Find-Me-Follow-Me is a very useful feature to locate you - hence the name "Find-Me" feature. It lets you route applicable unanswered TBB calls to a list of phones you may be near, thus enabling you to be reached through your TBB number, regardless of where you are located.
FMFM is similar to telecom Call Hunt features, although in this case, the TBB line always rings before the other lines ring. Note however, that the other phone lines are not restricted to Primus TBB lines. They can be any phone such as a cell phone, or direct inward dial (DID) phone - an external phone number which may or may not have an internal extension.
FMFM is used in conjunction with Call Treatments, and based on the criteria specified in the applicable Call Treatment, routes unanswered incoming calls to an FMFM phone list - one or more phone numbers (see below). Each Call Treatment can reference one or more Find-Me List Name as needed.
When FMFM is defined for an incoming call, and the TBB line is not answered within the Call Answer Ring Time, the call will be routed to the applicable FMFM list. At this point, TBB will:
•Notify the caller: "Please wait while we try to locate your party, or press 1 to leave a message."
The caller then hears ringing and this message repeated every 3-4 rings until:
•the caller hangs up
•presses 1 to leave a VoiceMail
•the call is answered
•the call times out and is sent to VoiceMail (after a No Answer Timeout which can be defined for each FMFM phone number)
AND AT THE SAME TIME
•Call the FMFM list of phone numbers, simultaneously or sequentially, as defined by you in Ring Option.
When any ringing FMFM list phone is answered, a TBB message will indicate that there is an incoming call and provide the CallerID1 (when available). TBB will then prompt as to whether the call should be accepted or ignored. If accepted as prompted (i.e. you press "*"), you will be connected with the caller (call answered).
If an auto-attendant, answering machine, or another VoiceMail system answers one of these FMFM list phones, they will be connected to the caller only if these systems can respond to the prompt, which is not likely.
FMFM list
From the FMFM screen, select "Add FMFM Record" to create an FMFM List, or select "Edit" for an existing FMFM list. This permits you to set the following properties:
•Find-Me List Name: A name you wish to identify this list by (i.e. "My Phones", "Mary`s Phones") to reference by a Call Treatment.
•Ring Option: Sequential or Simultaneous (applies to the phones in the FMFM list only, not the TBB line)
•Show Caller ID1: Check this if you want the incoming CallerID1 to be forwarded.
FMFM Phone Number
Once an FMFM list is created, select "List" to add phone numbers with the next sub-menu item "Add Number" or "Edit" an existing number (lists have been created with 3-4 phone numbers). Each FMFM list phone number can be set with a:
•Name: Used as a textual reference in an FMFM list (i.e. "My Office Phone", "My Cell Phone", "Mary`s Office" ...).
•No Answer Timeout: Sets a timeout (seconds) per phone number. FMFM will not proceed to VoiceMail until the FMFM list phone with the longest timeout is reached.
Note that you cannot put your own TBB phone number in the FMFM list.
1CallerID - Calling Line ID - CLI
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by canoe 
last modified: 2006-04-10 12:11:24 |
