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All reviews of Hevanet Communications


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Ad-hoc Hevanet Communications Forum

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Review by (hidden by request)
Posted: 8.2 years ago
(review was emailed from domain esaufam.org)


Portland,Washington,OR
$52 per month (month by month)
Verizon (ex GTE)
"Technical Support Exceptional! Always above and beyond the call."
"I still have to pay each month...."
"Hevanet is a great value for the money and they stand behind their service."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    Hevanet is my DSL provider and I have been nothing but delighted with their
    service. They are affordable and the support staff is top notch. My calls
    are always returned within the hour--even on weekends! Uptime is unbeatable.

    They were ready the moment the telco finally got its stacks in order--boy was that painful. Hevanet was never a part of the problem during set up PLUS they were able to help me troubleshoot the teclo issues too!

    I give them A+'s in all categories!

    Now Verizon on the other hand... is there something below an F?

    Followup comments:
    view 1 comment
    js33

    join:2007-03-10
    Vancouver, WA

    Great tech support, but lousy upstream provider.

    I have always been impressed with Hevanet tech support. They helped me years ago on a problem with OpenBSD that wasn't even their fault.

    However, I've not been happy since they switched to CogentCo as their sole upstream provider. CogentCo routing is horrible, with 12-20 extra hops and hundreds of milliseconds latency to anywhere.

    Also, I have been having an issue with the routing circuit choking on certain data patterns downstream. Odd mix of problem data that can't make it through:

    Technical documents and certain miscellaneous files from Microsoft's website have trouble making it through. None of the openbsd installsets can be dowloaded. All linux install iso's of any distro have trouble making it through. Package updates for all these operating systems have no trouble making it through.

    This looks like some borked transparent caching proxy, or router that decided to go on a censoring rampage against free software. Other people do not _appear_ to be affected by this issue, so neither Hevanet nor Qwest will fix it or even look at it.

    So for now (until I find a new ISP (wireless!)) I have to download all that stuff through an encrypted proxy or tunnel somewhere.
    permalink · 2007-03-12 04:36:44 · Print · Reply to this
    Forums » comments on review of Hevanet Communications

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