I don't know if you can send to this email address and they will take care of it or if you need to call first - but they have you send the ip and PTR entry to mmvbts@verizon.com.

2008-09-09 15:40:35 (aurigus )

I can verify that the correct way to get this done is the 800-483-5325. Option 3, option 3. The e-mail mmvbts@verizon.net is the correct e-mail address however it is not actively monitored so a call is required for someone to check it.

2008-09-16 15:59:18 (djpiazza )

I used the directions below about a year ago, and they were correct. As of 6/16/2009 (in Florida) I called 8008435325 and got a recording to call 8664921074 The gentlemen there told me they no longer do it that way. They now have a support ticket system. you send an email with the support request in the body of the email message (no attachments) to business-support@verizonbusiness.com a couple of minutes later I got an automated response with a ticket #. Now we'll see how long it takes to get my record changed. Remember to put contact info in the email in case there is an issue.

2009-06-16 17:13:52 (hdsrob )

Apparently the number is now 1-866-492-1074, Option #3. However, they will just tell you to send an email as per these instructions: "To make DNS changes to your account, please send an email to business-support@verizonbusiness.com, including your business name, account number, and the records you would like created. You will receive an automated reply acknowledging that we received your message, and the reply will also contain your ticket number (which will be in a format something like 2009091201234, the date followed by a five digit number). It normally takes 2-3 business days for DNS changes to be completed, and please be aware we cannot expedite DNS changes under any circumstances. We will email you when the changes have gone through."

2009-09-14 16:04:07

When I called them just now, I was advised that PTR records are best created by sending an email to business-support@verizonbusiness.com. Include the account number, and a brief explanation of the DNS changes you need to make (in this case a PTR). A ticket will be assigned within about an hour, and the changes should be made within 24 hours. Hope this helps as well! -NA

2009-12-11 17:34:54

I suspect people are already aware of this but I wanted to make sure everybody knew about it. For those with 5 static IPs or more running their own DNS servers, you can ask Verizon to set up NS records (instead of PTR records) and have your DNS server be the authoritative server for reverse lookup resolution. In other words, instead of having them add PTR entries like: 4.3.2.1.in-addr.arpa. IN PTR somename1.example.com. 5.3.2.1.in-addr.arpa. IN PTR somename2.example.com. you can have them add NS records: 4.3.2.1.in-addr.arpa. IN NS nameserver.example.com. 5.3.2.1.in-addr.arpa. IN NS nameserver.example.com. On your name server (nameserver.example.com in the example above) you just create a reverse zone for 3.2.1.in-addr.arpa and add entries for the IP addresses you own (1.2.3.4 and 1.2.3.5 in the example above) mapping them to whatever names you like. And you can change them whenever you like too. More information about this approach can be found at http://homepage.ntlworld.com./jonathan.deboynepollard/FGA/avoid-rfc-2317-delegation.html. Note that this also works for people that only have 1 static IP address, but I guess it's not worth the trouble. It's your call though.

2010-04-29 16:01:17 (DarthRay )

I called 866-782-5965 and they now want you to email "business-support@verizonbusiness.com" The front-line support tech seemed familiar with DNS, but uncertain what reverse DNS is.

2010-10-22 11:11:16