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Review by twilburn 
member for 11.5 years, 122 visits, last login: 1 year ago
updated 7.9 years ago
 San Jose,Santa Clara,CA
 $50 per month about 40 days SBC- CLEC party: Southwestern Bell
 "Haven't lost connection. Yet." "SLOW IDSL service. Poor value." "Closer to CO than IDSL speed offered. Will switch to another provider. Hit and miss to get a knowledgeable tech."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I ordered DSL through my company. The initial order was handled internally. After Rhythms received my request they contacted me to start the process right away. I would say my wait was approx. 5 weeks from request to install. That was the good part. I have had the connection for about a month.
My installer showed up about 20 minutes outside the 4 hour window promised. He said he worked for the install company about 6 months (I couldn't tell). When he drilled the hole in the wall to pull the cable his drill was in reverse. I had to point this out to him as I didn't want him starting a fire inside the wall of my home. After he ran the cat5 he installed a Cisco 700 series router. A no-no according to my DSL contact at work. This series has a high failure rate according to the installer. He didn't know how to configure it. It took about 4 hours for him/them to figure it out. His "tech" via phone kept telling him to skip the user name and password part of the configuration. We have a secure connection with Rhythms via routers which challenge for both UN and PASS. After the third tech my installer insisted vehemently to speak with another. The fourth asked him why he was skipping the UN and PASS!!! "No wonder it wasn't working!". Apparently the first three tech's database was not showing the correct config properties. Fortunately the fourth tech had experience with my company's configuration. The DNS server showed up instantly. We were live. 4 hours later. I have a dynamic IP.
Overall I would say the installation was poor due to lack of knowledge, but I commend my installer for seeing it through. I think most guys would have bailed, but his manager insisted he finish the job. My employer is a Fortune 500 company that has since dumped Rhythms to go with DSL Networks. Other colleagues of mine have had less desirable results with Rhythms. Many installs have required multiple visits. No-shows. Others still hanging. I consider myself fortunate in that regard.
I had tried getting DSL at my home for the last 18 months without success through PACBELL. When this deal came along I couldn't pass it up since I would finally get the telco equipment installed. I think they are charging my company around $100/month for the connection. Since my installation and the falling out with Rhythms we have been given latitude to seek other providers (which they will gladly pay for) or use DSL Networks. From what I have read Earthlink is looking good. I have checked with them and they guarantee 384 down/128 up. Three times faster for half the price. No brainer. I am only 14,480 feet from the CO. That should qualify for ADSL. Rhythms would only give IDSL which max's out at 128!
I am open for any other suggestions as I am still researching providers. No cable modem service in my area yet. No ETA. Any help is appreciated.
On a positive note I would say customer service was acceptably responsive from Rhythms throughout the process, but I think I was one of the lucky ones.
**************************************************************************************
Update 6/04
I've been paying 49.99/mo since I had DSL installed. Since then SBCYahoo! took over all DSL services. I still have never lost connection while I was online.
Speeds have been 650/105 consistently.
Last week I placed an order with DSLExtreme for their promo offer of $49.99 for 1500-3000 upspeed only to learn today that the pre-qual figures were inaccurate and I would need to accept a lesser package (384-1500) for the same price. I told them to place my order on hold until I could check with my ISP as to the current level of service.
So I called SBC and spoke with the CSR for a few minutes and learned they have recently installed fiber to the CO. The service has been scheduled for activation in the next few weeks. During the conversation I mentioned to the CSR that I was paying premium price for less than premium service. He put me on hold only to return with the news that they tested my line for 1500 service and went ahead and turned it on. I ran a sped test a few minutes ago. Sure enough - it was steady at ~1200. Nice!
So my line is capable of the higher speed. I will wait until the fiber gets activated and then make the switch to DSLX for the higher BW.
Comments:
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 Review by sandman268
member for 12.4 years, 209 visits, last login: 5.8 years ago
updated 9.2 years ago
- Sterling,Loudoun,VA
- Contract price not specified.
- DSL.Net
- CLEC party: DSL.Net
- "no comment"
- "no comment"
- "no comment"
| Pre Sales information:
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I previously had NAS which was bought out by DSL.net. IDSL is the only thing avail
Comments:
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 Review by The Chick
member for 9.8 years, 3998 visits, last login: 45 days ago
lodged 9.3 years ago
- London,ON
- Contract price not specified.
