These guys are garbage!!! They wont resolve anything so don't bother!! And if they refer you to the CCTS, forget about it because Bell is the one who pays their salaries!!! And the CRTC is another joke because they don't help either!!! What a fucking joke!! Change to their competitors is the best way to screw them over. I am!!!

2010-09-20 12:06:44

This company is a disgrace!!! I am actively looking to get the hell away from them. I have spent hours on the phone trying to get them to correct something simple and I have had enough!!!

2013-02-04 20:42:37

My bell TV and internet experience was totally a nightmare. The major issues are billing and customer service. The total amount on the bill was never correct (overly charged of course), and it was completely useless to call customer service because no one can get the numbers right (I started wondering if they passed math courses in elementary school at all) and also they don’t care, they don’t listen to you, they put you on hold directly or say some non-sense to get rid of you. In addition, there is no inter-departmental communications at all. Finally I couldn’t handle it anymore, and decided to cancel BELL, the cancellation process was a nightmare PLUS. I can write a book about it. Right now, I don’t own them any money at all, but BELL keeps bothering me about a non-sense $40 unpaid balance. My advice for those of you who have not got BELL service yet, SAVE YOURSELF. Don’t get BELL service unless your life is too boring that you are actively seeking agitation, aggravation, exasperation, irritation, disappointment, and frustration.

2012-08-12 17:14:45

For the note on 2011-09-12 14:04:57. About DishCare plan, Free Service call for a tech to come out is and never was free. dish care is an extended warranty on all the equipment. If a bird sits on your dish and you get no signal (015 error message) and they have to send a tech, thats not broken equipment issue. If a customer got a free service call than that was at the discretion of the agent that set up the service call depending on the circumstances of the service call. So do not just assume that you are right, because you might have gotten a service call freebie in the past http://www.bellmobility.com/shopping/Dish-Care/dish_care.details;GEMSESSIONID=FLLfP3RYvhBngbsGTkzqT6jyT3k3BhTt72ZqQ4rhQ6Y5LPPy2gQG!2016330174

2012-03-31 15:11:27

My bell TV and internet experience was totally a nightmare. The major issues are billing and customer service. The total amount on the bill was never correct (overly charged of course), and it was completely useless to call customer service because no one can get the numbers right (I started wondering if they passed math courses in elementary school at all) and also they don’t care, they don’t listen to you, they put you on hold directly or say some non-sense to get rid of you. In addition, there is no inter-departmental communications at all. Finally I couldn’t handle it anymore, and decided to cancel BELL, the cancellation process was a nightmare PLUS. I can write a book about it. Right now, I don’t own them any money at all, but BELL keeps bothering me about a non-sense $40 unpaid balance. My advice for those of you who have not got BELL service yet, SAVE YOURSELF. Don’t get BELL service unless your life is too boring that you are actively seeking agitation, aggravation, exasperation, irritation, disappointment, and frustration.

2012-08-12 17:13:43

Bell makes promises to get you service then breaks those promises and charges you for the moon. This company needs to be broken up the way it was in the US. Competition does not exist.

2013-04-03 11:32:50

We cut off our Bell Sat TV as we lost our dish in a windstorm and they wanted a ridiculous amount of money to pay for it. So we have been streaming what we wanted to watch. They (Bell) charged us for exceeding our bandwidth but offered us a newer package with twice the speed and twice the bandwidth. We agreed and it was supposed to be up and running last Tuesday. They cut off our older service but never started the newer service. Everytime we call with has been many times over the last week they say 24-48 hours and you will be back on the internet. Its been over a week know and we still or not connected. This was supposed to be a seamless change (according to them) - I guess they can turn you off but definitely have major problems turning you on. Service cancelled !!!!!

2012-02-01 11:44:32

I've had an ongoing case with the executive office about solo mobile's telemarketing to me despite my having stated my preference to not receive telemarketing calls. As I have been continuing to receive these telemarketing calls I have been following up with the execute office and they are now simply not returning my calls. The last 4-5 complaints I have made (to voice-mail as nobody ever seems to pick up the phone there) have gone completely ignored. This Execute Office of Customer Relations is a complete farce and sham. Don't waste your time.

2010-10-08 14:55:53 (brian99 )

I hate the billing department they over charged me almost 3 times since I had phone with Bell Mobility. I just left message now @ number above. I faxed as well. Rod Peterborugh ONT.

