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•Verify the DVG's MAC address.
•Ensure that the DVG has the latest Firmware Version.
•Ensure that the DVG has a valid Call Agent (CA) IP address (followed by ":2427"). Example: a.b.c.d:2427
For security reasons, the Call Agent IP address cannot be provided here, so please search and post a request in the MyTBB Forums for example CA addresses.
•Connect the DVG ATA to a BroadBand ISP while ensuring you follow Power Up Sequencing procedures. To paraphrase, let the upstream device you are connecting the DVG to (either modem or router) be powered up and ready with an IP address, before you power-up the DVG.
As described in the above link, you will need to Connect the DVG via the WAN port to the Internet, and may need to modify WAN Settings to achieve this.
If all the above conditions are met, and Primus has correctly provisioned (setup) your TBB account, then your TBB service will be ready to use (green status light on the DVG ATA).
See DVG ATA telephone jacks - Which one do I use ? to determine how to connect your phone(s) to the DVG. You can also refer to How many phones can be connected to the DVG? and House Wiring for more details.
When you pick up a TBB connected phone, the DVG's phone light should turn green, you will hear dial tone, and can now make a call !
If you have any issues: