This information quoted directly from the www.2wire.com site:
Question
What if I forget my password?
Answer
When you set up your system password, you can enter a password hint. A hint is a word, phrase, or question that can remind you what the system password is. On the password entry page, there is a "I forgot my password" link. When you click this link, another page opens up which shows you your hint and allows you to enter your password.
While your hint should be descriptive enough to help you remember your password, it should be something that is only meaningful to you. For example, your hint might be "Name of first pet" (Password: Spot123). However, your hint should not be "My last name" if your password is "Smith" as it would be easy for someone to figure out your password from the hint.
If after your hint is shown to you, you still can't remember your password, there is a "I still can't remember my password" link that you can click to take you to a page to obtain a temporary password. To obtain a temporary password, you must call the support telephone number on the screen and provide the special code number that is generated by your HomePortal. The support representative will use this special code number to generate a temporary password. Once you have entered the temporary password, you can then change your password and enter an appropriate hint.
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