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For unresolved issues, it is suggested to call no more than once per day to get a status update on an issue or ticket number. Multiple daily calls will usually only provide the same information, in addition to reducing service as a whole to other subscribers - since someone is dealing often with you. You may also be requested to refrain from calling continuously for the same issue.
When you do not need an immediate answer, or for simple queries and non-emergency issues, it would be preferable to contact Primus via email where you can provide more details effectively.
Customer Service firstname.lastname@example.org
Technical Support email@example.com
Depending on your request, you may get an answer back very quickly, or you may have to wait a few days for a response.
From your TalkBroadband line dial '611', and follow the prompts carefully. Sometimes a selection is provided for "Primus Service and Accounts" and a later selection is provided for "Internet and TalkBroadBand". The former selection generally refers to Primus Home Phone Service (POTS), and if you select this, you may have to wait only to be transferred to the correct TBB queue, thus increasing your total wait time! Please note that reference to "Residential Service" is in regards to non-business accounts and not to the Primus Home Phone product.
•Customer Service 1-800-806-3273
•Technical Support 1-800-370-0015
Please note that the Customer Service and Tech Support phone lines are generally extremely busy from 17:00 - 22:00 (Eastern Time). Try calling outside these hours to minimize your hold times.
Via Remote Phone:
Once you access your TBB line via Remote Phone Local Access Numbers, you can simply dial '611', and follow the prompts as above.
Via the TBB Portal:
Log into your account at https://mytbb.primus.ca/login.php and click on the 'Forum' tab. Customer Service, Sales, Marketing, and Technical Support staff monitor posts on the forum and can often assist subscribers for some issues presented.
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