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All reviews of Oplink.net


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Reviews:
read 98 reviews (87 positive) (3 negative)
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(98 Reviews)
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Review by txmwg See Profile
UPDATED: 126 days ago
member for 127 days, 3 visits, last login: 126 days ago


Houston,Harris,TX
Contract price not specified.
"Friendly service, knowledgeable staff, good network."
"None so far"
"Best ISP in Houston I've ever come across"

    I had AT&T DSL since 98 or 99 when they were SWBell, and even worked for them as a DSL technical supervisor for 2 years(before it all got outsourced), but after dealing with their support recently (or lack thereof) I knew it was time to switch. Now I can speak with a technician and actually understand what they are saying!

    With AT&T DSL I was having problems with high latency, even just going to Dallas. 70-110ms pings which was just unacceptable for this distance. They were routing me through New Jersey and back to Washington for some reason just to get 250 miles away. I e-mailed Oplink support to find out about switching at around 5pm, and to my surprise I received a personalized e-mail from Dan THAT night close to 8:30pm with detailed answers to all of my questions. I e-mailed him back the next morning to see if they could run a tracert for me to see what my pings would be like, and I got an e-mail back with a tracert from a DSL line at their office within just a few hours. I can't get this kind of service from most other ISPs even as their customer.

    I ordered DSL Wednesday, woke up this morning at around 7am (Friday) and noticed my PPPoE connection from AT&T was disconnected. Set my router to DHCP, changed my MTU, and within 10 minutes I was connected. Very minimal downtime with their "hot swap" process.

    My pings have gone from an average of 80ms down to 14ms and are extremely stable. I am very happy with the low latency and speed of their DNS resolution. Oplink must be doing something right!

    Thanks Dan, Nic, and Ryan for all your help in this process and I look forward to being your customer for a long time. You guys work very hard, and know how to take care of your customers.

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Review by lxixmarc See Profile
Posted: 160 days ago
member for 176 days, 2 visits, last login: 159 days ago


770006
Contract price not specified.
AT&T
"Best ISP in Houston overall"
"None"
"Affordable, stable, clean line with no 'traffic shaping'."

    I've had Oplink for a month now and have not had a single problem. Received the Wirespeed modem overnight, plugged it in a couple of days prior to my due date and it was on. I had no 'dial tone' from ATT at first, so I had to call them to have it fixed before I could get DSL, but once that was on, I got a connection and it hasn't dropped since.

    Due to my distance from the CO I can only get the 1.5 line. 6 static IP's is nice, and alot cheaper than it would have been with Comcast. Ordering online and setting up account details was easy, never have had to call them. The only telephone call was them calling me to tell me I was too far away for the faster line.

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Review by globalfp See Profile
UPDATED: 185 days ago
member for 185 days, 0 visits, last login: 185 days ago


Houston,Harris,TX
$34 per month (12 month contract)
AT&T
"Small company that cares for the customer."
"Great value for the money."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    I have moved around a lot and used many companies for my email service. While Oplink is not perfect, the others are far from perfect and do not care at all about their customers.

    Oplink does a great job. While they do not have the slick phone system to handle calls, inquiries, tech support, etc, they have people that will answer the phone and take care of your needs. Being small also means that they might experience some delays in getting back to you. However, you do not end up on the phone with the big guy for an hour being transferred all over the place before being cut off.

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Review by bsu4phd See Profile
Posted: 186 days ago
member for 186 days, 0 visits, last login: 186 days ago


Houston,Harris,TX
$25 per month (12 month contract)
about 2 days
"Great service; Great billing; Small local operation w/ quick reply."
"None"
"So glad these guys exist. The ATT megalith is totaly clueless about their customers."
Pre Sales information:
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Value for money:

    Only considered their slowest connection for broadband, which is still faster than the rate from the other co.
    • What SPEED/package did you order, at what monthly price? Ordered the 1.5 package @ about $25/month
    • How was the order & install process? Plug & Play! That easy, box arrived by overnight FedEx & I plugged it in. Just like ordering & first using a Mac.
    • What brand/model was the supplied equipment? Generic, but it works just fine.
    • What good or bad experiences most struck you? The personal replies from the guys, even after hours!

