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Clicking on "Phone Control" invokes one of two distinct applications depending on the browser being used:
With either of these applications, a user can "direct dial" a telephone number from the Portal Directory, Call Log, or through the Pop-Up keypad. Once the connection is made, the audio path is transferred to the physical TBB phone line or Remote Phone as applicable.
NOTE: Phone Control DOES NOT provide a SoftPhone interface. In other words, you cannot use this with a computer and a microphone!!
Phone Control also cannot be used to enter calling card numbers, PINS, or office extensions. These must be entered (manually) from the actual TBB or Remote telephone when the connection (audio path) is completed.