- ".."
- ".."
- ".."
| Pre Sales information:
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Tech Support:
Services:
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As per mods, this review is to delete my other. Both Cariad (Verizon forum) and Gomez (ATM) are aware of this and the reasons for it.
Comments:
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Review by dfriou
member for 11.5 years, 4 visits, last login: 10.7 years ago
updated 10.7 years ago
- Houston,Harris,TX
- Contract price not specified.
- Southwestern Bell
- "Knowledgable sales rep"
- "Never installed. Got tired of calling to see where my order was 60 days after promised."
- "Skip it. Service isn't there to back the sales pitch."
| Pre Sales information:
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I ordered a more expensive SOHO package than just a residential package; had a good sales rep who promised installation within 30 days. After 60 days past the promised date, I gave up and decided they weren't the kind of company I wanted to commit and sign a contract for the next year of service and fees.
FYI -- I just received notice of bankruptcy of Rhythms.
Comments:
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 Review by unknown29
member for 10.9 years, 53 visits, last login: 7.4 years ago
lodged 10.8 years ago
- Woodland Hills,Los Angeles,CA
- Contract price not specified.
- (12 month contract)
- about 17 days
- Rhythms
- CLEC party: Rhythms
- "They were the only ones to give anyone 1500/768"
- "Everything else"
- "If you want to have a good isp/clec with no risk of going "Lights out" or having your order switched, choose someone ELSE!!!"
| Pre Sales information:
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Err, hi...
/me names Tenshinoyama and i have a horror story to tell you...
Precisely 17/18 days ago, i ordered Rythms/dsli Dsl, and they said they would give me 1500/768...
They Scheduled the FOC on the fourth, and on the ninth, Pacbell came to set it up...
Once he told me that they switched me for Idsl, I immediately kicked him out, fixed what he did, and yelled at Rythms...
I was on hold, but when i got through, They hung up on me...
They did end my agreement with a fee, and I think they RIPPED me off...
They switched me because they said i was too far away, even tho they did a line test and said it was 9800 ft away from Calabasas...
Now you all should know that Rythms is going "Lights out" Soon, and they lie,cheat, and scammed me for all i had...
Well, This and a barrel full of other clecs/isps refused to me...
Ok, /me has spoken his mind...
:)
Comments:
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Review by yabbadabbadoo
member for 11 years, 82 visits, last login: 10.7 years ago
updated 10.9 years ago
- Denver,Denver,CO
- $50 per month
- about 22 days
- Qwest
- CLEC party: Rhythms
- "Quick install. Reliable connection. Very fast."
- "none yet"
- "Still no problems. Fantastic service."
| Pre Sales information:
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I have had DSL through Rhythms for several days now and have experienced no problems. Speed is greater than 95% of my purchased speed of 384 at all times that I have tested it. No complaints.
6/19/01 - my DSL is still going strong. Have not experienced one single outage yet. Always fast. It will be a sad day when the ILECs run them out of business. When this happens, I am cancelling my phone service and going with cable internet and my wireless phone. No more dealing with the Mega telcos.
Comments:
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Review by tadasp
member for 11 years, 1 visits, last login: 11 years ago
lodged 11 years ago
- Chicago,Cook,IL
- $50 per month
- about 20 days
- Ameritech
- CLEC party: Rhythms
- "30"
| Pre Sales information:
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I had ISP Bignet with /w Covad.
I can tell everybody - EVERYBODY, that I hate one year contracts and Dynamic IP addresses. But In the begining, when DSL just started to overtake slow connections, I've ordered COVAD'S Connection through ISP 'Bignet'.. They told my speed was 640/128 and I still can't believe it.
Now I switched to TELOCITY Through RYTHMS and I have 100% satisfaction with NO Contracts, PERFECT (~800/800) Speed, STATIC IP ADDRESS!, and no connection loses at all. All they need, is to make Multiple Computer Support and I think Telocity-RYTHM would be the best deal for 50$. Thanks.
Comments:
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Review by paul.coleman
(review was emailed from domain saltlake2002.com)
lodged 11.1 years ago
- Draper,Salt Lake,UT
 Business customer- $249 per month
- (12 month contract)
- "UpTime"
- "Customer Service is the worst I've ever experienced...."
