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 Review by rtcy 
UPDATED: 1.2 years ago
member for 10.1 years, 846 visits, last login: 1 days ago
 Norwalk,Los Angeles,CA
 $184 per month (24 month contract)
 about 30 days
 Verizon (ex GTE)
 "sucks"
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verizon sucks
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Review by (hidden by request)
Posted: 2.4 years ago
(review was emailed from domain verizon.net)
Whittier,Los Angeles,CA
$32 per month (month by month)
Verizon (ex GTE)
"Installation was very easy."
 "Speed is very bad, sometimes fast sometimes very slow. Support is really bad."
 "I'm switching to TWC."
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Horrible speed & poor customer service. Ditching Verizon for TWC.
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Review by knightout33
Posted: 3.2 years ago
member for 3.2 years, 0 visits, last login: 3.2 years ago
Norwalk,Los Angeles,CA
$40 per month
about 12 days
Verizon
CLEC party: Verizon
"When it worked it was a fairly good service"
"5 months and counting where I can't stay online for longer than 20 min."
"I cannot recommend Verizon DSL in my area. Avoid if possible."
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I have been a Verizon DSL customer for approximately 3 years, but the past 5 or 6 months have been pure hell. I have the 768/128 package. This is the best that Verizon can offer me because of my distance from the Telco. I was always ok with that because Verizon assured me that I would be able to use the service with no trouble. That was true for the most part, but no longer. The first problems started when they decided to upgrade me to the higher speeds, but never told me. I was always told that they could not do that without service issues. Well they did and that when everything went bad. The service was spotty at best and completely down at other times. They diagnosed the problem after about 4 weeks. Hmmm you would think they knew what was going on. Ok but now that I'm back to the old speed I can't stay connected for very long. I'm writting this and I keep checking my modem to see if it is still connected. To continue my story. I have placed so many calls to Verizon I have pretty much given up hope of getting this problem fixed. They say it's my modem, so they send me a new one. No biggie, well until I get a 40.00 charge for the new modem. Had I broken mine or had I asked for a new one I would understand the charge. THEY told me this would fix it. Well it hasn't and I asked for a refund, but we will see if I get it. They have told me it's my firewall. This is the firewall THEY recommended that I use and still do. They send techs out and they can't find anything so they say the line is working. I tell them that if I pick up my phone the internet goes out or I hear static. I was actually told by them, oh thats normal don't worry about it. I have replaced every cable, filter, moved items off my power strip, rebooted, reinstalled done everything I can think of, but they can't or won't fix the problem. I'm going to call Charter today and see what they can do for me, but I'm worried that I won't get any better service out of them.
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Review by Charon
Posted: 3.4 years ago
member for 3.4 years, 21 visits, last login: 1.8 years ago
Denton,Denton,TX
Contract price not specified.
Verizon
"Cheap & Fast"
"unreliable - support is a void"
"Worthless"
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After 14 hours of tech support(?) they admit they cannot correct the problem and I can either live with it, or cancle the service.
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Review by RuneStar
Posted: 3.5 years ago
member for 7.5 years, 31 visits, last login: 2.7 years ago
Mentone,San Bernardino,CA
$41 per month
Verizon (ex GTE)
CLEC party: Verizon
"Good Intro & Annual Price"
"Lousy Technical Service, Blacklists Legit Sites & E-mails"
"Run Away! RUN AWAY!"
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So I was on the yearly plan and it came for the new year. Rather than automatically put me on it, they put me back to monthly. Gee, I guess all these years with Verizon doesn't mean much.
The e-mail service sucks. I get spam all the time, I get spam on brand new accounts, they block e-mails from educational institutions and from distributed computing projects, but they can't stop the regular SPAM. I don't even SEE what gets blocked... it's all on a blacklist NOBODY sees except Verizon, and then you have to submit a request to have it whitelisted. They do this for websites too.
Now to top it all off, they took away my ability to block spammers through their website because I had "too many entries." Apparently I can only have 300 entries. I had so many entries because I had to block each and every subdomain. If I block spammer.com ... I'd still get SPAM from 123.spammer.com. How stupid can they be? I was notified I had to reduce my entries and given a few weeks to do this, then one week later they stated they were going to go ahead and reduce it for and "temporarily" I would not have access to that. That's been a couple months now.
I sent an e-mail back to the address that e-mailed me about this. No response. E-mailed again today, and I got a generic template response that detailed how to adjust my Outlook. Everytime I contact them I get a generic, irrelevant response. Not that I could explain it all in 80 characters on their form.
