fast to point the finger at Qwest. However, since the up
shot was a better phone line, I can't be too mad. I make mistakes now
and then too, and I am not going to hang, burn or flame anyone for that.

On the plus side, P2P has generally been very fast and good with
tech support, though I am not your average bear of a user. I built my
first hard wired computer when I was 12 and probably have forgotten more
about telecomputing than most of the folks handling a help desk ever
knew. P2P is a bunch of techies, and from my service they are very
good. However, from some of the reviews, P2P support may appeal to more
tech oriented users.

Also, there are a couple of marketing things, besides the primitive
and unsupported P2P website, that drive me crazy. With P2P you get two
e-mail boxes with your account. You want more, you pay for more.
That's not exactly "family friendly," and I think short sighted
marketing wise. AT&T Broadband, on the other hand, is going to give me
6, plus 10 megs web server space for each account (vs. 10 megs total
from P2P, more if you pay).

But those are relatively small glitches. I am not leaving P2P
because I am unhappy. In fact, I wish I could keep them as my ISP when
I jump to cable. My sole reason for moving is speed and price. About
2250 kpbs vs. 300-550 kpbs for the same $50, but more web space and
e-mail accounts. It's simple economics. If I don't like cable, P2P
will be the first ISP I call.

(review was emailed from domain peakpeak.com)
lodged 12 years ago

Comments:

Review by ddspock1 See Profile

  • Location: Longmont,Boulder,CO
  • Cost Contract price not specified.
  • Telco party Qwest
Good "Great customer support!"
Bad "None..."
Overall "Excellent ISP with great customer service"
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I've been with Peak to Peak for a month now with Qwest at 640/256, and I don't have any complaints. Very reliable connection, and great speed. All of my customer service/questions have been answered in a day or two via email.

I'd recommend them to anyone looking to switch their ISP...

member for 12.2 years, 1 visits, last login: 12.2 years ago
lodged 12.2 years ago

Comments:






Review by chibianh See Profile

  • Location: Littleton,Jefferson,CO
  • Cost: $52 per month
  • Install: about 16 days
  • Telco party Qwest
  • CLEC party: Qwest
Good "tech support surprisingly helpful!"
Bad "minor installation problem"
Overall "first isp to say i could get DSL and helped me set it up"
Pre Sales information:
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Connection reliability:
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I just moved to the area and began shopping around for DSL service in my area. I've read reviews from ISP's I was looking at here and had called them all, including Peak to Peak. Not ONE ISP said ADSL was available to me. Then I called Peak to Peak and they actually said yes! I was reluctant at first because of all the reviews I've read about them on here. However, I needed a broadband connection and so I signed up. Coming from my previous provider (MHO, a very superb ISP, but said I couldn't get DSL), I was expecting to run into some of the troubles others had in their reviews. Well, so far, so good! Except for one minor trouble at the beginning. I guess they and I had different passwords for logging in, but I called tech support and they found the problem right away, a 5 minute phone call. Emails I sent with questions on help for setting up the modem were answered surprisingly quickly. I'd have to say that coming from a superb ISP, this one has to be up there with them!

member for 12.5 years, 3256 visits, last login: 1.5 years ago
lodged 12.5 years ago

Comments:

Review by drfundrfun See Profile

  • Location: Longmont,Boulder,CO
  • Cost: $52 per month (month by month)
  • Install: about 21 days
  • Telco party Qwest
  • CLEC party: Qwest
Good "Fast response to email from tech support"
Bad "Download speeds are slower than Qwest/MSN"
Overall "Very reliable; 100% better than Qwest/MSN"
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Tech Support:
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Switched from Qwest/MSN to Qwest/Peak-to-Peak so that I could use email tools of my choice. The switchover was delayed because it was processed through Qwest as a cancellation rather than a transfer. Otherwise, conversion was flawless.

Tech Support has gone the extra mile to help answer questions and resolve problems that should probably have been routed to Qwest. Tech Support and Billing have responded to all email very quickly and resolved all problems promptly.

All-in-all, I'm very satisfied.

member for 12.9 years, 305 visits, last login: 5.5 years ago
lodged 12.6 years ago

Comments:

Review by (hidden by request)

  • Location: Boulder,Boulder,CO
  • Cost: $100 per month
  • Telco party Qwest
  • CLEC party: Qwest
Good "Exceptional staff and tech support from Peak"
Bad "Often at the mercy of the nightmare that is Qwest"
Overall "If you must go with a Qwest line, you can't find better than Peak to Peak"
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Connection reliability:
Tech Support:
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Over the past three years I've signed up just over 90 clients with DSL and
T1 services in the Colorado area. For DSL services, Peak to Peak simply
can't be beat; they're the only ISP that seems to be able to help both
residential and business customers when it comes to dealing with Qwest,
easily the worst CLEC operating in the USA. And while T1 services across
many ISPs and CLECs are fairly reliable, Peak to Peak is one of the few
that will take the extra time out to make sure the client fully
understands, in plain english, exactly what they're getting, what their
service is capable of, and to expect down the line.

(review was emailed from domain bluecomma.com)
lodged 13.2 years ago

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