Southwestern Bell Internet Services (NETHELP)should be called if your having problems with email, news, or your username and password. All issues with your extra email accounts and PHP (personal home page) space. They will also handle your billing issues. Static/DHCP/PPPoE IP connection problems, router problems and registration problems.
Advanced Solutions Inc. (ASI) which also includes the Self Install Helpdesk (CSI), should be called if your having problems with your connection. Sync, speed, weird noises on your phone line, and such issues. Problems with DSL line installation, capping issues and general speed problems. They can not help you with anything that SBIS can. You will simply get transferred.
by Alphabyte edited by Flippant