I think it's time to find somebody new....
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 Review by Skipdawg
UPDATED: 3.6 years ago
member for 8.6 years, 3085 visits, last login: 61 days ago
Mount Vernon,Skagit,WA
$39 per month (12 month contract)
about 96 days
Verizon
CLEC party: Verizon
"3 years of service now and I'm still just content with Verizon."
"The hours of waiting on hold with Customer Service and Tech support"
"Poorly run operation in whole. Was not prepared to give service offered."
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Verizon Online DSL was a total nightmare waiting for service. Took them nearly 13 1/2 weeks to get me online from initial order. Placed order 11/08/00 activated 02/14/01 after being give 6 new start dates over that time frame.
Their Customer service and Tech support was very poor. Out of 13 plus weeks I came across only 1 in each department that seemed to know what they were doing. One I've maintained contact with and he alone has been very helpful. The rest seemed to care less. Giving me information often incorrect and just wrong.
But now after several weeks on I'm at least getting in a good range of my
advertised speeds. I have the bronze plus package 768/128 and am averaging about 690/119. I think it should be even better but Verizon says it's in a OK range.
Unless they make me very happy by time the 12 month contract is up I will leave them for another ISP.
So far the Free Orkit/Fujitsu Speedport Modem they sent me has worked fine. Have had to only power cycle it once it the 10 weeks I've been up now. Happy with it.
Many have told me I lucked up getting a Static IP. some neighbors have DSL and have the Dynamic IP have having to use PPPoE.
I hope for future prospective customers Verizon gets their act together. Right now I would not recommend them to anyone.
Update/ June 9th, 2001
Last week I looked into upgrading to a 1500/128 or 1500/256 service from my 768/128 service. Since I'm under the 1 year contract it appears I can not get any better deal right now.
I was told I'd likely have to wait late 3ed quarter or even the 4th quarter of the year to get a good deal on one of the faster service deals.
I also noticed the raise for my plan from the $39.95 up to $49.95 I was told it was basic done to slow sales. For Verizon had over sold in many areas and were having a hard time meeting the connections of new customers.
This shows me they did not look at all possibilities when the set up that deal that had going on the Fall/Winter of 2000 very well at all.
If there is no significant improvement with Verizon DSL service by Feb/2002 the expiration of my contract I will look for a better ISP and service plan for sure.
So far I've been fortunate. Email is working well. Only been down 2 times since 02/14/01 and I've only had a disruption of my internet connection 1 time during this period. Also My connection and download speeds are fairly consistent. I average now about 92% of my advertised speeds. That is one plus so far with Verizon DSL.
Edited with corrections: 07/01/01
Update #2 07/12/01
I have now had my Verizon ADSL for 6 months. Have had only a few issues so now more happy with their service. Just wish they offered faster service for a more reasonable price. My 768/128 service is holding steady. I average within about 90% at least of my advertised/rated speed. With frequent results of 705/118 and have reached 731/124 once.
Hopefully by time my contract if over Feb/2002 Verizon will have better speed and price deals available.
Update #3 08/08/01
I've now had Verizon online ADSL for almost 6 months. Service is still going well. I did have two Sunday mornings in a row in July were my service was not available and tech support could not seem to tell me why. No maintenance was going on at the time. And after a few hours it came back on.
I'm still hopeful that Verizon will have some upcoming deals during their 4th quarter so I can go from 768/128 service to 1500/128 service. I have heard hear say rumurmill gossip on this but nothing legit as of yet. I think I'd stay with Verizon if I could get a good deal for 1500/128 or even 1500/384 service by the end of my contract in Feb/2002 Time will tell.
Update... 03/27/02
I have now had my service with Verizon for 13 months and 2 weeks. Still going fairly good. I've only had 7 down days the whole time I have had service. 3 of those I discovered were Gateway Maintenance on hardware updating.
Speeds still holding out good so I'm happy with what I'm getting for a 768/128 service. Just may go to the 1500/384 service in July. Talking to folks who have if South of here and they seem happy for the speed and price.
I do still wish the DSL prices were more competitive to the Cable prices for their offered speeds though. That would make it that much better.
Update...02-12-03
Have had the service for 2 years now and continue to be happy/content with it. Have stayed with the 768/128 plan for no decent deals given for me to upgrade.
