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Changing one's phone number may affect dsl. The telco reps can see the coding for dsl on a customer's records and are supposed to be able to change a customer's phone number without affecting their added features (such as dsl), but the majority of the reps have not been trained on how to do it without affecting dsl. They have been trained that any calls regarding anything to do with dsl are supposed to be transferred to Verizon Online's dsl department (unless you are calling to place an order).

FAQ by kadar

Feedback received on this FAQ entry:
  • This is true for any/all service transfer orders! If only I had known this before trusting my telco rep....

    2008-03-12 09:53:40

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by edited by kadar See Profile
last modified: 2002-08-26 17:23:56