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Review by txmwg  UPDATED: 126 days ago member for 127 days, 3 visits, last login: 126 days ago
Houston,Harris,TX
Contract price not specified.
"Friendly service, knowledgeable staff, good network."
"None so far"
"Best ISP in Houston I've ever come across"
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I had AT&T DSL since 98 or 99 when they were SWBell, and even worked for them as a DSL technical supervisor for 2 years(before it all got outsourced), but after dealing with their support recently (or lack thereof) I knew it was time to switch. Now I can speak with a technician and actually understand what they are saying!
With AT&T DSL I was having problems with high latency, even just going to Dallas. 70-110ms pings which was just unacceptable for this distance. They were routing me through New Jersey and back to Washington for some reason just to get 250 miles away. I e-mailed Oplink support to find out about switching at around 5pm, and to my surprise I received a personalized e-mail from Dan THAT night close to 8:30pm with detailed answers to all of my questions. I e-mailed him back the next morning to see if they could run a tracert for me to see what my pings would be like, and I got an e-mail back with a tracert from a DSL line at their office within just a few hours. I can't get this kind of service from most other ISPs even as their customer.
I ordered DSL Wednesday, woke up this morning at around 7am (Friday) and noticed my PPPoE connection from AT&T was disconnected. Set my router to DHCP, changed my MTU, and within 10 minutes I was connected. Very minimal downtime with their "hot swap" process.
My pings have gone from an average of 80ms down to 14ms and are extremely stable. I am very happy with the low latency and speed of their DNS resolution. Oplink must be doing something right!
Thanks Dan, Nic, and Ryan for all your help in this process and I look forward to being your customer for a long time. You guys work very hard, and know how to take care of your customers.
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Review by lxixmarc  Posted: 160 days ago member for 176 days, 2 visits, last login: 159 days ago
770006
Contract price not specified.
AT&T
"Best ISP in Houston overall"
"None"
"Affordable, stable, clean line with no 'traffic shaping'."
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I've had Oplink for a month now and have not had a single problem. Received the Wirespeed modem overnight, plugged it in a couple of days prior to my due date and it was on. I had no 'dial tone' from ATT at first, so I had to call them to have it fixed before I could get DSL, but once that was on, I got a connection and it hasn't dropped since.
Due to my distance from the CO I can only get the 1.5 line. 6 static IP's is nice, and alot cheaper than it would have been with Comcast. Ordering online and setting up account details was easy, never have had to call them. The only telephone call was them calling me to tell me I was too far away for the faster line.
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Review by globalfp  UPDATED: 185 days ago member for 185 days, 0 visits, last login: 185 days ago
Houston,Harris,TX
$34 per month (12 month contract)
AT&T
"Small company that cares for the customer."
"Great value for the money."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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I have moved around a lot and used many companies for my email service. While Oplink is not perfect, the others are far from perfect and do not care at all about their customers.
Oplink does a great job. While they do not have the slick phone system to handle calls, inquiries, tech support, etc, they have people that will answer the phone and take care of your needs. Being small also means that they might experience some delays in getting back to you. However, you do not end up on the phone with the big guy for an hour being transferred all over the place before being cut off.
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Review by bsu4phd  Posted: 186 days ago member for 186 days, 0 visits, last login: 186 days ago
Houston,Harris,TX
$25 per month (12 month contract)
about 2 days
"Great service; Great billing; Small local operation w/ quick reply."
"None"
"So glad these guys exist. The ATT megalith is totaly clueless about their customers."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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Only considered their slowest connection for broadband, which is still faster than the rate from the other co. ⢠What SPEED/package did you order, at what monthly price? Ordered the 1.5 package @ about $25/month ⢠How was the order & install process? Plug & Play! That easy, box arrived by overnight FedEx & I plugged it in. Just like ordering & first using a Mac. ⢠What brand/model was the supplied equipment? Generic, but it works just fine. ⢠What good or bad experiences most struck you? The personal replies from the guys, even after hours!
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Review by Skip Beedle  UPDATED: 237 days ago member for 237 days, 2 visits, last login: 73 days ago
Houston,Harris,TX
$56 per month (12 month contract)
about 3 days
AT&T
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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I used Time Warner, Earthlink and Comcast from early 2001 through August 2007. I started with Oplink after having read the positive reviews on DSL Reports. The instructions for getting the best rate from AT&T for a DSL line were valuable. Coordination between AT&T and Oplink on the startup was excellent. I have not had to return a modem or do a reinstallation. I use my connection for internet and VOIP. I have had service at 3 Mbps. I recently switched to 6 Mbps. The service is stable. I have experienced minimal downtime. Technical support is always knowledgeable and courteous.
