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Call 1-888-553-1555 (the Fiber Solutions Center) and request this change. They will forward you to the correct department.
You can bypass the queue at FSS and call Enhanced Products directly, which is the department that handles PTR records. Their number is 866-782-5965.
If requested, then Verizon will delegate NS records to your Nameserver, but most reps in tier one only know how to request PTR records, so you might have to talk to tier 2.
Note that only FiOS Business connections with Static IP addresses can request a reverse DNS PTR pointer set up. These are mainly used for e-mail servers.
»Phone # for Getting PTR Record Set
Thank you, xargs , for the updated numbers.
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