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While a public forum may allow a dissatisfied consumer to vent their feelings against a particular corporation, most of these public railings turn into flames against other posters and product bashing: It is highly unlikely that the "right people," the ones who run these corporations, are viewing the complaints in the forums.
Instead of arguing with one another about the shortcomings of a product, take the time that you spend responding to another poster and direct it at the corporation instead.
If you have a valid complaint, sit down and write an old-fashioned snail-mail letter, call one of the toll-free numbers many corporations provide or, as a last resort, e-mail the corporation and detail your dissatisfaction with their product.
Following is a list of contacts for the major anti-virus providers and the ones most frequently debated in the forums:
• Contact Symantec Global Headquarters
• Contact Symantec Public Relations
• Contact Avast
• Contact Computer Associates
• Contact F-Prot
• Contact F-Secure and F-Secure's Partners
• Contact Grisoft
• Contact McAfee
• Contact Panda
• Contact Sophos
• Contact Trend Micro Worldwide
• Contact Kaspersky
Don't just sit back and complain -- do something to promote change.
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