- "Do not use Rhythms service if your life depended on it."
| Pre Sales information:
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I have been trying since December just to keep from being invoiced again.
This was after a year of trying to correct my billing. I was billed for
some guy's service in Chicago (I'm in Salt Lake City) for over a year and
they could never get it right. I just got a bill (today) for $1600 and my
service has been officially cancelled since December. I switched to
MegaPath. The full thread is attached...
Paul B. Coleman
Chief Technology Officer
(801) 495-1579 (h
-
From: Paul Coleman
Sent: Wednesday, March 14, 2001 10:23 AM
To: 'jcepollina@rhythms.net'
Cc: 'sghiandoni@rhythms.net'
Subject: Follow-up on the saga.....
DSLACI67052 isn't even my account! The spreadsheet you attached still lists
that guy's account in Chicago, its not even mine, never was.
Will the misery ever end with Rhythms? I have such a whopper of a story for
dslreports.com!
Please fix this and then leave me alone.
Paul Coleman
801 212-3973 (w
-
From: Paul B. Coleman
To: 'sghiandoni@rhythms.net'
Cc: Paul B. Coleman; 'scthompson@rhythms.net'; 'jwarren@rhythms.net';
'mlinares@rythms.net'
Sent: 12/21/00 6:01 PM
Subject: RE: FW: 5th Try to Correct Billing!!!
YOU SENT ME TO COLLECTIONS????
Too late, and I have no more patience...I have switched to another
provider. I've been a good paying customer for over a year (on two
business accounts) and you have treated me like you don't want to keep
my business. Your recent collections notice to me was the real decider
for me. When you send someone to collections, it supposed to be because
they don't pay their bill, not because you keep screwing up their
billings. I even sent in $500 in the interim just do continue being a
good paying customer. Please discontinue my service DSLACI61915
effective immediately. This should conclude all service on DSLACI76285,
DSLACI61915, and of course the account that was never mine: DSLACI67052.
I will expect a (hopefully one) final bill asap. I also expect you to
call off the Saturn Systems collection agency since I'm not late on my
payments, I'm just waiting for you to finally get it RIGHT!
-
From: sghiandoni@rhythms.net [mailto:sghiandoni@rhythms.net]
Sent: Wednesday, November 29, 2000 1:57 PM
To: pcoleman@averyinstitute.com
Subject: RE: FW: 5th Try to Correct Billing!!!
Paul- I apologize for holding off on this but I wanted to see what would
happen with the October service invoices. You will be receiving these
shortly
or you may have already.
1.) I have gone ahead and credited you for Sept and Oct. = $147.56
And have also had that IP address for the wrong account removed.
2.) I credited you the $239.12 for DSLACI76285.
3.) I am not going to touch this speed difference, you deserve the
$30 bucks!
I understand your frustration believe me! If you there is anything more
that I can do please let me know! I will do my best to make you happy!
By the way all of these adjustments will show on the November service
invoice you receive in December. Thanks again for all of your patience.
-
From: pcoleman@averyinstitute.com [mailto:pcoleman@averyinstitute.com]
Sent: Thursday, November 02, 2000 10:13 PM
To: sghiandoni@rhythms.net
Cc: scthompson@rhythms.net; jwarren@rhythms.net
Subject: RE: FW: 5th Try to Correct Billing!!!
Well, I got my new "bills" today, I wish I could say that you made the
grade, but it's still wrong.
1] Still got billed another $134.65 for some Chicago account...DSL67052
(although there is a credit for July and August for (-246.45) but no
mention of September and October.
2] I got billed another $239.12 for DSL76285-which I believe was
terminated nearly 60 days ago-showing a total due on that account of $869.60
which
is ridiculous. My estimate is that I owe $300 - $400 on a final statement
for that line, max. If you had any shame at all you'd cancel whatever I owe
on
that account anyway for putting up with this garbage for so long.
3] DSL61915 (my only active account) still shows a 512k line @$219/mo,
and I believe it should be 1024 x 1024 @$249/mo.
