I'm moving. What is the best way to transfer my DSL to the new place? AT&T Midwest/Ameritech FAQ

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I'm moving. What is the best way to transfer my DSL to the new place?

said by Annonamoose :

Whoa, whoa, whoa, whoa...back the truck up here! There is so much BS and hearsay in this thread I don't know where to start...

said by RadioDoc:

If you are moving the number, then there is almost no way to avoid about 7 days of downtime. They have to have POTS service established before the DSL order goes through.

Wrong!

You are now able to transfer your DSL to the new location and have it up in 2 business days after pots is up if you follow these few rules, and have a little bit of luck...

1) Give SBC more than 3 business days notice that you're moving. You cant call in the morning and have this done by the afternoon... Best bet; more that 3 business days, but less than 14 days notice is just fine...

2) You can not run DUAL SERVICE, as in you can not have it ringing at both locations at the same time... If you do that, the MOVE order will not work...

No matter what, whether you keep the same TN, get a new TN, or even move intra-region yet out of state, this should work for most cases. Only case where it seems to consistently fail is new construction since it isn't built into our databases...in that case Doc is correct, and there will be significant down time (weeks and weeks)...

Next Up!

said by joewho:

In addition to what doc said: Another way to do it is, just call 800-244-4444 and explain. You will be connected to customer care who can take care of getting the phone service and dsl service installed smoothly.

Okay, that part is correct...carry on!

Next!!!

said by joewho:

Whenever you move, you automatically get a new contract, so don't worry about the last month or two. There will be a small charge to transfer, and that's it.

Wrong, and wronger!

A) You don't "automatically" get a new contract when you do a MOVE order...with those the contract just continues on...

And...

2) There is no "small charge" to move the DSL. Heck, there isn't even a medium, large, or Moose sized charge for that matter! (trying to lighten it up a bit here...hehe) There is however a small $42.00 charge I believe to transfer and connect the phone service...

As far as the ETF goes, if for some reason you cant do the MOVE order for the DSL and you have to disconnect and reconnect, as long as you MERGE the same user ID to the new account you'll never see the ETF, and if you do for some reason, Cletus Kay in DSL Billing will be happy to refund your money!

All kidding aside...if it were me, I'd call the CCC at 1-800-244-4444 and talk to them about the transfer. They'll let you know if you can do the MOVE order or not...believe me, they "want' to sell you DSL badly, and will do everything in their power to make sure it moves to your new address...

Best of luck, and no offence to Doc and Joe...

So Sayeth The Moose at /forum/remark,13821892

got feedback?

by RadioDoc edited by lev
last modified: 2005-12-02 00:20:07

All FAQs » AT&T Midwest/Ameritech FAQ » 1.3 Establishing moving & upgrading DSL

I'm moving. What is the best way to transfer my DSL to the new place?