Review by dslisdownalways - Location: Agoura Hills, Los Angeles, CA, USA
- Cost Contract price not specified. (12 month contract)
- Install: about 16 days
- Verizon (ex GTE)
nice people... even when im angry everything else I'd be better off
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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I have never dealt with an ISP that makes major chages to their network in the middle of the day WITHOUT even an warning to their BUSINESS customers. One time i called in with DSL problems and the lied to me saying that they were creating trouble tickets for my dsl line. I called again later on and they told me that it had been taken care of and Verizon was working on it. When i called Verizon the next day, they told me that they never even had a record of any trouble ticket being placed. According to their equipment, it had never gone down. ISWest sold me on the idea that by paying a little more, I would be getting a great ISP. So far I have seen none of this. I have had nothing but problems with their internet services. I want my old ISP back. Save yourself!! RUN! member for 22.7 years, 4 visits, last login: 22.7 years ago lodged 22.7 years ago
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ECSI
Anon
2001-Aug-12 2:43 pm
Save Yourself? Collect Your InformationIn your review of this ISP you mentioned that you called Verizon the day after ISPW supposedly had line problems and Verizon claimed they never had any problems. This is not ISPW lying to you, it is Verizon. I neither know about ISPW nor do I want to undercut anything you've posted, but I work on backbone networks for an ISP and have to deal with Verizon *all the time* with commercial circuits and the like. Verizon, in all honesty, lies to everyone, so it is not surprising that they claim there was no problems... so long as they can continue to convince people like yourself that it's the ISP's fault, then Verizon will always protect itself from the embarrassment of the truth. I've been on the phone with Verizon technicians while I was looking at whatever router interface was hard down, and had them tell me there isn't anything wrong with the circuit and it's not their problem (they like telling everyone it's not their problem, too) and having the interface come back up immediately. This doesn't happen because the magical, mysterious internet fixes itself (though we all wish it would lol)... it's because that Verizon technician saw something he/she could fix, fixed it, and then tell us we're stupid, we don't know what we're talking about So, I'm not defending ISPW in any way here, just wanted you to know how Verizon operates my 2 cents. | |
| dsldrew join:2000-07-31 Thousand Oaks, CA |
Response from ISWest management...In response to (dsldownalways) we deal with Verizon Wholesale, Not Verizon retail who would not have any record of the trouble tickets that we place with the wholesale department. If your DSL was down, we would have place a trouble ticket with Verizon as that is our standard practice. If you are still having trouble, please contact our technical support group and they will be happy to help you. | |
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Review by alorenz3 - Location: Bothell, Snohomish, WA, USA
- Cost: $299 per month (12 month contract)
- CLEC party: Covad
Don't know, never got an install Couldn't meet install dates, won't refund deposit Don't trust these guys with any deposits, or count on install dates
| Pre Sales information: Install Co-ordination: Tech Support: Value for money:
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I ordered a $299 a month DSL service through Covad to ISWest in November. They promised installation from as little as two weeks to as much as 40 days. Within a few days of our order they did confirm an install date at about 30 days. We sent them $388 for a deposit on service and router. On the install date, when it did not happen, (never received the router) I called and they said it had been re-scheduled for 60 days from that point! I explained that did not work for me and they either had to meet their original agreement or cancel my service. They promised to expedite. I called Verizon, who had us up and running within 2 weeks. ISWest refused to refund our deposit, claiming since we cancelled it was the fee. I explained that we never cancelled, in fact, we never received service! I suspect these guys are in credit trouble with Covad, be wary of them! We probably got caught in Covad denying them stuff till they got their account straight. Covad will neither confirm or deny. Don't send them any money until they provide service, they still owe me $300!!!!!!!!!! member for 23.5 years, 8 visits, last login: 23 years ago lodged 23.2 years ago
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ISWEST-ADM
Anon
2001-Jan-17 8:14 pm
COVAD/VERIZON Facility ProblemYes it is true it took forever to get his DSL going. Verizon/COVAD was in the process of installing facilities. Once problem was resolved COVAD gave ISWest a due date. Two days before install was due (COVAD truck roll), the customer decided to canceled. Customer had the ability to cancel with no penalty anytime prior to the facility issue being resolved,and the circuit being built, but choose not to do so. As far as refund, Covad considers the customer's cancellation as being too late. All the work was done and the circuit built. COVAD billed ISWest for the work they completed. Regretful, but that cost was passed along to the customer. | |
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Re: COVAD/VERIZON Facility ProblemWe were still 50 days from their quoted install date when we decided to cancel. When I called to cancel, I was told that the install was rescheduled. The excuse that Verizon/Covad was in process of installing the facilities is also misleading. Verizon had done their part two weeks prior! It's interesting they said we had the ability to cancel before the circuit being built, since we have no way of knowing when that was. There was never a router sent, never any service to cancel. We did not cancel a service, it was never delivered! We were 50 days from the last quoted install date when we cancelled! I also question that it takes $300 to flip a provisioning bit in a dslam! If it does, no wonder Covad and ISWest are in trouble. | |
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