Update...05-08-03
On 04-24-03 had my Dslam go bad. Called Verizon and they had someone out the check it out and had it fixed the next day. Was happy with that. Tech said I has the old Fujutsu RA14 type one. Ordered me a Newer better Type 2 said it would be here in 2-4 days. After 2 weeks I called in for Modem was acting up and the new one had not shown. No order for modem found for my account. One was then Ordered 05-06-03 and came in today. Now connection back up to par.
Still after 2.5 years Verizon showing signs of little or no internal department communications on a clients account.
Did how ever manage to get a lower monthly rate I am happier with. Now at $34.95 a month for the 768/128 service. I just hope by 2004 they have better customer service and support and better offers of service. I no longer see 1500/128 service for residential. Bad news!
Update... 01-28-04
Well I have had the service for near 3 years now. I've had to call tech support a total of 5 times now and am now on my 2ed modem.
The 1500/128 option is gone here for me unless I go to a reseller. They did do me justice by dropping the price for my 768/128 service down to $29.95 Monthly. I am still content with the service. It is a decent ADSL service. They could do better!
Update... 12-30-04
Looks like a few things have gotten better for some in the area. Depending on your location and distance to the CO.
Some have the opportunity now with Verizon DSL to have 1500/384 service and a few even have the option of 3000/768 service on the residential side of this.
I appear to qualify but to do so would have to cancel my present service for at least several days down time which I just can not do right now. Hope some are able to take advantage of this and enjoy it.
My monthly service even with these new offers is still at $29.95. Crazy for I know some with the 1500/384 who are paying the same that I pay for the 768/128 service. Maybe 2005 will be the year they give this customer some better and improved service.
~ Skipdawg
Update 03-28-06
Well my 768/128 service is now down to $14.95 a month. Love it. Also I hear the 3000/768 is now available in the neighborhood and I may look into that.
About time after 5 plus years. And I hope it is a easy transision. Not sure when I'll make the move though.
But still to date the service I have is doing well by me. I'd still say go for the 768/128 if that is all that is available for it is much better than dialup.
Update 04-04-06
Contacted Verizon and Verizon Online to see if either 1500/384 or 3000/768 was available for me to upgrade to now. I was told yes by billing at Verizon and yes by customer service at Verizon Online so a set it up. 2 days later I get a email saying it is not available and the order has been canceled! So I called in. Again both billing and customer service are telling me it is available and want to walk me through the account setup again. I tell them I'll call back. I call tech support and ask them. They tell me ya those speeds are available in the are but that right now there is no more accounts being set up due to the CO is full.
So folks when you order have them find out if the CO has any space left before bothering to order or upgrade an account. Can save you allot of time and grief!
Verizon departments so need to all get on the same page. This makes them look like some pathetic unprofessional street corner company that has no clue what it is doing.
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Review by The Real Me
UPDATED: 3.8 years ago
member for 5.1 years, 157 visits, last login: 1.1 years ago
Downey,Los Angeles,CA
$29 per month
about 7 days
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"Very reliable so far"
"none"
"seems like the real deal"
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UPDATE for February 4, 2006
The problem appears to have corrected itself. Never heard a word back from Verizon nor Trellix.
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UPDATE for January 31, 2006
After over a year of relatively troublefree service it seems we have hit a roadblock. Specifically the Personal Web Space Verizon is selling with Trellix being the subcontractor.
I upgraded from the free 10mb PWS to 60mb PWS on 1/27/06. Today, 1/31/06, I am unable to upload/download files to it.
I called Verizon Tech Support and was transferred to the subcontractor who supposedly handles the Tech issues. The gentleman informed me that he gets these calls all the time and that he handles the Web Storage contract Tech issues, not the Personal Web Space Tech issues.
He suggested I call Verizon back and request a Supervisor.
I did. The Supervisor I spoke with did not have the Trellix contact phone number. I asked him if he could call me back after getting it and he said that he is unable to make outside calls. He suggested Googling for the number.
When I asked to speak to his Supervisor he said there was no one else above him I could speak with.
I told him this happened before and Verizon was always able to put me through to a Tech that could correct the problem. He could not help me.
I Googled Trellix and got a phone number that was no longer in service (978 -318-7200). I tried another Google and got a different website with another phone number (866-896-2964) which I called and got an answering service which took my name and phone number and advised me that someone would call me back.
I checked my Verizon account to see the status of the two trouble tickets (I had to call and then call back again) and they show them as being closed. They are not closed, I can assure you. I still have the same problem.
