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When your fiber order is completed (the service has been installed and successfully tested), Verizon's automation systems will automatically put in an order to disconnect any ADSL service you have with them. This will happen regardless of the type of ADSL service you had and the type of FiOS service you now have. This will also happen regardless of whether your phone line is moved to fiber or kept on copper.

The theory is that for residential PPPoE/dynamic ADSL customers upgrading to residential PPPoE/dynamic FiOS, once the fiber is up and running, there would be no good reason for you to want the DSL. Also, if your phone line is moved to fiber, there's no longer a copper phone line to carry the ADSL. So this disconnect is intended to be a convenience for you, though clearly it aligns with Verizon's goals of moving everything away from copper and towards fiber.

There is a lot of confusion within Verizon about this, because there are cases where it doesn't make so much sense to cut off the ADSL automatically, such as with the business static IP service, or if you are ordering a different kind of fiber service than ADSL service. If you have to make any assumptions, you should assume the ADSL will be cut off automatically.

Other providers' ADSL service probably will be cut off if your phone service moves to fiber. It still probably will be cut off if your phone service stays on copper. If anyone has experience with this, please suggest an update to this FAQ.

SDSL or DDS/T1 service should not be affected by fiber installation.

Feedback received on this FAQ entry:
  • You can keep the copper. We had two separate accounts with Verizon. After the FiOS was installed and I moved my personal web server from Verizon DSL to the FiOS. Then used my DLS service to test connectivity to the server now on FiOS at an alternate port, 8080 because 80 incoming was blocked. Note, I am not using the alternate port now, they seem to have opened it up. After it was tested and working, we ended the DSL. Copper is still up but unused.

    2010-01-21 19:44:40 (allanjder See Profile)

  • "once the fiber is up and running, there would be no good reason for you to want the DSL." That is an absolute utter BS. When the home is sold another person may want to use another service such as DSL. The thought that Fiber is good is blurred by the fact that it is being provided by Vz. A company with a Horrid Customer Service. It also makes a great Monopolistic view of the whole. This FAQ needs to remain unbiased. Also, it is possible to get FIOS and have DSL as well with another Company such as earthlink or speakeasy while maintaining a redundancy is a great reason to keep the stinking copper. And for all the reasons of trojans and what not Copper phone service is still more reliable than Vz wants us to believe.

    2009-02-05 19:16:32 (Da Geek Kid See Profile)

Expand got feedback?

by drake See Profile
last modified: 2005-10-16 17:01:20