I'd like to send a check in, but I do not want any of it to be credited
to DSL67052, I wonder if the person it belongs to realizes what a pain
their account has been to me? I'm also wondering why you guys can't fix it
after trying for nearly NINE months now! I've been very patient with you
and
you've given me no balm for my frustration. You've credited my account only
the amounts that had been billed to me in error. It's time you made me feel
better about suffering with you so long. How about it, incentify me to
stay.
Give me any reason....
Paul Coleman
Chief Technology Officer
801 560-3382
-
From: sghiandoni@rhythms.net [ mailto:sghiandoni@rhythms.net
]
Sent: Thursday, October 12, 2000 2:21 PM
To: pcoleman@averyinstitute.com
Cc: scthompson@rhythms.net; jwarren@rhythms.net
Subject: RE: FW: 5th Try to Correct Billing!!!
Just wanted to let you know that I spoke with this customer - he seemed
fine and is awaiting his new bill.
-
From: pcoleman@averyinstitute.com [ mailto:pcoleman@averyinstitute.com
]
Sent: Wednesday, October 11, 2000 9:45 PM
To: scthompson@rhythms.net
Cc: sghiandoni@rhythms.net; mlinares@rythms.net
Subject: RE: FW: 5th Try to Correct Billing!!!
Ok guys, this is really getting ridiculous, unbelievable in fact if it
weren't happening to me. I just got THREE bills today. Two for 76285 for
$875.97 each, and one for $676.12 that is for #'s 61915 and YES 67052 is
there again
for another $139!! (Also my upgrade to 1 Mbit doesn't show--making me wonder
if it's actually been done) Why can't you get this right? Why don't you
just
delete all of the screwed-up accounts and create a new one, then associate
my 61915
to it? Then add a line item for what is actually owed and I'll send a check.
Can we just do that please? My 61915 includes 6 IP addresses and (should be)
1
Mbit, that's it!
I am also checking with US West, Jato, and ViaWest about a possible
transfer of service. I'm sure they can get it right on the first try, and
route my
DNS over two or three hops rather than 11! I'm also interested to see what
they
can do on a more competitive rate as well. This isn't even funny anymore,
though I've tried to laugh about it. The only thing laughable anymore is
the joke
that you people have made of me and my billing.
Paul Coleman
Chief Technology Officer
801 560-3382
-
From: scthompson@rhythms.net [ mailto:scthompson@rhythms.net
> ]
Sent: Monday, September 25, 2000 2:29 PM
To: jwarren@rhythms.net
Cc: pcoleman@averyinstitute.com
Subject: RE: FW: 5th Try to Correct Billing!!!
Jason,
Where do we stand on Paul's issues?
Scott K. Thompson
Vice President Risk Management
Rhythms NetConnections Inc.
9100 Mineral Circle
Englewood, CO 80112
Phone (303) 729-7446
Mobil (303) 619-5751
Email: scthompson@rhythms.net
> >
-
From: pcoleman@averyinstitute.com
> >
[ mailto:pcoleman@averyinstitute.com
> ]
Sent: Friday, September 22, 2000 3:28 PM
To: scthompson@rhythms.net
> > ;
pcoleman@averyinstitute.com
> > ;
lchristy@rhythms.net
Cc: sghiandoni@rhythms.net
> >
Subject: RE: FW: 5th Try to Correct Billing!!!
Thanks, I am working with someone at 'gjones@rythms.net' to get the two
unwanted accounts cancelled. If they are, then I should be exactly where I
want
to be (although I am due another credit for this month's error), and can
then
begin negotiating an increased line speed on the (remaining) account into my
home.
Thanks,
Paul Coleman
-
From: scthompson@rhythms.net
> > [
mailto:scthompson@rhythms.net > > > ]
Sent: Friday, September 22, 2000 3:28 PM
To: pcoleman@averyinstitute.com; lchristy@rhythms.net
Cc: scthompson@rhythms.net; sghiandoni@rhythms.net
Subject: RE: FW: 5th Try to Correct Billing!!!
Importance: High
Paul,
I am assigning a person to contact you by COB today to discuss the time
to resolve these issues.
Leigh,
Please have Samantha contact Paul today to discuss how we resolve his
Billing issues.
Scott K. Thompson
Vice President Risk Management
Rhythms NetConnections Inc.
