Item 2 does not apply to modems shipped since early 2004.

If you have sync (solid green light on 4060 | 4 green lights on 5260-actually just DSL and ATM, but you need ENET to be green anyway | Solid green Power, Ready and Link light on Westell Wirespeed, DSL light solid green on other products) and this is a new DSL order, then verify the following:

1) Right-click on the DSL Connection profile, select Configuration, and verify that the correct adapter is chosen. If you use the 4060, this would be the 4060. If you use the 5260 or Westell Wirespeed, verify that you have chosen the NIC that the DSL modem is using. If your NIC is not an option in the adapter list, it may not be installed properly or tcp/ip might not be bound to the NIC in the Network settings(Start-Settings-Control Panel-Network).

2) Create a new profile and try to connect.

3) You are probably not mapped in the router. Call the SBC Customer-Self Install department at 877-722-3755 for problems with installation. They can call the ASI Test & Turn-up dept to verify or input the router mapping if it's non-existent.

In rare cases, you could be wired to the wrong DSLAM port and would receive sync on that port but that port would not be configured to hook up to a router. It could also be your NIC. For example, the 3-Com integrated ethernet port on the Dell Dimension 4100/8100 has caused many people to get a "Connection Time Out". You can use the Kingston Ethernet card that came with the kit if this happens.

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by Ranma edited by lev
last modified: 2005-03-02 15:42:18