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If you switch ON your ATA and DSL/Cable modem (and router if applicable) at the same time, there might be a condition where the ATA "freezes" or "hangs" in non-technical terms. There will be no Internet access, no dial tone, and the TBB line will be Out Of Service (OOS).

This can be resolved simply by power-cycling the ATA after all upstream devices have been powered up. The ATA's WAN port may be connected via an ethernet cable to the upstream device(s) either before or after the upstream device(s) are powered on.

The "hang" condition can occur when the power is cycled on all devices simultaneously as during "brown-outs", "black-outs", or with a switch, especially if all devices are plugged into the same power bar.

•You can avoid this on manual powerups by doing the following (depending on your particular configuration):

- First powering up Modem and waiting for an appropriate time for it to sync with the network
- Powering up the ATA
- Then powering up the Router

•Under Power Outage conditions, the ATA may come up in a "hang" state with no DIAL TONE, and be OOS. In this scenario, you will have to manually reset the devices as suggested above.


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by canoe See Profile edited by Styvas See Profile
last modified: 2007-03-04 14:52:10