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Hevanet Communications page on DSLReports

Review by (hidden by request)

  • Location: Portland, Washington, OR, USA
  • Cost: $52 per month (month by month)
  • Telco party Verizon (ex GTE)
Technical Support Exceptional! Always above and beyond the call.
I still have to pay each month....
Hevanet is a great value for the money and they stand behind their service.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Hevanet is my DSL provider and I have been nothing but delighted with their
service. They are affordable and the support staff is top notch. My calls
are always returned within the hour--even on weekends! Uptime is unbeatable.

They were ready the moment the telco finally got its stacks in order--boy was that painful. Hevanet was never a part of the problem during set up PLUS they were able to help me troubleshoot the teclo issues too!

I give them A+'s in all categories!

Now Verizon on the other hand... is there something below an F?

(review was emailed from domain esaufam.org)
lodged 22.6 years ago


arget
join:2001-03-17
Portland, OR

arget

Member

2001-Aug-21 7:22 pm

very good dialup too

They're a very good dialup too. They were my primary ISP before I got DSL, and the only reason I didn't go with them for that was because the telco (Qwest) didn't offer the service I needed.

I still use hevanet for my backup dialup account. Never a busy signal, *very* prompt at customer service. All around nice folks.
2001-Aug-21 7:22 pm: · hey mods ·
js339
join:2007-03-10
Vancouver, WA

js339

Member

2007-Mar-12 4:36 am

Great tech support, but lousy upstream provider.

I have always been impressed with Hevanet tech support. They helped me years ago on a problem with OpenBSD that wasn't even their fault.

However, I've not been happy since they switched to CogentCo as their sole upstream provider. CogentCo routing is horrible, with 12-20 extra hops and hundreds of milliseconds latency to anywhere.

Also, I have been having an issue with the routing circuit choking on certain data patterns downstream. Odd mix of problem data that can't make it through:

Technical documents and certain miscellaneous files from Microsoft's website have trouble making it through. None of the openbsd installsets can be dowloaded. All linux install iso's of any distro have trouble making it through. Package updates for all these operating systems have no trouble making it through.

This looks like some borked transparent caching proxy, or router that decided to go on a censoring rampage against free software. Other people do not _appear_ to be affected by this issue, so neither Hevanet nor Qwest will fix it or even look at it.

So for now (until I find a new ISP (wireless!)) I have to download all that stuff through an encrypted proxy or tunnel somewhere.
2007-Mar-12 4:36 am: · hey mods ·