2012-08-09 15:03:55

I am so pissed with Bell that I must share it with all of you. R u overpaying for your internet service? I was for about 1+years!.. It appears I was paying for 6+mps (sorry u know the speed thing) after 2 modems and 2 servicemen coming to my home, it was determined that I've been getting less than 1mp...not 6 that I was paying for...this is bull****, today bell offered me $46.11 for my problem, where I feel I am owed at least $200-300....ie $20/month for the last year!! missed 2 days work...sat in front of my computer and waited for downloads for a lot longer than I should have! All I want to tell you is have your speed checked... try going to www.bell.ca/speedcheckup ... check yur speed to see if you're getting ripped off like me... I can't believe it $46!! (I will make sure they pay for what I believe is an insult to me.!!!!!

2010-10-27 14:31:13

Bell Canada is the most arrogant and ignorant company you will ever deal with. I think dealing with the Canadian government would be easier. This company has cost my business thousand of dollars. The executive office offers no more then a sorry for what you have gone through. I have tried to deal with my problem at the supervisor level, never return your call. I will never buy rent or have any thing to do with Bell Canada ever again. I think the best way to deal with this is to take them to court. NEVER NEVER DEAL WITH BELL. Beat your head against a wall at least you will have something to show for it. This what you will be doing with bell

2011-01-21 15:36:11

I have been taking advantage of Bell's offer to put my services on hold for 3-5 months each winter. Bell manages to overcharge me and then threatens me with late charges if I do not pay the amount showing on my bill. The overcharge is usually in the $100 range and takes 2, 3 maybe 4 months to completely right itself. I am not a mathematician, but if Bell overcharges the millions of snowbirds and other seasonal customers, how much do they make in late charges and/or interest on the thousands of dollars that they collect from people who have automatic withdrawal or pay under threat. To top this, try and get the error corrected. Bell offers many means of communicating with them and each one totally unsatisfactory and time consuming. I must spend 1-2 hours each month on trying to get in touch with Bell. I usually end up on their "chat" service because atleast I too have a record of their unsatisfactory service. One time, they gave me their Head Office Customer Relations number and once I reached it, the mail box was too full to even take a message from me. You would think a company as big as Bell Canada with all its computers and technical expertise could do better than this OR maybe it is a way for Bell to fleece the unsuspecting "valued" customer, and improve their profits any way they can. I informed CRTC's Complaints and Enquiries Office - will be interesting to see the results. I definetly will be changing suppliers.

2011-03-16 20:43:47

Infuriating...that's what Bell service is! Like this blog said...supervisors do not return calls...the reps spend so much time keeping you on hold while they speak to a supervisor that a direct connection with client & supervisor would be faster and easier than this insane relaying.... They promised a service with a price. From day one they haven't honored either even though I have an email confirmation about this. Can you imagine anyone else getting away with this. Your service is $30/mth and then they bill you more and downgrade the service! Very pathetic service!

2011-09-07 18:50:17

So I have been paying for wireless care, dish care, and telephone care for years and have used it rarely. My son has an issue with his satellite box and of course the guy in the Philippines could not figure it out so Bell had to send out a technician to fix the problem. No problem right, I have dish care. Well I get my bill and there is a 75 dollars charge plus taxes on my bill. I call Bell and they do this one time give me a credit but tell me that a technician is not covered on my dish care, even though it always had been. I try to argue with the girl in Costa Rica that she is mistaken, she keeps apologizing but non the less informs me it is not covered and tries to convince me it never was. Who does she think she is fooling? I ask to speak to a Canadian Representative which she tells me of course she cannot do that because she is in Costa Rica. She tells me to call back if I want to speak to a Canadian rep, which I try twice and both times get someone in the Philippines. It is Bell Canada right? Where are the Canadian jobs going? I was told if I ask to speak to a Canadian rep that they are obligated to do so, but that is not what is occurring. Anyone with any advice on what to do. I know you can switch but that does not help those who are dealing with the problems now. How can we make Bell executives stand up and pay attention, or even care about their customers? I guess they are so good at stealing everyone's money that they really do not give a shit.

2011-09-12 14:04:57

My experience has been long with executive office - your best chance to get anything simple accomplished, sadly, requires you work with this team. Sometimes, they are helpful and astounded at the events that have brought you to them - I tried to get a telephone pole that had Bell tackle on it removed from my yard when hydro had installed a new pole right beside it. Took 2 years and the threat that I would cut the *7^*^ing thing down my self if they didn't deal with it. They did finally. But, on other issues like cell phone charges, contracts and so on, they are of no help. I recently cancelled to cell contracts we had for nearly a decade with Bell. The employee strategy was to leave us on hold for 10 minutes for each cancellation so they could verify the account. Verify? Never a late payment in 10 years. There was nothing to verify. This was petty punishment. At the end of it, they asked what they could do to keep these accounts as we'd had them for so long. Would I like a free phone, no contract? I bluntly replied if this was the deal then it should have been transparent and open to all Bell customers. Sleazy, unreasonable, dishonest. Move away from Bell as quick as you can. I do not understand how they can have a following.

2011-10-19 17:46:55

really? have any of you ever dealt with a different provider? because its like picking the better of two evils....rogers charged me $1500 for 3 days of cell phone service, phone was already bought so that was monthly charges... they froze my account so i could not make any changes to the account so they continued to charge me for 8 months of service when i only used 3 days... they lied to me then charged me more than i should have paid for 3 days of service but instead they charged me for like 260 days so tell me ppl make mistakes sry you had a bad experience but doesnt mean that applies to the whole company... for example you get in a car crash today would you take the bus everywhere for the rest of your life? if you would then you must have a shit life because if you have a bad experience doesnt mean you stop give things a chance to work out stop wasting your life complaining bout things deal with it like a grown up all companies are the same rogers and bell have pretty much the same price

2011-11-16 17:03:56

Go anywhere for help except here ... or this number.. Fuckin idiots!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2012-02-22 13:24:18

The line drops out.. I call bell.. I wait for the appointment date.. No one shows up or calls in the same week.. I call back for the same issue but now because the line is crossed with another party's phone and my phone is connected with another phone number.. They shedule an appointment..They dont show up or call on a saturday..Again I waited...Then they reschedule the Appointment at 6:33pm saying the cable department needs to be called in and they will be here sunday between 12 and 5..... They come late afternoon on sunday.. The tech says oh the last person in the box crossed my line with another....Morons, The Lot!

2012-08-20 11:00:20

It seems I'm one of the few customers that bell has kept happy. Although they were giving me a hassle lately and I had a shabby rep. talk to me on the phone. I email wade.oosterman@bell.ca from the executive office and I got a phone call the next day. My billing issues had already been solved but the attitude of the call centre rep was irritating and insulting so I only wanted to tell Bell that I was not impressed. The executive office told me they would listen to the call and speak to the employee. They also told me that they would credit my next months bill. So anyways, I just wanted to say, contacting the executive office gave me super fast and kind service.

2012-08-29 09:13:39

i have had sort of service with bell for two months.there have been not only problems and errors since the beginning but denial on the part of bell.you would think that bell was a new company that just got started by a bunch of (mostly)zombies.i was going to write it's unbelievable but in fact it is very believable.

2012-11-07 10:58:29

I had a long list of problems with Bell so I e-mailed wade.oosterman@bell.ca and Annie-1-855-495-5375 called me and gave me one month free and $5 off a month for a year.

2012-11-07 19:21:22

Meh companies pretty shit they have a Dsl error every like 2 to 3 days that makes your internet ridiculously slow and their servers cannot backup their traffic making trying to browse the web impossible unless your an insomniac and you are up at 1am because your internet speed is 12x faster when the servers not overwhelmed.. bell really needs to step their life game up to compete because this shit with the whole ping spikes randomly to 9000ms all the time for a whole day once every 4 days because their tower is out again is just straight bullshit.

2012-12-09 03:07:29

Ive had enough of Bells BS today, to any future Bell Customers here is a number that works.......dial 1-866-230-4675 It will prompt you to enter a 7 digit employee number, some of the examples used were...60504xx (the last 2 digits can be any number). It may not work as in the system will say the employee ID is unrecognized but then it will let you by pass this and talk to a supervisor, level 2 or 3. Level 3 is the highest level! Lets teach these bell bastards that we are not customers to be reckoned with!

2013-03-10 18:56:49