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RESOLUTION: The global problem with the VMWI was FIXED with the DVG Firmware release on Sept 26th, 2005. From time to time, however, this problem does seem to still crop up on an individual user basis.


Your VoiceMail Message Waiting Indicator (VMWI) is flashing and will not turn off even after you have listened to or deleted all VoiceMail through your TBB phone.

You can still listen to your VM from the TBB line itself.

SOME WORKAROUNDs - which MAY NOT WORK for everyone!


However, to stop the continuous flashing VMWI, you need to leave at least one NEW (unheard) VM before doing one of the following, while ensuring that the TBB line is ON HOOK - NOT OFF HOOK:

1) LISTEN to your NEW VM through the Portal. If you listen through Email forwarding - this will NOT cancel the flashing VMWI.

2) Access your TBB VoiceMail from another phone (cell) or through RemotePhone. LISTEN to your NEW VM from there.


The flashing VMWI should be OFF and back to normal operation! You need to repeat the above steps for any NEW VM.

You need to have at least one NEW VM that you have not listened to for the above to work. So if there are no NEW VM, phone your TBB line and create one. Then LISTEN to it from the Remote Phone/ cell phone, or delete it from the Portal, and the light should go off.

•Note that listening to or deleting OLD VM (whether in CURRENT or SAVED folders) will do nothing!


Temporarily Restoring the VMWI to normal operation
You can also try power cycling all individual phones to reset them including their VMWI indicators.

To do so you can simply try disconnecting and re-connecting the telephone wire from the ATA jack "1" - your phone or house wiring.

However, you will have to repeat this every subsequent time the VMWI flashes for new messages....


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by canoe See Profile edited by Styvas See Profile
last modified: 2007-05-28 14:40:28