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Update 29MAY21 : Well, it has been a few years. My 250 UP/DOWN speed is a bit more variable now ranging from 260-285 Mbps up or down (at least 15 neighbors I know have switched to UTOPIA), but still usually above 270. We have had some outages, but unlike my old service, we know almost immediately what the issues are ranging from equipment fails to "We goofed". None of the "We do not show a problem" and then an hour later the CL truck was at the box down the street and I was working again. Oh, and the one BAD multi hour outage was on a weekend, no excuses to wait until Monday like CL, Xmission worked on it and got it back up ASAP. Monitoring my modem, I have seen almost maxed downloads (daughter, wife, and I), yet our games/work did not seem to mind the other stuff and if I were not monitoring I would not have known that all the updates were going on. UTOPIA + Xmission, still a good deal despite what the big national companies keep saying. I did put in an ASUS RT-AX88U modem to replace the TP-Link C3150 for more Ethernet lines for the daughter's home office about 6 months ago. Wireless and wired seem to have no issues as mentioned above even with more lines in use. -------------------------------------------------------------------------- Update 23APR19 : UTOPIA is here! Only about 4 years after the box was initially installed. Dumped the cruddy CenturyLink/QWEST DSL service in November 2018 and now have 250 Mbps UP/DOWN, which unlike CenturyLink's inflated marketing hype speed, is really about 280+-5 Mbps UP/DOWN. Back on XMISSION now, service is much better than CenturyLink and I no longer have mysterious outages that occurred at odd times. Combined cost for service is about $60/month for UTOPIA and Xmission 250 UP/DOWN service. -------------------------------------------------------------------------- Update 08JUL15 : Well, end of the line, sort of. Centurylink (exQWEST)and Comcast are still buying Utah politicians in an attempt to pass laws to block UTOPIA from becoming a real service, and me with a UTOPIA box less than 1500 feet away via road and parking lot waiting for the politics to end. The Centurylink DSL connection box has dying 1.5/1 ADSL connections and CL refuses to allow customers to use another ISP for anything else. I have to upgrade to 12000/898 ADSL2+ today and use CL as the ISP, but I will keep Xmission email and web services (host a weather page). Pray for us that CL and CC lose the political attempt to buy more laws against the UTOPIA system and I can get it in a year or so and be direct connected back to a company (Xmission) that does not lie like CL's support does (spent $150 in the last 6 months on two modems I do not need  ).------------------------------------------------------------------------- Update 07AUG2008 : For 1 year my cost for Xmission is now $168/yr and qwest is listed at $25/month not including taxes, fees and unfees. Not sure what my cap is, it is not clearly posted anymore on the open site anymore, but it is looks like 100 GB total from my usage page. My usage pattern has me charged for 1/3 of total usage, so I have lots of head room, even with a teen on youtube and anime sites. Qwest has been better this cycle for long outages than in previous years. ------------------------------------------------------------------------- Update 28OCT2007 : For 1 year my cost for Xmission was about $130/yr, but has jumped to a bit over $140/year. Total transfer cap is now 100 GB (both up and down) but that is still only during weekdays from 7 a.m. - midnight. -------------------------------------------------------------------------- UPDATE 11OCT2003 : Still recommend this ISP to those who need one and do not need an AOL like environment. The only gripe I have is that they are not visibly pushing Qwest to give better service, but then I suppose that given some of the horror stories I hear about other ISP/telco situations, I should not complain much. 12 G up and 12G down a month is plenty at this time, even with the active web page I have. Price was still $102/6 months at last renewal. -------------------------------------------------------------------------- UPDATE 10Feb2003 : Still doing fine, most of the problems they jumped on right away. The only two big complaints were when the newsgroups went down for several days and there was a major problem with connections for a significant time, there was no update on what was going on. Other than that, they now give a free lunch on Bandwidth at night and on weekends. -------------------------------------------------------------------------- Static IP, DMT, Cisco 678 into a network with Win98/Linux/Win2000, 640/256 connection, $32 to Qwest/$18 to Xmission Transfered from Burgoyne about 3 weeks ago. So far I have a better connection for HTTP, PING/TRACERT, FTP, POP3, and SMTP, and a live body answers the phone and checks the line when I have a problem after 2100 (or there is a message on the recording saying there is a problem). Most downloads now come in at around 50-72 KB/s instead of 30-40 KB/s. Install coordination was marked low because I did all the leg work, but was not marked 1 because everything was in place when Qwest FINALLY got the line shifted a day late. Mybe it should be higher, but... Web page for those who want to do that stuff is easy to do, the only bad thing is that the default webpage has your email all over it. So I edited the files and replaced them. Piece of cake with WSFTP and Netscape edit. There are some easy to use Xmission addressed proxy servers available that seem to work fine for most normal operations. I find that most tech calls are bordering on brusque (but that could be because they assume you know what you are doing). However the one time that I could not logon to Xmission the tech walked through the checks verbally, verified that he could see the 678, and was professional. When I said I would go research my end again, he said call back if I needed more help (turned out to be a M$ problem from the bug fix applied the previous session). The only thing I am currently worried about is that twice now I have had an outage where I could not get to DSLR or www.wrh.noaa.gov (for example), but other sites were accessable. And of course it does not hurt that some of the staff prowl about on DSLR forums either  and they increased the transfer limit for those who are hungry. member for 22.6 years, 3792 visits, last login: 258 days ago updated 2.8 years ago
Love Xmission, was so happy that I could get Xmission and Utopia. Just wish they would get rid of the data caps! member for 16.3 years, 86 visits, last login: 4.7 years ago lodged 4.7 years ago
Great ISP. They have a friendly and knowledgeable support staff that's available 24x7. Qwest will only connect to them at 1.5 mb DSL from where I live. Qwest fibre to the neighborhood connections don't allow ISP selection - you take what Qwest give you. Too bad as I'd be willing to pay a lot more for a higher speed. Waiting for Utopia. UTOPIA finished their build-out in my neighborhood (March 2012) and I am now connected to XMission via fiber. I paid the UTOPIA connection fee up front so for $45/month I get a 100/100 connection. Actual speeds through my 10/100 router are 92 mbit down and 80 mbit up. If I connect directly to the UTOPIA gateway hardware I get 95+ mbits down and up. The Century Link-XMission latency was 52-55 msec. The UTOPIA-Xmission latency is 1 msec. Very pleased. member for 23.3 years, 218 visits, last login: 8.4 years ago updated 12 years ago
Xmission is the best ISP I've ever used. They respond quickly to problems a nd their technicians are very knowledgeable. Now if I could just connect to them via UTOPIA fibre instead of 1.5 Mbit Qwest DSL I'd be a happy camper. Maybe this year. member for 23.3 years, 218 visits, last login: 8.4 years ago updated 13.2 years ago
I switched to XMission about a week ago in Arizona, because of their new regional product offering through Mammoth Networks. Unfortunately, the ping times are too high (versus what I got with Qwest.net) so I've had to switch back to Qwest.net, which sucks because, for one, their support is great and their IP pricing is very low ($7.50 for a block of IPs that Qwest charges $14.95 for, and $10 for a block that Qwest charges $29.95 for). Reading the other reviews it would appear the service is decent in Utah. I wouldn't hesitate to use them in Utah, or for their other offerings (say Web hosting or email hosting). But I'd avoid the regional services. member for 16 years, 287 visits, last login: 14.7 years ago lodged 15.8 years ago
Additional update Jan.16. Replaced my Apple Airport Express wireless with the Apple Extreme. Latency went down to 100ms and previous reported slow browser page load is no longer a problem. Update for 2008: Now have the 1500 dn/750 up package, which is the fastest I can get from Qwest at 15,000' from the C.O. Price is $19 for the Qwest DSL plus $19 for Xmission ISP. Still am very appreciative of Xmission tech support and general reliability. I have recently been suffering serious bogging-down of my throughput such that the majority of web pages will not load on the first try (browser timeout.) My Flash speed tests will sometimes show around 200-300 dn speed but other times the result is 1250 dn, 450 up, which is about as good as I have seen. Latency is around 250ms, which seems normal, but the behavior of the email clients and browsers is pretty poor. Will have to take a serious look at my internal WiFi network to see if the problem is not with Xmission or Qwest. ...................... I ordered 640 down 256 up through Qwest and converted my 56k dial-up account at Xmission to the DSL. Xmission was VERY helpful in the setup as the Qwest Contract installers had no clue about Macintosh or about 802.11 wireless (this was back in 2002.) I have a static IP and I generally get around 400 down and 200 up, though there are periods of stagnation now and then. Since then, Xmission has been very quick to help whenever the odd problem pops up. If I could wish for one thing it would be better roaming availabilty and access when I travel. Xmission now has a service, but it is very limited so I keep a $10 Juno account for dial-up purposes. Again - bottom line is that Xmission is an excellent provider - just wish I could use them everywhere! member for 21.6 years, 80 visits, last login: 13.6 years ago updated 16.2 years ago