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    jimplayspool

    @oplink.net

    Oplink the best DSL in Houston

    I've been with Oplink since DSL has been available in Houston. I chose them about 10 years ago because they were just a small ISP at that time. I wish I could keep them as my ISP and the only reason I'm changing is because I'm trying to get UVERSE TV for my family. AT&T told me that if I want UVERSE TV that I would have to disconnect my DSL. So I called this morning and explained to Oplink of the situation and that I would have to terminate my account. But before I'm gone I want to say that having been with Oplink has been the best experience I have ever had with any utility.

    I do want to tell you a story that that occurred about 3 years ago.

    I’ve been working with computers/networking for over 20 years. I was off one Friday afternoon and all of the sudden the internet was not working. I checked the settings and found out that it was probably my DSL modem. I went to my son’s house and borrowed his DSL modem and I was right. But by the time I was able to call Oplink it was 5:15pm. Of course since they close at 5:00pm I did not expect them to answer the phone.

    Well I called anyway and Ryan answered the phone. At the time I think he was a tech then. I explained my situation and I also told him that I would travel where ever the office was to get a DSL modem at any time. He said let me make a phone call and I’ll call you back. So he called back a few minutes later and said that they could not get one to me that evening but if I could go to their office the next morning that there would be someone there and I could get one then. I went up to the office at 10:00 the next morning and there was the owner of Oplink there and opened up the office and got me a new DSL modem to replace my broken one. Now you have to understand one thing Oplink is not generally open on the week end so I asked him. “Where he lived” and he said that he lived I think it was Sugarland and the Oplink office is right next to the intercontinental airport. So I asked him why he came out on a Saturday to do me this big of a favor. He said that I was a good customer and he appreciated that.

    I’m a residential customer of Oplink and if they would do this for me. I’m sure they would do things like this for all of their customers big and small.

    I’m not sure if I’m making a mistake moving my business to AT&T because of UVERSE TV. But one slip up by my new ISP and back I will be back with Oplink .
    permalink · 2008-12-29 21:30:55 · Print · Reply to this
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Review by Skip Beedle See Profile
UPDATED: 237 days ago
member for 237 days, 2 visits, last login: 73 days ago


Houston,Harris,TX
$56 per month (12 month contract)
about 3 days
AT&T
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    I used Time Warner, Earthlink and Comcast from early 2001 through August 2007. I started with Oplink after having read the positive reviews on DSL Reports. The instructions for getting the best rate from AT&T for a DSL line were valuable. Coordination between AT&T and Oplink on the startup was excellent. I have not had to return a modem or do a reinstallation. I use my connection for internet and VOIP. I have had service at 3 Mbps. I recently switched to 6 Mbps. The service is stable. I have experienced minimal downtime. Technical support is always knowledgeable and courteous.

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Review by eam404 See Profile
Posted: 247 days ago
member for 7.2 years, 5 visits, last login: 247 days ago


Kingwood,Harris,TX
Contract price not specified.
"Great Speed, Stable Uptime, Small So you really get the hands on treatment you should"
"10/10"

    Oplink is a fantastic ISP. They are small enough to give you the 1 on 1 care you need ,as well as big enough to support large scale enterprise solutions. Their speeds are great, really as much as DSL can give you..... -- People are nice, and they even have an AIM scree name which makes contacting them very easy!

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Review by netmavrik See Profile
Posted: 248 days ago
member for 248 days, 1 visits, last login: 241 days ago


Houston,Harris,TX
$64 per month
about 7 days
"Excellent customer service. No PPPOE"
"None"
"Best ISP I've ever worked with. No regrets."
Pre Sales information:
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    I discovered Oplink.net here at DSLReports in March of 2006. I switched from Time Warner's Road Runner service. I couldn't be happier with the reliability of their DSL service. My only issues I have had were related to my DLink router, and they were extremely helpful in diagnosing my problem. I have the 6.0Mbps Down/ 768Kbps service with 5 static ips. Their maximum bandwith speeds aren't as high as the fastest Road Runner packages, but the latency is much lower ( that is a good thing! ). I believe that web browsing is actually faster than Road Runner due to the lower latency.