This is really unacceptable. I am paying Verizon for a service and they will not lift a finger to help a customer who is in need of assistance.
If a Verizon exec happens to see this please respond and we can perhaps communicate further.
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UPDATE for February 25, 2005
Email was fine by later that evening. DSL speeds have been what they should be. I am a Happy Camper again.
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UPDATE for February 23, 2005 9:41PM
Well...the speed problem seems to be fixed. I'm back up to 1200/1300. Which is great.
However, I can't access my email tonight. Which isn't so great. I can't retrieve it from any other sites either, including my Verizon Personal Account Page. It says I have unread mail...but I can't get it. Getting a server not responding error. Same with Newsgroups. The Resource Center Page is offline as well. Too late for me to call. Probably be fixed in the morning.... I hope. Goodnight for now.
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UPDATE for February 21, 2005 8:24 PM
I'm impressed. Afer getting the new modem and having the same problem (200/300 D/L speed when it should be around 1200/1300) I called back and worked through the usual steps with a Tech (power off modem/router/pc, removed router from loop, hooked up the USB connection, went into "ispconfig" and checked ping and packets). She was good. Quite knowledgeable. When we were all done she escalated the problem to the next tier. I had to wait on the phone a little bit (7 to 10 minutes) but another Tech came on and after checking a few things online he was able to solve the problem...at least for now. I believe he had to tweak the line at his end. I hope it will last.
All of Verizon's Customer Support people I spoke with tonight were very nice and above average in tech experience. I estimate I was on the phone for about 90 minutes total.
All in all, again, I am impressed. Thank You all for your help. I will post another UPDATE in a few days to see how things are running at that time. Thank You.
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UPDATE # 4 for February 19, 2005 8:21 PM
Got the same Tech! She and I concluded that the problem was not specifically the PWS but all Verizon services. The kicker was that I was able to log on to my PWS before installing the new modem. That is why I think it may be a modem configuration issue or some data points that need to be changed at Verizon. She is opening a new Work Order for this problem as I type this. She apologized profusely ( there is no doubt in my mind that she was trying her best to help me). I gave her the times I would be available to speak to the Tech (Mon - Fri 6:00 PM to 9:00 PM. Anytime Saturday and Sunday). To be continued.
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UPDATE # 3 for February 19. 2005 8:07 PM
45 minutes later I am still on hold. I have been on the phone now for over 2 hours.
I will say the Tech I had was very nice and so was I. I understand the volume of calls they have to deal with is overwhelming and this could have been a case of her just simply pressing the wrong button on her phone set-up.
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UPDATE # 2 for February 19, 2005
Called Tech Support. Recording said 15 minute wait. I was on hold for 45 minutes. Got the Tech. She found the Work Order for my new modem. She suggested trying the old modem. We did, problem remained. She said there was a problem with the Personal Web Space service and located it and read the update to me. It stated that they are working on it but did not know when it would be resolved.
I explained again that it was not just a PWS problem. I could not log in to any of my personal Verizon services.
I replaced the old modem with the new one (disconnected it, the router and turned computer off). I asked to speak with a Tier 2 Tech and she said she would be right back.
I was put back into the rotation which is where I am at now: telling me I would be helped as soon as the next available Tech was available and that my call would be answered in the order in which it was received. I am in Customer Service hell. Will post next chapter soon.
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UPDATE: February 19, 2005
Getting bad DL (300/500/600) speeds (had been getting 1300/1200/1100. Claim was 1500 max). UL has been up and down as well. They sent a new modem. I installed it but problem remains. Also, I am not able to log in to any of my personal Verizon services (Personal Web Space, Resource Center, My Account) since installing the new modem. On hold for Tech Support. I will post results.
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UPDATE: January 18, 2005
Had a problem with a corrupted sound file at my 10MB Personal Web Space causing it to lock up (no uploads nor downloads). Took about 5 days to correct (the New Years holiday caused a delay). A few of the Tech Support people did not understand that it was a Personal Web Space issue and transferred me to the business Web site area. Other than that, no problems.
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UPDATE: December 12, 2004.
Well, two months later I can still report no problems. Very satisfied.
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I was on 56k dial up with Earthlink for 4 years. I finally decided to go broadband and shopped around quite a bit.
Here is what I found during the months of August/Septmber 2004.
Earthlink: Told I wasn't in a service area. Then, received a call a few weeks later that said I was. I was quoted $39.95/month with a 12 month contract. Early term fee of $149.95.