2007 Update Well I decided to go back to qwest, but of course with xmission as my isp. It is still the same, rock solid. My speeds though are a tad bit disappointing, thanks qwest! People a block away from me get 5000/800 something yet our area is stuck at 3000/512 Xmission is without a doubt one of the best isp's you can use. ---------------------------------------------------------------------------------- -------------------------------------- I decided to go with qwest for my dsl. I have 640 down 256 up. And my ISP is Xmission (which I recommend for 56k as well. Best you can get!) I get speeds around 500 to 530 down and 210 up on a regular basis. It took 12 days from order to online. But it also took a lot of phone calls to get it going as fast as it did. I swear the qwest cpu's are not connected at all, because they have no idea what other people say or do when you call them. I found out a special and very nice secret to qwest from xmission that has to deal with level 2 tech support. Just email me if you need that. Also another thing that is annoying is that qwest doesnt publish the phone numbers like they should. I have about 5 numbers that meant nothing and about 3 that mean the world! lol Anyways I am very happy with the service so far, and would recommend it as long as you get xmission as your isp! JUST AN UPDATE: It has been around 6 months and things are still going great! I went away for around 2 months and came back to find that my service wasnt working. I called qwest and had it up within 2 hours. I will say this, qwest where I live has really improved thier CS big time. I give them serious kudos for that. But like I said still getting speeds as promised (at least 90% of the speed) And ping times are and always have been from 80 to 110 (at the most) Also I have updated the Tech Support to 4 instead of 3 because they really have improved since I got the service. I also updated connection relibility to a 5 since I havent had one problem since we started. Last one I updated was value for money. It is for sure worth your money. member for 22.2 years, 5068 visits, last login: 133 days ago updated 16.5 years ago
I have used xmission for webhosting and dsl service for companies I work for for years and now I moved to a place where I can get fast dsl. I recommend calling xmission initially and letting them order the dsl from qwest it saves a tremendous hassle of not having to deal with qwest. So far the three lines I set up with qwest first asking them to set xmission as my isp qwest screwed up. The two lines set up through xmission worked flawlessly. The xmission techs are amazing. They have helped me with obscure problems on several occasions. The connection is very fast dsl 5948/752 latest test. I recommend xmission without hesitation. member for 16.9 years, 11 visits, last login: 15.2 years ago lodged 16.6 years ago
I've been an Xmission customer since 1995. I signed on with the ISP because a few of my friends worked there, and it had a good buzz in the old Utah BBS scene. Xmission is a unique ISP because they go out of their way to offer you services that few other companies offer. For example, one of the big reasons I've stuck with Xmission over these years is because they offer shell support, 24-hour tech support over IRC/phone, Xmission gaming servers, and they even offer a tech support over holidays in case of emergencies. I do most of my work through my shell account, and having full access to everything from cron jobs to command-line perl, a God-send for people who are familiar with Linux/Unix. Even if you're not a nerd and don't know what Linux is, Xmission provides unparalleled customer service. Every time there's a problem or even a potential problem, Xmission sends out a notice to let you know what the problem is, what they're doing to fix it, how long it will take to get the problem fixed, and what they will do to prevent the problem in the future. I trust my data with Xmission more than I do on my hard drive. Xmission offers multiple layers of redundancy, including full daily backups of their systems, multiple name servers, full access to server logs, access logs, bandwidth