how-to block ads
The solution to this problem is quite easy, simply power-cycle the modem.
Keep in mind that if you have a router, and previously had a PC connected, you will need to restart the modem, or clone the mac of the PC into the router. Also, the router only counts as that one device and not the devices behind the router.
*This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Comcast or any of its affiliates.