9100 Mineral Circle
Englewood, CO 80112
Phone (303) 729-7446
Mobil (303) 619-5751
Email: scthompson@rhythms.net
-
From: pcoleman@averyinstitute.com [ mailto:pcoleman@averyinstitute.com
>
> > ]
Sent: Friday, September 22, 2000 3:18 PM
To: scthompson@rhythms.net
Subject: RE: FW: 5th Try to Correct Billing!!!
Scott, my billing is still not correct, anything you can do to help with
this situation? We thought we had it fixed but my bill came last week with
another dig for DSLACI67052 which is not my service. Also I need help
looking
into increasing my speed on DSLACI61915 (my home). I am in the process of
canceling DSLACI76285 and DSLACI67052.
-
From: Paul Coleman
Sent: Thursday, August 24, 2000 10:06 AM
To: 'scthompson@rhythms.net'
Subject: Re: FW: 5th Try to Correct Billing!!!
Importance: High
Thanks for your message. In the interim I was also trying to get things
resolved and have been working with Marvin Linares in billing and someone in
Accounts Receivable (can't remember the name right now). Marvin seems to be
working hard on fixing my situation.
I sent the email you received before hooking up with Marvin. He has been
very proactive and professional.
Paul Coleman
Chief Technology Officer
801 560-3382
--------------------------------------------------------------
Wireless Email
-
From: scthompson@rhythms.net
To: pcoleman@averyinstitute.com
CC: tdecker@rhythms.net
Sent: Thu Aug 24 09:58:58 2000
Subject: FW: 5th Try to Correct Billing!!!
Dear Paul Coleman:
I would like to personally apologize for my team's lack of
responsiveness concerning your billing issues.
In my new role, I am committed to focusing my team on the customer. This
means to you, our valued customer, a timely & accurate response to your
billing question(s). I will hold my team to very high standards and give
them
the tools necessary to serve you. If for any reason you do not get a
response
within 24 hours of your inquiry, I would urge you to contact me.
Scott K. Thompson
Vice President Risk Management
Rhythms NetConnections Inc.
9100 Mineral Circle
Englewood, CO 80112
Phone (303) 729-7446
Mobil (720) 982-4961
Email: scthompson@rhythms.net
-
From: Christy, Leigh
Sent: Wednesday, August 23, 2000 9:53 PM
To: Thompson, Scott
Subject: FW: 5th Try to Correct Billing!!!
Importance: High
> > > >
]
Sent: Saturday, August 19, 2000 5:14 PM
To: billing@rythms.net
Subject: 5th Try to Correct Billing!!!
Importance: High
You have 10 days to fix this problem or I'm getting service from another
carrier!!!! I am fast approaching ANGRY CUSTOMER status. I have tried 4
times now to correct my billing and still I get incorrect statements.
I have two customer numbers:
0.00.09260734 hereafter referred to as 'A'
0.00.09307843 hereafter referred to as 'B'
'A' has been the problem for 4 or 5 months now. In addition to my own
service, I am being billed for someone else's service. My service is at 412
East Thornberry Dr, Draper UT 84020 (DSLACI61915). For some reason the
statement lists my company name as 'Soho', which is wrong, it should read
'The Avery Institute' as it does for 'B'. Someone else's service
(DSLACI67052) continues to appear on bill 'A' and has so for months now. I
have never seen a credit for the amounts in excess of my own service that
continue to be billed to me. Please drop the 'SOHO' service from this
account (or get it to the guy who should be paying for it), keep the 'Avery
Institute' service DSLACI61915) and credit my account for the extra I have
been billed for at least the last four months (approximately $556 plus
taxes). That's all I'm asking for.
'B' appears to be correct. It is (should be) service I had installed
for Nikki Bennett (aka Nikki Morris) at 11508 Honey Locust Ct, Draper UT
84020 (DSLACI76285).
This message is set to expire on Thu 8/31/2000 5:00 PM, if it does and
My situation is not correct, I'm moving my service to Jato, or any of the
other carriers who are now servicing my area AND I'll let all of my numerous
contacts know what a sloppy job you've done with my billing. I'd much
rather you just fix my statements and I'll be a happy camper and continue to
be a loyal Rhythms DSL customer. Thanks,
Paul Coleman
801 560-3382 (anytime!)