    I know for certain that they do not block any TCP ports or restrict P2P applications.



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Review by sweetness77 See Profile
Posted: 248 days ago
member for 248 days, 0 visits, last login: 248 days ago


Houston,Harris,TX
Business customer
$60 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:

    After hearing from my brother in law about Oplink. I talked to my boss and we were switched from AT&T in no time. Since being with Oplink I have yet to have any problems. The staff is great. They answer all my questions. Call you back promptly. I tell everyone I know about Oplink. I push them away from the other companies. Oplink is great. Thank you all for everything you do for us.

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Review by sadlersull See Profile
Posted: 252 days ago
member for 252 days, 0 visits, last login: 252 days ago


Houston,Harris,TX
$24 per month (12 month contract)
AT&T
"Excellent customer service!"
"none so far"
"Wish I had switched sooner"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    I recently switched from Earthlink, with whom I had been a customer for over 10 years, due to their appalling customer service. My DSL had gone dead, they insisted it was my modem, and gave me the run around for over a week before I gave up on ever getting them to fix the problem.

    I called oplink.net and told them of the issues I was having and they thought they could help. Being local, they can interface more easily with the AT&T people to get things done. And they did! It was a problem at the AT&T office all along (never my modem!) and it took ATT&T several days to fix it. I'm glad I switched (wish I had done it a week sooner) and I look forward to great service using oplink.net.

    Did I mention that when you call, people actually answer the phone? And that they call back when they say they are going to call back? You don't get THAT from Earthlink.

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Review by cocozzad See Profile
UPDATED: 350 days ago
member for 2.8 years, 62 visits, last login: 243 days ago


Houston,Harris,TX
Business customer
$35 per month (12 month contract)
about 5 days
AT&T
"Reliable connection; great customer service"
"None"
"The best broadband provider"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    My Other Reviews·Oplink.net
    I now have 3 radio stations and 4 studios linked using Oplink services. This was almost impossible with any other provider. Oplink has made my job easy. I, also, have Oplink at my home. Only problem I have ever had is the 'last mile' connection with AT&T's DSLAM. However, Oplink worked around this, and now the connection is perfect.

    The guys at Oplink treat you as if you were their only customer ! When you call their office an actual human being answers. No dial 1, then 3, then 8 and we will connect your call to Bangladesh like the mega providers.

    Bottom line: I love Oplink, and recommend to all of my clients and friends.

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    cocozzad

    join:2006-09-12
    Houston, TX
    ·Oplink.net
    ·Oplink.net

    Oplink is Number One !

    I would like to correct my own review. When I wrote the review I was completely and totally frustrated. However, my problem all along was with Federal Express and not Oplink.

    Ryan and Dan at Oplink are two of the nicest people I have ever dealt with. Their service is second to none. I now have two Oplink connections, and a third is on the way.

    If you can get an AT&T phone line in Houston, then Oplink is the only way to go for DSL.
    permalink · 2007-07-06 14:53:18 · Reply to this
    Colonnade

    join:2008-08-20
    Humble, TX

    Oplink DSL Service

    Not to bash the company I had services with since 1994, but the quality, outages and finally the number of hops just to the Level3 Data Center in Greenspoint was over 30.... that was enough. I just turned on the Oplink DSL service and I am not only 4 hops from my VOIP Level3 Server and the sound quality and packet loss, echo has disappeared. I run my own VOIP server and broadcast dialer.... and it's a huge cost savings.

    With my old DSL I could never get their tech support, never get any repairs, and always wound up talking to some new person in Phoenix .... of whom did nothing.
    permalink · 2008-08-20 11:50:53 · Print · Reply to this

    dnewman

    join:2000-07-22
    Houston, TX

    2 edits

    Re: Oplink DSL Service

    We appreciate Colonnade switching to Oplink.net, and his kind comments. We're only in Houston - all of us live here and all of us work here - so tech support is local. Our DSL equipment and Internet backbone is in Level3. It's the first hop from a DSL client's local network, and other destinations in L3 should only be a few hops further. Thanks, Colonnade!
    permalink · 2008-09-17 11:26:48 · Reply to this
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(98 Reviews)
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