graphs, etc. Best of all though, are the people who work at Xmission. You're dealing with some of the friendliest, brightest, and most down-to-earth people in the entire industry. I know this sounds like a gushing advertisement, but it's true. You don't have to take my word for it, just hop on ircd.xmission.com and join #xmlounge to feel them out. Everyone at Xmission really knows what they're doing, and they bend over backwards to take care of you. What more is that Xmission's founder, Pete Ashdown, is a stalwart champion of free speech and consumer rights. Pete actively works to make downtown Salt Lake City a better place by providing free wifi Internet access at a number of popular locations including the Salt Lake City Library, A Cup of Joe, Thaifoon, Salt Lake Roasting Company, Main Street, the library in Sugar House, The Bayou, Fiddler's Elbow, The Coffee Garden, etc, just to name a few. Most giant telco monopolies charge $10/day for crappy wifi service at coffee shops (Verizon, AT&T, Sprint, and T-Mobile just to name a few), yet Xmission provides this service for free. I also happen to have a popular website hosted with Xmission called "The Best Page in the Universe." Back in 2002, my site blew up and received millions of hits almost overnight. Rather than let the site languish under all the server stress, Xmission promptly and efficiently moved my site to another server that could handle all the traffic. They configured the server settings, and even helped migrate some of my scripts to work with the new OS. I've recently had to start using another ISP because I do a lot of work outside of Utah, but I continue to pay for Xmission because I think it's worth it. I've dealt with Comcast, Verizon, Time Warner (Road Runner), and MSN, and all of them pale in comparison with what you get from Xmission. The only weak link is having to use Qwest for DSL, unless you're in a Utopia service area, but Xmission's techs are very savvy and can pinpoint any problems that may arise without playing the blame game. They just want to help you get connected and nothing else. I paid for 7 megs through Qwest, and usually tested at about 6.5 on speedtest.xmission.com. I had another account with 7 megs and it was a bit slower, but I think it was a line quality issue since both accounts were within one block of each other in downtown Salt Lake. In general, you should never have to worry about uptime and outages with Xmission. In over 11 years of service, I can only recall about 3-4 significant outages, and those only lasted a few hours at a time. Give them a try, you'll love it. Then spread the word! That's how people learn about these things... -Maddox member for 17.1 years, 1 visits, last login: 16.8 years ago lodged 17.1 years ago
I placed an order with XMission on November 6th, 2006, with an activation date of November 10th, 2006 after 5PM. November 10th comes, and, after 5PM, the line is still syncing with my old ISP. Huh. I talk to a few techs in their IRC support channel, and they say according to Qwest's database, the line is active. I call up Qwest, and, they state the same thing. Around 9PM, a few people from Xmission said that I should probably call up my old ISP, Speakeasy, and see if they have received a disconnection notice from Qwest. I call them up, and, they say they never receive disconnection notices, and that I would have to cancel the line. So I did. The line finally went dead around 11PM, and, now I had no sync at all. I call Qwest back up, and, they have the CO check up on something. Finally, they figure out that I was plugged into the wrong port and they would have to rewire it to the correct port, and that could take up to 24 hours, but, they had people working on it. I decide to call back up around 2am and they say that the CO is closed, and, that it should be fixed when the techs get there at 8am. I get up at 8:30am, and call Qwest, to see the status on the order. Oops. The representative at 2am never put the ticket in for the tech to fix the line. This rep called up the CO and had the guy paged to work on it. After that, around 9:30am, the line became active and synced with Qwest. 5 minutes later, the guy from Qwest I talked to earlier called me and told me they had fixed the line. Finally. It took five minutes of fooling around with the modem (an Actiontec GT704, a modem that I already had, and, I didn't feel I should have to get *another* one. Besides, I've already got 5 DSL modems laying around.) to get the thing to authenticate with Xmission. It's all been good so far! I decided to order the 8 additional IPs package from Xmission, which gave me 5 usable IP addresses. It's only $7.50 more, which brings the total of the Xmission part of the bill to $24.50. member for 20.1 years, 141 visits, last login: 14.4 years ago lodged 17.4 years ago
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