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To prepare: Download the firmware you wish to use from support.dlink.com. You may wish to download two or three different versions in case a particular version does not agree with your router.
To crash recover:
•Connect to the router with a LAN cable. Do not use a wireless connection for this task.
•Unplug the power from the router.
•Hold in the reset button and plug the power back in. Continue holding for 10 seconds and then release.
•Statically assign an IP address** to your computer in the IP subnet range 192.168.0.x where x is any number between 2 and 254. Your Subnet Mask should be 255.255.255.0. (Gateway and DNS settings may be left blank or set to 192.168.0.1).
•Open Internet Explorer and browse to 192.168.0.1. You should see the crash recovery page.
•Browse to the location of the firmware on your hard-drive and click the send button. After pressing the send button, wait up to a minute for the process to complete. During this time, your web browser may "time out" or you will notice that your network has disconnected. Although somewhat unsettling, this is normal as the router reprograms itself.
•After those few moments, the router will be ready with the new firmware. It will be at factory defaults:
Tip: Do a factory reset at this point. Hold in the reset button for 10 seconds and then release. Do not unplug the power during this time.
•Your router is now ready to configure.
Tip: Do not attempt to restore a previously-saved configuration as it may contain the source of the corruption that led to the crash of your router. Reconfigure your router through the menus.
Thanks goes to Talon88 who has steadfastly maintained a link to these steps in his .sig file.
*This does not apply to the DI-704 DI-704P DI-713 DI-713P DI-714P+ DI-804HV or DI-808HV. Please see »support.dlink.com/supportfaq to look up your router. Then find the procedure either under Reset Procedure or Troubleshooting.
**For help with this step, see /faq/12856
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