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PLEASE READ CAREFULLY BEFORE YOU ATTEMPT TO UPDATE FIRMWARE ON YOUR WESTELL.
Verify your model number checking the sticker on the bottom of modem.
327W (model C90-327W30-06) Current firmware (as of 6/30/06) is C99-327W30_VER_3_07_00.upg
Updating the firmware may delete/default previous configuration settings you may have made. You should note any custom configurations you currently have and double check them after you update the firmware.
Your actual screen shots may vary slightly but the basic steps and functionality is the same.
The BellSouth supplied 327W (model C90-327W30-06) is made exclusively for BellSouth FastAccess. They are functionally different from retail Westells (or any model designed for use with other ISPs) and the firmware between them are not compatible and can not be interchanged.

There are three ways to update the firmware:

    1) Auto Calendar Configuration - Configure the modem to automatically check the BellSouth Support Site for the latest update, download it, and start the update procedure at specific intervals.

    2) Update Software directly from BellSouth Server
    The modem will check the BellSouth Support Site for the latest update, download it, and start the update procedure.

    3) Update software from PC file
    Requires you to manually download the firmware file, browse your PC, and install the file. Click on the following link to the BellSouth Support Site and download the newest Westell firmware designed for your model. Save this file in a convenient place so it is easy to find later in the upgrade process.

Step 1
Launch your internet browser and type »launchmodem or »192.168.1.254 in the address field. This will launch the Westell Modem Interface.



Step 2
Click on the Update Device or Update Modem button on the right menu.




Step 3
Select the type of update method you want from the menu on the right:




Step 3 - Option One
Auto Calendar Configuration - Configure the modem to automatically check the BellSouth Support Site for the latest update, download it, and start the update procedure at specific intervals. Click Save if you make any changes.



Step 3 - Option Two
Update from Server - Modem will search the BellSouth Support Site for the latest update, download it, and start the update procedure. Click on update software from server.




Step 3 - Option Three
Update from PC - Browse your computer and select the upgrade file you downloaded earlier. Click on Update software from PC button to start the manual update.




Step 4
The file will automatically update the firmware to the modem. This may take a minute or two. Do not cancel or stop the upload.



Step 5
The upgrade will automatically restart the modem. When it is complete you are directed to the connection page where you can reconnect to the internet.


Pictures by Andy Houtz


Important Note: After you update the firmware it may take a minute or so to be able to reconnect the Internet. If you try to connect and get a message stated that "DSL or ATM network is not available" please wait 30 seconds and try again. It may take several attempts to regain connectivity to BSFA.

Important Note: People have reported that the upgrade disables the wireless signal by default. If you encounter this problem, click on Wireless from the top menu. Click on Configure Wireless from the menu on the right and select Enable from the Wireless Operation pull down menu.

Andy Houtz

Feedback received on this FAQ entry:
  • After i updated my firmware, my 327W never came back up! The power and DSL LEDs are solid red all the time and there's no connectivity whatsoever! What went wrong? I used the right version and model firmware file. Please help!

    2008-05-13 08:30:15



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by FAQFixer See Profile
last modified: 2006-07-02 00:38:55