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Review by eam404  Posted: 247 days ago member for 7.2 years, 5 visits, last login: 247 days ago
Kingwood,Harris,TX
Contract price not specified.
"Great Speed, Stable Uptime, Small So you really get the hands on treatment you should"
"10/10"
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Oplink is a fantastic ISP. They are small enough to give you the 1 on 1 care you need ,as well as big enough to support large scale enterprise solutions. Their speeds are great, really as much as DSL can give you..... -- People are nice, and they even have an AIM scree name which makes contacting them very easy!
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Review by netmavrik  Posted: 248 days ago member for 248 days, 1 visits, last login: 241 days ago
Houston,Harris,TX
$64 per month
about 7 days
"Excellent customer service. No PPPOE"
"None"
"Best ISP I've ever worked with. No regrets."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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I discovered Oplink.net here at DSLReports in March of 2006. I switched from Time Warner's Road Runner service. I couldn't be happier with the reliability of their DSL service. My only issues I have had were related to my DLink router, and they were extremely helpful in diagnosing my problem. I have the 6.0Mbps Down/ 768Kbps service with 5 static ips. Their maximum bandwith speeds aren't as high as the fastest Road Runner packages, but the latency is much lower ( that is a good thing! ). I believe that web browsing is actually faster than Road Runner due to the lower latency.
I know for certain that they do not block any TCP ports or restrict P2P applications.
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Review by sweetness77  Posted: 248 days ago member for 248 days, 0 visits, last login: 248 days ago
Houston,Harris,TX
Business customer
$60 per month
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services:
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After hearing from my brother in law about Oplink. I talked to my boss and we were switched from AT&T in no time. Since being with Oplink I have yet to have any problems. The staff is great. They answer all my questions. Call you back promptly. I tell everyone I know about Oplink. I push them away from the other companies. Oplink is great. Thank you all for everything you do for us.
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Review by sadlersull  Posted: 252 days ago member for 252 days, 0 visits, last login: 252 days ago
Houston,Harris,TX
$24 per month (12 month contract)
AT&T
"Excellent customer service!"
"none so far"
"Wish I had switched sooner"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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I recently switched from Earthlink, with whom I had been a customer for over 10 years, due to their appalling customer service. My DSL had gone dead, they insisted it was my modem, and gave me the run around for over a week before I gave up on ever getting them to fix the problem.
I called oplink.net and told them of the issues I was having and they thought they could help. Being local, they can interface more easily with the AT&T people to get things done. And they did! It was a problem at the AT&T office all along (never my modem!) and it took ATT&T several days to fix it. I'm glad I switched (wish I had done it a week sooner) and I look forward to great service using oplink.net.
Did I mention that when you call, people actually answer the phone? And that they call back when they say they are going to call back? You don't get THAT from Earthlink.
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Review by cocozzad  UPDATED: 350 days ago member for 2.8 years, 62 visits, last login: 243 days ago
Houston,Harris,TX
Business customer
$35 per month (12 month contract)
about 5 days
AT&T
"Reliable connection; great customer service"
"None"
"The best broadband provider"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
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I now have 3 radio stations and 4 studios linked using Oplink services. This was almost impossible with any other provider. Oplink has made my job easy. I, also, have Oplink at my home. Only problem I have ever had is the 'last mile' connection with AT&T's DSLAM. However, Oplink worked around this, and now the connection is perfect.
The guys at Oplink treat you as if you were their only customer ! When you call their office an actual human being answers. No dial 1, then 3, then 8 and we will connect your call to Bangladesh like the mega providers.
Bottom line: I love Oplink, and recommend to all of my clients and friends.
Followup comments:  |  Colonnade
join:2008-08-20 Humble, TX
| Oplink DSL Service Not to bash the company I had services with since 1994, but the quality, outages and finally the number of hops just to the Level3 Data Center in Greenspoint was over 30.... that was enough. I just turned on the Oplink DSL service and I am not only 4 hops from my VOIP Level3 Server and the sound quality and packet loss, echo has disappeared. I run my own VOIP server and broadcast dialer.... and it's a huge cost savings.
With my old DSL I could never get their tech support, never get any repairs, and always wound up talking to some new person in Phoenix .... of whom did nothing. | |
|  |   dnewman
join:2000-07-22 Houston, TX
2 edits | Re: Oplink DSL Service We appreciate Colonnade switching to Oplink.net, and his kind comments. We're only in Houston - all of us live here and all of us work here - so tech support is local. Our DSL equipment and Internet backbone is in Level3. It's the first hop from a DSL client's local network, and other destinations in L3 should only be a few hops further. Thanks, Colonnade! | |
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