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•The Starter Kit will sometimes be delivered to you much sooner than 7 days; and your TBB account may not yet have been setup (provisioned) on the Primus servers. In these cases, you need to wait a few days before the account becomes active.
•When you do receive a Starter Kit, and your account has been provisioned, follow some IMPORTANT steps in setting up the ATA, as there are issues related to the MAC address, firmware version, and LAN setup. If there are problems, your ATA may not be able to connect to the Primus VoIP server, and you will not have TBB service.
In some cases, even though the ATA is not active, you may still be able to use your TBB service for incoming and outgoing calls via the Remote Phone feature (using another phone line).
•Furthermore, there are delays if you are Transferring/Porting your PSTN telephone number to TBB. This process usually takes 2 weeks as a minimum, but it can be as high as 4-5 weeks. Until the number is fully transferred, you will be able to place calls using TBB, but will not be able to receive calls.
If you have any issues: