If a unit is stuck and refuses to complete then you can force the UD agent to download another Unit. There are three ways this can be done.
- The easiest is to bring up the Task Manager (by hitting Ctrl-Alt-Delete), finding UD_******* and then select End Task.
*Please Note: Make sure to not highlight ud.exe.
Also if you have not been running UD for "X" amount of time and you are bringing a box back on line, it would be a good idea to flush the current work unit and replace it
- Or, you can find all the tk*.ud files in the United Devices directory and delete all of them.
- Finally, you can delete the CS.UD file from the United Devices directory. Warning: Deleting CS.UD will cause the agent to re-download the next task and another device profile will be added to your UD home page.
Special thanks to grobinette for updated info