DSL Extreme: $29.95/month for the first year only. $49.95/month thereafter. No contract. 1500/384.
ComCast Cable: $45.95/month. No contract. Promise of 3000/?.
SBC Yahoo: My telco lprovider is Verizon so I would have to switch to SBC to get hooked up.
Verizon West (ex-GTE): $29.95/month. No contract. 1500/384.
I have a few friends that have had Verizon and they recommended them highly so I went with Verizon.
The order process was excellent. Home equipment is a D-Link 10/100. They shipped me a Westell DSL modem. My connection is Dynamic IP.
Installation was fine except for the the fact that I had to call them to correct a problem with my user name. It was resolved painlessly and the Tech stayed on the line with me thoughout the whole installation of the Verizon software and also the MS Premium software which was more of a hassle and took longer than the Verizon software.
No problems at all at this time. I'm a happy camper for now.
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Review by talei
UPDATED: 4.3 years ago
member for 7.5 years, 66 visits, last login: 2.5 years ago
Portage,Porter,IN
$36 per month
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"Decent value/service against Comcast as the only other broadband provider"
"Repeated provisioning errors; no communication between departments"
"Good provider if you can get the order completed"
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I've used Verizon for over one year now, but as with the first order, my second order (after moving) was botched by provisioning. In 2004, provisioning simply lost the order. In 2005, they had recorded that I had canceled my order but could find no evidence that I had. The result is that they needed to replace my order which extended my Service Ready Date (SRD) from two weeks to four weeks.
The billing department is not in sync with the tech support department, and the tech support office is not in sync with provisioning. The result is that all three offices have different information from each other and none of them communicate notes between each. This also resulted in my getting notified that I had my service enabled seven days earlier then my second SRD, but the service would not actually be enabled until the SRD arrived.
After waiting another 7 days and wadding through Tech Support (most of the time wasted with the IVR insisting that "DSL support" means "Dial-up Support") I never did get DSL. They even next-day shipped a modem that never worked. The Customer Relations group that tried to hang onto my patronage promised a third-level tech would address my problems and their networking group would contact me. Tech support never got back with me and I still do not have DSL.
Verizon's loss is Comcast's gain. Total wasted time... 4 days.
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Review by (hidden by request)
Posted: 4.5 years ago
(review was emailed from domain neo.rr.com)
Erie,Erie,PA
Contract price not specified.
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"when connected, good service"
"Poor tech knowledge, bad serivce, lies, poor callbacks, denial of company responsibility"
"works good when working, get better tech support from the guy next door."
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We received Verizon DSL a couple of years ago. For the first couple
years I had no problems except the occasional loss of service for a
second or two. Then about a year and a half ago I started having
trouble. Every time it would rain I would loose connection with them. My
modem would constantly reconnect to them for the whole time it was
raining. After the rain stopped and everything dried up, the DSL would
work fine. After this happened a couple time I called Verizon tech
support. That day it happened to be a short rain and after listening to
their drag music for over a half hour they finally picked up. By that
time the rain had stopped and everything dried up and I had connection
back again. I was informed that they saw no problems and to call back if
and when I have the problem again. I had the same problem again and
again, but every time that I would call it would always be the same
thing. It would always take them so long to pick up that by them my
service was back on.
One day after months of this routine, I finally got a hold of there tech
support while having the problem. I told them everything that I knew and
then they did all the normal stuff, reboot the modem and the computer,
renew the IP address, etc. I even tried a completely different phone
jack and cord for the modem to plug into, but could not get any
connection to my PC. Not one bit of data could they see going through.
The logical choice was that there is bad insulation somewhere on the
outside of the house, but not in Verizons experts view. Since they knew
that it only happened when it rained, you would think that they would
send someone over to check the lines, but no, instead they decided to
change me over to a different circuit in their office. My thoughts about
this point in time were "It is happening only when it rains so something
must be getting wet, right??" After all, if it was a bad circuit,
wouldn't it happen all the time and not just when it rains!? What can I
say but obviously it did not fix the problem. I did learn one thing
about the whole experience though. Do NOT trust any time frame that they
give. They told me that they would have it switched over in 2 days. 3
days later it was switched. That is 1 day longer then they said, but at
least it was done.
With the problem continuing, I called back time after time. I was told
everything from "call back when you are having the problem" to "The
problem is that you are not using the factory cord that came with the
modem". I still have not figured out what not using the factory cord had
anything to do with me loosing connection only when it rained. This went
on for over a year and still the same problem.
