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Call Treatment (aka Concierge Task) provides a mechanism to handle an incoming call based on the 10-digit CallerID1.

•There is one Default Call Treatment to handle all incoming numbers; regardless of CallerID1, which can be set or disabled as required.

•You may create Specific Call Treatments for individual numbers (CallerID1) or RANGES of numbers that you may wish to treat differently.

•There is currently a maximum of 50 Specific Call Treatments that can be created; due to technical reasons and limitations.

•You can DELETE any Call Treatment you create, except for the DEFAULT Call Treatment. To stop the DEFAULT Call Treatment from operating, simply edit it and disable each of the ACTIONS ( and save the record).

The Call Treatment fields provided are:

Name: Specify a Name (does not apply to the Default Call Treatment). This should be your own descriptive name for the call treatment (e.g. Dad, Telemarketing Jerks, etc.). This field has nothing to do with the NAME information that might or might not exist within the CLI shown in your Call Log.

Incoming Number: Specify the 10-digit CallerID1 you wish to handle (does not apply to the Default Call Treatment).

To handle a RANGE of numbers, you may also specify numbers with the WILDCARD character "*". For example, you can specify 613* to create a Call Treatment for all calls with a CallerID starting with 613. You can also extend this further for all calls from a particular exchange (613904*).

Time of Day Action (1,2,3): You can select up to three additional operations to perform based on the time of day, which is based on a 24 hr clock (00:00 to 24:00).

Note that ACTIONS cannot "cross midnight (24:00)". For these, you will have to FIRST create an evening ACTION (i.e. 23:00-24-00), and then a morning ACTION (i.e. 00:00-06:00).

Default Action: This lets you select the default operation for this Treatment. This will be used whenever the specific Time of Day Actions do not apply.


Each Default Action, and up to three Time of Day Actions can independently be set to one of:

    Disabled (default): Do Nothing

    Call Block: The caller hears a message that the TBB line is not receiving calls at the moment.

    Forward To Number: Forwards to the specified number (always, or within the TimeOfDay if specified) without ringing the TBB line.

    Forward to VoiceMail: Forwards to VM (always, or within the TimeOfDay if specified) without ringing the TBB line.

    FindMe: Selects the Find-Me List Name to ring.

    Priority Call: Incoming call will ring through to the TBB line. However, it will NOT be accepted if DoNotDisturb is activated.

    Urgent Call: Similar to Incoming call, it will ring through to the TBB line. However, it will be accepted even if DoNotDisturb is activated. It will also flag as an Urgent call in VoiceMail.

    Virtual Ring: The caller hears Ringing Forever; the TBB line never rings. When this is specified, it will override other selections unless it is constrained within a Time Of Day Action.

    Forward when Busy: If you are on the TBB Line, incoming calls are forwarded to the number specified (only during the times and days selected).

    Forward when no Answer: If you do not answer your TBB line, the call is forwarded to the number specified (only during the times and days selected).

    Forward when Busy/No Answer: This selection replaces the above two selections and is only visible in the Default Action selections of the Default Call Treatment.



1CallerID - Calling Line ID - CLI

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by canoe See Profile edited by Styvas See Profile
last modified: 2008-02-18 16:22:09