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Incoming mail server (POP)

POP Server: pophm.sympatico.ca
Port: 995
Authentication: Email address (e.g: jsmith@sympatico.ca) and password (e.g.: a123456z)
SSL: Be sure to select the this server requires a secure connection (SSL) or use SSL (Secure Sockets Layers) option

Outgoing mail server (SMTP)

SMTP Server: smtphm.sympatico.ca
Port: 25
NOTE: Sympatico support recommends using port 587 for SMTP with server smtphm.sympatico.ca if you are getting SSL errors using port 25
Authentication: Email address (e.g: jsmith@sympatico.ca) and password (e.g.: a123456z)
SSL: Be sure to select the this server requires a secure connection (SSL) or use SSL (Secure Sockets Layers) option

If you are still using the old servers, those settings are available here: »service.sympatico.ca/index.cfm?m···id=15951 - Be aware that accounts are being transitioned to the new servers and eventually the old servers will be discontinued. When this happens, you will need to update your server settings.

More info, including how to configure your email client software: »service.sympatico.ca/index.cfm?m···id=15951

Feedback received on this FAQ entry:
  • Thank you. The internet could not answer my question, but you did. Changing the outgoing port to 587 from 25 was the key. Actually called Bell for help and they could not help because they don't support Office 2013 because it's too new??? What the hell ? It's almost 2015! Thanks again

    2014-10-15 21:53:21

  • Hi MacGyver!! Thanks for the tip "What are the addresses of the Sympatico email servers? (#10514)". I was getting nowhere on one of my computers using Port 25 with smtphm.sympatico.ca. The current Bell.ca\upgrade site recommends/requires Port 25, and I didn't see anything about, 'in case of errors'. Port 587 is working just fine now. BTW, I am working with three WinXP SP3 computers, using Outlook 6 on all of them, Office 2003 Outlook on two of them, and Office 2000 Outlook on one of them. I had no problems using Port 25 on two computers, and no success in either program (Outlook Express 6, Office 2000 Outlook) on the third computer. The third computer is a bit old, slow, and bloated, but I haven't had any email problems with the previous smtp1.sympatico.ca server. I suspect there could be some timing/timeout issues, but nothing I know how to tweak. BTW2, all computers are using AVG antivirus, and the one with troubles only has the WinXP firewall, while the other two have Sygate and Comodo free firewalls. Thanks again for you posting.

    2010-01-06 11:47:38

  • Jan 6, 2009 - Sympatico support recommends using port 587 for SMTP with server smtphm.sympatico.ca if you are getting SSL errors using port 25.

    2009-01-06 14:31:31



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by MacGyver See Profile
last modified: 2009-01-06 15:32:02