One day the people moved out from an apartment 3 houses up the street
from me. And then someone new moved in. After Verizon came down and
reconnected the service to the house, most of the problem went away. I
still had small problems with their server every now and then,
especially when we had a really heavy rain. After thinking back on it,
the major problems started about the time that the last tenants for that
apartment moved in and the phone service was connected. I called Verizon
tech support back when I was having trouble again and told them what I
had thought, but did they send someone out to fix it? NO!
After a few more calls, they decided to try out their new service and
take me off of the packet switching service. I was also told that with
the new service I was able to get 1.5 meg download speeds, which was
double what I was currently getting so I was kinda excited. They had me
call up to switch the service after I got the new modem in. I did as
instructed, but wouldn't you know it, miraculously I was still having
the same problem. But now I had one more problem. When they put me on
the 1.5 Meg download spend, my speed actually dropped in half! So back
on the phone to tech support again I went. I got the same old story and
same old explanations. But I did find out one thing. I found out that
they are now telling me that I was not able to get more then the 768K
download speed because I was too far from there equipment. "What??" I
thought. I was lied to!? Why did this not surprise me? After all, it was
not like it was the first time I was lied to by them! So back to the
768K I went.
A few weeks later, on a Wednesday, we had a bad snow storm go through.
Depending on where you were depended on how much snow you got but an
average of anywhere from 1 to 3 feet of snow that day came down. I was
somewhere in the middle. On that day when I woke up I had almost no
service at all. I could get a connection but it was very slow. When I
say slow, I mean VERY slow. I did many tests and got an average of .6 K
download. That is one tenth of dial up speed. Its bad when I could get
10 times faster of a connection with a slower dial up connection. So I
called up Verizon again. I was told that since there was a storm gong
through, that I should wait till the following day and call back if I
was still having the problem. Isn't this suppose to be "Always on" I
thought?! And if it is then isn't there a problem somewhere? I figured,
do as they say and give I till the following day.
The next day I still had the problem. As soon as I got up, which was
about 9:30 AM, I saw that I was still having the same problem. I went
through the same routine rebooting the computer and stuff again. They
then finally decided to make a home visit to try to find out where the
problem was. They said that they would call to make an appointment with
24 to 48 Hours. I stayed home all of Thursday and Friday until about 4
PM. Wouldn't you know it, they called about a half hour after I left.
About this point in time I am thinking that they must be watching me and
waited till I left so that they could use that as an excuse not to come
over. After all they did call. Once! And it only took them about a year
and a half to make the first call. After I got home I got the message on
the answering machine and called them back. The message was left maybe a
half hour before. I tried putting in the priority number that they gave
me and wouldn't you know it, it didn't work. Surprise, surprise!! So
back to regular tech support I went. They said that they would leave a
message for them to call me back again. After I was done with tech
support I asked to talk to the billing department. They transferred me.
While talking to the billing department I told them about the problem
and about how long I was having the problem. I asked for a discount on
the bill because of the problem and was told "NO!". Not only would they
not fix the problem, but nor would they give me a discount!
Saturday came and I called to see if there was any progress. I must have
been high or drunk to think that they would have actually done
something. Problem with that idea was that I don't drink or do drugs so
of course there was no progress. Sunday came and I called again but this
time I was told that they would call me back with 24 to 48 hours again.
Monday came and I gave them a break from all my calls, but the problem
still remained. I was still getting speeds of 10 times slower then dial
up.
Tuesday came and the cable company came in and put in high speed
internet through the cable. I had called on Thursday of the previous
week to get cable high speed internet access in case the DSL did not get
fixed. And it was a good thing too. Tuesday came and went and still got
no call from verizon. But wait.. Wasn't Verizon going to make a
appointment with 24 to 48 hours from Sunday. Wednesday came and I called
Verizon to have them disconnect the DSL.
I have been On Road Runner through the cable company since then and have
had no problems with it. It may be a couple dollars more a month but I
am getting reliable service, and as an added bonus, I am also getting up
to 5 Meg download speeds. That is about 6 or 7 times faster then my max
speed through verizon.
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 Review by aszure3
UPDATED: 4.5 years ago
member for 9.3 years, 1934 visits, last login: 47 days ago
Wenatchee,Chelan,WA
$32 per month
about 8 days
Verizon
CLEC party: Verizon
"it is ok"
"not fast enought"
"They need to upgrade there network"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I could be better depending on your needs go with fiber
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Verizon west (ex GTE)
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