Comments:
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Review by firechild0
member for 11.1 years, 1 visits, last login: 11.1 years ago
lodged 11.1 years ago
- Aurora,Arapahoe,CO
- $30 per month
- about 25 days
- Qwest
- CLEC party: Rhythms
- "These kids are smart! They know what they are talking about - for real"
- "ILEC problems, no continuity"
- "These are some real telcom neards giving super good service!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I fear for the future of Rhythms competitors; Rhythms is GREAT! Every time I have contacted Rhythms for support they have provided me with a real person that knows DSL and Telecom. technology. This market is very competitive, I know where the best service is; Rhythms.
~~FireChild
~PRO HKR
DSL Subscriber
Comments:
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Review by pbicknell
member for 11.2 years, 4 visits, last login: 10.7 years ago
lodged 11.2 years ago
- Littleton,Jefferson,CO
- $200 per month
- (12 month contract)
- Qwest
- CLEC party: Rhythms
- "Tech support called when I disconnected the router."
- "Rhythms communicates poorly and can't deliver. Customer service very poor."
- "Avoid at all costs. Go with another ISP if you have the choice."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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The following letter was sent to Rhythms on September 28,
2000. Rhythms never responded to this letter, and continues to send
invoices. We disconnected as part of our facility move on June 22nd
2000. Tech support called to ask why the router went down. No other
Rhythms person made contact. We have had intermittent contact with a
customer support rep, who has been ineffective as of March 9th, 2001. If I
had it to do over, I would have stayed with USWest (Qwest). Even USWest is
better than Rhythms.
(I replaced our company's name with "Our Company"
(our fledgling ISP) in the following letter)
__________________________________________________________________
September 28, 2000
Rhythms
Billing Dept.
6933 S. Revere Pkwy.
Englewood, CO 80112
AUTOTEXTLIST
Dear Sir or Madam:
Our Company was put out of business because of the choice
to select Rhythms as Our Company's ISP. Our
Company gave Rhythms 60 days notice prior to our facilities move.
Rhythms was unable to execute the procurement in a timely fashion.
Rhythms further compounded the issue by refusing to communicate.
Our Company trusts that you will fully credit the Our Company account per
the customer support rep's email message, and then close the Our Company
account.
Rhythms display of poor service began with an unannounced
change of the Rhythms account rep for Our Company. When Steve Walgrove was transitioned off of the Our Company
account, no communication was made with Our Company. Our Company learned of this by calling Rhythms and asking for
Steve. Rhythms stated that Steve
Walgrove was no longer with Rhythms.
Our Company's NOC manager captured data on outages that
were not reported by Rhythms. The
biggest outage caused Rhythms to miss their SLA with Our Company.
When this was brought to the attention of Rhythms, Our Company's NOC
manager was questioned by Rhythms in a fashion that indicated that Rhythms had
no intent of reporting the outage. Rhythms
intentionally violated the SLA agreement with this lack of accurate reporting.
Our Company gave Rhythms 60 days notice prior to our
facilities move. Even with this
adequate lead-time, Rhythms could not complete the job on time.
Our Company's move was scheduled for June 22, 2000.
Our Company notified Rhythms of the Our Company move on May 1, 2000.
On May 26th, when Our Company checked status, Rhythms stated
that Rhythms was waiting to verify the new address. Rhythms had not attempted to contact Our Company, but had
placed the ticket in a hold state for three weeks.
This loss of time was the fault of Rhythms. When Our Company asked for the installation to be expedited,
Rhythms stated that there was no way to connect the service in time, as 60 days
lead-time was needed.
Due to the failings of Rhythms, Our Company was forced to
move all Our Company customers to other ISPs.
With this loss of customers and revenue, Our Company was forced to go out
of business.
Our Company received an email message from a customer
support rep, dated August 25, 2000, that stated: ' we will do that (cancel
your service) and credit any bill that you may have gotten.
Our Company forwarded this message to Rhythms' customer service
department on August 30, 2000. As
of September 28, 2000, Our Company has not received a reply from Rhythms.
Our Company is still receiving invoices for an account that should have
been fully credited and closed. Our
Company trusts that you will fully credit Our Company's account per the
customer support rep's email message, and then close Our Company's account.
Regards,
Our Company, LLC
by:
Paul Bicknell, Vice
President
Comments:
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