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appropriate TBB Portal Forum.
There may be situations or scenarios that we not yet have covered in this FAQ; or simply, for whatever reason, things have changed, and the FAQ no longer reflects this reality. Posting issues will help us keep this FAQ up to date.
It would be preferable to post to the appropriate Forum, but also provide the following information (as applicable) so that someone may help resolve your problem sooner:
•For new posts, create a concise and descriptive subject/TITLE that adequately summarizes your topic... for example: "Call disconnects after 5 minutes (DVG connected to SS5200 modem)". Do not just use "Call Disconnects"!!
•Describe the problem with as much detail as possible.
•What is the DVG Firmware Version? The DVG H/W version?
•Describe your LAN setup.
-What type of Broadband service and modem do you have?
-Any routers? DMZ config? Port forwarding? Firewalls?...
-What is connected to what - exactly?
-Actual download and upload speeds? NOT the advertised "potential" ISP speeds!!
•Indicate how many phones are connected directly or through house wiring to the DVG ATA.
•Provide Pings and Traceroutes to each device in your LAN as well as to the Primus Network.